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1 March 2004

2 Table of Contents Introduction... 1 Purpose of this report... 1 About OSPM... 1 About NOC... 1 Why compare the two?... 1 How to use this report... 1 SUMMARY... 2 INFORMATICS TECHNICAL... 4 Software Design and Delivery... 4 Analysis Design... 5 Analysis Programming... 5 Programming... 6 Web Design... 6 INFORMATICS EVALUATION... 7 Business Analysis and Service Level Management... 7 Capacity and Performance... 8 Technical Architecture... 8 INFORMATICS BUSINESS... 9 Informatics Management... 9 Informatics Consultancy Problem Management Project Management INFORMATICS OPERATIONS Operations Routine Systems Programming Audit INFORMATICS INTEGRITY Network Support User/Technical Support Help Desk Security Quality Assurance Testing INFORMATICS DATA Data Administration Database Administration INFORMATICS EDUCATION Education/Training Management Technical Writing... 20

3 Introduction Purpose of this report This report serves to compare the Occupational Skills Profile Model (OSPM) developed by the Software Human Resource Council to the National Occupational Classification (NOC) developed by the Canadian government. The OSPM focuses on the IT sector of the Canadian labour market, while the NOC covers the labour market as a whole. This report compares each stream of the OSPM to the NOC and determines which NOC codes are most closely related to each OSPM stream, and defend the selections. About OSPM The OSPM provides an analysis of 25 Information Technology job streams, divided into 7 groupings. The OSPM provides information about each stream including job descriptions, accountabilities, sample job titles and required skill sets, as well as dividing each stream into varying levels of seniority. About NOC The NOC provides information and classifications for the broad range of jobs found throughout the Canadian labour market. For more than 30,000 job titles in the market the NOC divides the titles into unit groupings based on occupational similarities. For each unit group the NOC provides information including job descriptions, duties and accountabilities, employment requirements, career information and related occupational groupings. Why compare the two? The NOC contains information on an enormous range of occupations found in the Canadian labour market. The OSPM focuses purely on IT related occupations, and as such is able to delve into greater detail. The NOC is very limited in the way IT occupations can be classified, and the available classifications do not reflect that the industry has grown at a tremendous rate in recent years. The OSPM allows for a much more in-depth view and classification structure for the IT labour market, and is much better suited to keeping up with such a rapidly changing section of the Canadian labour market. If the NOC were to divide all areas of the Canadian labour market as deeply as the OSPM is able to divide the IT market, the number of NOC codes required would grow enormously. While the NOC is essential for studying the overall picture of the labour market in Canada, the OSPM is vital for those interested in purely IT related occupations. This information is of great interest to employees, employers, educators, recruiters and government. How to use this report This report determines the NOC Code that is the closest match for each OSPM stream. For each OSPM stream in the table of contents, the section indicated in the table of contents will contain the following information: The OSPM definition The best match NOC code for that stream The NOC definition of the best-match code Other NOC codes that pertain to that OSPM stream A description indicating why each NOC code was chosen, i.e. Why it is the best match, and how the other pertinent codes are related. 1 national definitions for IT occupations

4 Summary The following table summarizes the comparison of the OSPM Groups and Streams to the NOC Code and Title that represents the closest match. For a more in depth comparison and further information on relevant NOC codes, please refer to the table of contents for the group and stream of interest. OSPM Classification NOC Best Match Group Stream Code Title Informatics Technical Software Design and Delivery 2173 Software Engineers Analysis Design 2171 Information Systems Analysts and Consultants Analysis Programming 2174 Computer Programmers and Interactive Media Developers Programming 2174 Computer Programmers and Interactive Media Developers Web Design 2175 Web Designers and Developers Informatics Business Analysis and Servicet 2171 Information Systems Evaluation Level Managemen Analysts and Consultants Capacity and Performance 2147 Computer Engineers (except Software Engineers) Technical Architecture 2173 Software Engineers Informatics Business Informatics Management 0213 Computer and Information Systems Managers Informatics Consultancy 2171 Information Systems Analysts and Consultants Problem Management 2282 User Support Technicians Project Management 0213 Computer and Information Systems Managers Informatics Operations Operations Routine 2281 Computer and Network Operations and Web Technicians Systems Programmers 2174 Computer Programmers and Interactive Media Developers Audit 2171 Information Systems Analysts and Consultants 2 national definitions for IT occupations

