Matthew, the Project Manager needs to update the information on the go, because, to keephisnotesonpaperisnotpracticalatall.

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1 The Story Project Manager strives in delivering successful projects at a faster possible pace managing all the different areas of a project: financial area, the logistic area, the safety, the communication etc. To manage suchacomplexenvironmentrequirethepmtokeepcontrolofahuge set of information. While the financial part requires more time and attention and it is usually performed while working at the office, the logistic planning and the communication must be executed timely on the go. The lack of easy access of these information often forces the PM to retrieve these information contacting via phone the back office people. This app is aiming to improve the productivity of Project Managers. The design is mainly focused on the constructions sector, and any othersectorwhereitiscriticalfortheprojectmanagertoviewandto updateprojectinformationonthego.usingthisappthepmisableto review and update the project activities, to reschedule the network andtorecordsomeinformationrelatedtothestatusofthesite. The Point of view Matthew, the Project Manager needs to be fully aware about the current status of the project, because he needs to provide instructions to the technician on site. Matthew, the Project Manager needs a way to record the changes and to reschedule the activities when he is visiting the construction site, because he has to take immediate actions in case of deviations in the planning. Matthew, the Project Manager needs to update the information on the go, because, to keephisnotesonpaperisnotpracticalatall. Matthew, the Project Manager needs to timely share the information with the stakeholders without being forced to go back to the office. He would like to spend more timeonsiteandalsotospendmoretimewithhisfamily.

2 Matthew Project Manager My mission is to make sure the planned activities are timely executed, without exceeding the budget and without compromising quality and safety 38, married, over 8 years of Project management experience in construction company I manage both, small and large projects. I work on multiple projects at a time. During the week I m commuting multiple times to the project installation sites. For executing my job I need to be in continuous contact with people. A continuous status check and correct scheduling of the project is the key for making sure my projects are on time. Customer, Customer PM, Technicians, External suppliers, Back office admins I m accountable for creating the project plan and executing the project. I m responsible for the project safety plan I m accountable for completing the project on time and within budget. I m responsible for performing subcontractor qualification, evaluation and selection. I m accountable for scope change management and claims. Avoid any delay in the project that are compromising the financial result of the project. Make sure we meet the expectation of our Customer, avoiding delays or miscommunication Creates and maintains safety and security awareness amongst the technicians working on the project. I m continuously evaluating the progress status, collecting information from the technician, the vendors and the factories. It is challenging to make sure the project is aligned to the committed delivery date. The planning and the confirmation of some activities are managed by the back office. I cannot discuss with the Customer without having all the updated information about my project. When I m on the construction site I cannot take any decisions, without evaluating the impact of changes on the scheduling. I don t have time to go back to the office and update the system. When I m on the site in front to the Customer I need an updated picture of the project planning.

3 User Experience Journey Current User Experience Journey Duration of the Journey: 20 min Mindset What is on the Persona s mind while taking the actions of their journey? How do they feel each step of the journey? Today is a very busy day! Am I going to complete the project on time? What s the impact if the factory will delay the delivery? I have to visit 3 construction sites When the material will be on site? Let s see the status of the installation Hope no traffic jam today Hope I ll be home on time to accompany my daughter to the dance class In case of delays I need to inform the Customer Actions What actions and activities does the Persona take while going thru the journey to achieve their goal? Go to the construction site Takes note of the status Reschedule the activities Discuss with the technicians Update the progress status Understand the action to be taken Understand the progress status Review the planning Agree the new timeframe with the Customer PM Move quickly to the next construction site Touch points What touch points does the Persona have? (Tools, channels, devices, conversations, and so on.) Project list selection Network planning Mobile Devices Technician on site Customer services Customer PM Back office people Instant Messengers

4 The Mockup List of the projects assigned to the PM Project details Network in each Projects Network details Activity list for the selected Network Links to the Study: Links to Build app: fb6a0baab915/research/participant/109ec4c96 200c82e0bb518eb e fb6a0baab915/prototype/snapshot/latest/inde x.html#/ _s0

5 The App in WebIDE List of projects assigned to the Project Manager Project details Project Progress bar Network in each Projects Network details Activity list for the selected Network Change data window

6 Graphical view for the activities Notes related to the construction site status Pictures of the construction site links to the Video:

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