HP and Microsoft integrated innovation for end-user productivity
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1 HP and Microsoft integrated innovation for end-user productivity
2 Information technology continues to drive productivity and change the way business is done. Because your end users are on the front line, they need technology and services that can help them stay ahead of the game and ahead of the competition. But staying at the leading edge of technology can be both costly and risky. When considering outsourcing the management of your end-user computing environment, you want strong partners who can help you implement the right technology to meet your business goals, while also helping to reduce the risks and disruption often associated with technology initiatives. When you need to stay ahead of the pace of change, it makes sense to partner with industry leaders. HP The global leader in quality and innovation for distributed computing hardware, support, and managed services for the adaptive workplace Microsoft The global leader in operating systems and applications that enhance workforce productivity and continually bring powerful new capabilities to end users Together HP and Microsoft, as your managed services partners, can continually transform your end-user environment through deployment of the latest Microsoft technologies that help maximize productivity while also minimizing the risk and potential disruption of new technology. Managed Services solutions from HP and Microsoft provide the infrastructure and service levels to meet the needs of real-time business activities, whenever and wherever required, helping organizations achieve a state of agility in their end-user computing environment. With solutions from HP and Microsoft, business and IT are synchronized to quickly respond to and capitalize on change for business advantage. our joint development efforts, we facilitate built-in compatibility and smooth functioning of your newest hardware and software and make it possible for you to leverage the full range of capabilities from your technology investment. We do the experimenting and testing in our labs not in your business environment. Not only are new Microsoft products developed on HP platforms, but HP support professionals are among the first trained and ready to support new Microsoft products. This means that when you deploy new technology to your end users a time you will likely need support HP Services will be ready to provide that support from day one. When migrating to new technology, whether upgrading an operating system or implementing a completely new application, there is always the risk of disrupting the organization s operations. When deploying new technology to end users, disruption can directly impact the productivity of your entire workforce. The HP and Microsoft partnership enables your organization to migrate to new end-user technology more easily and with less disruption and more confidence than ever before, extending agility beyond the data center to your end-user computing environment. As your managed services providers for the end-user workplace, HP and Microsoft can leverage a complete range of expertise and capabilities for managing the lifecycle of your distributed computing environment, from planning and deployment to support and technology refresh. By viewing technology with an eye toward the future, we can help our clients achieve the IT agility required to stay ahead of the pace of change. Through our Frontline Partnership, we have been able to integrate and synchronize the development of Microsoft software and HP computing platforms. Together, through 2
3 Forward-looking solutions Imagine if you could look ahead to see where technology is going in the next three, five, and ten years. The HP and Microsoft Frontline Partnership does just that. For us, leadership is not just staying at the leading edge of technology trends it s setting the trends. Joint development and R&D investment enable us to offer solutions that help businesses become more profitable, more competitive, and better able to take advantage of change. By envisioning the future of technology, we help keep our customers at the forefront of change.
4 End-User Workplace Management solution Innovative technology and business solutions for the adaptive workplace HP s End-User Workplace Management solution offers a single, holistic approach to end-user needs, backed by a suite of services for managing and supporting distributed computing environments, including Desktop Solutions, Mobility and Wireless Solutions, Service Desk Solutions, Messaging and Collaboration Solutions, and Imaging and Printing Solutions. The End-User Workplace Management solution provides your employees with the tools and technology they need to securely access information; virtually team with colleagues, partners, and suppliers; and be productive anytime, anywhere. Microsoft software is a core element of most End-User Workplace Management solutions, both in computing technology and in the supporting infrastructure. Better together Your hardware and software should work together seamlessly and so should your vendors. HP and Microsoft provide you with innovative technology and service delivery, enabling your workforce to be productive and to communicate and collaborate effectively. By bringing together technology and thought leadership from both companies, we offer our customers innovative real-world solutions for the end-user workplace. End-to-end solutions: HP and Microsoft work together to develop and deliver the best solution for your business. An end-to-end solution with a single point of contact can simplify and streamline your IT management with a single contract, seamless escalation, and end-to-end accountability. Synchronized innovation improves agility: Microsoft develops new software products on HP platforms, and HP provides support to pre-release Microsoft products. Joint development and testing ensure compatibility, reducing the risk of technology upgrades. And HP support professionals are among the first trained and ready to support new Microsoft products. Security: In a world where information and processes are increasingly digitized and data networks are as pervasive as phone networks, you need IT solutions that incorporate security as a core capability, not an add-on. HP s End-User Workplace Management solutions help IT organizations assess and manage the risks relating to security and develop policies that help enable an Adaptive Enterprise by allowing the whole IT environment to change, flex, and ultimately synchronize with the varied demands of the business. Messaging and collaboration: Microsoft s leading messaging and collaboration software, combined with HP platforms and global delivery capabilities, delivers robust solutions that function seamlessly and reliably across geographies and on multiple device types helping you achieve anytime, anywhere productivity. How well your employees communicate, organize, and share knowledge across divisions, departments, and accounts makes an important difference in your enterprise. Providing access to data from both the Internet and internal sources is a powerful way to enhance the utilization of information to better serve customers and further a competitive advantage. 4
5 Proven solutions reduce risk As part of our Frontline Partnership, HP and Microsoft have created an Expertise Center to qualify, test, and validate HP/Microsoft solutions outside of a customer s production environment. This center provides direct access to HP and Microsoft expertise consultancies and makes sure that HP/Microsoft solutions adhere to best practices. By proving solutions outside of the production environment, we can reduce risk and facilitate a smooth transition to an outsourced HP/Microsoft solution.
