Request for Proposal of Point of Sale (POS) and Eligibility Management System

Transcription

1 Request for Proposal of Point of Sale (POS) and Eligibility Management System SCOPE AND PURPOSE: This RFP is for the procurement of a web-based Point of Sales (POS) and Eligibility Management system for the Wisconsin Rapids Public Schools (hereinafter referred to as SFA or School Food Authority). The SFA is requesting to receive a Proposal from an OFFERING ENTITY (hereinafter referred to as Vendor) for a POS and Eligibility Management system. Since this new POS system will support a variety of departments within the SFA, the core system must be customizable to meet the needs of each installation. Ideally a turnkey POS system would provide the support and the capability of integrating seamlessly with our current Student Information System (SIS) and Online Payment Provider (OPP). The POS system needs to bring advanced accountability to the SFA s food services program while being easy to use by all students, parents and food service personnel. Overview of Project Goals: The SFA has established a set of goals for the purchase of the POS system: Reliable, easy to use system providing for efficient administration and low maintenance Networked system compatible with the existing SIS Improved delivery of services to students, parents, and food services staff and administration Improved POS Line Speed Increased Student Participation Increased Prepayment Activity Improved systems for notifying households of low account balances Increased efficiency in Free/Reduced Application Processing Increased efficiency in Direct Certification Processing Accurate reporting that meets the standards of the Wisconsin Department of Public Instruction (DPI) and USDA for the National School Lunch and School Breakfast Programs Administrative Review (AR) Preparation and Performance Overview of Project Objectives: The following are major objectives in the purchase of a new system: Provide a system at a reasonable cost with high value Provide a system that offers growth in technology Provide an agreement with guarantees of performance Project Scope and Deliverables: The response to the RFP should address all items specified herein to include the following: System and POS at 10 locations Web-based system for POS and free and reduced application processing for director and secretary using existing hardware. Compatibility with existing SIS Staff and technical training Full documentation of system including manuals and station user manuals Local/regional service presence Technicians that are employed directly by the successful vendor (not subcontractors) Project management deliverables: Project Schedule Issue Tracking Bi-weekly project reports Time Management Plan Communication Plan Proposed Project Team Organization Chart Types of resources to be assigned Implementation Plan 1

2 Mission Statement: The mission of the SFA is to provide a variety of healthy meals and other food services at affordable prices in support of the educational goals of students. The SFA participates in the National School Lunch Program (NSLP) and School Breakfast Program (SBP) for reimbursement of meals that meet federal standards. In accordance with Federal Buy American law, the SFA desires to purchase domestic goods and services to the maximum extent practical. Furthermore, the SFA s mission is to procure high quality, reasonably priced products and services to achieve this mutually beneficial goal, the SFA will partner with a Selected Vendor(s) to work towards product consolidation and cost-effectiveness within legal and ethical business practices. SFA Information: Total Number of School Sites as of the School Year: 10 sites Enrollment: 5,085 Average number of free and reduced applications processed annually: 450 Note: All applications are processed at the Central Office Current POS collection methods: Schools use one or more of the following methods to identify which student or staff member is receiving a meal: scan barcode on student/staff ID, student enters PIN, electronic photo roster, search for student/staff name. Total number of serving lines per SFA site: 1-5 lines/site Pre-payment policy and/or future plans: Students can pay by bringing money into the office or by paying online. High school students can pay with cash or check on the line but no other schools accept payment at the time of service. Students in grades K-5 can charge up to 5 meals; students in grades 6-8 can charge up to 3 meals; students in grades 9-12 cannot charge any meals. Database Applications; Network and Local Workstation Operating Systems: Current Network Operating Systems include Windows 2008 Server R2, Windows Server 2012 and Windows Server 2016, Local Workstation Operating Systems include Windows 7, Windows 10, and Chrome OS (current version). Student Information System: Current SIS is Skyward. District Finance System: Alio Online Payment Provider: e~funds for Schools. Internet availability at the SFA office, SFA sites and cafeterias: Direct internet connection available at all sites. This includes wired and wireless. Schedule of Events: Release of Proposal Document: December 15, 2017 Proposal Due Date: January 16, 2018 at 1:00pm (WRPS Food Service Office, 2510 Industrial Street) Post Bid Presentations/Interviews: January 22, 2018 (week of) Selection of System: February 5, 2018 Board Approval of Selection: March 12, 2018 Installation Begins: June 11, 2018 Full Implementation of System: August 27, 2018 (Including staff training) Upgrades and Enhancements: Please explain the upgrades and enhancement procedure and state current costs. Conversion: Propose a Data Conversion strategy and plan. Describe your data migration process. Propose a quote or rate to migrate the existing WRPS food service database to the proposed vendor s database. Support: Quote for ongoing support fees, type of support and availability (24x7 Support preferred). What is your average call back time for support? What hours do you offer telephone support? How many years have you been in business? Number of software installs? Number of installs at SFAs? Service Area / Locations / Hours of Operation: Please identify the service area, locations and hours of operation. In addition, please identify how emergencies are handled. Please state the minimum and maximum response time for an emergency situation involving equipment failure. 2