5 Informatics Integrity Network Support 2281 Computer and Network Operators and Web Technicians User/Technical Support 2282 User Support Technicians Help Desk 2282 User Support Technicians Security 2171 Information Systems Analysts and Consultants Quality Assurance 2171 Information Systems Analysts and Consultants Testing 2283 System Testing Consultants Informatics Data Data Administration 2172 Database Analysts and Data Administrators Database Administration 2172 Database Analysts and Data Administrators Informatics Education Education/Training Management 4131/ College and Other Vocational 1121 Instructors/Specialists in Human Resources Technical Writing 5121 Authors and Writers A Comparison of the SHRC Occupational Skills Profile Model (OSPM) to the HRDC National Occupational Classification (NOC) 3

6 Informatics Technical Includes the following Job Streams: Software Design and Delivery Analysis Design Analysis Programming Programming Web Design Software Design and Delivery In this occupation, you plan, evaluate, advise, report, co-ordinate or supervise software intensive products or processes, including commissioning, system integration and retirement of realtime, embedded and other complex software systems, that requires the application of engineering principles, but does not constitute the practice of professional engineering. Best Match NOC Code: 2173 Software Engineers Software engineers research, design, evaluate, integrate and maintain software applications, technical environments, operating systems, embedded software, information warehouses and telecommunications software. They are employed in information technology consulting firms, information technology research and development firms and in information technology units throughout the private and public sectors, or they may be self-employed. Other Relevant Codes: 2147 Computer Engineers (Except Software Engineers) 2175 Web Designers and Developers The NOC makes a clear distinction between Hardware and Software Engineering responsibilities, as well as separate classifications for all web-related work. This OSPM stream incorporates all computer-related engineering into one. While Software Engineers (code 2173) is the best fit, subsections of the stream would fall into codes 2147 and 2175 as listed above. 4 national definitions for IT occupations

7 Analysis Design In the field of analysis, you apply investigative skills to business, technical or organizational problems to determine if and how IT could be used to provide and define solutions for systems. In design, you prepare and ensure, as far as possible, that the detailed specifications for all information system components are valid and meet a defined set of requirements. Best Match NOC Code: 2171 Information Systems Analysts and Consultants Information systems analysts and consultants conduct research, develop and implement information systems development plans, policies and procedures, and provide advice on a wide range of information systems issues. They are employed in information technology consulting firms and in information technology units throughout the private and public sectors, or they may be self-employed. Other Relevant Codes: 0213 Computer and Information Systems Managers 2282 User Support Technicians 5241 Computer Graphics Specialists 2172 Database Analysts and Data Administrators NOC code 2171 is the closest match for this OSPM stream. Management positions are entirely separate in the NOC classification; therefore any sort of Project Management position would be better suited to code The user support aspect itself is also considered separate from the IS Analyst positions, and would be closer to NOC code A sample Job Title listed is Computer Graphics Specialist, and under NOC classification all graphics work is separate from IS work, falling under code EDP (Electronic Data Processing) Analyst would be considered Data Administrator work under NOC and therefore code Analysis Programming This occupation requires you to combine investigative, analytical and design skills with the ability to use software tools and programming languages to produce and implement properly engineered and tested software solutions to meet an organization s needs. Best Match NOC Code: 2174 Computer Programmers and Interactive Media Developers Computer programmers write, modify, integrate and test computer code for microcomputer and mainframe software applications, data processing applications, operating systems-level software and communications software. Interactive media developers write, modify, integrate and test computer code for internet applications, computer-based training software, computer games, film, video and other interactive media. They are employed in computer software development firms, information technology consulting firms and in information technology units throughout the private and public sectors. Other Relevant Codes: 2175 Web Designers and Developers NOC code 2174 covers a very broad range of programming roles. The job description and sample job titles of this OSPM stream fall under this category, making this stream essentially a sub-stream of NOC code A minor difference is the listing of Web Analyst as a sample Job Title. While Web Programmer would certainly fall under code 2174, technically a Web Analyst would fall under code A Comparison of the SHRC Occupational Skills Profile Model (OSPM) to the HRDC National Occupational Classification (NOC) 5

