Verifone MX 915/925 Payment Devices. with KWI 6.x POS Registers: What s New?

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1 Verifone MX 915/925 Payment Devices with KWI 6.x POS Registers: What s New?

2 Contents Overview... 3 Network and Power Requirements... 5 Network Requirements... 5 Power Requirements... 5 Place Your Order with KWI... 5 Connect a Verifone MX 915/925 Payment Device to a POS Register... 6 New Payment Flow for Debit or Credit Card Payments... 7 Complete a Sales Transaction by Inserting a Debit or Credit Card with EMV Chip Functionality... 9 Complete a Sales Transaction by Swiping a Debit or Credit Card Without EMV Chip Functionality Complete a Sales Transaction by Manually Entering Credit Card Information Complete a Sales Transaction by Using Apple Pay... 24

3 Overview Verifone MX 915 and MX 925 payment devices are available for use with KWI 6.x Point of Sale (POS) registers. The primary benefits of these devices are as follows: EMV chip card functionality is available - The benefits of EMV technology are: o Significantly improved security Chip-enabled credit and debit cards make sales transactions more secure. This is because the chip generates unique data that is exclusive to that specific transaction (and therefore useless to anyone attempting to steal the data). Note: The ability to swipe cards is still available. All credit and debit transactions swiped on the MX devices are completely hardware encrypted, which decreases the Payment Card Industry (PCI) footprint. This encryption ensures that all data is protected from being compromised. o Eliminate risk of fraud-based chargebacks Due to the improved security, there is significantly less risk of customers being victimized by fraud. Also, since you can process chip cards, the risk is assumed by the bank/acquirer. o Adoption of worldwide standard The EMV payment standard is used throughout most of the rest of the world. For details about the new process flow when processing debit/credit card payments, see New Payment Flow for Debit or Credit Card Payments. Appearance Both devices have stylish designs and include vibrant color screens. Apple Pay The Apple Pay contactless payment method is available. For details, see Use Apple Pay to Complete a Transaction. Note: The following features aren t currently supported but will be available in a future release: Offline transactions and post-void transactions (you must do a return rather than a post-void). Important: IPC mobile devices are NOT supported. 2/17/2017 Verifone MX 915/925 Payment Devices with KWI 6.x POS Registers: What s New? 3

4 Verifone MX 915 payment device: Verifone MX 925 payment device (larger display screen): 2/17/2017 Verifone MX 915/925 Payment Devices with KWI 6.x POS Registers: What s New? 4

5 Network and Power Requirements The MX 915/925 payment devices have additional network and power requirements than the previous integrated payment terminals used by KWI. Network Requirements KWI requires all MX 915/925 payment devices to be connected to the same network switch as the POS workstation. This ensures proper communication between the register and its payment terminal. In addition, each payment device must have its own static IP address. You ll need to provide KWI with this information when you Place Your Order. This is a good opportunity to review the most current KWI whitepaper for general network requirements. This whitepaper provides the baseline security policy for traffic entering and leaving the store. Power Requirements The MX 915/925 payment devices are powered separate from the POS workstation. One open and accessible power outlet is required for each device being installed. Place Your Order with KWI Place your order with KWI by filling out the following forms and ing them to install@kwi.com. KWIk Form (General Use) Used to provide general information for all install requests and POS hardware orders. KWIk IP Form Used to provide IP address information for your POS hardware. 2/17/2017 Verifone MX 915/925 Payment Devices with KWI 6.x POS Registers: What s New? 5

6 Connect a Verifone MX 915/925 Payment Device to a POS Register 1. Ensure that there is a working electrical power outlet and Ethernet cable near the POS register. 2. Connect the splitter cable from the register to the Ethernet cable and the power cord as shown in the following image. 3. Connect the other side of the splitter cable (the right side in the image above) to the top of the MX device as shown in the following image. The Verifone MX 915/925 payment device is now ready to accept payments from the POS. 2/17/2017 Verifone MX 915/925 Payment Devices with KWI 6.x POS Registers: What s New? 6

7 New Payment Flow for Debit or Credit Card Payments The following steps show the new payment flow on 6.x registers when processing a debit or credit card payment as part of a sales transaction. These steps assume that you ve already scanned and totaled the merchandise item(s). 1. On the POS register, on the Total screen, press Credit/Debit. 2. On the Credit/Debit screen, press Payment Device. (You can also optionally press Manual Entry to manually enter credit card information.) 2/17/2017 Verifone MX 915/925 Payment Devices with KWI 6.x POS Registers: What s New? 7

