Information Technology Lifecycle Management

Transcription

1 Information Technology Lifecycle Management On Demand Insurance Problems 1. We lose customers because we process new policy applications too slowly. 2. Our claims processing is time-consuming and inefficient. 3. We need to do a better job of attracting new customers. 4. We need our employees to be more productive. 5. We need to grow revenue in existing accounts, and by partnering. 6. Our development teams are always behind schedule and over budget. 7. We need to gain maximum efficiency out of our IT infrastructure. On Demand Insurance CEO D2-07 ITLM.ppt 2 1

2 Information Technology Challenge for an On Demand Poor visibility, lack of cohesion across domains Poor visibility of investments Lack of valuable information Blind decision-making Inability to rapidly deploy applications Inefficient problem resolution process Inadequate service levels Overwhelming complexity Relentless time pressure Uncontrolled change D2-07 ITLM.ppt 3 On Demand Need New Efficiencies Recognize the value of aligning these three domains On Demand business must rise to a new level of efficiency by. 1. Align business objectives with the IT infrastructure 2. Deliver high quality applications on time and under budget 3. Operate the IT infrastructure at maximum efficiency D2-07 ITLM.ppt 4 2

3 Achieve Optimized IT Investment Decisions - Align Priorities, Projects, People within Your Enterprise Align IT with your business IT & Executive Leadership Project & Program Managers Practitioners Balance portfolios, prioritize investments Align resources with strategic objectives Make timely, informed decisions based on accurate project data Ensure best practices are repeated Input and track time and expense Leverage reusable process templates for collaboration and communication and Environments Generate accurate data D2-07 ITLM.ppt 5 Achieve the Most Efficient Software Process - The Four Imperatives Integrated Lifecycle & best Practices in motion! Analyze Design Code Test 1. Develop Iteratively 2. Focus on Architecture 3. Continuously Ensure Quality 4. Manage Change and Assets Iteratively = to perform multiple times 30 years of Best Practices! D2-07 ITLM.ppt 6 3

4 Achieve the Most Efficient Software Process - Continuously Ensure Quality Attention to quality should begin here Attention to quality often begins here Iterative Process C O S T Build in quality from the beginning Automate testing Bridge development, testing and operations teams Analyst Architect Developer Tester in development Tester in operations Define Design Code Functional Performance Integrated Iterative Testing D2-07 ITLM.ppt 7 Achieve the Best Deployment Practices with Provisioning and Orchestration Provisioning and Orchestration Sense Respond If a test environment needs a server, provision additional capacity If peak server utilization > 75%, provision additional capacity Shared Server Pool Dynamically or manually provision capacities based on business priorities Optimize IT infrastructure to meet business demands D2-07 ITLM.ppt 8 4

5 Achieve Optimal Operational Control with End-to-End Application Management Event View Event Event Event analyze Service Level Objectives Applications Processes impact Availability Response Time Utilization IT Resource View Monitor with event correlation to pinpoint and resolve problems automatically Define business views and service levels to meet business objectives Resolve transaction problems before they affect end-users D2-07 ITLM.ppt 9 IT Lifecycle Management Future Directions Completes the unified Lifecycle Management process to align IT management across domains. On Demand Process Six Sigma, CoBIT, Baldridge Technology On Demand Operating Environment IT Service Management Process Tivoli Unified Process (ITIL-based) Technology Change and Configuration Management Database (CCMDB) Process Managers Driven Process Rational Unified Process Technology Software Platform D2-07 ITLM.ppt 10 5

6 The Complete Picture Who Can Do IT Lifecycle Management Only IBM offers complete Lifecycle Management Govern IT Develop Test Deploy Manage = full support = partial support = no support Source: IBM Competitive Project Office Research, 2005 D2-07 ITLM.ppt 11 Fatal Flaws for Mercury Incomplete and inefficient Lifecycle Management! Govern IT Develop Test Deploy Manage IT Governance Center = full support = no support = partial support Quality Center Performance Center Availability Center 1. Separate non-integrated independent modules for portfolio management 2. No integrated business driven development lifecycle 3. No support for automated provisioning to deploy an efficient and flexible test and production environment 4. No support for dynamic provisioning to optimize IT asset utilization 5. No smart agents that can sense accurately and can take corrective actions 6. No event correlation to intelligently pinpoint a problem Source: IBM Competitive Project Office Research, 2005 D2-07 ITLM.ppt 12 6

7 Fatal Flaws for Microsoft Incomplete and inefficient Lifecycle Management! Govern IT Develop Test Deploy Manage Project Project Central Visual SourceSafe SQL Server = full support = partial support Visual Studio.NET Visio for Enterprise Architects Visual SourceSafe Project Systems Management Server Automated Deployment Services Microsoft Manager 1. Many products, loosely coupled attempting to achieve portfolio management 2. No integrated business driven development lifecycle 3. No support for dynamic provisioning to optimize IT asset utilization 4. No service level management 5. No transaction management and diagnostics tools 6. Windows support only Source: IBM Competitive Project Office Research, 2005 D2-07 ITLM.ppt 13 DEMO: On Demand Insurance Apply for Policy Application Login/Logout View Insurance Information Request Informal Quote Request Quote View Quote Details On Demand Insurance Customer Claims Information On Line Payment for Insurance D2-07 ITLM.ppt 14 7

8 On Demand Insurance Information Technology Lifecycle Management Solutions Govern IT Solutions IBM Rational Portfolio Manager Manage Change and Ensure Quality IBM Rational ClearQuest IBM Rational Application Developer IBM Rational Manual Tester IBM Rational Functional Tester IBM Rational Performance Tester IBM Rational Problem Resolution TK IBM Rational Performance Optimization TK End-to-End Application Management IBM Tivoli System Manager IBM Tivoli Service Level Advisor IBM Tivoli Enterprise Console IBM Tivoli Monitoring Family IBM Tivoli Monitoring for Transaction Performance IBM WebSphere Studio Application Monitor Analyze, Design, and Develop Solutions IBM Rational Unified Process IBM Rational Software Architect IBM Rational RequisitePro IBM Rational ClearQuest IBM Rational Application Developer IBM Rational ClearCase Accelerate Deployment IBM Tivoli Provisioning Manager IBM Tivoli Intelligent Orchestrator IBM Tivoli Configuration Manager IBM TotalStorage Productivity Center with Automated Provisioning D2-07 ITLM.ppt 15 Are Your Customers Demanding? Rebecca: The demanding customer commercial goes here D2-07 ITLM.ppt 16 8