Network Operations Management Training Plan Guide

Transcription

1 Mi cr ofocuseducat i on Network Operations Management Training Plan Guide

2 Copyright 2017 Micro Focus. All rights reserved. P M F Micro Focus. The information contained herein is subject to change without notice. The only warranties for Micro Focus products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Micro Focus shall not be liable for technical or editorial errors or omissions contained herein. Trademark acknowledgments if needed. This material ( Material ) may contain branding from Hewlett-Packard Company (now HP Inc.) and Micro Focus Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Micro Focus/HPE marks is historical in nature, and the HP and Micro Focus/HPE marks are the property of their respective owners. First printing, September 2017 Last Updated: September 17, 2017

3 Contents 1 Network Operations Management Network Operations Management Micro Focus Certification and Accreditation Micro Focus Education Control Protecting your Investment Time to Market Return on Investment Getting Ahead of the Game Training Delivery Options Instructor Led Training (ILT) Virtual Instructor Led Training (VILT) elearning Self-Study Customized Training Our Instructors Make It Interesting Make It Relevant

4 4 5 Network Operations Management Courses Benefits Network Operations Management NNMi01IT Network Node Manager i Software 10.1 Interactive Training Created by ART NNMi120 Network Node Manager i Software 10.x Essentials NNMI200 Network Node Manager i 10.x Advanced NA01IT Network Automation 10.1 Interactive Training Created by ART NA120 Network Automation 10.x Essentials NA350 Network Automation 10.x Advanced Recommended Network Operations Management learning path Contact Us The Other Training Plan Guides Index Micro Focus Education Network Operations Management Training Plan Guide Page 4 of 32

5 Trained users require 6x less support than untrained users.

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7 1. Network Operations Management Network Operations Management (NOM) suite provides a fully comprehensive and automated solution that fine tunes fault management and increases availability, unifies fault and performance management, automates change and configuration management to enable compliance, and automates IT processes. Unlike competitors with point solutions, network management from Micro Focus offers a truly integrated solution with global scalability that allows you to deliver secure, compliant networks, while meeting service level agreements, reporting requirements and cost objectives. You get complete control of your physical and virtual network infrastructure the foundation for all your business services, delivered via a shared context of your full network topology. For simplicity, NOM suite offers 3 licensing levels, Express, Premium, and Ultimate, that use a single license to enable key capabilities of both NNMi and Network Automation. And, this is exactly what Gartner calls NetOps 2.0. Micro Focus Education Network Operations Management Training Plan Guide Page 7 of 32

8 8 Chapter 1: Network Operations Management 1.1 Network Operations Management Automate and simplify your network management. Reduce your costs and overhead, and avoid unplanned network interruptions using this granular network analytics software. Micro Focus Network Operations Management has the following key features: Holistic Solution Have all key components of a network management system working together, including fault and availability management, monitoring, change automation, optimization, and compliance. Automated Processes Automate common network management, administrative, and diagnostics tasks to reduce costs, decrease administrative overhead, and avoid interruptions of service. Single Performance Network Monitoring Tool Unify fault, availability, and performance monitoring, with advanced network services for your physical and virtualized network infrastructure. Free Tools and Utilities Leverage free network management tools and utilities designed to quickly and efficiently address Windows IT gaps. Micro Focus Education Network Operations Management Training Plan Guide Page 8 of 32

9 1.2 Micro Focus Certification and Accreditation Micro Focus Certification and Accreditation Technology professionals today need to be effective in this New Style of Business. Micro Focus provides a flexible approach to performance improvement for the technical software professional motivated by continuous learning and achievement. Accreditation and certifications help you demonstrate your commitment, improve your skills, and build confidence in your knowledge of the product or solution. ACCREDITATION WHAT IT MEANS EXAM Accredited Software Professional (ASP) Accredited Solutions Expert (ASE) Introductory level certification. The individual understands the fundamental concepts, terms, technologies, and processes needed to implement and design Micro Focus solutions, install and configure equipment and software, and administer and support the solutions. Indicates advanced technical skills for enterprise technologies. This person can design, implement, administer, or deploy and support IT solutions aligned to a specific job role. Online exam to be taken at will after class attendance. Online exam to be taken at will after class attendance. CERTIFICATION WHAT IT MEANS EXAM Certified Software Professional (CSP) Certified Solutions Expert (CSE) Introductory level certification. The individual understands the fundamental concepts, terms, technologies, and processes needed to implement and design Micro Focus solutions, install and configure equipment and software, and administer and support the solutions. Indicates Advanced technical certification for enterprise technologies. This person can design, implement, administer, or deploy and support IT solutions aligned to a specific job role. This online exam is proctored by the instructor on the final day of class. This advanced technical exam models a practicum hands-on scenario and is proctored by the instructor on the final day of class. Prerequisite is class completion prior to enrollment in exam. Micro Focus Education Network Operations Management Training Plan Guide Page 9 of 32

