National Planning Conference 2017
|
|
|
- Byron Powell
- 6 years ago
- Views:
Transcription
1 Releasing Potential The Professional Planning Forum National Planning Conference th November 2017 Chesford Grange, Warwickshire Gold Sponsors #ForumConf
2 Welcome The Professional Planning Forum Alison Conaghan Planning & Insight Specialist The Forum Gold Sponsors 2
3 An Introduction to eg forecasting eg solutions ltd
4 eg Platform Architecture eg solutions ltd 4
5 eg forecasting eg solutions ltd 5
6 eg forecasting Demand Drivers Forecasting Library of Tools - Demand Drivers A business metric that relates to a demand of one or more processes Can be calculated from eg work manager historic data eg solutions ltd 6
7 eg forecasting Demand Profiles - Demand Profiles The arrival distribution model of the demand. Set manually or calculated from eg work manager historic data. - Quarter in year - Month in year - Week in month - Day in week eg solutions ltd 7
8 eg forecasting Trend Profiles - Trend Profiles An overall trend that can be applied to demand volumes. The trend can follow a linear or non-linear profile eg solutions ltd 8
9 eg forecasting Latency Profile - Latency Profile Inject a delay between the occurrence of a business event and the demand arrival eg solutions ltd 9
10 eg forecasting Special Events - Special Events Special events can be created to account for anomalies in forecast volumes eg solutions ltd 10
11 eg forecasting Business Perspectives - Business Perspectives - Layers of demand to build up the demand volumes using Demand Drivers, Demand Profiles and Trend Profiles eg solutions ltd 11
12 Eg forecasting business perspectives eg solutions ltd 12
13 eg forecasting Demand Model eg solutions ltd 13
14 eg forecasting Supply Model eg solutions ltd 14
15 eg forecasting Resource Model eg solutions ltd 15
16 eg forecasting - Simulation Simulation - Simulation Settings - Process Task Distribution - Simulation Distribution eg solutions ltd 16
17 eg forecasting - Simulation eg solutions ltd 17
18 eg forecasting - Simulation eg solutions ltd 18
19 Capita TVL Forecasting for Back Office 19 Capita TVL Planning
20 Background Own end to end planning for TVL c31m customers c8.3m contacts per year c3.2m non-voice contacts dealt with in the back office Able to measure telephony performance Were not able to measure effectively back office performance 20
21 Our back office by numbers 500+ Queues 250+ FTE 10 Departments 8 Different Systems KPI s and PI s split by channel KPI s and PI s split by department KPI and PI ranging from 2 hours up to 30 days 7 Channels Offshore & Onshore 21
22 The journey to get here hasn t been quick Forecast built for offshore EG forecast built and running in tandem No Forecast Forecast built for onshore New forecast model built with EG data Remove spreadsheet forecasting? 22
23 Our models were complex Waterfall spreadsheet models can be complex Waterfall Forecasts Impacting Building what-if scenario s with confidence is a challenge One Performance Level Huge Spreadsheets Difficult to get one measure into a spreadsheet Differing Levels of Skill Multi-skill Need I say anymore! Multiple Feeds Right skills to do the workload that is coming in Forecast taking feeds from different systems Where do we multi-skill to gain the most benefit 23
24 The future is bright it is EG forecasting tool A click of a button Waterfall Forecasts Impacting Quick turnaround of change assessments One Performance Level Huge Spreadsheets Trends & results are easier to extract and explain Differing Levels of Skill Multi-skill No spreadsheets!!! Multiple Feeds Various queues into one individual a true balanced productivity. Just One!! Able to see gaps and take action to address 24
25 So what is next for us Integration of EG into Verint WFM Single feed updating an agents shift End the reliance in back office of spreadsheet forecasts Integrate the planning teams work into EG Gives the planning leadership team the ability to measure the various work queues in planning 25
26 How can you get involved? Challenge Standards University Ask us for if you d like to know more Gold Sponsors Training Awards Professional Services 26
27 Releasing Potential The Professional Planning Forum National Planning Conference th November 2017 Chesford Grange, Warwickshire Gold Sponsors #ForumConf
Customer Strategy & Planning 2016
Breakthrough Performance Further, faster, together Customer Strategy & Planning 2016 Welcome to Stratford-upon-Avon 25 th and 26 th April 2016 #ForumConf Professional Forums Ltd 2015 Breakthrough Active
Customer Strategy & Planning 2016
Breakthrough Performance Further, faster, together Customer Strategy & Planning 2016 Welcome to Stratford-upon-Avon 25 th and 26 th April 2016 #ForumConf Professional Forums Ltd 2015 Breakthrough Performance
The 7 Steps for Integrated Business Planning success the right approach for lasting value
The 7 Steps for Integrated Business Planning success the right approach for lasting value Agenda Conclusions & Tips IBP survey results The 7 Steps model What is IBP anyway? What is Integrated Business
PureEngage Cloud Reporting Guide. Reporting in the cloud
PureEngage Cloud Reporting Guide Reporting in the cloud 7/19/2018 Contents 1 Reporting in the cloud 1.1 What kind of reports are available in Genesys PureEngage Cloud? 1.2 How can I access real-time information?
