David Le Strat Senior Director, Product Management Oracle. Copyright 2015, Oracle and/or its affiliates. All rights reserved.

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1 Driving Innovation and Engagement with Oracle Content and Process Cloud Re-defining IT s Role in Empowering the Line of Business and Driving Business Agility David Le Strat Senior Director, Product Management Oracle Copyright 2015, Oracle and/or its affiliates. All rights reserved.

Consumption of IT Service is Changing Nearly 40% of all IT projects are no longer assigned to the IT department Bimodal IT IT Control vs. Agility IT Centric vs.

2 Consumption of IT Service is Changing Nearly 40% of all IT projects are no longer assigned to the IT department Bimodal IT IT Control vs. Agility IT Centric vs. Business Centric Deeply Different, Both Essential Source: Kim Bjoern Nielsen, Bimodal IT: How to Be Digitally Agile- Without Making a Mess!, Gartner, 2015 Copyright 2015, Oracle and/or its affiliates. All rights reserved.

Employees Head of Marketing Head of Sales Head of Biz Dev Head of IT Copyright 2016, Oracle and/or its

5 But Challenges Remain Easily Extend Enterprise Apps Empower Partners and Suppliers thru Self Service Drive Campaign Mgmt, Sales Enablement Enable Better Sales Performance, Process Insights Empower, Train and Engage Employees Head of Marketing Head of Sales Head of Biz Dev Head of IT Copyright 2016, Oracle and/or its affiliates. All rights reserved. Head of HR empower business stakeholders to drive business agility & faster innovation

initially IT is kept out of the loop ^ Shadow IT projects take place Silo s create IT security, administration, maintenance overhead Line of business investments often short term solutions Rip and

6 initially IT is kept out of the loop ^ Shadow IT projects take place Silo s create IT security, administration, maintenance overhead Line of business investments often short term solutions Rip and replace drive up costs, resource investments, unreliability Business feels that IT moves too slowly yet IT is inundated with service requests Services There is a Better Way Copyright 2015, Oracle and/or its affiliates. All rights reserved. 6

Cloud Platform for Line of Business Innovation Powered by the Oracle Cloud Platform CONTENT & PROCESS Documents Cloud Service Mobile Cloud Service Process Cloud

BUSINESS AUTOMATION Work Orchestration Integrating People, Processes and Information Actionable Insight Rapid Iteration Cloud-On-Premise Portability MICROSITES

9 Cloud Platform for Line of Business Innovation Powered by the Oracle Cloud Platform CONTENT & PROCESS Documents Cloud Service Mobile Cloud Service Process Cloud Service Sites Cloud Service CONTENT, SOCIAL, MOBILE ENGAGEMENT 24/7 Anytime, Anywhere Access Mobile Social Integrated and Contextual Hybrid SIMPLIFIED LINE OF BUSINESS AUTOMATION Work Orchestration Integrating People, Processes and Information Actionable Insight Rapid Iteration Cloud-On-Premise Portability MICROSITES AND COMMUNITIES Mobile Optimized Easy to Build Content Rich Personalized Single Pane for Governance Copyright 2016, Oracle and/or its affiliates. All rights reserved.

10 Self Service and Engagement Solutions Sales performance integrated w/ Sales Cloud and Siebel CRM New hire on-boarding & training integrated w/ HCM Marketing asset management integrated w/ Marketing Cloud SAMPLE USE CASES Engage Sales teams via Siebel CRM and community sites by providing the information and connections to advance the buyer journey. Provide a personalized on-boarding checklist for faster productivity and team connectivity, while giving a holistic view for regulatory compliance. Empower LOB with intuitive tools for centralized asset management to ensure compliant, consistent marketing messages and fast time-to-market for digital campaigns. Business services portal for suppliers & partners integrated w/ EBS The business services portal provides your B2B customers consolidated order information across ERP and SaaS systems. Copyright Copyright 2016, Oracle 2015and/or Oracle and/or its affiliates. its affiliates. All rights All rights reserved. Oracle Confidential Internal/Restricted10

