Comprehensive Services for Process Analytics.

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1 Comprehensive Services for Process Analytics. Process Analytics

2 Efficiency and cost reduction through competent services Siemens can call upon more than 40 years of experience in the field of process analytics. We not only develop products and solutions together with our customers for a wide variety of analytical tasks, we also offer appropriate services, support and consulting. We can offer our customers tailored service products based on our specific knowledge of the processes involved in the oil & gas, chemical, power, cement and other industries. 2 Cost reduction & safeguarding of investments Maximum plant utilization, together with the safeguarding of investments, is becoming increasingly important for the retention of competitive advantages. Consulting with our experts supports the optimum availability of analytical equipment throughout the complete product life cycle. Costs can certainly be reduced during the design phase, and investments can be best planned by analytical specialists. In order to protect new investments, we offer customized service contracts which significantly increase the lifetime and efficiency of your analytical solution. Siemens can also make a contribution toward reducing costs for spare parts management through efficient delivery logistics. Especially the combination of service, support and consulting allows for effective asset management of your analytical solution. Process safety & maximization of uptime The reduction of downtimes at our customers is a declared target of our range of services. Technical problems can be rapidly eliminated, and the safety of your process guaranteed, either by Siemens service engineers or through effective training of your service technicians onsite. Problems can frequently be solved within a short time by the technical support department over the hotline. Within the context of service contracts, the Siemens certified service department will regularly carry out maintenance and calibration work onsite to ensure correct functioning of the equipment. Predictive maintenance helps to identify problems before that could cause faults and therefore maximizes the uptime. Your advantages: Customized service contracts Reduction in downtimes resulting from faults Specialists in your locality Maintenance measures become plannable Avoidance of potential damage Complete analytical solutions for products, systems and service

3 The global presence of the Siemens service organization permits optimum support for our customers through fast response times onsite. Furthermore, our service specialists are acquainted with the local and regional requirements, standards and directives. 3

4 Customized services As a result of our large service portfolio we are able to support our customers throughout the complete product life cycle. We already develop cost-efficient and reliable analytical concepts during plant planning. Using customized service contracts and competent service onsite we can help to reduce downtimes while simultaneously ensuring optimum operation of the analytical equipment. Our range of services is extended with technical support from experts over the hotline and a comprehensive selection of on-site training courses for service personnel and operators. Planning & design Engineering & development Installation & commissioning Operation & maintenance Modernization Online Support FEED for Process Analytics Engineering Service contracts Repairs and spare parts Field service Optimization and modernization Technical support Training 4

5 Services at a glance FEED for Process Analytics* FEED for process analytics, a service already offered by Siemens in the planning and engineering phases, helps our customers to ideally plan investments for the analytical system prior to the implementation phase. Optimization and modernization In order to increase productivity or save project costs, we offer services covering the optimization and modernization of analytical equipment in existing plants. Hotline The technical support department offers competent advice concerning technical questions. Inquiries can be addressed to analytical specialists by phone, fax or round-the-clock. Training Courses for customers planning engineers, operators and service personnel are carried out regularly in our own training centers. Training is also possible on the customer s premises if requested. Field service Siemens supports customers by providing service specialists onsite who are SCCcertified (Service Certificate Contractor). Services including commissioning, calibration, preventive and corrective maintenance are carried out on the customer s site depending on requirements. Spare parts management Efficient delivery logistics and the provision of spare parts in regional warehouses guarantee the required spare parts are available at the correct location at the correct time. Service contracts are also available to allow Siemens to manage your spare parts requirements. Repairs Identified repairs are carried out on short notice in certified repair centers. To shorten downtimes, certain devices and components can also be replaced from an exchange pool. *FEED = Front End Engineering Design Service contracts Reduction in downtimes and planning of maintenance costs are only two of the numerous advantages provided by application of Siemens service contracts. We offer service packages such as preventive maintenance, corrective maintenance and on call service, and can also design customized service packages if required. 5

