Session: Building the PMO William Dow, PMP

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1 Session: Building the PMO William Dow, PMP PMI is a registered trade and service mark of the Project Management Institute, Inc Permission is granted to PMI for PMI Marketplace use only.

2 William (Bill) Dow, PMP 7 years at Microsoft, 10 running large PMOs 23 years in information technology 21 in Project Management Instructor of Project Management, currently teaching at Bellevue College, Bellevue WA, and has taught in other colleges in British Columbia & Ontario, Canada Strong passion for Project Management, PMO s & Project Management Methodologies. Author of two Project Management related books: 2

3 Today s Agenda We are here today to go over the 12 steps to Building or Enhancing a PMO. 3

4 Common Problem: One of the most common problems people face with either building a PMO or enhancing a PMO is where to start? -- PMO Manager s 4

5 12 Easy Steps to Build / Enhance PMO (1) Start with a Plan Select PMO Training (9) Implement PMO Methodologies Obtain Executive Support Obtain PMO Resources Select PMO Reporting Create PMO Staples Select Maturity Model (Categories and Measurement) Select PMO Tools and Processes Select 4 P s of PMO (including Methodologies) (5) Select PMO Model (12) PMO Complete 5

6 Is this you after seeing those 12 Steps? Or are you saying I have a PMO, I already did these 12 steps? 6

7 Whatever gets tracked and made visible gets done. - Anonymous 7

8 Start with a Plan It is that easy, you need a plan before you start this process. 8

9 Start with a Plan Tackle the building or enhancing of your PMO like you are running a huge project. Because you are! 9

10 Executive Support Stop Now! 10

11 Executive Support PMO Cycle! 11

12 PMO Staples PMO will provide customers with high quality, faster, cheaper projects, aligned with strategic goals of company. Drive excellence in management and delivery of projects Mission Statement Vision Statement PMO Value PMO Budget 12

13 The 4 P s of the PMO 13

14 PMO Models PMO Model / Process Methodology PMO Model Portfolio Program Project Supportive Yes Yes Yes Controlling Yes Yes Yes Directive Yes Yes Managing Yes Yes Consulting Yes Yes Project Repository Yes Enterprise PMO Yes Yes Yes Center of Excellence Yes Yes Managerial Yes Delivery Yes Yes Yes 14

15 PMO Maturity Model Measurement System Measurement Categories + = PMO Maturity Model 15

16 PMO Maturity Model Measurement System Every PMO Model needs a measurements system and it is an industry standard and best practice to use Kerzner s Project Management Measurement model. It is industry standard and works! (1) Ad-Hoc (2) Planned (3) Managed (4) Integrated (5) Sustained PMI is a registered trade and service mark of the Project Management Institute, Inc Permission is granted to PMI for PMI Marketplace use only.

17 PMO Maturity Model Measurement Categories Every PMO will have their own sets of categories based on their industry, management needs, PMO needs etc. Categories need to be very company specific as they are a critical component to measuring and showing how well your PMO is maturing. PMI is a registered trade and service mark of the Project Management Institute, Inc Permission is granted to PMI for PMI Marketplace use only.

18 PMO Maturity Model Tying it all together! 18

19 Hire PMO Resources PMO Roles and Responsibilities Staffing Model 19

20 PMO Training & Mentoring Programs PMO Mentor Program PMO Buddy System Critical Hard & Soft Skills Training 20

21 Implement your Different Methodologies Portfolio/Program/Project When selecting you PMO Model, one decision you must make is the methodology(s) you are going to use in your PMO. PMO Model / Process Methodology PMO Model Portfolio Program Project Supportive Yes Yes Yes Controlling Yes Yes Yes Directive Yes Yes Managing Yes Yes Consulting Yes Yes Project Repository Yes Enterprise PMO Yes Yes Yes Center of Excellence Yes Yes Managerial Yes Delivery Yes Yes Yes Methodology Playbooks, Guides, Training, Tools 21

22 PMO Reporting Portfolio Reports Past Reports Current Reports Future Reports Program Reports Past Reports Current Reports Future Reports Dashboards Project Reports Past Reports Current Reports Future Reports 22

23 PMO Tools & Processes Portfolio Management Tools CA Clarity Project and Portfolio Management Compuware UMT Oracle Primavera Microsoft Project Server 2010 and many others.. Program & Project Management Tools Microsoft Project 2010 WBS ChartPro Deltek Active Risk and many others.. There are hundreds of Portfolio and Program/Project Management software products to choose from for every PMO Manager. 23

24 PMO Tools & Processes Governance process Escalation process Financial process Etc (1) (2) Portfolio Initiation Process Portfolio Planning process Portfolio Status Process Etc Generic PMO Processes Portfolio Management Processes (4) Project Management Process (3) Program Management Process Project Schedule Management Project Performance Management Project Risk & Issue Management process Etc Program Status Reporting Program Risk Management Program Quality Management Etc 24

25 PMO Complete Check, Check, Check 25

26 PMO Complete Celebrate! Now the work begins... 26

27 Contact Information Your name William Dow, PMP Your Your phone Any other contacts: Social Networks: Linkedin: Bill Dow, PMP Facebook: Bill Dow PMI is a registered trade and service mark of the Project Management Institute, Inc Permission is granted to PMI for PMI Marketplace use only.

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