8 Programming As a programmer, you construct properly engineered software assemblies from specifications, combine these assemblies into systems, and verify that the resulting assemblies or systems are correctly tested to meet specifications. Best Match NOC Code: 2174 Computer Programmers and Interactive Media Developers Computer programmers write, modify, integrate and test computer code for microcomputer and mainframe software applications, data processing applications, operating systems-level software and communications software. Interactive media developers write, modify, integrate and test computer code for internet applications, computer-based training software, computer games, film, video and other interactive media. They are employed in computer software development firms, information technology consulting firms and in information technology units throughout the private and public sectors. Other Relevant Codes: None. NOC code 2174 covers a very broad range of programming roles. The description and sample job titles of this stream are entirely covered by NOC code Web Design In this occupation, you perform investigatory, feasibility and analytical studies to produce designs and practical outline specifications for the construction of websites that meet client requirements. You must also consider quality level, and underlying technologies and delivery mechanisms. Best Match NOC Code: 2175 Web Designers and Developers Web designers and developers research, design, develop and produce internet and intranet sites. They are employed in computer software development firms, information technology consulting firms and in information technology units throughout the private and public sectors, or they may be self-employed. Other Relevant Codes: 2281 Computer and Network Operators and Web Technicians 2174 Computer Programmers and Interactive Media Developers 5241 Graphic Designers and Illustrators Web Design is a very broad stream that incorporates elements of several different classifications of jobs. The closest match is code 2175, covering the web design and development itself. The actual delivery methods could be considered Networking and would therefore fall in to code Web Programming would fall in to code And the graphic design element of web design is also classes separately into code national definitions for IT occupations

9 Informatics Evaluation Includes the following Job Streams: Business Analysis and Service Level Management Capacity and Performance Technical Architecture Business Analysis and Service Level Management In this occupation, you perform investigatory, feasibility and analytical studies to produce practical outline specifications for the construction of information systems that meet users needs. You must also match the quality level and scope of services to the facilities and capabilities of existing information systems. Best Match NOC Code: 2171 Information Systems Analysts and Consultants Information systems analysts and consultants conduct research, develop and implement information systems development plans, policies and procedures, and provide advice on a wide range of information systems issues. They are employed in information technology consulting firms and in information technology units throughout the private and public sectors, or they may be self-employed. Other Relevant Codes: 2172 Database Analysts and Data Administrators 2282 User Support Technicians Code 2172 is a close match for this OSPM stream. The majority of OSPM sample job titles are identical to those found in the NOC, and the definitions are closely related. However, several of the sample job titles given would be better suited to a different NOC code. EDP (Electronic Data Processing) Analyst would be closer to code 2172, due to the data administration aspect. Also the User Analyst title would be better suited to code 2282, as user interaction/analysis would be considered a User Support Technician role. A Comparison of the SHRC Occupational Skills Profile Model (OSPM) to the HRDC National Occupational Classification (NOC) 7

