COURSE LISTING. Courses Listed. with Customer Relationship Management (CRM) SAP CRM. 15 December 2017 (12:23 GMT)

Transcription

1 with Customer Relationship Management (CRM) SAP CRM Courses Listed SAPCRM - Overview of the SAP CRM Solution CR100 - CRM Customizing Fundamentals CR500 - CRM Middleware CR580 - SAP CRM User Interface TCRM10 - CRM Fundamentals I TCRM20 - CRM Fundamentals II C_TCRM20_73 - SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP3 C_TCRM20_72 - SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 Page 1 of 22

2 All available schedules in your selection TCRM10 CRM Fundamentals I There are currently no events available for this course. Please feel free to register interest for this course on SAP Training. We will then notify you when a course has been scheduled. TCRM20 CRM Fundamentals II There are currently no events available for this course. Please feel free to register interest for this course on SAP Training. We will then notify you when a course has been scheduled. CR500 CRM Middleware Russia Classroom: SAP EHP3 FOR CRM 7.0 Russian 1 Nov - 2 Nov RUN SAPCRM Overview of the SAP CRM Solution Russia Classroom: SAP EHP3 FOR CRM 7.0 Russian 5 Mar - 7 Mar RUN Page 2 of 22

3 SAPCRM Overview of the SAP CRM Solution (continued) Russia Classroom: SAP EHP3 FOR CRM 7.0 Russian 25 Jul - 27 Jul RUN CR100 CRM Customizing Fundamentals Russia Classroom: SAP EHP3 FOR CRM 7.0 Russian 14 May - 18 May RUN Russia Classroom: SAP EHP3 FOR CRM 7.0 Russian 6 Aug - 10 Aug RUN CR580 SAP CRM User Interface Russia Classroom: SAP EHP3 FOR CRM 7.0 Russian 27 Nov - 30 Nov RUN C_TCRM20_73 SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP3 Russia Certification: SAP 18 Dec - 18 Dec RUN Page 3 of 22

4 C_TCRM20_73 SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP3 (continued) Russia Certification: SAP 18 Dec - 18 Dec RUN Russia Certification: SAP 19 Dec - 19 Dec RUN Russia Certification: SAP 19 Dec - 19 Dec RUN Russia Certification: SAP 20 Dec - 20 Dec RUN Russia Certification: SAP 20 Dec - 20 Dec RUN Russia Certification: SAP 21 Dec - 21 Dec RUN Russia Certification: SAP 22 Dec - 22 Dec RUN Russia Certification: SAP 25 Dec - 25 Dec RUN Russia Certification: SAP 25 Dec - 25 Dec RUN Russia Certification: SAP 18 Jan - 18 Jan RUN Russia Certification: SAP 19 Jan - 19 Jan RUN Russia Certification: SAP 29 Jan - 29 Jan RUN Russia Certification: SAP 30 Jan - 30 Jan RUN Page 4 of 22

5 C_TCRM20_73 SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP3 (continued) Russia Certification: SAP 5 Feb - 5 Feb RUN Russia Certification: SAP 6 Feb - 6 Feb RUN Russia Certification: SAP 9 Feb - 9 Feb RUN Russia Certification: SAP 12 Feb - 12 Feb RUN Russia Certification: SAP 13 Feb - 13 Feb RUN Russia Certification: SAP 5 Mar - 5 Mar RUN Russia Certification: SAP 6 Mar - 6 Mar RUN Russia Certification: SAP 19 Mar - 19 Mar RUN Russia Certification: SAP 23 Mar - 23 Mar RUN Russia Certification: SAP 26 Mar - 26 Mar RUN Russia Certification: SAP 2 Apr - 2 Apr RUN Russia Certification: SAP 12 Apr - 12 Apr RUN Russia Certification: SAP 13 Apr - 13 Apr RUN Page 5 of 22

6 C_TCRM20_73 SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP3 (continued) Russia Certification: SAP 23 Apr - 23 Apr RUN Russia Certification: SAP 24 Apr - 24 Apr RUN Russia Certification: SAP 10 May - 10 May RUN Russia Certification: SAP 11 May - 11 May RUN Russia Certification: SAP 14 May - 14 May RUN Russia Certification: SAP 21 May - 21 May RUN Russia Certification: SAP 28 May - 28 May RUN Russia Certification: SAP 4 Jun - 4 Jun RUN Russia Certification: SAP 13 Jun - 13 Jun RUN Russia Certification: SAP 14 Jun - 14 Jun RUN Russia Certification: SAP 25 Jun - 25 Jun RUN Russia Certification: SAP 26 Jun - 26 Jun RUN Russia Certification: SAP 16 Jul - 16 Jul RUN Page 6 of 22