6 Creative licensing solutions: Reducing the complexity of managing software assets during consolidation, technology refreshes, and organizational change can facilitate compliance and help maximize ROI. HP provides prime source licensing fulfillment and software management solutions to customers worldwide. In addition, HP can offer an infrastructure to support customers for the purchase, fulfillment, and management of volume desktop and server software. The solutions, which include flexible ordering, effective reporting, and multi-currency billing, utilize innovative technology and tools. Support at the leading edge: No one provides better end-user support services for Microsoft products than HP; that s why Microsoft chose HP to provide IT support to Microsoft employees. As such, HP support engineers are among the first to be trained and certified on new Microsoft technologies, and they are actively involved in developing support protocols for Microsoft products. If new problems arise, HP engineers have fast and seamless escalation procedures to access the right Microsoft resources to resolve issues quickly. End-User Workplace Management solution Essential services for end-user productivity include: Desktop Solutions efficiently manage the lifecycle of the desktop environment, providing a standardized, wellmanaged computing environment with predictable support costs, efficient asset usage, and reliable service for your end users. Mobility and Wireless Solutions help customers transform their end-to-end mobility infrastructure, extending the benefits of Desktop Solutions to mobile computing devices for your mobile workforce, which helps to ensure remote access to corporate networks, data, and applications anytime, anywhere. Service Desk Solutions provide IT support for enterpriseclass clients internal users, with a single point of contact for end-user support, resolution, and analysis of all requests coming from the end-user environment. Service Desk with esupport implements 0-level support through an e-portal and tightly integrated support infrastructure to help drive down the costs of support over time. Messaging and Collaboration Solutions manage the lifecycle of the messaging and collaboration infrastructure and specific applications, enabling your employees to communicate and collaborate with each other, with partners, and with customers. Imaging and Printing Solutions help optimize local and networked print infrastructure for improved user productivity, simplified management, and reduced costs. 6
7 HP is the largest integrator of Microsoft technologies Professional expertise 23,000 Microsoft-trained HP professionals; more than 3,600 are Microsoft-certified.NET integration and development 1,500 Office System/.NET professionals; over 900.NET projects Enabling infrastructure More than 11 million Microsoft Windows 2000/2003/XP seats and more than 14 million Exchange 2000/2003 seats are deployed or contracted on HP platforms in customer locations around the world Award-winning lifecycle capabilities; management of 1,500+ projects per year Largest BizTalk integrator HP and Microsoft: a history of partnership The HP and Microsoft Frontline Partnership enables you to leverage our combined pool of technology, R&D effort, and innovation to solve business problems. By providing infrastructure and service levels to match the flow of realtime business activities whenever and wherever required HP and Microsoft are helping organizations achieve a state of agility in their end-user computing environment, where business and IT are synchronized to quickly respond to and capitalize on change for business advantage. The 20-year partnership between HP and Microsoft includes: Joint development Joint solutions and testing Joint service/support Joint customer outreach/selling The longevity of the HP and Microsoft partnership stems in part from our shared culture, values, and commitment to our customers success. 7
8 To learn more, visit Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. 4AA0-1133ENW, August 2005
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