10 Capacity and Performance You match hardware, operating system software and applications systems capacity to present or predict the informatics needs of users to meet the service level requirements for throughput, response time, turnaround time and availability. This also includes throughput performance measurement and acceptance testing for new applications against targets set through experience. Best Match NOC Code: 2147 Computer Engineers (Except Software Engineers) Computer engineers (except software engineers) research, plan, design, develop, modify, evaluate and integrate computer and telecommunications hardware and related equipment, and information and communication system networks including mainframe systems, local and wide area networks, fibre-optic networks, wireless communication networks, intranets, the internet and other data communications systems. They are employed by computer and telecommunication hardware manufacturers, by engineering, manufacturing and telecommunications firms, in information technology consulting firms, by governmental, educational and research institutions and in information technology units throughout the private and public sectors. Other Relevant Codes: 2173 Software Engineers The NOC makes a clear distinction between Software Engineering and all other types of computer engineering, be it hardware or networking. All hardware/network aspects of Capacity and Performance fall under code 2147, while NOC quite clearly separates Software Engineering (systems engineer, application engineer, software engineer) into a separate code, Technical Architecture You design, develop, evaluate and integrate a wide range of systems and components. These include business applications, technical environments, information warehouses, operating systems, databases, telecommunications networking, etc. In this occupation, you also define models, plan projects, develop standards and lead and guide IS staff. Best Match NOC Code: 2173 Software Engineers Software engineers research, design, evaluate, integrate and maintain software applications, technical environments, operating systems, embedded software, information warehouses and telecommunications software. They are employed in information technology consulting firms, information technology research and development firms and in information technology units throughout the private and public sectors, or they may be self-employed. Other Relevant Codes: 2147 Computer Engineers (Except Software Engineers) 2175 Web Designers and Developers 2172 Database Analysts and Data Administrators The majority of this stream focuses on software environment design and development, hence the best match NOC code being Software Engineers. The OSPM Description also touches on hardware and networking environments, which are separated by the NOC list into code 2147, Computer Engineers. The E-Commerce and Web Engineering also have a separate NOC code, code The OSPM description also discusses databases and data warehousing, which fall under code national definitions for IT occupations

11 Informatics Business Includes the following Job Streams: Informatics Management Informatics Consultancy Problem Management Project Management Informatics Management You manage all resources needed to plan for and deliver properly engineered informatics services to users at all stages of the system s life cycle. This includes managing the development of services in the definition, design, construction, testing and delivery phases. You are also usually responsible for strategy, systems, hardware, software, manpower infrastructure operation and service delivery. Other responsibilities include scheduling and controlling a quality informatics service, and acting to correct any nonscheduled or nonroutine incident affecting service delivery. Best Match NOC Code: 0213 Computer and Information Systems Managers Computer and information systems managers plan, organize, direct, control and evaluate the activities of organizations that analyze, design, develop, implement, operate and administer computer and telecommunications software, networks and information systems. They are employed throughout the public and private sectors. Other Relevant Codes: 0611 Sales, Marketing and Advertising Managers NOC code 0213 covers most IT management roles, with samples titles and definitions that are extremely similar to this OSPM stream. The sample title of E-Commerce Manager could be considered part of code 0611 as more of a Marketing role, however from a technical standpoint 0213 the best match. A Comparison of the SHRC Occupational Skills Profile Model (OSPM) to the HRDC National Occupational Classification (NOC) 9

12 Informatics Consultancy This occupation spans a variety of specialized applications and fields. As a consultant, you provide strategic advice and highlevel assistance for strategy and policy; architecture; technology; procurement; management; development methods; definition, design, construction and installation; and use and service delivery. Best Match NOC Code: 2171 Information Systems Analysts and Consultants Information systems analysts and consultants conduct research, develop and implement information systems development plans, policies and procedures, and provide advice on a wide range of information systems issues. They are employed in information technology consulting firms and in information technology units throughout the private and public sectors, or they may be self-employed. Other Relevant Codes: None. This OSPM stream covers a wide range of information systems related consulting roles, all of which are covered by NOC code This OSPM stream and NOC code are extremely well matched. Problem Management In this occupation, you are responsible for diagnosing, assessing, circumventing and finding remedies for service incidents (deviations from planned or expected information system behaviour). If needed, you would also ask for specialized expertise and take the initiative in giving advice to prevent service incidents. Best Match NOC Code: 2282 User Support Technicians Technicians in this group provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the private and public sectors. Other Relevant Codes: 2281 Computer and Network Operators and Web Technicians All the element of this stream match with NOC code 2282 with the exception of Network Support. Networking support falls under a separate NOC code, national definitions for IT occupations