7 C_TCRM20_73 SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP3 (continued) Russia Certification: SAP 17 Jul - 17 Jul RUN Russia Certification: SAP 23 Jul - 23 Jul RUN Russia Certification: SAP 24 Jul - 24 Jul RUN Russia Certification: SAP 27 Jul - 27 Jul RUN Russia Certification: SAP 13 Aug - 13 Aug RUN Russia Certification: SAP 14 Aug - 14 Aug RUN Russia Certification: SAP 17 Aug - 17 Aug RUN Russia Certification: SAP 20 Aug - 20 Aug RUN Russia Certification: SAP 21 Aug - 21 Aug RUN Russia Certification: SAP 31 Aug - 31 Aug RUN Russia Certification: SAP 10 Sep - 10 Sep RUN Russia Certification: SAP 17 Sep - 17 Sep RUN Russia Certification: SAP 18 Sep - 18 Sep RUN Page 7 of 22

8 C_TCRM20_73 SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP3 (continued) Russia Certification: SAP 24 Sep - 24 Sep RUN Russia Certification: SAP 25 Sep - 25 Sep RUN Russia Certification: SAP 1 Oct - 1 Oct RUN Russia Certification: SAP 2 Oct - 2 Oct RUN Russia Certification: SAP 22 Oct - 22 Oct RUN Russia Certification: SAP 23 Oct - 23 Oct RUN Russia Certification: SAP 30 Oct - 30 Oct RUN Russia Certification: SAP 6 Nov - 6 Nov RUN Russia Certification: SAP 7 Nov - 7 Nov RUN Russia Certification: SAP 12 Nov - 12 Nov RUN Russia Certification: SAP 19 Nov - 19 Nov RUN Russia Certification: SAP 20 Nov - 20 Nov RUN Russia Certification: SAP 3 Dec - 3 Dec RUN Page 8 of 22

9 C_TCRM20_73 SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP3 Russia Certification: SAP 4 Dec - 4 Dec RUN Russia Certification: SAP 17 Dec - 17 Dec RUN Russia Certification: SAP 18 Dec - 18 Dec RUN Russia Certification: SAP 21 Dec - 21 Dec RUN C_TCRM20_72 SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 Russia Certification: SAP 18 Dec - 18 Dec RUN Russia Certification: SAP 18 Dec - 18 Dec RUN Russia Certification: SAP 19 Dec - 19 Dec RUN Russia Certification: SAP 19 Dec - 19 Dec RUN Russia Certification: SAP 20 Dec - 20 Dec RUN Russia Certification: SAP 20 Dec - 20 Dec RUN Page 9 of 22

10 C_TCRM20_72 SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 (continued) Russia Certification: SAP 21 Dec - 21 Dec RUN Russia Certification: SAP 22 Dec - 22 Dec RUN Russia Certification: SAP 25 Dec - 25 Dec RUN Russia Certification: SAP 25 Dec - 25 Dec RUN Russia Certification: SAP 18 Jan - 18 Jan RUN Russia Certification: SAP 19 Jan - 19 Jan RUN Russia Certification: SAP 29 Jan - 29 Jan RUN Russia Certification: SAP 30 Jan - 30 Jan RUN Russia Certification: SAP 5 Feb - 5 Feb RUN Russia Certification: SAP 6 Feb - 6 Feb RUN Russia Certification: SAP 9 Feb - 9 Feb RUN Russia Certification: SAP 12 Feb - 12 Feb RUN Russia Certification: SAP 13 Feb - 13 Feb RUN Page 10 of 22

11 C_TCRM20_72 SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 (continued) Russia Certification: SAP 5 Mar - 5 Mar RUN Russia Certification: SAP 6 Mar - 6 Mar RUN Russia Certification: SAP 19 Mar - 19 Mar RUN Russia Certification: SAP 23 Mar - 23 Mar RUN Russia Certification: SAP 26 Mar - 26 Mar RUN Russia Certification: SAP 2 Apr - 2 Apr RUN Russia Certification: SAP 12 Apr - 12 Apr RUN Russia Certification: SAP 13 Apr - 13 Apr RUN Russia Certification: SAP 23 Apr - 23 Apr RUN Russia Certification: SAP 24 Apr - 24 Apr RUN Russia Certification: SAP 10 May - 10 May RUN Russia Certification: SAP 11 May - 11 May RUN Russia Certification: SAP 14 May - 14 May RUN Page 11 of 22

