CASHIER DEPARTMENT Cashier Functions. AA Round Up October 24, 2013

Transcription

1 CASHIER DEPARTMENT Cashier Functions AA Round Up October 24, 2013

2 MEET THE CASHIERS

3 CASHIER DEPARTMENT CHAIN OF COMMAND Cashiers Permanent: Bertha Villarreal, Cynthia Lopez, Daisy Ybarra, David Gaytan, Erika Garcia, Norma Luna, Rachel Marr, Tiki Vela, plus two vacant. Temporary: Nancy Martinez, Rebecca Perez, Rodolfo Madrigal Call Center: Elizabeth Gomez, Jaqueline Soto, Jessalyn Salinas, Kaleb Guzman, Marisela Munoz, Patty Munoz, Raquel Cantu, Robin Nguyen, Sonia Lopez Temporary Offsite Cashiers: Ashley Garza, Jimena Olivarez, Ted Trujillo, Yaneli Garcia, Yesenia Gutierrez Temporary Accounting Assistant: Yadira Ramirez

4 MISSION STATEMENT We are dedicated to providing excellent customer service to our customers by striving for options and answers to their financial questions and concerns. Cashiers will ensure the customer needs are being met by attending training sessions be knowledgeable and to communicate consistent information. Cashiers Department

5 Cashier Services Customer Service Satisfaction Students and staff Balance Inquiry Past due and current Payments In-person, phone, and web Deposits Departmental deposits Refunds/Disbursements Student refunds Book allowance/ Final Payment Arrangements Past due balances Payment Options (current term) Installment Plans Emergency Loans Billing (mail-out & e-bill) Statement of Account Payment reminders Estimates Prospect/returning students Account Billing Issues S.P.I.R.I.T. Office assists irate students privately

6 Cashier Office Locations A Cashier office is available at each of the (5) five STC campuses. Walk-In Monday Friday: 7:45 a.m. to 5 p.m. Wednesday: 7:45 a.m. to 7 p.m. Extended hours during peak registration Pecan 3201 W. Pecan Blvd, McAllen, TX Student Services Building K1.910 Mid-Valley Starr 400 N. Border, Weslaco, TX Student Services Building F FM 3167, Rio Grande City, TX Student Services Building G1.204A * Campuses below are open once a week. Technology 3700 W. Military Hwy McAllen, TX West Building Student Services Area Rm 174 Tuesday: 8:30 a.m. to 4 p.m. Nursing Allied Health 1101 E. Vermont, McAllen, TX Rm Thursday: 8:30 a.m. to 4 p.m.

7 Hours of Operation A monthly calendar of the hours of operation is available online. Cashiers Website click: cashiers under services menu Quick Links Contact & Hours The calendar provides: Days of operation Time of operation for each Cashier office location. Office address and building location Phone number for each Cashier office

8 Due Dates & Deadlines Student Guide Trifold Pocket Calendar The Business office distributes publications in effort to explain important student financial due dates, deadlines and guidelines. Available on the Cashier website: click: Cashiers

9 Cashier Website Updated each semester to reflect the most current information available. The cashier website is a powerful reference tool that students & staff may utilize 24/7. Answers to frequently asked questions can easily be found at the click of your finger tips. Cashiers Website click: cashiers under services menu Quick Links Contact & Hours The cashier website provides information on: Payments & Deadlines Installment Plans & Emergency Loans Book Allowances & Refunds Tuition & Fee Rates Hours of Operation & Contact Information STC JagMail STC JagCard Refund Guidelines & More

10 Cashiers are on Facebook! The Business office cashier department are on facebook in attempt to attract audience to visit the cashier website to become familiar with important due dates and deadlines.

11 Other Services Parking Permits Request a parking permit through JagNet. Vehicle must be registered online prior to payment or pick-up. Registration information: Make, Model, Year, Color, License Plate Cost: $25/permit (valid through Summer) Payment: Online (recommended), or in-person: Cash only! Students Vehicle permits are available for pickup at Cashiers. Faculty/Staff All permits are available for pickup at the Security Office. Motorcycle permits are issued by the Security Office.

12 Other Services Cash Handling Training Cash handling trainings are available for departments that collect payment. Training in cash handling is important because cash is one of the colleges most sensitive assets. The financial manager and the cash collector will become familiar with the Business Office cash handling procedures and will be certified to handle cash. Contact: Maria D. Palomo Request a training today! mdpalomo@southtexascollege.edu Phone:

13 Departmental Deposits Departments that collect payment from fundraisers, events, or sales will need to prepare a deposit form. To deposit submit the following to Cashiers: A completed Departmental Deposit Worksheet Funds collected (cash or checks) A transaction will be processed to credit the department account who held the event.

14 1.- Name of Department/Organization the deposit is made for. 2.- Date when deposit is turn in to cashiers. 3.- Enter the FOAP as provided by the Business Office. Make sure this information is correct. 4.- Deposit description ex: BBQ tickets, tickets sales, fundraiser. 5.- Enter the currency turn in to cashiers, bills on top according to denominations, coins in the bottom according to denominations. Include total Currency in the bottom. 6.- Enter any checks received, include student ID if applicable. If more space is needed than provided you can have a list and just enter see list and enter the total of checks in the space provided in the bottom. 7.- Enter the total of currency plus checks. 8.- Enter credit card payments if applicable 9.- This should be the total of currency plus checks plus credit cards Information for the person submitting the deposit Once the deposit is made the cashier will provide the pink copy for your records.

15 Example of a Departmental Deposit Worksheet

16 Prepare a Departmental Deposit Practice Activity Each table has a scenario Work as a team to practice filling out the Departmental Deposit Worksheet to deposit the funds raised into your assigned departmental account. The table that fills out the form correctly and fastest will be rewarded.

17 Requesting a refund? Refunds Friendly Reminder! Normal check runs are on Thursdays Refund requests must be submitted by Wednesday at noon: Requests made after the deadline will be issued until the following week.

18 COMING SOON New STC JagCard! As of August 1, 2013 and through the Fall Semester, South Texas College is processing all student refunds and disbursements in the form of a paper check which is mailed to the address on file until further notice. STC may be introducing a new JagCard soon. Update your mailing address and phone number