13 Project Management You coordinate systems development for major applications; define project requirements including information and data needs, business analysis and programming; and develop, plan, analyze, evaluate and assign priorities to deliverables and requirements. Additionally, you define project phases, set deadlines and direct staff. Best Match NOC Code: 0213 Computer and Information Systems Managers Computer and information systems managers plan, organize, direct, control and evaluate the activities of organizations that analyze, design, develop, implement, operate and administer computer and telecommunications software, networks and information systems. They are employed throughout the public and private sectors. Other Relevant Codes: 2175 Web Designers and Developers 0611 Sales, Marketing and Advertising Managers NOC code 0213 covers many aspects of information systems management. This OSPM stream focuses on project management, which could be considered a sub-section of the full responsibilities of NOC code This stream is closely matched to code 0213, although more specialized than the overall code. However, web development is considered to be separate from general computer project management. The Job Title of Web Manager would be closer matched to code 2175, and the E-Commerce title would be closer matched to code 0611, although from the technical side of E-Commerce would fall under 0213 as well. A Comparison of the SHRC Occupational Skills Profile Model (OSPM) to the HRDC National Occupational Classification (NOC) 11

14 Informatics Operations Operations Routine Systems Programming Audit Operations Routine You carry out the daily routine physical and logical operation of informatics hardware and software to support quality service delivery. These operations include the initial handling of incidents, routine system start up and shut down, and maintaining planned schedules. Best Match NOC Code: 2281 Computer and Network Operators and Web Technicians Computer and network operators establish, operate, maintain, and co-ordinate the use of local and wide area networks (LANs and WANs), mainframe networks, hardware, software and related computer equipment. Web technicians set up and maintain internet and intranet web sites and web server hardware and software, and monitor and optimize network connectivity and performance. They are employed in information technology units throughout the private and public sectors. Supervisors of computer and network operators and web technicians are included in this group. Other Relevant Codes: None. This OSPM stream incorporates the same range of hardware/software operations as those listed in NOC code 2281, making them a very close match. Systems Programming In this occupation, you provide specialist technical expertise for developing, installing, testing, tuning, upgrading and maintaining externally and internally supplied systems software. You also provide advice on operating and technical standards, and ensure that systems are designed and assembled within operational and technical constraints. Best Match NOC Code: 2174 Computer Programmers and Interactive Media Developers Computer programmers write, modify, integrate and test computer code for microcomputer and mainframe software applications, data processing applications, operating systems-level software and communications software. Interactive media developers write, modify, integrate and test computer code for internet applications, computer-based training software, computer games, film, video and other interactive media. They are employed in computer software development firms, information technology consulting firms and in information technology units throughout the private and public sectors. Other Relevant Codes: 2147 Computer Engineers (Except Software Engineers) The NOC considers Networking to be a separate job type to most other programming types. The elements of network development in the OSPM description are closer matched to NOC code national definitions for IT occupations

15 Audit You provide an independent third party review or assessment of information systems and software production quality management against acknowledged internal and external criteria (e.g., ISO 9000 and EN29000). Best Match NOC Code: 2171 Information Systems Analysts and Consultants Information systems analysts and consultants conduct research, develop and implement information systems development plans, policies and procedures, and provide advice on a wide range of information systems issues. They are employed in information technology consulting firms and in information technology units throughout the private and public sectors, or they may be self-employed. Other Relevant Codes: 1111 Financial Auditors and Accountants System and software auditing make a very good match to NOC code However, the addition of the OSPM sample job title of accountant is closer matched to code A Comparison of the SHRC Occupational Skills Profile Model (OSPM) to the HRDC National Occupational Classification (NOC) 13