3 Warranty: Please list the following applicable warranty periods. Please identify whether the warranty includes parts and labor and identify the length of time of the warranty: Terminal with touch screen Terminal with keyboard and mouse Numeric keypads Scanners Other Other References: Please provide at least three references from school districts (preferably in Wisconsin) that currently use your POS and Eligibility Management System for their School Nutrition Department. Pricing: Pricing will be Fixed Fee. Please list line item pricing for modules, terminals, any necessary hardware, on-site and remote installation services, and on-going support and maintenance. Include any and all payment options available to the SFA. Price: Please identify in detail the following and/or provide a separate pricing sheet that clearly separates and identifies non-recurring fees from recurring fees. Please note any special purchase discounts. One Time System Configuration Price $ One Time Hardware Price (if needed) $ Initial Training and Installation Price $ Total One Time Price $ Recurring System Fees & Frequency $ Recurring Hardware Fees & Frequency $ Recurring Tech Support Fees & Frequency $ Total Recurring Fees & Frequency $ The successful respondent will provide goods and services as outlined herein. PROPOSAL PRICING: It is expected that all Respondents offer educational discounted rates. The SFA reserves the right to accept or reject proposed pricing. All fees as quoted shall be held firm for the initial contractual period of one calendar year. Fees shall be clearly summarized in submission, without question whatsoever. Please itemize the proposed fees of each component of your offered products and services. The requested products and services include all installation, migration of current student data (family applications and accounts) upgrades, technical services, training, and support related to point of sale, central office (reporting and accountability) and free and reduced application processing. Any fees for additional products and /or services offered must be clearly indicated. The following information should be included in the fee proposal: 1. Item or service 2. Is item or service required or optional for operation of system? 3. Which module does item function with? 4. Unit cost 5. Number needed for proposed configuration Total fees: Please indicate estimated fees, if any, for acquiring/ licensing updated versions of system. Please indicate which, if any, essential hardware components may be purchased separately and provided by the SFA and therefore excluded from the vendor s cost proposal. Proposal shall also include annual maintenance/support fees and shall indicate whether or not these fees are fixed and, if so, for what period. 3

4 Components of a Complete Response Proposal signature page Sample reports Detailed cost structure with component level pricing. Bid hardware and systems separately and combined. Cost structure for total plan Detail of one-time costs, recurring costs and frequency Diagrams of systems Documentation of compatibility with SFA Student Information System Maintenance Plan Support Plan User Training Plan Transition Plan Warranty details At least three (3) references of installed SFA systems - similar in size and nature One (1) reference of a bid not awarded similar in size and nature Responses to all requests for information in the RFP 4

