Everest Group PEAK Matrix for capital markets BPO

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1 Everest Group PEAK Matrix for capital markets BPO Focus on TCS December 2012 Copyright 2012, Everest Global, Inc.

2 Introduction and scope Everest Group recently released its report titled A PEAK into the Leaders, Major Contenders, and Emerging Players of Capital Markets BPO. This report analyzes the changing dynamics of the Capital Markets BPO landscape and assesses service providers across several key dimensions. As a part of this report, Everest Group updated its classification of 14+ service providers on the Everest Group Performance Experience Ability Knowledge (PEAK) Matrix for Capital Markets BPO into Leaders, Major Contenders, and Emerging Players. The PEAK Matrix is a framework that provides an objective, data-driven, and comparative assessment of Capital Markets BPO service providers based on their absolute market success and delivery capability. Based on the analysis, TCS emerged as a Leader. This document focuses on TCS s Capital Markets BPO experience and capabilities and includes: TCS s position on the Capital Markets BPO PEAK Matrix Detailed Capital Markets BPO profile of TCS Buyers can use the PEAK Matrix to identify and evaluate different service providers. It helps them understand the service providers relative strengths and gaps. However, it is also important to note that while the PEAK Matrix is a useful starting point, the results from the assessment may not be directly prescriptive for each buyer. Buyers will have to consider their unique situation and requirements, and match them against service provider capability for an ideal fit. Proprietary & Confidential. 2012, Everest Global, Inc. 2

3 Everest Group s definition of BFSI includes the following three segments Banking, Financial Services, and Insurance (BFSI) Focus of this document Banking Retail financial services (B2C 1 ) Retail banking Lending Cards Commercial banking (B2B 2 ) Capital markets Investment banking Asset management Custody & fund administration Brokerage Insurance Life & pensions Property & casualty Note: This document relates to vertical-specific BPO within the capital markets space. The document does not include coverage of horizontal business processes such as F&A, HR, procurement, and contact centers 1 Business-to-consumer relationships 2 Business-to-business relationships Proprietary & Confidential. 2012, Everest Global, Inc. 3

4 Market success 25 th percentile 75 th percentile Everest Group PEAK Matrix 2012 capital markets BPO standing Performance Experience Ability Knowledge Everest Group Performance Experience Ability Knowledge (PEAK) Matrix for capital markets BPO 75 th percentile High eclerx Syntel Cognizant TCS Leaders Major Contenders Emerging Players Genpact Wipro Infosys HP igate WNS Mahindra Satyam EXL Service Capgemini HCL Low Low 25 th percentile Capital markets BPO delivery capability 1 (Scale, scope, technology, and delivery footprint) High 1 Service providers scored using Everest Group s proprietary scoring methodology given in the Appendix Source: Everest Group (2012) Proprietary & Confidential. 2012, Everest Global, Inc. 4

5 TCS (page 1 of 5) Capital markets BPO overview Company overview TCS offers a range of information technology and consultancy services. The company s offerings include application development, infrastructure management, engineering services, and business process services (BPO) including analytics & insights. TCS also offers platform solutions for specific business functions, such as the TCS BaNCS application for capital markets, banking, payments, reconciliations, insurance, and finance & accounting Key leaders Abid Ali, Global Head, BPO Services, TCS Dinanath Kholkar, Head BFS & INS, BPO Services, TCS Kumar Srinivasan, Head Capital markets BPO Services, TCS Headquarter: Mumbai, India Website: Suite of services Client and reference data management Order entry and trade execution Trade confirmation and settlement Wealth management and brokerage Cash management and financing Stock lending Asset servicing (including corporate actions) Transfer agency Custody and fund administration Reconciliation Risk management (market, credit, and liquidity) Trade analytics Source: Everest Group (2012) Revenue (US$ million) N/A Number of FTEs 440 2,500 2,700 Number of clients N/A 7 10 Recent acquisitions and partnerships 2012 TCS and Mitsubishi form JV to establish an IT, BPO, and infrastructure services delivery center in Japan 2012 TCS BaNCS signed an agreement with Savvis, a CenturyLink company and a global leader in cloud infrastructure for hosting and cloud-enabled core banking, payments, and compliance Recent developments FORE TM Transformation model for business Capital Markets Domain Academy equipped with a web tool Pedagogue for competency development Created best-in-class capital markets process maps for which patent has been filed Proprietary & Confidential. 2012, Everest Global, Inc. 5