WORKFORCE MANAGEMENT NICE IEX WFM. Scott Buchanan Workforce Optimization, Marketing
WORKFORCE MANAGEMENT NICE IEX WFM Scott Buchanan Workforce Optimization, Marketing August 6, 2013 INTRO VALUE PROP DELIVERY MODEL BACK OFFICE PERFORMANCE MANAGER QUESTIONS THERE IS NO WFM EASY BUTTON.
Impact 360: Your single-source workforce optimization solution
Impact 360: Your single-source workforce optimization solution Now You Can: Unify performance management, workforce management, full-time recording, quality monitoring, and elearning under one platform
IT S A CONNECTED WORLD
CREATING MEMORABLE DIGITAL EXPERIENCES EVERYDAY IT S A CONNECTED WORLD In today s connected world, the virtual space is what enables us to share thoughts, feelings, conversations, materials and lives.
How to Optimise the Back Office
How to Optimise the Back Office Colin Whelan, Head of Training Professional Planning Forum John Bailey, Manager, Solutions Consulting Verint Witness Actionable Solutions Martin McCreesh, Director, Engineering,
CLOUD READINESS QUESTIONNAIRE
CLOUD READINESS QUESTIONNAIRE 1 CLOUD READINESS QUESTIONNAIRE A Cloud Readiness Report is the beginning of your journey to the cloud. Layer7 Networks helps clients answer key questions around migrating
Pay Per Click Advertising
Pay Per Click Advertising What is Pay Per Click Advertising? Pay Per Click (PPC) is a model of advertising where you pay each time your ad is clicked, rather than earning clicks organically (like SEO).
Suntory draws deep from BOARD s well of business intelligence
CASE STUDY BOARD At a glance Organisation Suntory Australia Pty Ltd Industry Liquor Wholesaler Location Head Office Sydney Solution BOARD business intelligence and corporate performance management Objective
Leveraging Human Capacity Planning for Efficient Infrastructure Provisioning
Leveraging Human Capacity Planning for Efficient Infrastructure Provisioning Shashank Pawnarkar, Tata Consultancy Services Today there are several infrastructure capacity planning techniques are available
Case for Product Quality Outcomes Analytics 26-October-2016
1 Case for Product Quality Outcomes Analytics 26-October-2016 2 Agenda o Who we are and how we fit into Case for Quality o What is quality? o Hypothesis and pilot journey o Key outcomes o Challenges and
Azure Infrastructure for SAP
Azure Infrastructure for SAP Sizing and Assessment Offers 40% - 75% cost operational cost savings (Lower TCO) Fast and inexpensive deployment of SAP landscapes (minutes vs. weeks) Automation provisioning
Nomination for Contact Centre Leader / Senior Manager of The Year Allison McCarthy EE
Nomination for Contact Centre Leader / Senior Manager of The Year Allison McCarthy EE The reason Allison should win this award is simple her passion for the people is second to none and is the most selfless,
Mastering the operational complexity of IoT Applications
Mastering the operational complexity of IoT Applications The benefits of AI-powered, full stack monitoring 2017 Dynatrace Executive Summary Internet-of-things (IoT) is increasing in excitement across all
Five Solutions to Common Project Cost Management Challenges
Five Solutions to Common Project Cost Management Challenges Construction projects that come in under budget are the exception, not the rule. In fact, many projects, particularly in infrastructure, have
IT Service Management for DevOps
IT Service Management Reference Architecture Series IT Service Management for DevOps Version number: 1.0 Final as of: 23 Nov 2015 Classification: Public Printed on: 28 Jan 2016 Author(s): Co-Author(s)
Quick start guide to Statista SEARCH
Quick start guide to Statista Statista is one of the leading online statistics companies. Statista provides users with an innovative and intuitive tool for researching quantitative data, statistics and
A Case for FP&A Transformation
A Case for FP&A Transformation Robert S. Hull, Founder and Chairman Adaptive Insights rhull@adaptiveinsights.com 1 1 Session Objectives Hear Adaptive Insights founder Rob Hull discuss why now is the time
Applying Analytics with Big Data for Customer Intelligence. Seven Steps to Success