11 Driving Sales Performance Integrated with CRM Integrated with CRM: Sales Cloud, Siebel CRM Curated Content Anywhere Access Quote Approval Copyright 2016, Oracle and/or its affiliates. All rights reserved. 11

account based management within Sales Cloud, integrated with EBS 4,000 Resellers across the region 5,000

12 Effective Sales Engagement with Process, Documents, Integration Quick turnaround on reseller quote approvals, discount exceptions, pricing queries, document verification using Process Cloud and Documents Cloud Drive account based management within Sales Cloud, integrated with EBS 4,000 Resellers across the region 5,000 Quotes waiting and open for resolution at any time Copyright 2016, Oracle and/or its affiliates. All rights reserved. 12

13 Top Priority: Best Companies Are Committed to Employee Development through improved Employee Engagement Facilitate & Create social networks Identify & Promote the right talent for each project Employee Service 24x7 HR helpdesk Drive knowledge basis to Self-Service Employee On Boarding New Hire Retention Simplify on boarding process Applicant Engagement Target social recruitment campaigns End to end Recruitment Campaign Management HR Policy Automation Encode digital HR policies Minimize Legal and Compliance Risks Copyright 2016, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly Restricted 13

Employee Self-Service: travel request approval, vacation approval, expense

14 HR and Employee Services Integrated with HCM New Hire Services: new employee welcome microsite, new employee community, new hire training checklist, Employee Self-Service: travel request approval, vacation approval, expense request approval, etc. Copyright 2016, Oracle and/or its affiliates. All rights reserved. 14

17 Empower Marketers Everywhere Optimize content and delivery across channels Collaborate with stakeholders and partners in-context Create marketing microsites with no IT help Copyright 2015, Oracle and/or its affiliates. All rights reserved. 17

18 Marketing Asset Management Integrated with Marketing Cloud Assets Approval Marketing microsite and Agency Collaboration: Product launches, events, campaigns Multi-Channel Integration: Marketing cloud (Eloqua, SRM), WebCenter Sites, etc. Copyright 2016, Oracle and/or its affiliates. All rights reserved.

Partner Community Site Sites Cloud Embedded

Documents Custom Partner Search App Copyright

marketing asset management 100 New products / year Up to 50% Reduction in time from new business

20 Global Leader in New Cutting Tools Technology Consistent product introduction process across engineering, marketing, finance, manufacturing and logistics Automation of approval workflows for marketing asset management 100 New products / year Up to 50% Reduction in time from new business requirements to new product REDEFINING AGILITY AND ENGAGEMENT Copyright 2016, Oracle and/or its affiliates. All rights reserved.

Product Information: In context access to product information, maintenance

21 Partners and Suppliers Self Service Integrated with EBS Order Review: Order history, RMA request submitted to EBS, service requests, warranty request Product Information: In context access to product information, maintenance procedures Copyright 2016, Oracle and/or its affiliates. All rights reserved.

How to Build Engagement Solutions Breaking the Dev / UX / LOB

CODE COMPONENT Built with Application Builder Cloud THEMES Built with

Sites Cloud Service WEB COMPOSITE UI CUSTOM CODE COMPONENT Built with

WYSIWYG Component Assembly for the LOB BYO UI APP SERVICES Documents

Service Integration Cloud Service Copyright 2016, Oracle and/or its

22 How to Build Engagement Solutions Breaking the Dev / UX / LOB Gridlock Developer / Power User UX Designer Marketer / LOB User NO CODE COMPONENT Built with Application Builder Cloud THEMES Built with the design tool of choice, CSS based APP CATALOG OOTB IT Provided Sites Cloud Service WEB COMPOSITE UI CUSTOM CODE COMPONENT Built with UI Technology of Choice BYO Theme COMPONENT CATALOG OOTB IT Provided WYSIWYG Component Assembly for the LOB BYO UI APP SERVICES Documents Social Process Integration Documents Cloud Service Process Cloud Service Integration Cloud Service Copyright 2016, Oracle and/or its affiliates. All rights reserved. Oracle Company Confidential Shared Under Terms of OPN 22 NDA