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11 2. Micro Focus Education The mission of the Education organization is to deliver the best possible Network Operations Management learning experience. With a global team of experienced trainers, and subject matter experts, our business offers you welldesigned training courses across the entire range of Information Management solutions. We educate you, support you, and put you in control of your investment to ensure real-world success. 2.1 Control Enterprise Software drives your business forward by automating processes and increasing efficiencies. Your cutting-edge investment requires end users who know how to get the most out of the technology. Meanwhile, your technical staff must learn how to configure, optimize, maintain, and administer the technology. Training addresses the needs of both of these users, giving them the knowledge to take control. Micro Focus Education Network Operations Management Training Plan Guide Page 11 of 32

12 12 Chapter 2: Micro Focus Education 2.2 Protecting your Investment It s one thing to buy a plane, but quite another to fly it! You ve made the right decision to invest in Micro Focus Software technologies. Now is the time to invest in your team, to train them on the solution and equip them with the knowledge to get the best out of the technology. Learning from the professionals ensures that you are protecting that investment. As a result, your team will navigate and fly in the right direction. 2.3 Time to Market Enabling your team means your project will run more smoothly and efficiently and reach completion in shorter time frames. Our education services reinforce formal classroom instruction with extensive hands-on practical experience. The majority of the classes are in a workshop environment that challenges the trainee, aids them during the learning process, and accelerates the knowledge transfer. The earlier your team gains expertise, the more successful your project will be. Analyst reports suggest that 75% of managers believe effective training will increases the chances of a project meeting its deadlines. Furthermore, 80% of IT managers believe effective training is critical to the success of a project. 2.4 Return on Investment Cost is always a key consideration; education offers a way to lower the total cost of ownership. Our education courses present your team members with best practices in design, deployment, and administration of your Micro Focus Software solutions. This translates into decreased technical support costs, lower ongoing administrative overhead, and the ability to work more effectively with our Consulting Services. Effective learning also leads to lower hardware costs with better-configured systems, decreased network load, and increased return on investment for integrated third-party applications. Thus, our training results in a return on multiple levels. 2.5 Getting Ahead of the Game The learning curve never stops, so if you want to lead the market with cutting-edge, worldclass solutions you need to give your team the training they need to keep you competitive. Micro Focus Education Network Operations Management Training Plan Guide Page 12 of 32

13 3. Training Delivery Options Micro Focus Education wants your Network Operations Management training delivered in the environment best suited to your needs. 3.1 Instructor Led Training (ILT) Micro Focus Education operates instructor-led training sessions in facilities around the globe. Each course is designed to provide students with hands-on experience and is labbased to keep learning practical. The class experience offers students the opportunity to personally interact with one of our certified instructors who has extensive experience and industry knowledge. We have a range of courses designed to accommodate both beginner and advanced students. To ensure that adequate attention is provided to each student attending an instructor-led class, Education maintains class sizes between six to twelve participants. Education also provides Instructor-Led on-site training and this is most convenient when your team members are located in the same region. As long as the host provides adequate on-site training facilities, Education will send one of our instructors to your chosen site to conduct the training. We then deliver standard or customized training that addresses your unique business needs. Please note that the maximum class size for on-site training is limited to 12 students to ensure that adequate individual attention is provided. The benefits of on-site training are identical to VILT training with the added benefit of receiving face-to-face training in your domain. Micro Focus Education Network Operations Management Training Plan Guide Page 13 of 32