Applying Analytics with Big Data for Customer Intelligence Seven Steps to Success Sponsors: 2 Speakers David Stodder Research Director, Business Intelligence TDWI Dan Potter VP, Product Marketing, Datawatch
ENTERPRISE WORKFORCE OPTIMIZATION:
#Verint13 ENTERPRISE WORKFORCE OPTIMIZATION: The Evolution of a Continuous Improvement Culture June 2014 May 1, 2014 LCN-937349-060214 Lincoln Financial Group is the marketing name of Lincoln National
Real Time Close. Case Study and Demo
Real Time Close Case Study and Demo November 2017 1 Session Overview The next step in the evolution of financial performance management is Real Time Close (RTC) RTC will enable delivery of continuous financial
Next Generation Financial Planning Migration to Cognos TM1. For internal use only
Next Generation Financial Planning Migration to Cognos TM1 For internal use only Introduction Deloitte s TM1 upgrade methodology Highlights Why IBM Cognos TM1 upgrade? Fast In-Memory OLAP technology Supports
Note: To perform the following workflows, you must have the following myufl security role: UF_ET_EFFORT_COORDINATOR
Entering and Submitting Effort Note: To perform the following workflows, you must have the following myufl security role: UF_ET_EFFORT_COORDINATOR Searching for Reports 1. To search for the effort certification
Be the accounting professional your clients need. Visit sage.com/us/sageimpact to learn more
Be the accounting professional your clients need Visit sage.com/us/sageimpact to learn more The power of Sage, the flexibility of the cloud Small businesses need you. Your expertise, experience, analysis,
Education Services Verint Customer Course Catalog. August 2015
Education Services Verint Customer Course Catalog August 2015 Table of Contents Introducing Verint Education Services... 1 About This Catalog... 1 Contact Us... 1 Verint Learning Channels... 2 Verint Instructor
Software Feature Sets. Powerful. Flexible. Intuitive. Alight feature sets. Driver-Based Planning & Analytics
Software Feature Sets Driver-Based Planning & Analytics Powerful. Flexible. Intuitive. Alight Planning is the first spreadsheet replacement that delivers the modeling and reporting power you want within
Transform your business with Collaboration
Transform your business with Collaboration Vishakha Radia, Managing Director Customer Business Transformation: Collaboration and Mobility. Cisco Consulting Services. 3 Key Questions Today Why Capturing
Effective Risk Management With AML Risk Assessment. January 25, 2017
Effective Risk Management With AML Risk Assessment January 25, 2017 2017 2017 Crowe Crowe Horwath Horwath LLP LLP Agenda Regulatory Trends in Risk Assessment Crowe Approach to Anti-Money Laundering (AML)
The Use of Simulation for Bulk Cargo Terminal Planning and Design
The Use of Simulation for Bulk Cargo Terminal Planning and Design What is Simulation Simulation is the imitation of real system Based on knowledge and assumptions of system To obtain insights in the behavior
2019 BUSINESS FORECASTING AND ANALYTICS FORUM MARCH 25-26, 2019 SAN FRANCISCO, CA
2019 BUSINESS FORECASTING AND ANALYTICS FORUM MARCH 25-26, 2019 SAN FRANCISCO, CA DAY 1 - MONDAY, MARCH 25 TH, 2019 7:45am Registration and Breakfast 8:15am Welcome and Opening Comments 8:30am Opening
WHITEPAPER: WORKFORCE MANAGEMENT
WHITEPAPER: WORKFORCE MANAGEMENT CONTENTS 2 3 3 5 10 11 Introduction Business Case Findings Proposed Solution Recommendations Appendix Across any industry that utilizes operational staff, standard workforce
Desktop call control with CRM, applications and business process integration
Desktop call control with CRM, applications and business process integration Save valuable time and improve customer experience CyDesk integrates all of your standard telephone controls and business data
SPEAKER: CR VERONICA FLEAY
COST EFFECTIVE DELIVERY AND ANALYSIS OF ON- TIME, USER SPECIFIC RESEARCH, DATA ANALYTICS AND OUTPUT By Cr Veronica Freay SPEAKER: CR VERONICA FLEAY Experience: Current Shire President Kojonup Shire WA
ROUNDTABLE INNOVATIONS AND TRENDS IN CUSTOMER SERVICE