12 C_TCRM20_72 SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 (continued) Russia Certification: SAP 21 May - 21 May RUN Russia Certification: SAP 28 May - 28 May RUN Russia Certification: SAP 4 Jun - 4 Jun RUN Russia Certification: SAP 13 Jun - 13 Jun RUN Russia Certification: SAP 14 Jun - 14 Jun RUN Russia Certification: SAP 25 Jun - 25 Jun RUN Russia Certification: SAP 26 Jun - 26 Jun RUN Russia Certification: SAP 16 Jul - 16 Jul RUN Russia Certification: SAP 17 Jul - 17 Jul RUN Russia Certification: SAP 23 Jul - 23 Jul RUN Russia Certification: SAP 24 Jul - 24 Jul RUN Russia Certification: SAP 27 Jul - 27 Jul RUN Russia Certification: SAP 13 Aug - 13 Aug RUN Page 12 of 22

13 C_TCRM20_72 SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 (continued) Russia Certification: SAP 14 Aug - 14 Aug RUN Russia Certification: SAP 17 Aug - 17 Aug RUN Russia Certification: SAP 20 Aug - 20 Aug RUN Russia Certification: SAP 21 Aug - 21 Aug RUN Russia Certification: SAP 31 Aug - 31 Aug RUN Russia Certification: SAP 10 Sep - 10 Sep RUN Russia Certification: SAP 17 Sep - 17 Sep RUN Russia Certification: SAP 18 Sep - 18 Sep RUN Russia Certification: SAP 24 Sep - 24 Sep RUN Russia Certification: SAP 25 Sep - 25 Sep RUN Russia Certification: SAP 1 Oct - 1 Oct RUN Russia Certification: SAP 2 Oct - 2 Oct RUN Russia Certification: SAP 22 Oct - 22 Oct RUN Page 13 of 22

14 C_TCRM20_72 SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 Russia Certification: SAP 23 Oct - 23 Oct RUN Russia Certification: SAP 30 Oct - 30 Oct RUN Russia Certification: SAP 6 Nov - 6 Nov RUN Russia Certification: SAP 7 Nov - 7 Nov RUN Russia Certification: SAP 12 Nov - 12 Nov RUN Russia Certification: SAP 19 Nov - 19 Nov RUN Russia Certification: SAP 20 Nov - 20 Nov RUN Russia Certification: SAP 3 Dec - 3 Dec RUN Russia Certification: SAP 4 Dec - 4 Dec RUN Russia Certification: SAP 17 Dec - 17 Dec RUN Russia Certification: SAP 18 Dec - 18 Dec RUN Russia Certification: SAP 21 Dec - 21 Dec RUN Page 14 of 22

15 TCRM10 - CRM Fundamentals I 5 days Use the basic knowledge a CRM solution consultant requires for all consultant profiles Solution consultants responsible for implementing Customer Relationship Management with SAP CRM Basic business knowledge of CRM processes and concepts SAP CRM 7.0 EHP3 SAP ERP Central Component 6.0 EHP7 Overview of the SAP CRM application: Fundamentals and architecture Overview of key areas (Marketing, Web Channel, Channel Management, Sales, Interaction Center, Service, Field Applications, Analytics, Implementation & Operation) Customizing fundamentals for CRM - CRM basic data: Account Management Organizational model Product master Customizing settings for each object Page 15 of 22

16 TCRM20 - CRM Fundamentals II 10 days Use the basic knowledge a CRM solution consultant requires for all consultant profiles Solution consultants responsible for implementing Customer Relationship Management with SAP CRM Basic business knowledge of CRM processes and concepts TCRM10 CRM Fundamentals I SAP CRM 7.0 EHP3 SAP ERP Central Component 6.0 EHP7 Customizing fundamentals for CRM - CRM business transactions Overview of generic functions in business transactions Activity management Customizing for these objects Customizing fundamentals for CRM - Process control and determination Partner determination Actions Overview of pricing in CRM CRM billing CRM Middleware: basic concepts of CRM middleware, replication administration, data exchange, monitoring, and error handling User interface (UI) technology in SAP CRM Case Study: implementation of example scenarios using specific business processes Certification examination on the content of the courses TCRM10 and TCRM20 Page 16 of 22

17 CR500 - CRM Middleware 2 days Explain the internal data processing of the CRM Middleware Set up and monitor the connection between SAP CRM and SAP ERP Monitor the flow of data within the CRM Middleware Customers, consultants, administrators and project team members who are responsible for setting up, configuring and monitoring the CRM Middleware SAPCRM (Überblick SAP Customer Relationship Management) SAP CRM 7.0 EHP3 SAP ERP Central Component 6.0 EHP7 Introduction to the CRM architecture and CRM Middleware Connecting an SAP back-end system to an SAP CRM system: - CRM Middleware / Administration Console - Messaging BDoc - Initial load / delta load / request load - Data flow, configuration and monitoring Connecting an external system using the XIF adapter Business Warehouse adapter Page 17 of 22