6 TCS (page 2 of 5) Capital markets BPO location landscape Dalian Mumbai Bangalore Gurgaon Chennai Source: Everest Group (2012) Proprietary & Confidential. 2012, Everest Global, Inc. 6

7 TCS (page 3 of 5) Capital markets BPO capabilities and key clients Key capital markets engagements Client name Line of business Region Citi Fortune 100 investment bank Global Fortune 150 investment bank Client data management, order entry & trade execution, fund administration, asset servicing, transfer agency and investment products, private banking, wealth, settlement, cash management & financing, and recon Settlement operations, stock lending, client & securities reference data management, wealth management services, operations risk and control, and network & global banking services Client reference data management, risk operations (including market and credit & liquidity risks), reconciliation, and L1 help desk services North America, Europe, and Asia Pacific North America, Europe, and Asia Year since client North America and Europe 2004 Capital markets BPO FTE mix by segment FTEs in numbers Wealth management & Retail brokerage Investment banking 100% = 2,700 11% 5% 40% Custody & fund administration 44% Asset management Capital markets BPO revenue mix by geography Revenue in US$ million Europe Asia Pacific 42% 100% = 80 3% 55% North America Split of FTEs by location FTEs in numbers 100% = 2, % Offshore Note: Based on the contracts signed till December 2011 Source: Everest Group (2012) Proprietary & Confidential. 2012, Everest Global, Inc. 7

8 TCS (page 4 of 5) Capital markets BPO technology solutions Tools Solution description TCS BaNCS financial services product TCS BaNCS enables transformation in financial services through a superior and holistic suite of solutions for banks, capital market firms, insurance companies, and diversified financial institutions. Each solution in the TCS BaNCS family is designed to run as a scalable and robust service, fully integrated with existing business models, enterprise infrastructures, and technology architectures Reconciliation platform On-premise trade reconciliation solution TCS BaNCs-Credit Risk Management Platform(GCRM) TRAPEZE Back-office credit risk management system. Holds exposures, limits, ratings and credit review information for counterparties with whom the bank trades Year launched N/A 2011 Line of business Number of clients All Investment banking Investment banking All >300 5 investment banks 1 investment bank 7 TCS delivery ecosystem consisting or governance, reporting, workflow, document management, and process management applications apart from domain-specific accelerators Proprietary & Confidential. 2012, Everest Global, Inc. 8

9 Market success TCS (page 5 of 5) Competitive position and assessment TCS is a Leader on Everest Group PEAK Matrix for capital markets BPO Market share by region High Leaders North America Europe South America Asia Pacific 13% 19% - 6% Major Contenders TCS Market share by capital markets BPO line of business Investment banking Asset management Custody & fund administration Brokerage 13% 32% 3% 11% Low Low Emerging Players Capital markets BPO delivery capability High Overall market share By number of contracts By FTEs By revenue 7% 16% 14% Delivery capability assessment Assessment dimension Rating Remarks Scale Scope Technology capability Delivery footprint High More than 2,700 FTEs in capital markets BPO Significant scale and presence across all lines of business and most geographies Has a number of sophisticated platforms besides add-on tools across the capital markets BPO value chain Low Five delivery centers for capital markets BPO but no onshore or nearshore capability Overall remarks TCS leverages its IT heritage and delivery capabilities to achieve market success across lines of business and geographies. With strong delivery capabilities and market traction, it emerges as a Leader in capital markets BPO TCS is investing significantly in developing domain expertise with its own training academy Although dominated by its acquisition of Citigroup s back-office operations (2008), TCS acquired new clients to widen its client portfolio Investing in building onshore delivery capabilities and expanding beyond traditional markets to Asia Pacific (Japan) Needs to develop greater traction in the South American market, bolster capabilities in custody & fund administration, and increase the number of clients further to avoid concentration risk Proprietary & Confidential. 2012, Everest Global, Inc. 9