5 Product Requirements and Specifications Minimum Functions of the System: The Wisconsin Rapids Public Schools Food and Nutrition Department requests proposals for an integrated cafeteria technology system to include the following: Free and Reduced Meal Application Processing Point-of-Service (POS) Automated reporting from SFA to SFA Office System provides accurate and comprehensive sales and reporting for participation in the National School Lunch Program (NSLP) and School Breakfast Program (SBP) Interface with current online payment provider (OPP) for parent online access to their child(s) account(s) or proposed alternate online payment system SFA wide consolidated accountability reporting Automated data import from SFA SIS Automated data export from SFA SIS Automated data import from SFA OPP Automated data export from SFA OPP SIF Agent compliance (if applicable) Applicable training on system components Installation of software, if required Hardware, if any additional is required Hardware setup, if required Ongoing technical support and updates System should also offer potential for later expansion to additional integrated modules including custom report building capabilities Potential for future interface with SFA finance system System is scalable to support an unlimited number of sites and serving lines System can provide real time transfer of data between the SFA office and school sites without interrupting or interfering with SFA POS operation System consists of a set of integrated modules to avoid the need for duplicate data entry System provides the ability to backup, archive, and restore data for individual modules, sites, or for the entire system System provides an audit trail feature which tracks all transactions (entry, changes, and deletions) System allows other application programs, , etc. to run on same computer with POS, Free and Reduced, etc. software System functions on PC Windows Platform, Chrome OS and Chrome Devices, and Mac OS and Apple Devices System functions on Windows Server 2008 R2 and greater System updates of SFA sites can be accomplished centrally and do not require an on-site visit to each SFA Security settings are based on User Groups or can be easily copied from one user to another, so that settings do not have to be entered individually for each user System is fully web-based System permits installation of antivirus software (currently using Sophos) On-line instructions as well as printed user manuals are available for all modules Database Initialization: Vendor will populate the student database for the new system. Training: The Vendor must provide training for all SFA employees who will be operating the Point of Sale system. Security: Describe security features of the proposed system, including the ability to control access to data at the application/function/screen/field levels, audit trail capabilities, logging of attempted security violations, and tools for managing user security profiles and system security features. Include security features for remote takeover of POS system by technical assistance associates. 5

6 Archival: Document the process of archiving records out of the POS system that meet our record retention schedule of 5 years. Application Customization: Describe options and tools for tailoring the applications to meet WRPS needs including configuration, custom reports, screen development or modification, and adding custom tables. Describe how your software will address the SFAs reporting requirements. Identify other SFAs in Wisconsin using your software complete with enrollment size. (If this information was included in a previous section, reference here.) Describe your policy on software releases including frequency, year-end updates, requirements for system software upgrades, and process for determining what enhancements are included in which release. Provide any costs required to obtain the updates. Interface Capabilities - Student Information Systems: Describe the proposed system s methods for interfacing with other information systems such as the SFA s SIS, the State of Wisconsin Claim Reporting software and with SFA s Online Payment Provider. Interface Capabilities - Payment Systems: The SFA currently uses E~Funds for Schools for its payment of various student activities. The successful supplier must understand this solution and indicate if its software can interface with this solution. Below are the criteria for the software: Support via HTTP POST communication (public or open API /web services) to support balance requests and notification of deposit data (payments) from third party online payment provider API support for onsite payments would be a plus API support of balance transfer requests Export to CSV file of purchase data 6

7 Technical Specifications POS Installation: The Vendor will be responsible for any placement and configuration of new and/or existing POS Hardware and work with the WRPS Technology Support Department during the installation. Server Hardware Specifications: Provide the recommended system hardware configuration for each server, and number of servers required to operate the proposed software. Specifications should include CPU, memory, disk size and configuration, network interface cards, drives for removable storage media, monitors, and any other recommended components. Server Software Specifications: Provide the recommended system software configuration for each server required to operate the proposed system. Specifications should include product name and version/service pack requirements for: operating system, database management system, reporting tools, networking software and any other required or recommended server software. Point-of-Sale (POS) Workstation Hardware Specifications: Provide both the recommended configuration and the minimum supported configuration for proposed hardware to be used at POS locations. Specification should include hardware type (if PC-based, list CPU, memory, disk size and configuration, network interface cards, drives for removable media), and any other recommended components. NOTE: If hardware recommended for POS workstations and client workstations is identical, one set of hardware and software specifications may be provided. Ideally the POS workstations would work on Windows-based PC systems, Macs, and Chrome OS Devices such as Chromeboxes. Point-of-Sale (POS) Workstation Software Specifications: Provide the recommended software configuration (if applicable) to support the proposed solution for hardware to be used at POS locations, and identify any other software products or versions supported. Specifications should include product name(s) and version(s)/service(s) packs supported for the following as applicable: Operating system, web browser, database management system or ODBC driver, reporting tools, system, productivity software (word processor, spreadsheet, etc.), networking software, support for remote control and any other required or recommended software (client licenses req., etc.). Ideally the POS software would work on Windows-based PC systems, Macs, and Chrome OS Devices such as Chromeboxes using the Chrome browser. Site Manager/ Central Office Workstation Hardware Specifications: Provide both the recommended configuration and the minimum supported configuration for workstations used in manager/central office locations. Specifications should include CPU, memory, disk size and configuration, network. Backup and Disaster Recovery: If the POS and Eligibility System is hosted offsite by the proposed vendor provide your backup and disaster recovery plan. Include your Disaster Recovery Timeline including your Recovery Point Objective (often known as the point of last known valid data) and Return to Operations objective (often referred to as the time from disaster affects the business to the time all operations return to normal). Please note any alternative hosting sites, besides your main datacenter where student data may be present as well as any other pertinent information about your backup and disaster recovery plan. 7