6 Consulting FEED for Process Analytics Companies operating process plants as well as EPC providers* are experiencing increasing pressure concerning improvement of plant utilization, reliability, availability and safety. Considerable investments are defined in the early design phases, e.g. in feasibility studies and device specifications. The ability to influence project costs is very large in early phases, but is reduced as the implementation proceeds. FEED for process analytics provides support for the optimum planning and specification of analytical systems prior to large investments. The objective is to maximize the return on investment (ROI) and to simultaneously minimize investments. Our specialists cooperate closely with our customers during the FEED for process analytics phase on the engineering and design documents in order to define the optimum analytical solution for the plant. Optimization & modernization Existing plants frequently offer a large potential for optimization of the installed analytical systems. Experienced specialists can analyze your plant and provide proposals for optimization and modernization of the analytical equipment with the objective of minimizing downtimes and maintenance costs. This offered service includes the possibility for conversion of the application and of existing devices for adaptation to new applications or system requirements. *EPC = Engineering, Procurement and Construction FEED for Process Analytics at a glance Project review and feasibility study Engineering analysis and concept design Alternatives review System design, specifications and documentation Optimization & modernization at a glance Condition assessment Expansion of functions or systems in existing plants Conversion or replacement of existing components with innovative ones Reduction in cycle times Reduction in failures and spare parts requirements Optimization of calibration and carrier gas consumption Energy savings Alternative to new investments 6

7 Support Hotline Siemens Process Analytics supports customers concerning questions which may arise during operation. Customers can address their questions to Siemens specialists by phone, or fax roundthe-clock. Each question is registered and assigned to a Siemens certified technical partner for fast response. Our support experts can provide answers on productspecific questions concerning function, application and services. If the advice provided by the support department means that a service specialist is required onsite, a regional service hotline is available to the customer for ordering the field service support. Training To achieve optimum system availability, Siemens Process Analytics offers a comprehensive training program for the customers planning, operation and maintenance personnel. Training can be carried out in the Siemens training centers, or on the customer system onsite. That will enable these personnel to handle day-today maintenance tasks. We would also be pleased to carry out the training on your site, where the service technicians can be trained specifically to the system and application. Training can be carried out either directly in the plant or on devices provided by Siemens. 7

8 Service Siemens Process Analytics offers customers complete, worldwide service network. The service technicians, coordinated by a central service hotline, cover the service requirements through local competence and presence, which are prerequisites for the optimum availability of customer equipment or systems. Regional service teams support our customers effectively and on short notice during the construction, operation and troubleshooting of their analytical equipment and systems. Beside Siemens devices we also service equipment of other manufacturers to be a single source service provider for our customers. Siemens Process Analytics field service offers: Installation and start-up of analytical equipment or system The functionality of the installed analytical components agreed upon with the customer is guaranteed, and calibration and verification of the customized application are carried out. Proof of the analytical performance is carried out in the process with the respective customer sample. When handed over, the customer is provided with an analytical system functioning in accordance with the process requirements. Preventive maintenance Regular maintenance of the analytical equipment to reduce effects on the process, as well as the replacement of parts subject to wear, increases fault tolerance and guarantees improved plant availability. The service required for this can be defined using a maintenance plan matched to the plant situation. Corrective maintenance If unexpected process or device faults occur which have effects on the analysis, service specialists provide fast reestablishment of process operation by means of efficient troubleshooting. Response times and arrival times for troubleshooting as agreed upon in the contract permit the customer to minimize the plant downtime and to obtain the required service with priority. Spare parts management The provision of spare parts in regional warehouses together with efficient delivery logistics guarantee that the correct number of spare parts is available at the correct time. The spare parts service also includes delivery in the event of a plant standstill. For availability reasons, it is recommended to store customer-specific spare parts directly in the plant. Our service specialists also provide support for defining the spare parts required for the respective availability requirements. Repairs Repair and calibration services for reestablishment of functionality are offered for faulty analyzers in certified repair centers. Depending on the definition in the spare parts list, devices can be replaced from a pool, or the identical customerspecific device is returned following an identified repair. If necessary, devices associated with a plant standstill are returned within a defined repair time by express delivery. This permits customers to significantly shorten the device downtime, and to minimize effects on the process. Supplementary services Our specialists will be pleased to help you with their technical competence and experience in the training of your operating and service personnel. In addition, we can supervise installation, modifications or the conversion of your application as required. 8