10 Appendix Copyright 2012, Everest Global, Inc. 10

11 Market success 25 th percentile 75 th percentile Everest Group classifies capital markets BPO service providers into Leaders, Major Contenders, and Emerging Players on the Everest Group Performance Experience Ability Knowledge (PEAK) Matrix Everest Group Performance Experience Ability Knowledge (PEAK) Matrix High Major Contenders 2 nd or 3 rd quartile performance across market success and capability 75 th percentile Leaders Top quartile performance across market success and capability Emerging Players 4 th quartile performance across market success and capability Low Low 25 th percentile Capital markets BPO delivery capability (Scale, scope, technology, and delivery footprint) High Copyright 2012, Everest Global, Inc. 11

12 Market success Service providers are positioned on the PEAK Matrix based on evaluation across two key dimensions Leaders Measures success achieved in the market. Captured through capital markets BPO revenue Major Contenders Emerging Players Delivery capability Measures ability to deliver services successfully. Captured through four subdimensions Scale Scope Technology capability Delivery footprint Measures the scale of operations (overall company revenue, capital markets BPO revenue, number of FTEs, etc.) Measures the scope of services provided across segments, processes, industries, geographies, etc. Measures the capability and investment in tools and technologies that help deliver better services Measures the delivery footprint and the global sourcing mix through delivery footprint across regions and offshore delivery capability Source: Everest Group (2012) Copyright 2012, Everest Global, Inc. 12

13 FAQs (page 1 of 2) Does the PEAK Matrix assessment incorporate any subjective criteria? Everest Group s PEAK Matrix assessment adopts an objective and fact-based approach (leveraging service provider RFIs and Everest Group s proprietary databases containing providers deals and operational capability information). In addition, these results are validated / fine-tuned based on our market experience, buyer interaction, and provider briefings Is being a Major Contender or Emerging Player on the PEAK Matrix, an unfavorable outcome? No. PEAK Matrix highlights and positions only the best-in-class service providers in a particular functional/vertical services area. There are a number of providers from the broader universe that are assessed and do not make it to the PEAK Matrix at all. Therefore, being represented on the PEAK Matrix is itself a favorable recognition What other aspects of PEAK Matrix assessment are relevant to buyers and providers besides the PEAK Matrix position? PEAK Matrix position is only one aspect of Everest Group s overall assessment. In addition to assigning a Leader, Major Contender or Emerging Player title, Everest Group highlights the distinctive capabilities and unique attributes of all the PEAK Matrix providers assessed in its report. The detailed metric level assessment and associated commentary is helpful for buyers in selecting particular providers for their specific requirements. It also helps providers showcase their strengths in specific areas What are the incentives for buyers and providers to participate/provide input to PEAK Matrix research? Participation incentives for buyers include a summary of key findings from the PEAK Matrix assessment Participation incentives for providers include adequate representation and recognition of their capabilities/success in the market place, and a copy of their own profile that is published by Everest Group as part of the compendium of PEAK Matrix providers profiles Copyright 2012, Everest Global, Inc. 13

14 FAQs (page 2 of 2) What is the process for a service provider to leverage their PEAK Matrix positioning status? Providers can use their PEAK positioning rating in multiple ways including: Issue a press release declaring their positioning/rating Customized PEAK profile for circulation (with clients, prospects, etc.) Quotes from Everest Group analysts could be disseminated to the media Leverage PEAK branding across communications ( signatures, marketing brochures, credential packs, client presentations, etc.) The provider must obtain the requisite licensing and distribution rights for the above activities through an agreement with the designated POC at Everest Group Copyright 2012, Everest Global, Inc. 14

15 Everest Group Leading clients from insight to action Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals. Through its practical consulting, original research, and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and sourcing models, technologies, and management approaches. Established in 1991, Everest Group serves users of global services, providers of services, country organizations, and private equity firms in six continents across all industry categories. For more information, please visit and research.everestgrp.com. Dallas (Corporate Headquarters) info@everestgrp.com Toronto canada@everestgrp.com India / Middle East india@everestgrp.com New York info@everestgrp.com London unitedkingdom@everestgrp.com Stay connected Websites Blogs Copyright 2012, Everest Global, Inc. 15

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