16 Informatics Integrity Includes the following Job Streams: Network Support User/Technical Support Help Desk Security Quality Assurance Testing Network Support You plan, install and provide routine control over and manage exception situation in relation to quality communications network services in an information system. Normally, this involves evaluating communications hardware, software and transmission service alternatives against changing business requirements; maintaining links with network suppliers; monitoring network performance; providing support for attached systems; localizing and rectifying faults in networks and handling nonroutine user/customer problems; and providing expertise and practical assistance in delivering service that complies with statutory and other standards, as well as strategic and tactical plans. Best Match NOC Code: 2281 Computer and Network Operators and Web Technicians Computer and network operators establish, operate, maintain, and co-ordinate the use of local and wide area networks (LANs and WANs), mainframe networks, hardware, software and related computer equipment. Web technicians set up and maintain internet and intranet web sites and web server hardware and software, and monitor and optimize network connectivity and performance. They are employed in information technology units throughout the private and public sectors. Supervisors of computer and network operators and web technicians are included in this group. Other Relevant Codes: 2147 Computer Engineers (Except Software Engineers) 2171 Information Systems Analysts and Consultants 2282 User Support Technicians The best match for this stream is code 2281, but there are elements of other codes present in the description. The hardware and physical networking aspects are closer matched to code 2147, while the analysis aspects are closer to code Also, technical support and user systems support fall under code national definitions for IT occupations

17 User/Technical Support In this occupation, you provide direct technical help to users and customers of an informatics service to guide them in using the tools and resources effectively and efficiently. Best Match NOC Code: 2282 User Support Technicians Technicians in this group provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the private and public sectors. Other Relevant Codes: None. NOC code 2282 covers first-line tech support, and includes all the responsibilities listed in this OSPM stream. This OSPM stream can be considered a specialized area of NOC code 2282,as code 2282 covers a very broad range of support roles.. Help Desk You provide a rapid response inquiry service to IT service facility users or customers (usually by telephone) to solve problems they have in using the service s relevant features. Best Match NOC Code: 2282 User Support Technicians Technicians in this group provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the private and public sectors. Other Relevant Codes: None. This OSPM stream deals with Help Desk operations, which is clearly covered by NOC code However, the OSPM goes in to greater specialization and divides user/technical support roles into several streams, rather than one broad range. See the User/Technical Support OSPM stream also. A Comparison of the SHRC Occupational Skills Profile Model (OSPM) to the HRDC National Occupational Classification (NOC) 15

18 Security In this occupation, you provide specialized expertise and practical assistance for the physical, electronic and technical security of informatics at each stage of the life cycle. In addition, you plan, design and test procedures and mechanisms to protect systems and services from compromises. Best Match NOC Code: 2171 Information Systems Analysts and Consultants Information systems analysts and consultants conduct research, develop and implement information systems development plans, policies and procedures, and provide advice on a wide range of information systems issues. They are employed in information technology consulting firms and in information technology units throughout the private and public sectors, or they may be self-employed. Other Relevant Codes: 2174 Computer Programmers and Interactive Media Developers All security analysis elements of this stream match with NOC code It is the programming element of the stream that is closer matched with code Quality Assurance You provide expertise for applying quality planning assurance techniques to all stages of the information systems and software life cycle; and ensure that these techniques are used wherever appropriate. Best Match NOC Code: 2171 Information Systems Analysts and Consultants Information systems analysts and consultants conduct research, develop and implement information systems development plans, policies and procedures, and provide advice on a wide range of information systems issues. They are employed in information technology consulting firms and in information technology units throughout the private and public sectors, or they may be self-employed. Other Relevant Codes: None. Quality assurance is covered by NOC code 2171, although this code covers a much broader range of consultant roles. All aspects of this stream are covered by code 2171, and could be considered a sub-section of the code. 16 national definitions for IT occupations

19 Testing You test deliverables to ensure that they meet the approved specifications. This work includes activities throughout the complete software and project life cycles. Best Match NOC Code: 2283 System Testing Technicians Systems testing technicians execute test plans to evaluate the performance of software applications and information and telecommunications systems. They are employed in information technology units throughout the private and public sectors. Other Relevant Codes: 2171 Information Systems Analysts and Consultants All actual testing elements of this stream match very well with NOC code The technical analysis of the testing are better matched with code A Comparison of the SHRC Occupational Skills Profile Model (OSPM) to the HRDC National Occupational Classification (NOC) 17