Brian LaRoche, Director, Account Based Marketing, CallMiner Annette Miesbach, Product Marketing Manager, incontact Kelly Koelliker, Director, Global Solutions Marketing, Verint ROUNDTABLE INNOVATIONS AND
Aprimo Marketing Productivity
Aprimo Marketing Productivity Why Marketing Productivity? Marketers today face many challenges: they must deliver more personalized experiences across more channels than ever before. While marketing budgets
Enabling your EPM building blocks for a Digital Finance journey
WWW.HCLTECH.COM Enabling your EPM building blocks for a Digital Finance journey In most leading corporations, the Office of CFO and Finance IT systems have embarked on a multi-faceted transformation journey
Social Advertising Quarterly Report
1 Social Advertising Quarterly Report Socialbakers Quarterly Ads Benchmark Reveals News Feed Ads Dominate CTRs and Share of Spend # SOCIAL MEDIA LIKE # SHARE 2 1. Introduction Social advertising continues
Mentoring. Networking. Campaigning. Giving young people tools to develop their skills and apply them to real life.
We are the leading campaign and membership organisation dedicated to tackling youth unemployment in the UK. Young people are at the heart of what we do. WHAT WE BELIEVE Youth Employment UK was set up to
Sourcing Optimization
Sourcing Optimization Jayeeta Pal Infosys Technologies Ltd. Introduction In today s competitive and fast-paced marketplace, buyers often strive to make the correct buying decision while keeping in mind
Breakout. QMax The difference Version 7 will make to your team s efficiency. Gerard Hearson Lewis Gallagher. Netcall 2015
Breakout QMax The difference Version 7 will make to your team s efficiency Gerard Hearson Lewis Gallagher Agenda Session agenda Introductions Housekeeping Guest speaker case study QMax - QueueBuster demo
Scheduling Principles and Problems
Scheduling Principles and Problems Call Center Scheduling -- The art and science of getting the just right number of people in their seats at precisely the right times to handle the calls. Too many at
Igloo. Financial modeling software for managing risk
Igloo Financial modeling software for managing risk Property & casualty (P&C) insurers and reinsurers are facing growing market and regulatory pressures to improve risk management. Igloo is a financial
Quick Guide: Meeting ISO Requirements for Asset Management
Please visit the NAMS.org.nz website for downloading the digital version of this quick guide. Supplement to the IIMM 2011 Quick Guide: Meeting ISO 55001 Requirements for Asset Management Using the International
Counterparty Credit Risk Journey: key innovation factors and analytics. ABI Basel 3 - June 27-28, 2013
Counterparty Credit Risk Journey: key innovation factors and analytics ABI Basel 3 - June 27-28, 2013 Counterparty Credit Risk Journey DNA of Innovation: steps of the journey 1 Value at stake 3 Approach
THE TRUE VALUE OF PROJECT RISK ANALYSIS
THE TRUE VALUE OF PROJECT RISK ANALYSIS Dr. Dan Patterson, PMP Chief Design Officer, PLANNING & SCHEDULING Introduction Much has been written in recent years about the benefits of conducting a project
Long-Term Care: How Accounting & Finance Platforms Have Advanced
Long-Term Care: How Accounting & Finance Platforms Have Advanced P R E S E N T E D B Y : J E F F B R U N T Z E L / B U S I N E S S D E V E L O P M E N T / B K D T E C H N O L O G I E S INTRODUCTION Jeff
Getting to S&OP Success
Getting to S&OP Success WHITE PAPER Getting to S&OP Success How to make Sales and Operations Planning (S&OP) pay off for your company Executive Summary Research abounds on the benefits of developing a
Strategic Workforce Planning Webinar
Strategic Workforce Planning Webinar Christian Neubert, Founder 1 June 2017 Agenda External Perspective Introduction to Strategic Workforce Planning Strategic Workforce Planning Process Client examples
Shared Services Trend Workshop Timothy Ho 20 July 2017
Shared Services Trend Workshop Timothy Ho 20 July 2017 Future of Operational Finance The future of operational Finance is the establishment of a Finance factory; a fully automated control centre with process
Omni-channel. How to Get. Right. Omni-channel Best Practices