9 Corrective maintenance If the analytical system is decisive for the process, and fast debugging is necessary in the event of a fault, the service contract Corrective maintenance is particularly appropriate. This service package includes all services of the contract Preventive maintenance, and it is additionally possible to define personnel services in the event of a fault, such as response time and arrival time during the normal working hours of the service technician. A fast repair can be supported by a direct remote access, when information on the cause of the failure can be accessed prior to starting the service response. The measures required to eliminate the fault can then be prepared without delay. This contract additionally provides the possibility for customized spare parts management. Using the customer s own stock of spare parts and the Siemens spare parts logistics, this results in the fastest possible elimination of faults and thus to an improvement in the availability of the analytical system. On call service Customers who wish to use services outside normal working hours in addition to fastest possible troubleshooting require the contract On call service. The services for maintenance and corrective maintenance can be extended by this package in the contract. It is possible to define personnel services in the event of a fault, such as response time and arrival time, outside the normal working hours of the service technician up to a standby period of 365 days, 24 hours. Individual Special customer requirements which are not covered by standard contracts can be included in individual service contracts. An example is the permanent stationing of a service technician directly on the customer s site. Your benefits Coordinated according to your requirements Coordinated according to your schedule Cost advantages for many of our services Service costs can be calculated Increased availability through optimized service 9

10 Service contracts A service contract provides customers with a package of services customized to their specific operational requirements. Customers with service contracts are treated as premium customers, guaranteeing fast response times and high availability of service employees. Selected service technicians who know the plant environment are assigned to the contract customers, and can therefore react more effectively when service is required. Preventive maintenance This contract is suitable for customers who have their own service personnel and whose service performances are to be regularly enhanced by a Siemens service specialist, or whose analytical system is important with respect to plant availability. A maintenance plan defined together with the customer specifies the required service work and intervals. The customer s own service personnel can be included in this. If online access is available, regular remote services can be agreed upon with the customer which permit early recognition and coordination of the maintenance requirements of an analyzer/system via modem/ phone. Firmware upgrades can be agreed upon as part of the maintenance service. As a result of statutory definitions, quality assurance requirements and optimization of maintenance services (intervals, main sources of failure), results and measures are documented in a plant history and are available as proof. Advantages of service contracts Type of contract/services offered Preventive maintenance Corrective maintenance On call service Customized Date availability with priority Specifically assigned service technician Defined number of maintenance operations/year Replacement of parts subject to wear Maintenance of third-party devices, calibration/ adjustment Documentation according to quality assurance requirements, plant history, statutory proof of maintenance Firmware update (only CGA*) Faster response time (phone response) Identification of faults via remote service Faster arrival time onsite within normal working hours Guaranteed availability of spare parts Round-the-clock availability Agreed response time and arrival time onsite Stationing of service engineer onsite Training Individual service in line with customer requirements If requested by customers, it is possible to combine individual elements of the various service contracts and to integrate specific requirements such as the stationing of a Siemens service technician on the customer s site. * Continuous Gas Analytics 10

11 Service, support and consulting for complete analytical solutions The service portfolio of Siemens Process Analytics is designed to support our customers during the planning, optimization and operation of their analytical solutions. We achieve this by using well-trained and committed service technicians who work in close contact with customers. We are aware that personal contact and the direct transfer of know-how are indispensable. The know-how concerning the device technology, applications and complete solutions acquired over decades is passed on by the experts to our customers. For example, our trainers would be pleased to visit your plant and train your employees directly onsite. If a service contract is agreed upon, one of our service experts is assigned to you who is acquainted with the plant and can therefore provide a fast solution. The services we offer save you valuable time, reduce operating costs, and increase your process availability and safety. Siemens process analytics Service contracts Contract for preventive maintenance Contract for corrective maintenance Contract for on call service Individual contract 11

12 Get more information Technical Support: Tel.: +49 (0) Fax.: +49 (0) Siemens AG Industry Sector Industrial Automation KARLSRUHE GERMANY Subject to change without prior notice 08/10 Order No. E20001-A350-P720-X-7600 Dispo WÜ/29365 GI.SC.PA.XXXX WS Printed in Germany Siemens AG 2010 The information provided in this brochure contains merely general descriptions or characteristics of performance which in actual case of use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. All product designations may be trademarks or product names of Siemens AG or supplier companies whose use by third parties for their own purposes could violate the rights of the owners.