20 Informatics Data Includes the following Job Streams: Data Administration Database Administration Data Administration You will manage and organize electronic data to ensure that it meets informatics needs including shareability, coherence, availability, quality and integrity. Additionally, you will deal regularly and effectively with corporate data administration policies, standards and technology. Best Match NOC Code: 2172 Database Analysts and Data Administrators Database analysts design, develop and administer data management solutions using database management software. Data administrators develop and implement data administration policy, standards and models. They are employed in information technology consulting firms and in information technology units throughout the private and public sectors. Other Relevant Codes: None. All data manipulation roles are covered by NOC code 2172, and all aspects of this OSPM stream are included. NOC code 2172 contains a broader range of responsibilities, this making this OSPM stream a specialized section of this code. OSPM stream Database Administration is also closely related. Database Administration In this occupation, you provide specialized expertise and practical assistance in the use of database management systems, and in the manipulation of data for information systems. This includes work at any stage of the system life cycle, such as feasibility, design, development and service delivery. Best Match NOC Code: 2172 Database Analysts and Data Administrators Database analysts design, develop and administer data management solutions using database management software. Data administrators develop and implement data administration policy, standards and models. They are employed in information technology consulting firms and in information technology units throughout the private and public sectors. Other Relevant Codes: 2173 Software Engineers This OSPM stream is covered almost entirely by NOC code 2172.Code 2172 includes all database administration roles, but is a broader category than this OSPM stream, making this stream a specialized section of the code. See OSPM stream Data Administration also. Systems Engineer is listed as one of the OSPM sample job titles, this title is more closely matched to NOC code 2173, Software Engineers. 18 national definitions for IT occupations

21 Informatics Education Includes the following Job Streams: Education/Training Management Technical Writing Education/Training Management You manage the teaching, training and instruction at all levels to include any aspect of expertise within the scope of informatics (systems development, support and operations, technical skills). Best Match NOC Code: 4131 College and Other Vocational Instructors 1121 Specialists in Human Resources NOC Definition ( 4131 ): This unit group includes instructors who teach applied arts, academic, technical and vocational subjects to students at community colleges, CEGEPs, agricultural colleges, technical institutes, language schools and other vocational schools. This unit group also includes trainers who are employed by private training establishments, companies, community agencies and governments to teach internal training or development courses. College teachers who are heads of departments are included in this group. NOC Definition ( 1121 ): Specialists in human resources develop, implement and evaluate human resources and labour relations policies, programs and procedures and advise managers and employers on personnel matters. Specialists in human resources are employed throughout the private and public sectors, or they may be self-employed. Other Relevant Codes: 0112 Human Resources Managers There are two very closely matched NOC codes to this OSPM stream. Code 4131 applies to the actual trainers who develop the training programs. Code 1121 applies more to the HR specialists who implement and evaluate the training. The management aspect itself is considered to be a separate class of job by the NOC, and falls under code A Comparison of the SHRC Occupational Skills Profile Model (OSPM) to the HRDC National Occupational Classification (NOC) 19

22 Technical Writing You design and create all material that will guide and help users to use the product or service provided by informatics. Best Match NOC Code: 5121 Authors and Writers Authors and writers plan, research and write books, scripts, storyboards, plays, essays, speeches, manuals, specifications and other non-journalistic articles for publication or presentation. They are employed by advertising agencies, governments, large corporations, private consulting firms, publishing firms, multimedia/newmedia companies and other establishments, or they may be self-employed. Other Relevant Codes: None. NOC code 5121 covers writers of all different sorts, including Technical Writers. This OSPM stream is a very specialized section of NOC code national definitions for IT occupations

23 The Software Human Resource Council is a non-profit sector council that works for IT (informatics) professionals throughout Canada. SHRC addresses human resource needs related to IT employment in Canada by working with partners from industry, government and education. Our programs and projects focus on: Labour market intelligence Skills definition and development (including the Occupational Skills Profile Model) Career awareness Career development For more information contact: Software Human Resource Council 30 Metcalfe Street, Suite 400 Ottawa, Ontario K1P 5L4 Tel: (613) Fax: (613) The Canadian IT Labour Market Initiative is funded in part by the Government of Canada s Sector Council Program.