How to Get Omni-channel Right Omni-channel Best Practices To successfully implement an omni-channel experience, brands and businesses need to ensure that the strategy: n Provides a consistent message across
Keynote presentation - Omni Channel: The 2015 Global Contact Centre Benchmarking Report
Changing Gear Rise to the Customer Challenge Keynote presentation - Omni Channel: The 2015 Global Contact Centre Benchmarking Report Siegfried Schallenmueller General Manager, Dimension Data, Professional
DRIVE DISPLAY PERFORMANCE WITH OUR INSIGHTS AND ATTRIBUTION PLATFORM
DRIVE DISPLAY PERFORMANCE WITH OUR INSIGHTS AND ATTRIBUTION PLATFORM Your sales and marketing mix has grown increasingly complex. Truly understanding what s driving transactions across your marketing channels
TouchPoint Sales Solution Sheet
TouchPoint Sales Solution Sheet September 2016 Communications Center - TouchPoint is a seamless omni-channel contact center solution with streamlined processes for a superior customer journey and a 360
OPTIMIZE YOUR WORKFORCE
O UR E X PE RI E NCE I S YOU R R ESOU R C E Loxysoft is a leading provider of systems for Contact Center, Telemarketing and Workforce Management. With more than 25 years of experience in the industry,
Leverage Pentaho to Deliver Timely KPIs: Define and Publish in Hours. Martin Stangeland Pentaho Architect, Hitachi Vantara
Leverage Pentaho to Deliver Timely KPIs: Define and Publish in Hours Martin Stangeland Pentaho Architect, Hitachi Vantara Brief Whenever a business decision is made the ability to measure and monitor the
The Top 6 Reports for IT PMOs
Inform your stakeholders consistently, confidently, and often These are critical times for the IT PMO. Generating reports is time-consuming. Laborious. Painful. Often, report generation is more of a job
Terminal Benchmarking Wipro Thought Leadership
By Goutam Mangaraj EXECUTIVE SUMMARY This paper showcases Wipro s thought leadership around the enterprise-wide fuel Terminal Benchmarking area, which is an industry trend that has emerged over the past
Key Strategies For A Revenue-Focused Approach To Measuring Engagement Across The Buying Journey
STATE OF B2B FULL-FUNNEL MEASUREMENT Key Strategies For A Revenue-Focused Approach To Measuring Engagement Across The Buying Journey SPONSORED BY SPECIAL REPORT Introduction B2B marketers are increasingly
Jaguar Sprints Forward
Case Study Jaguar Sprints Forward Company Jaguar Cars Ltd / NYK Logistics (UK) Manufacturing and Retail Ltd Location: Halewood, Merseyside Fleet: Accessible Fleet Pool of 400 Disclaimer: While the Department
BT & TechMahindra Global Test Factory: Delivering Business Value
CUSTOMER SPOTLIGHT BT & TechMahindra Global Test Factory: Delivering Business Value Sponsored by: TechMahindra Jennifer Thomson February 2014 IN THIS CUSTOMER SPOTLIGHT A growing number of European organizations
COURSE DESCRIPTION NEXT GENERATION AND CONVERGED BILLING. Format: Classroom (Live on Web Available) Duration: 2 Days
COURSE DESCRIPTION NEXT GENERATION AND CONVERGED BILLING Format: Classroom (Live on Web Available) Duration: 2 Days COURSE SUMMARY HIGHLIGHTS Highly focused and in-depth training from the experts - including
Justifying Simulation. Why use simulation? Accurate Depiction of Reality. Insightful system evaluations
Why use simulation? Accurate Depiction of Reality Anyone can perform a simple analysis manually. However, as the complexity of the analysis increases, so does the need to employ computer-based tools. While
PERSPECTIVE. Effective Capacity Management with Modeling and Simulation - assisted Performance Testing. Abstract
PERSPECTIVE Effective Capacity Management with Modeling and Simulation - assisted Testing Abstract In this competitive marketplace, businesses seeking to maximize profitable outcomes need to ensure their
Controlling the Costs of Absenteeism
Controlling the Costs of Absenteeism The CFO Perspective by Angelo Carofano, CPA, CMA, MBA Table of Contents The CFO: The missing link in getting absence management results?... 2 First, some background
Customer Experience and Analytics Maturity Model.