8 System Features and Functions Completely fill out the status and cost (if additional costs are added beyond what was already quoted) for each feature listed in the table below. Vendors with a higher number of Yes responses in this category will be given a higher score in the evaluation criteria. When there are items that receive a No or Planned response but an acceptable alternative or work-around is proposed by the vendor, these items will also be considered for higher scoring. Column Vendor Response Values / Instructions Y = Yes. Functionality is available in the current release. N = No. Functionality is not available and is not planned for a future release. P = Planned. Functionality is planned for a future release. Comments Please describe how the program meets the requirement requested and provide any additional information necessary to substantiate the response. Section 1: Point of Sale Item # Feature 1 Easy to use, non-threatening interface that is easily learned by novice computer users and student customers. 2 The POS terminals allow at least 100 user-defined food item keys per meal type or snack period. 3 Each POS terminal can maintain its own separate user-defined food-item keys for each meal service. 4 System allows a report to be printed of checks taken that day with check number and account to which they apply. This report can be attached to bank deposit instead of listing each check by hand on bank deposit slip. 5 Capability to create and print student ID cards. 6 New student or employee photos can be added at the SFA or location site with an uploaded digital photo. 7 Students and adults can purchase both reimbursable meals and ala carte items. 8 Customer data is fully integrated with application. 9 Customer data can be automatically imported from the SFA SIS through the network every night. Ideally this would be real-time if capability exists. 10 Accounts can be accessed by student ID numbers, ID card, onscreen photo rosters, or name search. 11 System allows student or adult account to be available at any site within the SFA. Vendor Response Y / N / P Comments 8

9 12 Sign-in to computer or POS terminals is password protected. 13 All POS terminals display a digital photograph when a student s or staff member s account is accessed. 14 System has a Speed Mode function on POS terminal that allows meal transactions to be processed immediately after the customer ID is scanned or entered without the need to select the desired menu item each time. 15 System keeps student eligibility status confidential during POS transactions. 16 Purchase and accounting controls can be defined for each individual customer. (i.e. purchasing privileges, charging limits, ala carte purchase limits, daily spending limits, etc.). 17 System allows charge limits to be set or charging to be blocked for all accounts or for specific accounts. 18 Multiple pricing levels can be set for meals. 19 Low account balance warning is given at completion of transaction. 20 System allows cash or checks to be accepted and applied to accounts during a POS transaction. 21 System can generate cash drawer reconciliation report (Breakdown totals for each drawer and account for monies started in the cash register and monies to be left for the next day in the cash register) 22 Ability to void a transaction on the line 23 System gives a warning when a 2nd meal is served. 24 System does not allow a 2nd meal to be served. 25 System reconciles bank deposits to account activity. Section 2: Food Service Office Administration Item # Feature 1 Word processor with ability to auto-populate low account balance messages or letters is available. 2 System generates reports for any date or specified range of dates, including POS transactions with the time stamp. 3 Data mining capability: system allows user to create custom reports anyway, anytime. Vendor Response (Y / N / P) Comments 4 System provides a detailed audit report that lists all daily operator transactions. 9

10 5 System can generate sales report listing totals by specified time of day, week, month or year. 6 System can generate sales report listing totals for each rep or cashier. 7 System can generate sales report listing totals for each register. 8 System can accommodate for Community Eligibility Provision (CEP) requirements for transactions and reports. 9 All reports on students or sales information can be printed by individual site or consolidated by the SFA. 10 System consolidates all meal and ala carte sales from each SFA site. 11 System provides aggregate reporting for sales by site, level and SFA of daily cash collections, sales, charges and account deposits. 12 System generates meal and ala carte activity reports by site or SFA-wide by variety of categories including, but not limited to: Free and reduced rosters and counts by day; free, reduced, paid and adult counts; labor, or earned, meals; and ala carte purchases. 13 System generates over / short deposit history by each SFA site. 14 User can view or print a bank statement style student account statement showing all deposits and purchases and a running balance. 15 System calculates meals sold compared to SFA enrollment. 16 System generates required USDA Edit Checks report. 17 System prepares reports needed by state and federal agencies, including the Reimbursement Claim Form for the State of WI. 18 All reports are available for the entire school year and may be generated for any day or date range and access to prior year(s) data. 19 Deposits and revenues can be reported by each SFA site. 20 Word processor to prepare messages or letters in any format or language. 21 Class roster printing may be done at the SFA. 22 Data from multiple sites can be consolidated at the central office for SFA-wide reporting via the SFA s network. 23 Has an extensive selection of standard preformatted reports. Please provide samples. 10