23 Roadmap Update in the Next 4 Months What s Coming Business Impact Documents Sites Process Feb Federated SSO Metadata Action framework Outlook plugin Authenticated sites Components actions / triggers Application Templates and Sample Large scale deployment thru SSO (will be rolled out within Oracle) High value solutions leveraging metadata and components interaction Apr Unified Documents and Social clients Analytics Role support for secure sites Full social collaboration offering highly differentiate from Box Communities of engagement leveraging roles based access May Analytics Social objects API Apps Catalog Custom components Content centric applications Inbound / outbound REST support MCS connector Enhance document WF Custom business analytics Insight into usage Social enable 3 rd party application Full support for custom components and application catalog for rapid app creation from template Copyright 2016, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly Restricted 23

SELF SERVICE and ENGAGEMENT Benefits Copyright

The New IT Experience Driving Business Agility and Rapid Innovation

Productive and satisfied IT Flexible and agile model to keep pace with

of IT consultants report improved 30% productivity reduction in and

collaboration Improves capacity to innovate by 2X, reduced IT costs by

collaboration Up to 50% reduction in time between new business

25 The New IT Experience Driving Business Agility and Rapid Innovation Satisfied users, empowered lines of businesses Mobilized Enterprise Productive and satisfied IT Flexible and agile model to keep pace with business Accelerated response to business requests, market demands 90% of IT consultants report improved 30% productivity reduction in and project efficiency administration time, improved mobility, collaboration Improves capacity to innovate by 2X, reduced IT costs by 29% 30% improvement in response rates with process automation, collaboration Up to 50% reduction in time between new business requirements to new product introduction Copyright 2016, Oracle and/or its affiliates. All rights reserved.

27 Start Thinking About: Which business units would benefit from self service and communities? How mobile is your workforce? And selfreliant? How does your organization collaborate with internal / external stakeholders? How easy is it for business lines to extend their applications for self service, meaningful collaboration? How would your line of business customers benefits from automating their processes without IT involvement? Copyright 2015, Oracle and/or its affiliates. All rights reserved. 27

28 Get Started Engage with Oracle for an on-site strategy day Start your FREE TRIAL today: cloud.oracle.com/documents Learn more at: oracle.com/digitalcollaboration Copyright 2015 Oracle and/or its affiliates. All rights reserved 28

32 Simplify Process Automation Simplifying Process Automation and Self Service Compose Application Process Cloud Service Review and Approve Copyright 2016, Oracle and/or its affiliates. All rights reserved.

Service WYSIWYG Sites Creation Copyright

Partner Portal Partner Enrollment Channel

MARKETPLACE Copyright 2016, Oracle and/or

34 Oracle s Integrated Partner Experience Broadest PRM Portfolio for Your Channel Needs Colby Channel Manager Bob Partner Sales Manager Recruit Engage Deliver Partner Portal Partner Enrollment Channel Program Account Planning Market Development Fund Sales Execution Deal and Quote Management Channel Dashboards CX SaaS + PaaS Applications SITES CLOUD (PAAS) MARKETING CLOUD SALES CLOUD CPQ CLOUD MARKETPLACE Copyright 2016, Oracle and/or its affiliates. All rights reserved. Oracle Confidential Internal/Restricted/Highly 34

Lines of Business Are More Technology Savvy MOBILITY WORK HABITS TECHNOLOGY SOURCING 89% of organizations will offer work mobility by 2020 Only 39% of the work week is spent on actual work.

35 Lines of Business Are More Technology Savvy MOBILITY WORK HABITS TECHNOLOGY SOURCING 89% of organizations will offer work mobility by 2020 Only 39% of the work week is spent on actual work. 81% employees bring their own work productivity app Nearly 40% of all IT projects are no longer assigned to the IT department Sources: Citrix Workplace of the Future Global Report 2014; McKinsey: The Social Economy 2012; Gartner Digital Employee Survey;Bain & Company Survey Copyright 2014 Oracle and/or its affiliates. All rights reserved.