14 14 Chapter 3: Training Delivery Options 3.2 Virtual Instructor Led Training (VILT) Virtual Instructor Led Training (VILT) classes are a good alternative to sending your staff to a public training course. This option reduces travel and expense costs in the event your staff are geographically dispersed. Furthermore, VILT saves valuable time by permitting the student to stay in the office during the training sessions. VILT are live, instructor-led sessions. Students connect to the virtual classroom using their own computer, telephone, or Internet connection. VILT instructors facilitate live sessions for participants around the globe. 3.3 elearning Micro Focus elearning is interactive Web-based training that gets teams up to speed fast and is available on-demand 24x7. With hands-on exercises and easy-to-follow instructions, Micro Focus elearning emphasizes key learning points and can support your team either as stand-alone learning or as a supplement to traditional training programs. Micro Focus Education also offers a tailored elearning service to meet your business requirements. 3.4 Self-Study Our new self-study courses make learning easier and more enjoyable than ever. This offering allows participants to learn about a product by reading the course manual and then practice what they have learned by stepping through detailed hands-on exercises using a dedicated remote lab environment. This means participants do not need to lose valuable working hours traveling to a training location, and they have the flexibility to learn during business hours, or during evenings and weekends. 3.5 Customized Training From a detailed Training Needs Analysis through to building custom training courses, Micro Focus Education can address your unique business needs. Micro Focus Education Network Operations Management Training Plan Guide Page 14 of 32

15 4. Our Instructors The Network Operations Management learning experience we deliver is the most important aspect of our service. For this reason Micro Focus provides the highest quality of trainers in the industry. Our instructors are dedicated fulltime professionals, highly trained as subject matter experts in their field. 4.1 Make It Interesting Our instructors deliver training with enthusiasm and are respectful of students and their needs at all times. It is through this process and our structured learning development philosophy that our classes are greatly valued and appreciated by participants. 4.2 Make It Relevant The key to effective and enjoyable training is to deliver material in a structured and wellorganized manner, with clear learning objectives and multiple methods of assessment to measure and improve student progress. With many years of teaching experience, our instructors deliver engaging training courses, ensuring that all students enjoy achieving their set learning objectives. Micro Focus Education Network Operations Management Training Plan Guide Page 15 of 32

16 Training is an investment in your organization and in your people.

17 5. Network Operations Management Courses Micro Focus Education offers a wide variety of Network Operations Management (NOM) training courses, from basic to advanced, from business- and end-user to technical administrator and developer to enhance your knowledge of the various Network Operations Management applications. Use the Network Operations Management (NOM) suite to reduce cost and overhead, and avoid unplanned network interruptions to deliver the availability and performance that your business demands. 5.1 Benefits Drop those old, costly, manual methods and get automated network fault availability, performance, change, and compliance management to help maintain an efficient and secure network. Networks are essential to business-critical processes. Their tendency to expand in both size and complexity affects network availability and performance. Problems include increasing traffic, configuration errors, failed network elements, incompatible or nonintegrated tools, and so on. Not all problems are hard failures and new tools, strategies, and initiatives are needed to manage them effectively. Mircro Focus provides a fully integrated Micro Focus Education Network Operations Management Training Plan Guide Page 17 of 32

18 18 Chapter 5: Network Operations Management Courses and automated solution which optimizes fault management and ensures availability, unifies fault and performance management, automates change and configuration management to ensure compliance, and automates IT processes. Network Operations Management includes the following: Network Node Manager i Network management software that unifies fault, availability, and performance monitoring to help you improve network uptime and performance, and increase responsiveness to business needs. Network Automation Use this single view for all IT health to guide your actions. 5.2 Network Operations Management Network Operations Management simplifies complex environments. By connecting key network performance indicators to real business metrics, this set of integrated products and services helps contain costs. Network Operations Management holistically combines network fault, availability, and performance with change, configuration, compliance, and process automation into a single tool. And it even goes a step further by connecting the network management performance indicators to security, business service management, applications management, and other critical management domains to reduce ongoing spending on maintenance NNMi01IT Network Node Manager i Software 10.1 Interactive Training Created by ART The Network Node Manager i Software content enables users of Network Node Manager i software 10.1 to: Use the NNMi product to monitor and troubleshoot a networked environment; Rapidly identify and address problems; Use the NNMi monitoring tools to obtain the information necessary to use networked devices at optimal performance and efficiency; Monitor incidents and perform network diagnostics; View performance reports; Audience Recommended Skills Type Prerequisites Duration Network Operators of Network Node Manager i software 10.x. Network protocols elearning None Self-paced Micro Focus Education Network Operations Management Training Plan Guide Page 18 of 32

19 5.2 Network Operations Management NNMi120 Network Node Manager i Software 10.x Essentials This course is designed for those Network and/or System administrators tasked with the installation, configuration, and maintenance of the Network Node Manager i (NNMi) product. This course teaches the skills needed to successfully implement the product to manage small, medium, or large networked enterprises. The course includes training on the NNM i Smart Plug-In (NNM ispi) Performance for Metrics Software. This course is designed for administrators of the NNMi software 10.x application. The hands-on lab exercises in this course use NNMi software version Audience Recommended Skills Type Prerequisites Duration This course is intended for Network or System Administrators and Network Engineers seeking a more in-depth knowledge of Network Node Manager i Software 10.x. Windows system administration, network protocols, and network device administration ILT, VILT, Onsite Five days Micro Focus Education Network Operations Management Training Plan Guide Page 19 of 32