11 Section 3: Technology and System Structure Item # Feature 1 The point of sale system can communicate across WAN connections seamlessly. Vendor Response (Y / N / P) Comments 2 The web-based POS system can be operated using a traditional wired, as well as wireless network. 3 The POS terminals are lightweight and support plug-and-play connections. 4 Built-in report generator (Gives you the ability to create your own reports) is available. 5 User definable (customizable) screens 6 System is designed specifically for school food service. 7 SFA POS Systems can operate in a standalone mode (w/o WAN connection) in the event of a network failure. Note: Ideally the POS devices will be able to operate if network connectivity is lost during or before a serving period. Appropriate hardware should be identified to provide uninterrupted service in the event of a network outage. 8 Entire User Manual is on-line, dynamically linked to specific data field and available at any time. 9 Customer digital photographs can be added to the database from professional photographer s digital files using the user defined import program. 10 System can maintain approximately 5 years history of transactions. 11 The system has the ability to accept payments via the Internet, credit and debit cards or interface with an alternative 3rd party online payment provider. 12 User can view all printable reports on screen 13 User can export reports to an excel spreadsheet 14 Web-based training mode is available (Practice with SFA data) 15 System supports multiple user networking 16 System accepts cash, check or charge 17 System handles prepayments at anytime 18 Ability to load, change, delete, merge and archive data 19 True client/server database 11

12 Section 4: Parent/Student Access Item # Feature 1 On-line, web based access that will provide parents or guardians the ability to access student related information over a secure connection by using a private identification number or computer generated password. Once connected, parents or guardians can use the following features via the Internet: 2 Can view student account information on-line, including transaction details. 3 Can download Free and Reduced Applications to their home PC or can submit Free and Reduced Applications directly on-line for processing. 4 Parental Controls can be activated to regulate charging, ala carte purchases, account spending limits. 5 Parents can access meal and ala carte choices made by their children. 6 Payments may be made electronically. 7 Parents or employees can receive ed low-balance and charge notification reports on a periodic basis using a report scheduler in the district s system. 8 The system has the ability to text message low-balance messages to parents and/or employees. 9 The system has the ability to process family deposits. Vendor Response (Y / N / P) Comments Section 5: Eligibility Management System: Proposals should provide a detailed description of the Free & Reduced Price Meal Application processing system provided through the Vendor. Proposals should also address automated updates to student eligibility at the POS, interface with student information system and acceptance of the state's Direct Certification files. Respondent shall clearly address all of the following points in proposal. Item # Feature Vendor Response (Y / N / P) Comments 1 Ability for entry & approval of free & reduced applications by SFA 2 System calculates multi-source income: hourly, two weeks, bimonthly, monthly, annual. 3 System permits temporary approval of free and reduced benefits with automatic change of status at the end of the temporary approval period. 12

13 4 System recognizes duplicate applications and alerts user before processing. 5 System tracks history for incomplete or denied applicants, including reasons application is incomplete or denied. 6 Notification letters can be stored in multiple languages and generated based on the household language of choice stored in the system. 7 System accommodates start of the year prior year meal status until the 30th day of school. 8 System allows for applications to be entered from more than one location (PC) at the same time (multiple users). 9 System can import a Direct Certification file from the Wisconsin Direct Certification Program and match the information against the student data. 10 System can produce multiple types of notification letters, such as temporary status, approval, denial, and verification status/result with customization via built-in word processor of letter content and using a mail merge process. 11 System can automatically generate notification letters for all status changes since the last date notification letters were generated, regardless of the reason for change (approval, denial, verification, etc.). 12 System includes annual Verification program features including sample selection, letters of notification and reports. 13 System provides for verification of income for the SFA using a random sample, focused sample, or custom sample of the student application file. 14 System provides the option to exclude applications verified the previous year. 15 System can automatically deny eligibility for any applications selected for verification that do not receive a response after a specific period of time. 16 System automatically updates POS with student enrollment and eligibility changes that have been entered into the district student management database. 17 System tracks student movement and prepares audit history reports for students, household and household members 18 System has necessary features in place to manage school accounts that qualify for the Community Eligibility Provision (CEP). 19 Free and Reduced Online Applications: Web based free and reduced applications are available online for entry by applicant. Note: All fields and data required must be in compliance with federal regulations and be compatible with the application form issued by the State of Wisconsin. This must be reviewed annually. 13

