When the hard-to-reach become your preferred customers. Finc / the offering which addresses financial inclusion challenges

Transcription

1 When the hard-to-reach become your preferred customers Finc / the offering which addresses financial inclusion challenges

2 Powering the Financial Inclusion revolution Today, 75% of the world s population are excluded from the traditional banking system. Understanding the financial ecosystem requires access, education and trust. New customers often need a helping hand to feel comfortable with this new world and completely rely on the technology behind it. CHALLENGES TO SOLVE Deepen Financial Inclusion using a comprehensive services portfolio Develop the whole financial ecosystem through a simple user experience Scale your business while benefitting from a disruptive and supportive model Drive adoption step by step towards self-empowerment The Financial Ecosystem for the unbanked Administrator Employer Adoption Selfempowerment Enrollment Financial Institutions Merchant Education Agent Government Instant enrollment Education Adoption & Active Use Self-empowerment of new customers in the program around the financial ecosystem of financial services of the unbanked populations

3 Through an a la carte offering with Finc Ingenico Group offers a complete set of financial services, communication channels and authentication methods. Its a la carte platform allows clients to select user experience that is most fit for the market. Deepen Financial Inclusion From Mobile Money to Agency Banking and Over-the-Counter (OTC) services Finc covers the full scope of Financial Inclusion through a simple user experience. Mobile Money Finc supports all Mobile Money services: Money Transfer, Bill Payment, Airtime Top-up, Cash-in, Cash-out, Bulk Disbursement, Merchant Payment, etc. Agency Banking Traditional agency banking services are available through an Ingenico smart terminal. Agents enroll unbanked people in the system and offer them the full-service portfolio, including account management, credits, savings and insurances. OTC services Agents initiate securely financial services on the smart terminal upon their customers request (such as paying bills, buying airtime and sending money), to serve the unbanked until they are familiar with electronic transactions. Overcome market constraints To ensure the program can be adapted to each market, consumers and agents may use various communication channels. Lack of Financial Education Because the un(der)banked need easy-to-use banking services, agents are equipped with smart terminals to help their customers manage their account or initiate transactions until they are fully comfortable with the financial ecosystem. Mobile Network Dependency Several mobile operators often serve the market. To reduce network dependency, Ingenico Group uses the NSDT TM technology, a telco-agnostic channel that securely leverages the voice channel as an authentication mechanism. Phone Handset Limitations Feature phones and smart phones coexist in the same market. To make the service phone-agnostic, various channels are available (NSDT TM, ios and Android apps, SMS, USSD, Web Portal and IVR) turning any phone into a secure transaction tool. Prevent Fraud & enhance security Our Platform complies with the payment industry requirements of something you have and something you know. The user experience is designed by creating a dual-factor authentication among the following. Requirement 1: Someting you have Something you have must be a form-factor that the consumer feels comfortable using such as a mobile phone, a fingerprint, a bank card, a loyalty card or a login. Requirement 2: Something you know Something you know can be a PIN or a password the consumer remembers. As part of the account management, the customer can set it up after enrollment and reset it if needed. Simple & Secure User Experience Our interface, flow and transmission design meet the highest security standards and keep the user experience simple. As a result, all services require only few steps to be completed. A simple & instant merchant payment experience Finc resolves the most challenging use case 1 To proceed with checkout, the merchant enters both the amount and the consumer s phone number on the POS terminal. feature phone Authentication technology POS NSDT 2 The consumer enters a mobile PIN on the merchant s terminal to confirm. 3 The server calls the consumer s phone. The user picks up and brings the mobile device closer to the merchant s terminal. consumer Technology powered by merchants 4 The POS terminal prints a receipt as proof of payment and the consumer receives a confirmation text message.

4 Thanks to a disruptive and supportive business model From hardware to software, our goal is to provide customers with a technology that supports a quick Go-to-Market, a viable economic model and an easy activity management. Quick Go-to-Market A Modular Approach Our Platform can be integrated to an existing back-office and used as a front-end or leveraged as an end-to-end solution. Existing standard APIs are available to speed up the deployment of the solution. A Scalable Program Our Platform supports every aspect of the financial ecosystem and is built on APIs, allowing quick integration with third-party systems and quick scaling and market-adjustment. A Supportive Team From feasibility assessment and scope definition to on-field deployment and Go-Live, a dedicated team provides full support to our customers. A Viable Economic Model We support the economic viability of the program by helping our clients quickly reach the break-even point without suffering heavy initial costs. Our supportive model includes two offers: Pay-as-you-grow Investment is proportional to growth scope: the yearly license is priced according to services and transaction volumes. Shared system This model allows other service providers to leverage the deployed terminals already in place. The quick scalability of the solution facilitates the expansion of the program portfolio to additional revenue-generating services. Easy Activity Management Finc is designed to help administrators manage and monitor the program. Our enhanced administrative tool supports high-level program customization and a highly-efficient management system. Program Customization The KYC-compliant customer segmentation module (class of service) allows easy management of customers, agents and merchants. Administrators can design the user experience per service and user type. Fees and commissions are defined in the same way. Management System The administration tool eases up the reporting of the activity on the Platform (with dashboards, diagrams and data tracking). For fraud monitoring, administrators have access to Velocity checking, Anti-money laundering set-up and Alerts management. Finc platform services 1524 money transfer bill payment merchant payment voucher microfinance online payment top-up mobile wallet card

5 ING_BROCH_TagPay_qxp 02/07/ :58 Page5 Leverage the next generation of smart terminals and change the daily life of merchants and agents alike Ingenico smart terminals provides easy, secure and convenient services wherever and whenever customers need. Merchants and agents can easily download specific software applications and become efficient financial advocates. Multi-application support Agency Banking, Mobile Money, OTC services, STK-enabled and Payment (EMV chip & PIN, MagStripe, Contactless, smart and feature phones through NSDT *) Highly Secure PCI PTS3.x certified with SRED and open protocol modules Always connected GPRS, 3G, Bluetooth, WiFi and dual-sim iwl 250 iwl Touch 280 Pocket-sized The world s smallest & lightest range of secure workstations Lasting battery Up to several days in travel situations Optimized printer Printing proofs and receipts quickly with a low energy consumption Robust hardware Rigorously tested in the most adverse conditions: extremely high and low temperatures, salty and dusty air, water immersion and dry environments iwb Bio 250 icmp Geolocation Locating visiting agents for a more accurate performance monitoring in the field * NSDT : Near Sound Data Transfer technology The Near Sound Data Transfer (NSDT ) technology turns any phone into a secure authentification tool. The user exprience is fast, simple and secure. The consumer places his phone close to the smart terminal. A sound-based signature is exchanged between the two devices and the transaction is completed. NSDT leverages patented technology to prevent fraud by validating the consumer s presence for any sensitive operation (enrollment, cash withdrawal, merchant payment, loan repayment and so on).

6 About Ingenico Group Ingenico Group (Euronext: FR ING) is the global leader in seamless payment, providing smart, trusted and secure solutions to empower commerce across all channels, in-store, online and mobile. With the world s largest payment acceptance network, we deliver secure payment solutions with a local, national and international scope. We are the trusted world-class partner for financial institutions and retailers, from small merchants to several of the world s best known global brands. Our solutions enable merchants to simplify payment and deliver their brand promise. Ingenico Group is a trademark of Compagnie Industrielle et Financière d Ingénierie Ingenico. All other trademarks, trade names, or company names referenced herein are used for identification purpose only and are the property of their respective owners.