Integration Summit. Ulf Domanders, Michael Asplund. November th 2017

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5 Integration Summit Ulf Domanders, Michael Asplund November th 2017

6 Coor in brief - smart service solutions. In a changing world, we offer unique, flexible solutions that create value and business benefits for our customers. The Nordic service management leader The market s broadest offering with over 100 services Secure customer base with well-known customers across many sectors About 6,500 employees (FTE) with specialist skills in strategic service segments Sales of some SEK 7,600 m (EUR 800 m) Founded by Skanska in In June, 2015, listed at Nasdaq Stockholm 6

7 Coor Group IT Integration is foundational to Coor s IT strategy vision A consolidated IT organization Life-cycle management of key solutions IT infrastructure transition and transformation Strategic IT partnerships Leaning forwards IT strategy with integration as key enabler Our vision is to be a proactive business partner, delivering innovative, competitive and efficient IT and digital services

8 Strategic partnership Coor s ambition is to establish strategic partnership with a limited number of strategic IT suppliers. This enables access to innovative and competitive solutions, empowers agility and responsiveness in the IT service delivery. Cultural match Focus on building long-term relationships Strong collaboration and governance Access to competitive solutions Highly prioritized customer

9 Where do we start to innovate? Start Innovating Build Trust Lay the Foundation

10 NOW THE FUN STARTS! Short corridor meetings with stakeholders and system owners. Workshops where interesting questions was raised, e.g. Why aren t those devices talking to each other? What does position mean to us? To what extent can we benefit from the landscape of cognitive services in the cloud? Which ones can serve Coor personel and customers? 10

11 Two typical integration patterns Fault Reporting Customer Ticket System Work Order Management Procure to Pay Service Users Invoice to Cash Stream Analytics Data Warehouse Follow-up & Report Internet of Things Properties Machine Learning Event Hub 11

12 IoT solutions add value to our customers outside of the direct spend for FM-services Total office cost People ~90-95% 8-11% productivity improvements from better air quality Services Space > 50% of rented space empty at any point in time

13 The technical solution Customer facility Yanzi cloud IoT platform Sensor WiFi Gateway Data Model Device Mgmt Integration Broker Database Analytics Presentation Service User Energy Ventilation Mgmt Work Order Management Customer Support Operations Center Field technician 13

14 SmartUtilization and SmartClimate dashboards

15 Get me excited! 15

16 Use Case 1 Service user places a service request Service Consumer Work order WO Close WO Status Service Points Broken Work Order Management Contracts by location WO by location API Portal Speech to text Service Technician Speech to text Speech to intent Intelligent Speech to intent

17 Use Case 2 Service technician get notified of a Coor serviced facility with has open work orders Service Consumer Work order WO Close WO Status Service Points Broken Work Order Management Contracts by location WO by location API Portal Speech to text Service Technician Speech to text Speech to intent Intelligent Speech to intent

18 Wrap up and lessons learned The API economy is not rocket science, but you will face challenges when your users suddenly are external parties or devices You ll just need a little bit more fantasy Integration and IoT are digital twins. To maximize the value from them both, ensure they cooperate You most probably have much to gain from your EAI IoTs biggest challenges is to find cheap, easy to install sensors that can communicate in a secure way A new role AI trainer will be essential for the new cognitive services 18