Colruyt Group protects sensitive HR and payroll data for 25,000 employees with CA ControlMinder

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1 Customer success story September 2013 Colruyt Group protects sensitive HR and payroll data for 25,000 employees with CA ControlMinder Client Profile Industry: Retail Company: Colruyt Group Employees: 25,000 Revenue: 7.85 billion Business Colruyt Group has more than 400 retail stores in Belgium, France and Luxembourg selling a wide range of goods from groceries to toys. It also operates a chain of petrol stations and a wholesale business. Challenge Colruyt Group must use automation to protect a large volume of sensitive HR and payroll data, along with its financial records, from unauthored access. Solution Using CA ControlMinder, Colruyt Group can centrally manage security policies at a granular level, control shared privileged accounts and gather key user activity information. Benefit Colruyt Group can maintain best practice processes for segregation of duties, ensure accountability for its administrators, and adhere to corporate security policies to ensure the business is protected against security threats and theft.

2 2 Customer Success Story: Colruyt Group September 2013 Business Delivering exceptional value to retail and wholesale customers Colruyt Group is a retailer with more than 400 stores throughout Belgium, France and Luxembourg. The company s main brands include Colruyt and Okay grocery stores, Bio-Planet organic produce outlets, Dreamland toyshops and Dreambaby, which sells a range of baby and toddler-related products. The organisation also operates a chain of petrol stations and a wholesale business that provides goods and services to independent shopkeepers. Colruyt Group s business strategy is founded on providing the best possible value to maximise customer satisfaction. Challenge Securing confidential data from unauthorised access To ensure its vast retail operation runs efficiently and delivers on the company s value promise, the majority of Colruyt Group s business processes from supply chain management to payroll are heavily automated. We must be able to guarantee the confidentiality, integrity and availability of sensitive information. Bert Gilis IT Security Team Manager, Colruyt Group Services This dependence upon IT means that the company s infrastructure and associated data must remain secure and highly available. Bert Gilis, IT Security Team Manager at Colruyt Group Services, comments, It is particularly challenging to keep the IT infrastructure secure in an environment that is increasingly open. The growing use of Web applications and non-corporate devices, such as ipads, makes us more susceptible to security threats.

3 3 Customer Success Story: Colruyt Group September 2013 In particular, Colruyt Group needs to protect HR and payroll data for its 25,000 employees as well as financial systems and its communications infrastructure. We must be able to guarantee the confidentiality, integrity and availability of sensitive information to protect our employees privacy and the business from malicious security threats and theft, comments Gilis. Security must, however, be balanced with accessibility. In the event of a system outage, engineers often need rapid access to components that host sensitive information. Inflexible security controls can hamper this access, resulting in longer resolution times and further business disruption. Solution Fine-grained security controls with centralised management Colruyt Group has used CA ControlMinder since 2007 to protect its systems and data. The solution is used to secure 41 Windows and UNIX servers hosting sensitive information, such as HR, payroll, communications and financial records, as well as the retailer s data warehousing system. 25,000 HR records protected using CA ControlMinder Gilis comments, CA ControlMinder enables us to group confidential files based on the type of data and classification level, and establish standard access policies. When engineers need to access a protected system, such as to carry out server maintenance, they must first activate an intervention account using a system developed in-house by Colruyt.

4 4 Customer Success Story: Colruyt Group September 2013 The retailer has around 100 engineers that regularly use these intervention accounts, which enable the company to track who has accessed which systems and when. The permissions for these accounts are managed by CA ControlMinder. The CA Technologies solution ensures the user can only access systems and data that they are authorised to view. For example payroll and banking information would be protected, explains Gilis. The solution also tracks the transactions executed by intervention account users to provide an end-to-end audit trail of engineers activities within sensitive systems. The solution s role-based access management capabilities also simplify ongoing administration of the accounts. As Gilis confirms, CA ControlMinder enables us to set fine-grained controls centrally for each server according to company policy, which means we can ensure the appropriate level of security for new devices or new employees quickly and easily. In the event of a fault with a security policy, the solution enables us to restore to a previous setting immediately, without impacting system availability or security. Benefit Greater protection of core information assets Colruyt Group has been able to achieve an optimal balance between data protection and accessibility, which helps prevent disruption to core business processes. The audit trails provided by CA ControlMinder not only help safeguard against unauthorised data manipulation, but can also simplify the resolution of server issues, as they provide complete visibility of recent actions. The CA Technologies solution enables us to balance accessibility with security. Bert Gilis IT Security Team Manager, Colruyt Group Services Gilis comments, The CA Technologies solution maximises the productivity of the IT department: it is easy to administer, provides comprehensive functionality and enables us to balance accessibility with security.

5 5 Customer Success Story: Colruyt Group September 2013 Connect with CA Technologies at Agility Made Possible: The CA Technologies Advantage CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations leverage CA Technologies software and SaaS solutions to accelerate innovation, transform infrastructure and secure data and identities, from the data center to the cloud. CA Technologies is committed to ensuring our customers achieve their desired outcomes and expected business value through the use of our technology. To learn more about our customer success programs, visit /customer-success. For more information about CA Technologies go to. CA All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. This document is for your informational purposes only, and does not form any type of warranty. The Customer success story is based on the actual experiences of the user but product descriptions may not reflect uses in all environments so actual results may vary.

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