20 20 Chapter 5: Network Operations Management Courses NNMI200 Network Node Manager i 10.x Advanced This course provides in-depth technical knowledge about the advanced administration of Network Node Manager i (NNMi) 10.x. It is intended for those who might need to use features such as Global Network Management, user interface customization, advanced incident handling, custom event correlation, integration with Micro Focus Software products, fail-over options, and advanced command-line options. This three-day course is a mixture of lectures and hands-on exercises. Network Node Manager i 10.1 is used during the hands-on exercises. This course is designed for users who already have some prior knowledge and hands-on experience with Network Node Manager i Software 10.x. Audience Recommended Skills Type Prerequisites Duration NNMi 10 Administrators and anyone responsible for the installation and maintenance of NNMi Windows system administration, network protocols, and network device administration ILT, VILT, Onsite Prior knowledge and hands-on experience with NNMi 10.x and/or participation in the NNMI120 Network Node Manager i Software 10.x Essentials course Three days Micro Focus Education Network Operations Management Training Plan Guide Page 20 of 32

21 5.2 Network Operations Management NA01IT Network Automation 10.1 Interactive Training Created by ART The Microfocus ART Network Automation content enables users of Network Automation 10.0 to: describe the basic components and functions of Network Automation 10.1; run tasks against devices and groups; edit, view, and deploy a configuration; create and use policies for compliance; and create and use reports Audience Recommended Skills Type Prerequisites Duration Network Operators of Network Automation Software 10.x. Network protocols elearning None Self-paced Micro Focus Education Network Operations Management Training Plan Guide Page 21 of 32

22 22 Chapter 5: Network Operations Management Courses NA120 Network Automation 10.x Essentials The Network Automation 10.x Essentials training class is designed for network engineers and administrators. This course teaches the skills needed to successfully implement the product to manage small, medium, or large networked enterprises. Participants get the opportunity to master the skills required to develop advanced scripts to implement complex configuration changes. The course covers how to create and enforce policies that enforce security best practices. The course also covers how to integrate external applications using the NA API and how to develop customer device drivers. The hands-on lab exercises in this course use Network Automation software version Audience Recommended Skills Type Prerequisites Duration Network Engineers or Administrators who are responsible for maintaining the configurations and policy compliance of a network infrastructure and consultants who want to implement and add value to customers NA installations Familiarity with networking terms and concepts; Familiarity with web browsers and telnet or SSH connection methods; Familiarity with different flavors of operating system environments ILT, VILT, Onsite None Four days Micro Focus Education Network Operations Management Training Plan Guide Page 22 of 32

23 5.2 Network Operations Management NA350 Network Automation 10.x Advanced Participants in this training learn the skills required to implement, use, and maintain the Network Automation application. This training is useful for persons responsible for supporting and administering the implementations of Network Automation. This training is useful for persons wishing to integrate NA with third-party applications and those wishing to create custom device drivers. The hands-on lab exercises in this course use Network Automation software version Audience Recommended Skills Type Prerequisites Duration Network Management Tools Support, Application Developers, Network Automation Consultants None ILT, VILT, Onsite Java/Perl programming Skills, Basic SQL experience, NA skills equivalent to the NA120 Essentials class Four days Recommended Network Operations Management learning path NNMi120 Network Node Manager i Software 10.x Essentials NNMI200 Network Node Manager i Software 10.x Advanced NA120 Network Automation 10.x Essentials NA350 Network Automation 10.x Advanced Micro Focus Education Network Operations Management Training Plan Guide Page 23 of 32

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25 6. Contact Us Want to enroll in a training class? Schedule onsite or web-based training? Or ask a training question? Contact us. We re here to help! Micro Focus Education operates in the Americas, Europe, Middle East, Africa, Asia Pacific and Japan. For questions about training in your region, please contact us using: Micro Focus Education From this webpage you can provide us with your contact details and descriptions concerning your inquiry. One of our regional training coordinators will be in touch to assist you. For general feedback please educationfeedback@microfocus.com Micro Focus forums and blogs Join the conversation with experts and colleagues to get advice, discuss issues, and find solutions. Register an account to post on the Community Knowledge Base. Micro Focus Education Terms and Conditions Micro Focus Education Network Operations Management Training Plan Guide Page 25 of 32