18 SAPCRM - Overview of the SAP CRM Solution 3 days Analyze SAP CRM processes and functions in the marketing, sales and service area and the various interaction channels. Evaluate integration aspects between SAP CRM and other components The course is structured using a case study of the functional and channeloriented key areas and scenarios in SAP CRM. The course includes demonstrations and exercises in the system. This course is an introduction to SAP CRM, it does not explain how to set up (Customize) the scenarios that are shown. SAP ERP as well as non-sap Customers and decision makers considering an implementation of SAP CRM. Customers, consultants, project managers and key users who need to get a comprehensive and integrative overview of the key capabilities and processes of the SAP CRM solution None SAP EHP 3 for SAP CRM 7.0 SAP EHP 7 for SAP ERP 6.0 Introduction to: Fundamentals and architecture of SAP CRM SAP CRM Marketing SAP CRM Web Channel (E-Commerce) SAP CRM Partner Channel Management SAP CRM Sales SAP CRM Interaction Center SAP CRM Service SAP CRM Field Applications SAP CRM Analytics Implementation & operation of SAP CRM Page 18 of 22

19 CR100 - CRM Customizing Fundamentals 5 days This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course. SAPCRM Overview of the SAP CRM solution Overview of pricing in CRM CRM Billing Basics concepts of CRM middleware Introduction to the CRM WebClient User Interface This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course. SAP CRM 7.0 EHP3 SAP ERP Central Component 6.0 EhP7 CRM basic data: Account Management Organizational model Product master Customizing settings for each object CRM business transactions Overview of generic functions in business transactions Activity management Customizing for these objects Process control and determination Partner determination Actions Page 19 of 22

20 CR580 - SAP CRM User Interface 4 days Gain an overview of the CRM WebClient User Interface Adapt the CRM WebClient User Interface using customizing and standard tools Implement simple customer specific enhancements The course CR580 refers to the CRM WebClient User Interface which was introduced with SAP CRM 6.0. This course introduces standard CRM tools which can be used to realize typical UI changes. This course does not focus on UI development, e.g. development of customer-specific UI components or views. Customers, SAP consultants and project team members who are responsible for configuring the SAP CRM WebClient User Interface. SAPCRM Overview of the SAP CRM solution Fundamental knowledge of SAP technology SAP CRM 7.0 EHP3 SAP ERP Central Component 6.0 EHP6 SAP CRM User Interface Overview UI Concept Customizing of Business Roles Navigation Bar Customizing and Transaction Launcher Architecture UI Configuration Application Enhancement Tool and Easy Enhancement Workbench Component Enhancement Concept Skin Configuration Page 20 of 22

21 COURSES LISTING C_TCRM20_73 - SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP3 The certification "SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP3" verifies the basic knowledge in the area of the SAP Customer Relationship Management. This certificate proves that the candidate has a basic overall understanding within this consultant profile of the CRM solutions, and can implement this knowledge practically in projects under guidance of an experienced consultant. This certificate is the ideal -although not mandatory- prerequisite for the qualification to CRM Application Professional in any of the specialist areas. It is recommended as an entry-level qualification to allow consultants to get acquainted with the fundamentals of CRM. Number of questions 180 To ensure success, SAP recommends combining education courses and hands-on experience to prepare for your certification exam as questions will test your ability to apply the knowledge you have gained in training. You are not allowed to use any reference materials during the certification test (no access to online documentation or to any SAP system). Page 21 of 22

22 COURSES LISTING C_TCRM20_72 - SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 The "SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP2" certification exam verifies that the candidate has the basic knowledge required in the area of SAP Customer Relationship Management. This certificate proves that the candidate has an overall understanding of the application consultant profile for CRM solutions, and can implement this knowledge practically in projects under guidance of an experienced consultant. This certificate is a highly recommended - although not mandatory - prerequisite for qualification to CRM Application Professional in any of the specialist areas. It is recommended as an entry-level qualification to allow consultants to get acquainted with the fundamentals of CRM. Number of questions 180 To ensure success, SAP recommends combining education courses and hands-on experience to prepare for your certification exam as questions will test your ability to apply the knowledge you have gained in training. You are not allowed to use any reference materials during the certification test (no access to online documentation or to any SAP system). Some language versions may not be available at Pearson VUE. Please check the available language versions here. Page 22 of 22