Customer Experience and Analytics Maturity Model 1 Topics Customer Engagement Maturity Model BI & Analytics Maturity Model 2 Customer Engagement Maturity Model 3 Your Customer s Journey / Lifecycle Listen
Agency implements Workfront solution in fewer than four months as standard for managing work for one client spanning 30 offices across 20 countries.
CASE STUDY Global Customer Experience Marketing Agency Saves an Estimated 100 Hours Every Week with Workfront, Translating into Annual Cost Savings of More Than $200,000 Agency implements Workfront solution
NICE Customer Engagement Analytics - Architecture Whitepaper
NICE Customer Engagement Analytics - Architecture Whitepaper Table of Contents Introduction...3 Data Principles...4 Customer Identities and Event Timelines...................... 4 Data Discovery...5 Data
ANA Marketing Accountability Member Perspective. Barbara Bacci Mirque EVP Association of National Advertisers (August 14, 2008; MASB Summer Summit)
ANA Marketing Accountability Member Perspective Barbara Bacci Mirque EVP Association of National Advertisers (August 14, 2008; MASB Summer Summit) There have been many studies concerned with marketing
Visual BI Value Driver Tree for SAP Lumira Designer - User Guide -
Visual BI Value Driver Tree for SAP Lumira Designer - User Guide - 1 Copyright 3 1.1 Trademark Information 3 1.2 Patent Information 3 1.3 SAP Trademarks 3 2 Definitions 4 3 Introduction 5 3.1 Document
Customer Engagement Optimization. A guide to solutions from Verint
Customer Engagement Optimization A guide to solutions from Verint Seriously smart organizations are poised for competitive advantage. Are you? As consumer expectations continue to grow, customer centricity
3 STEPS TO MAKE YOUR SHARED SERVICE ORGANIZATION A DIGITAL POWERHOUSE
GUIDE 3 STEPS TO MAKE YOUR SHARED SERVICE ORGANIZATION A DIGITAL POWERHOUSE www.celonis.com IN THIS GUIDE Shared-service organizations (SSOs) are about to get a digital upgrade. For decades, SSOs have
Demo Script. Procure-to-Pay - Stock Classification: Internal and for Partners. SAP Business ByDesign Reference Systems.
Demo Script Procure-to-Pay - Stock Classification: Internal and for Partners SAP Business ByDesign Reference Systems Table of Content 1 Demo Script Overview... 3 1.1 Demo Overview... 3 1.2 Intended Audience...
THE IMPACT OF INTRODUCING LEAN MANUFACUTURING AND MANAGEMENT PRINCIPLES INTO A COMPANY QCD SYSTEMS LTD.
MEMO: FROM: THE IMPACT OF INTRODUCING LEAN MANUFACUTURING AND MANAGEMENT PRINCIPLES INTO A COMPANY QCD SYSTEMS LTD. ---------------------------------------------------------------------------------------------------------------------------
Super SEPA in Five Steps
Super SEPA in Five Steps In this high volume, low margin business, stability and reliability is king. SEPA itself is not that complicated. Banks have now moved to SEPA payments processing and those that
Module 3: How to measure and maximize your Investment in the Addressable Platforms. Peter Vandre
Module 3: How to measure and maximize your Investment in the Addressable Platforms Peter Vandre 1 Agenda Platform tracking innovation and impact on measurement Our integrated measurement framework How
Assessing Your BI Maturity. Wayne Eckerson Director, TDWI Research
Assessing Your BI Maturity Wayne Eckerson Director, TDWI Research TDWI Maturity Model The 5-step model is generalized Rates of evolution vary! Stages are additive Not mutually exclusive Skipping stages
Outgrowing Sage 50? 7 Signs It s Time to Step Up to Cloud Accounting
Outgrowing Sage 50? 7 Signs It s Time to Step Up to Cloud Accounting It s rare you run into a company that isn t strategizing for growth. The notion of if you re not growing as a company, then you re dying
The Economics of Sales/Marketing/Product Alignment. Jesse Mendelson Service Director SiriusDecisions
The Economics of Sales/Marketing/Product Jesse Mendelson Service Director SiriusDecisions Our Business Advisory Advisory Designed for executives and teams to help define strategy and support the execution
Gender Pay Gap Report 2018
Achieving a diverse and inclusive workforce at At HCUK, we re firmly committed to ensuring that all of our people have the opportunity to fulfil their potential and welcomed the introduction of mandatory
U-WFM from IPI. Contact Centre Workforce Management in the Cloud. Consulting DATA SHEET DELIVERING BEYOND TODAY.