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27 7. The Other Training Plan Guides Want to learn about courses from Application Delivery Management, Cloud Automation, Business Service Management, Service Portfolio Management, Enterprise Security Products, or Big Data? Visit the Training Plan Guide portal to see the other Training Plan Guides. Application Delivery Management Application Delivery Management (ADM) solutions help you release applications faster through improved collaboration, traceability, and productivity. This Training Plan Guide provides an overview all offerings within the ADM portfolio including ALM, ALM Octane, Unified Functional Testing, LeanFT, Performance Center, LoadRunner, StormRunner Load and Mobile Center. Cloud and Automation The adoption of mobility and cloud computing is accelerating the application life cycle and increasing pressure to take a user-centric approach to design and delivery. This Training Plan Guide overviews all offerings within the Cloud and Automation portfolio. Micro Focus Education Network Operations Management Training Plan Guide Page 27 of 32

28 28 Chapter 7: The Other Training Plan Guides Application Performance Management Application Performance Management (APM) is an application monitoring and management solutions that provide a 360 view to ensure the performance of desktop, web, and mobile apps in your on-premise, cloud, or hybrid environments. Operations Bridge Operations Bridge provides the ability to sense, analyze and adapt to manage IT services that support digital business. With advanced event correlation, log intelligence, predictive analytics and automation you can remediate issues across all your technologies to prioritize business targets. Network Operations Management Network Operations Management (NOM) suite provides a fully comprehensive and automated solution that fine tunes fault management and increases availability, unifies fault and performance management, automates change and configuration management to enable compliance, and automates IT processes. Dev Ops Micro Focus provide the consultancy and expertise needed to realize business value from Micro Focus Software. Micro Focus Education provides training on Micro Focus DevOps Solutions and third party software to drive adoption and maximize your business value. The Education available includes: DevOps training, Agile Training and IT4IT training. IT Service Management Micro Focus IT Service Management software and solutions allow you to access comprehensive IT and business services that propel your enterprise to growth and innovation. This Training Plan Guide overviews all offerings within the IT Service Management portfolio. Information Management & Governance Micro Focus Information Governance solutions efficiently protect a new generation of Big Data, which is spread across a range of locations, applications, and formats. Our solutions deliver comprehensive, easy-to-use data protection that maximizes storage efficiency and performance. Check out the Training Plan Guide to learn more. Vertica Vertica allows you to manage and analyze massive volumes of structured and semistructured data quickly and reliably. This guide outlines our ever-growing portfolio of courses on managing your Vertica environment and performing in-depth analysis of your data. Micro Focus Education Network Operations Management Training Plan Guide Page 28 of 32

29 Security Products From applications to infrastructure, enterprises and governments alike face a constant barrage of digital attacks designed to steal data, cripple networks, damage brands, and perform a host of other malicious intents. Micro Focus Security Products is our answer to these threats and attacks. This Training Plan Guide overviews all offerings within the Security portfolio. 29 Security Awareness By now, security education should be a top priority for any organization with information to protect, which is EVERY organization. Technology is a credible line of defense, but it cannot be the only one. Your employees need to know how they can help protect your company s sensitive data and be motivated by why they should care about protecting it. By simply educating your employees on security best practices, you can prevent 40% of data breaches caused at organizations by careless or unwitting insiders. This Training Plan Guide lists all the Security Awareness learning solutions. Micro Focus Education Network Operations Management Training Plan Guide Page 29 of 32

30 Index Accreditation, 9 Certifications, 9 Contact Us, 25 Education, 11 Control, 11 Getting Ahead of the Game, 12 Protecting your Investment, 12 Return on Investment, 12 Time to Market, 12 Network Management Benefits, 17 Network Automation 10.0 Interactive Training, 21 Network Automation 10.x Advanced, 23 Network Automation 10.x Essentials, 22 Network Node Manager i Software 10.1, 18 Network Node Manager i Software 10.x Advanced, 20 Network Node Manager i Software 10.x Essentials, 19 Network Operations Management, 7, 8, 18 Learning Path, 23 Our Instructors, 15 Make It Interesting, 15 Make It Relevant, 15 Training Delivery Options, 13 Customized Training, 14 elearning, 14 Instructor Led Training (ILT), 13 Self-Study, 14 Virtual Instructor Led Training, 14 Training Plan Guides, 27 Micro Focus Education Network Operations Management Training Plan Guide Page 30 of 32

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32 Network Operations Management Training Plan Guide 2017 Micro Focus. All rights reserved. Micro Focus Education