14 TRAINING TRAINING REQUIREMENTS: The SFA recognizes the importance of training as the single most important factor for a successful and effective system implementation. Describe your company s training program to include all options and associated costs. Respondent shall provide both SFA Office, technical and group end-user training for the integrated food service technology system. The scope of the system training is to include any and all functions for set-up, system administration, installation and on-going operation of the system. System training will be provided for SFA Office food service and Instructional Technology (IT) staff and food service managers, assistants, and operators who operate the POS. Training is to be done by a qualified instructor(s) and shall provide for a predominantly hands-on type of instruction. Copies of comprehensive reference materials shall be provided by the Vendor to cover the contents of the training session(s) that will become part of the SFA s documentation for the system. Identify training strategies for the implementation of the POS system including the following: Training Training Scheduling Checklist Users Class Outline Handout Student Data Import Procedure Describe the approach to training that you employ (e.g. train-the-trainer, hands-on, etc.). List other training options (classroom, telephone, CBT, etc...). Include any additional costs for Users and maintenance / Administrator Manuals. On-Going Support Structure: During and after the implementation, on-going support must be available to the SFA. This may include a Help Desk and Software Updates and Enhancements. Please identify annual license and support fees. A full description of the provided support services should be provided in your response. Help Desk Support Identify the specifics of the Help Desk if Help Desk is to be offered. Specifics include time staffed and hotline numbers. 14

15 Evaluation Criteria Criteria Weight: All proposals that met the mandatory requirements shall be evaluated using the same criteria and scoring process. The following criteria shall be used by the Evaluation Team to evaluate proposals: Criteria Weight The qualifications and experience of the persons to be assigned to the project. 10 The ability to perform the work in the time allotted for the project, as demonstrated by their proposed project schedule, commitment of management, personnel and other resources. Thoroughness and completeness of the proposal and on-site presentation / interview relative to the SFA s requirements. The demonstrated experience in providing equipment/services of comparable specifications / scope and value based on references. The understanding of the problem; details of the offering; how you plan to meet the requirements of this RFP Level of compatibility of the proposed system with the SFA s current SIS and OPP. 5 Local or regional presence. 5 The price proposal / pricing structure or Total Proposed Cost. 20 The training plan and training facilities / staff relative to the requirements of this RFP. 10 Program is user friendly to all potential user groups (i.e. cashiers, secretaries, administration, parents, etc.). 10 Speed of response time to customer calls and emergencies based on response from references. 5 Total

16 Terms & Conditions, Contractual Matters: 1. The School District of Wisconsin Rapids reserves the right to accept or reject any or all bids, waive irregularities and to negotiate discrepancies, whichever they deem most advantageous to the School Board. 2. Is there a software license agreement that must be signed? If so, please include a copy of your software licensing agreement with the RFP response. Evaluation Presentations, Site Visits, and References The purpose of this subsection is to describe the SFA s anticipated evaluation process. Who will evaluate the RFP responses? Director of Food Services Food Services Secretary Director of Technology Budget Manager / Determining Official / Verifying Official Instructional Software Support Specialist Food Service Cashiers What are the evaluation criteria? See the Evaluation Criteria chart above Will finalists be selected? Vendors who are responsive and responsible will be asked to conduct software presentations at the SFA. Will there be an evaluation pilot? No. An evaluation pilot will not be conducted. Will the SFA visit other SFAs currently using the software ( site visits )? If there is a school within reasonable driving distance that is currently using the software, a site visit may be made. References Please provide at least three references from school districts in (preferably in Wisconsin) that currently use your POS and Eligibility Management System for their School Nutrition Department. 16