8 3. Press OK to confirm that the transaction total is correct. 4. Continue to the following procedure that s applicable to your scenario: Complete a Sales Transaction by Inserting a Debit or Credit Card with EMV Chip Functionality Complete a Sales Transaction by Swiping a Debit or Credit Card Without EMV Chip Functionality Complete a Sales Transaction by Manually Entering Credit Card Information Complete a Sales Transaction by Using Apple Pay 2/17/2017 Verifone MX 915/925 Payment Devices with KWI 6.x POS Registers: What s New? 8

9 Complete a Sales Transaction by Inserting a Debit or Credit Card with EMV Chip Functionality The following steps show how to insert an EMV-enabled debit/credit card to complete a sales transaction. These steps assume that you ve already scanned and totaled the merchandise item(s), and performed the steps in New Payment Flow for Debit or Credit Card Payments. 1. On the Verifone MX 915/925 payment device, when the Insert/Tap/Swipe screen displays, ask the customer to insert their card into the card reader. Note: If the chip can t be read, the customer will be prompted to swipe rather than insert the card. In this case, follow the steps in Complete a Sales Transaction by Swiping a Debit or Credit Card Without EMV Chip Functionality. 2. The reader will auto-detect the type of card it is (such as a debit card, a credit card, or a hybrid card (which can be used as a debit or a credit)) and present the appropriate screen. For credit card payments, proceed to step 3. For debit card payments, proceed to step 4. For hybrid cards, proceed to step 5. 2/17/2017 Verifone MX 915/925 Payment Devices with KWI 6.x POS Registers: What s New? 9

10 3. After the customer inserts a credit card, the Processing Please Wait screen displays. On the Sign In screen, ask the customer to sign their name with the stylus, and touch the green button (activated upon signing) on the screen. Proceed to step 6 on page 15. 2/17/2017 Verifone MX 915/925 Payment Devices with KWI 6.x POS Registers: What s New? 10

11 4. After the customer inserts a debit card, the Processing, Please Wait Please Keep Card Inserted screen displays. On the Please Enter PIN screen, ask the customer to enter his or her PIN number, and then press the green circle on the PIN pad. Proceed to step 6 on page 15. 2/17/2017 Verifone MX 915/925 Payment Devices with KWI 6.x POS Registers: What s New? 11

12 5. After the customer inserts a hybrid (debit/credit) card, the Processing, Please Wait Please Keep Card Inserted screen displays. On the Select Payment Method screen, ask the customer to select one of the following options: Visa Debit Will process the payment as a credit; requires a signature (Visa is the name of the credit card; this can also be MasterCard, etc.). US Debit Will process the payment as a debit; requires a PIN number. Note: All returns must be processed using the first option (i.e. Visa Debit). 2/17/2017 Verifone MX 915/925 Payment Devices with KWI 6.x POS Registers: What s New? 12

13 If the customer selected the first option (in this case Visa Debit), the following screen will display. Ask the customer to sign their name with the stylus, and touch the green button (activated upon signing) on the screen. If you selected US Debit, the following screen will display. Ask the customer to enter his or her PIN number, and then press the green circle on the PIN pad. Proceed to step 6 on page 15. 2/17/2017 Verifone MX 915/925 Payment Devices with KWI 6.x POS Registers: What s New? 13

14 6. The following processing screen is displayed: The Please Remove Card screen displays, at which point the customer should remove their card. 2/17/2017 Verifone MX 915/925 Payment Devices with KWI 6.x POS Registers: What s New? 14

15 The Transaction Approved message is displayed, indicating that the transaction is finalized and payment has been made. 2/17/2017 Verifone MX 915/925 Payment Devices with KWI 6.x POS Registers: What s New? 15

16 Complete a Sales Transaction by Swiping a Debit or Credit Card Without EMV Chip Functionality The following steps show how to swipe a debit/credit card to complete a sales transaction. These steps assume that you ve already scanned and totaled the merchandise item(s), and performed the steps in New Payment Flow for Debit or Credit Card Payments. 1. On the Verifone MX 915/925 payment device, when the Insert/Tap/Swipe screen displays, ask the customer to swipe their card. Note: If the customer attempts to swipe a chip-enabled card, a message will be displayed informing them that they need to insert rather than swipe the card. If this happens, skip this procedure and instead follow the steps in Complete a Sales Transaction by Inserting a Debit or Credit Card with EMV Chip Functionality. 2/17/2017 Verifone MX 915/925 Payment Devices with KWI 6.x POS Registers: What s New? 16