DATA SHEET Consulting U-WFM from IPI Contact Centre Workforce Management in the Cloud T +44 (0) 1189 184 600 E ipi.info@ipintegration.com W ipintegration.com WHY USE WORKFORCE MANAGEMENT FROM U-WFM? The
Red Bull Racing - Maximum. Think Brussels / DOC ID / October 04, 2018 / 2018 IBM Corporation. FilipVan den Neucker. Brussels
Red Bull Racing - Maximum Performance and Optimal Results through Software Defined Compute and Storage FilipVan den Neucker IBM Systems Storage Senior Technical Consultant Think Brussels / DOC ID / October
University of California Larry L. Sautter Award Submission for Innovation in Information Technology
University of California Larry L. Sautter Award Submission for Innovation in Information Technology Project Name Enterprise Reporting System (ERS) Project Institution University of California, Riverside
Business Justification for a Modern EHS Management System
Business Justification for a Modern EHS Management System When is it time to consider a modern EHS Management system? As regulatory bodies continue to increase industry standards, traditional EHS Management
Keynote Presentation Customer Experience
Changing Gear Rise to the Customer Challenge Keynote Presentation Customer Experience Stacey Hill, The AA Panel Discussion Professional Forums Ltd 2015 Welcome Stand up and have a chat with colleagues
Bootstrap, continued OPENING THE TOOL AND SELECTING A FORECAST You can open the Bootstrap tool through the Run -> Tools menu.
One-Minute Spotlight THE BOOTSTRAP TOOL Bootstrapping is a simple technique that estimates the accuracy of forecast statistics. The term bootstrap comes from the saying, "to pull oneself up by one's own
Contact Center Metrics: What Metrics Matter
Welcome to Presented by: Jean Bave-Kerwin JBK Consulting Contact Center Metrics: What Metrics Matter and Why July 15, 2011 2:00 4:00 PM Eastern 1 Seminar Logistics Web Go to http://icmi.webex.com Click
Global Model Workstation
Global Model Workstation The Oxford Economics Global Model Workstation provides a rigorous and consistent structure for forecasting and testing scenarios. Because our economic and industry models are fully
LIES, DAMNED LIES and KPIs A White Paper on Key Performance Indicators By Mark Sykes Principal Consultant Fox IT
LIES, DAMNED LIES and KPIs A White Paper on Key Performance Indicators By Mark Sykes Principal Consultant Fox IT Fox IT SM Resourcing Ltd 2013 Page 1 of 8 Lies, Damned Lies and KPIs Benjamin Disraeli is
Enter a world of optimized resource planning
Enter a world of optimized resource planning Where airport services maximize safety, quality and passenger comfort AIRPORT RESOURCE PLANNING The aviation industry is very dynamic and competitive. Customer
RPA - Robotic Process Automation
RPA - Robotic Process Automation Fujitsu World Tour 2017 #FujitsuWorldTour If you can teach it, you can automate it RPA - Robotic Process Automation Fujitsu RPA value proposition and presentation Jan Bache
Inside Dynamics. True integration built on dynamism. New York London
Inside Dynamics True integration built on dynamism www.vutu.re explore@vutu.re London +44 20 79286250 New York +1 646 569 9079 Sydney +61 (0) 2 82160767 Table of Contents SEAMLESS INTEGRATION 4 INTELLIGENT
Challenges in Building Productivity Baseline by Lakshmi Menon & Swaminathan Subraman
in Building Productivity Baseline by Lakshmi Menon & Swaminathan Subraman Reviewed by Pradip Naik Accenture services Pvt ltd Divyasree Techno park SEZ Sy No 36/2 Kundanahalli Village K R Puram Hobli Whitefield
Premier Business Partner
A recognized leader in the industry specializing in performance management and business analytics solutions that enable customers to make better business decisions The 2010 IBM Cognos North American Business
Audit Explorer The best people empowered by market-leading technologies
Audit Explorer The best people empowered by market-leading technologies At PwC, we believe it is the powerful combination of the best people, empowered by market-leading technologies, that enables us