17 2. On the Verifone MX 915/925 payment device, on the Select Payment Type screen, ask the customer to touch CREDIT or DEBIT. For debits, proceed to step 3. For credits, proceed to step For debits, ask the customer to key in his or her PIN number, and then press the green key on the PIN pad. 2/17/2017 Verifone MX 915/925 Payment Devices with KWI 6.x POS Registers: What s New? 17

18 The following processing screen is displayed: Proceed to step 5 on page 21. 2/17/2017 Verifone MX 915/925 Payment Devices with KWI 6.x POS Registers: What s New? 18

19 4. For credit card transactions, the following processing screen is displayed: On the Sign In screen, ask the customer to sign their name with the stylus, and touch the green button (activated upon signing) on the screen. (This step is not necessary for debit card transactions.) 2/17/2017 Verifone MX 915/925 Payment Devices with KWI 6.x POS Registers: What s New? 19

20 5. The Transaction Approved message is displayed, indicating that the transaction is finalized and payment has been made. 2/17/2017 Verifone MX 915/925 Payment Devices with KWI 6.x POS Registers: What s New? 20

21 Complete a Sales Transaction by Manually Entering Credit Card Information You can choose to manually enter credit card information, for example if you re taking a credit card order over the phone. The following steps show how to manually enter credit card information to complete a sales transaction. These steps assume that you ve already scanned and totaled the merchandise item(s), and performed the steps in New Payment Flow for Debit or Credit Card Payments (in this case, on the Credit/Debit screen, you ll have selected Manual Entry rather than Payment Device). 1. On the Verifone MX 915/925 payment device, on the Select Payment Type screen, touch CREDIT. 2. A screen will appear where you can enter the credit card number, after which you should press the green circle on the PIN pad. 2/17/2017 Verifone MX 915/925 Payment Devices with KWI 6.x POS Registers: What s New? 21

22 3. Enter the four-digit (MM/YY) expiration date and press the green circle on the PIN pad. 4. Enter the CVV number (typically 3 digits on the back of the card or 4 digits on the front of the card) and press the green circle on the PIN pad. 2/17/2017 Verifone MX 915/925 Payment Devices with KWI 6.x POS Registers: What s New? 22

23 5. The Processing Please Wait screen displays. The Transaction Approved message is displayed, indicating that the transaction is finalized and payment has been made. 2/17/2017 Verifone MX 915/925 Payment Devices with KWI 6.x POS Registers: What s New? 23

24 Complete a Sales Transaction by Using Apple Pay The following steps show how to use Apple Pay to complete a sales transaction. These steps assume that you ve already scanned and totaled the merchandise item(s), and performed the steps in New Payment Flow for Debit or Credit Card Payments. 1. On the Verifone MX 915/925 payment device, when the Insert/Tap/Swipe screen displays, instruct the customer to hover their iphone over the contactless reader in order to activate Apple Pay. 2. The customer will then need to use Touch ID or the iphone Passcode to send the payment information to the device. 2/17/2017 Verifone MX 915/925 Payment Devices with KWI 6.x POS Registers: What s New? 24

25 3. On the Select Payment Type screen, touch CREDIT. The following processing screen is displayed: 2/17/2017 Verifone MX 915/925 Payment Devices with KWI 6.x POS Registers: What s New? 25

26 4. On the Sign In screen, ask the customer to sign their name with the stylus, and touch the green button (activated upon signing) on the screen. 5. The Transaction Approved message is displayed, indicating that the transaction is finalized and payment has been made. 2/17/2017 Verifone MX 915/925 Payment Devices with KWI 6.x POS Registers: What s New? 26

27 Note the following additional tender-related changes when processing sales transactions on 6.x POS registers: Receipt format There is a new Credit\Debit tender name description and authorization variables. Cash management report All credit and debit tenders are accounted for on one line (Credit\Debit Tender ID 50). Tender report Register Totals will show all credits and debits under Tender ID 50. 2/17/2017 Verifone MX 915/925 Payment Devices with KWI 6.x POS Registers: What s New? 27