Optimizing Efficiency To Reduce Data Entry Redundancy and Errors, Ban Spreadsheets, and Abolish Sneakerware!

Transcription

1 Single-Sourcing Data Entry With End-to-End Integration Optimizing Efficiency To Reduce Data Entry Redundancy and Errors, Ban Spreadsheets, and Abolish Sneakerware! June 24, 2005 Todd Brinkmeier, McCue Systems Inc. Rob Hingst, Lease Dimensions Bill Weeks, National City Commercial Capital Drew Tyrie, Deloitte Consulting

2 Single Source Data Entry With End To End Integration Todd Brinkmeier Vice President McCue Systems

3 It Seemed Like A Good Idea The Basics: Lease Accounting System Lease Origination System Third Party Data Feeds The Unanticipated: Sales/Contact Management Pricing Systems Credit Systems Reporting Systems Data Warehouses IVR Systems Asset Management Spreadsheets

4 It Seemed Like A Good Idea cont. The Benefits: Meets evolving needs Often appears economical Often appears tailored Facilitates reaction rather than anticipation The Consequences: Duplication of data entry Error prone & inconsistent Data truth difficult to establish and maintain Lack of visibility Significant risk business, execution, security, etc. Far more expensive than is obvious and costs are invisible!

5 Integration Keys To Success Planning Business and Business Needs Drive, IT facilitates and anticipates Develop data map, data flow and establish single source of truth Eliminate dependencies, require open interface standards Flexible Core System Data Access, Support Tools, Pricing, Existing Interfaces Vendor experience with third party applications and services

6 Measures Of Success Technical elegance is less important than achievement of quantifiable business objectives Balance is essential Too much automation will overly constrain operations Too little automation will destroy profitability and create data chaos

7 End-to-End Integration Where IT and business are in perfect alignment Rob Hingst EVP / CIO LeaseDimensions, Inc.

8 Great Expectations Perfect integration Ability to rapidly adapt to change No extra cost Fully reconcilable Just a single click Telepathic entry

9 Hard Times Business units often select technology Security issues are an increasing challenge Technology change is frequent and inevitable Certain expertise is scarce and costly Initial resistance to change is natural Demand on IT to focus on core business technology Integration is a complex task Decentralized deployment of multiple platforms

10 Restoring the Bleak House Assure IT involvement in business strategy process Adopt flexible systems Commit to enterprise-wide integration Foster an innovative and adaptive culture Implement open-architecture systems Out-source routine or complex IT tasks Collaborate with business units Select best-in-class solutions

11 Holiday Romance Business Seeking IT Involvement Flexible Systems Integrated Solutions Ability to Grow Innovative Approach Desired IT Trait Collaborative, Attentive Dynamic, Adaptable Skilled, Stocked Tool Shed, Open Book Manages Expenses, Manages Effort Knowledgeable, Creative, Experienced

12 The Chimes Sales / Use Tax Returns/Admin Asset-Backed Securitization Off-Lease Asset Management Sarbanes-Oxley InternalControls Data Mining / Warehouse Online Credit Application Credit Interface To Experian Loan/Lease Agreement Generation Interface to Lease Processing Loan/Lease Administration Management Reporting Lockbox Payment Processing Credit Scoring Customized Invoicing Customer Information System Insurance Mgmt And Interfaces Web-based Self-Service Risk-Based Pricing Calculation Inter-Company Payments Customer Service IVR Interface to Collections Conversion for New Portfolios Work Flow Scheduling Accounts Receivable Integration End-of-Term Processing Risk-Based Exposure Reporting Investor Reporting Multi-lingual Documentation Work Schedules Corporate GL Interface ACH Processing Loan/Lease Payoff Quotes

13 A Tale of Two Cities (Case Study) Client Needs Results Products and services include medical devices, pharmaceuticals and biotechnology Customers include hospitals, clinics, universities, and medical centers Equipment includes medical and clinical equipment, as well as equipment used in health care administration More flexible system to support global expansion Better integration of product and customer systems Integration of invoicing for lease / loan products with other products and services Better management information reporting Better internal controls for Sarbanes-Oxley 404 Better daily systems management, operations, and help desk support Migrated loans and lease to single platform Developed a highly integrated environment Increased portfolio size and customers; managed growth Increased span of global financial portfolio to 25 countries Fortune 100 Best Companies to Work For

14 By outsourcing our lease application operation and support we are able to focus our internal IT staff on integrating the application into our larger systems environment

15 Oliver Twist: A Brief Summary Remove barriers between business and IT Select best-in-class technologies Use resources with best-in-class proficiencies Provide excellent value to business units Increases your organization s IT/business agility Position the company to achieve perfect alignment

16 Bill Weeks VP, Information Technology Bill W: Connecting Islands Connecting Islands of Automation in a (former) Sea of Chaos

17 High Level Overview IBM

18 Interface Goals External Enable Business Partners with up to date, accurate data Reduce Nuisance calls Reduce / eliminate redundant data entry between systems. Enable Customers with Account Information / Invoice reprint, customer service inquiry

19 Interface Goals Internal Reduce / Eliminate redundant data entry between systems Automate Credit lookup /scoring Automate the Booking Process (Batch Book) Automate Payment application (lockbox) Automate Invoicing Enable the business with cross platform data Provide accurate data to the parent company

20 Challenges Internal: Booking API: Required significant work and testing to synchronize setups between systems and cover every scenario 98% automated still entering < 5 fields manually until permanent solution is available. Worth the effort to reduce / eliminate manual effort Data Mart / ODS: Good experience! Chose to keep data normalized instead of traditional data warehousing model. (Simplicity) Enables Front and Back end Data Comparison.

21 Challenges External Most Business Partners not ready for B2B communication Technology capability of some internal IT departments is limited Sales Force reluctance to use automated systems and force lease Quotes Once Human hurdles are overcome, sales volume and reduction of manual work is well worth the effort

22 Where the Rubber Meets the Road Drew Tyrie Principal Deloitte Consulting

23 Seamless Integration Lease/Loan Portfolio Management Platform Business Activity Monitor Sales/ Contact Mgmt Credit Decisioning Systems Pricing Lease Originations Lease Accounting Asset Mgmt Transaction / Interoperability Layer Transaction Supplier s & Third Party HR G/L Call Center/ IVR Data Document Management Stack Rules & Workflow Wireless Data Warehouse / Repository Enterprise

24 Seamless Integration Lease/Loan Portfolio Management Platform Business Activity Monitor Sales/ Contact Mgmt Credit Decisioning Systems Pricing Lease Originations Lease Accounting Asset Mgmt Transaction / Interoperability Layer Transaction Supplier s & Third Party HR G/L Call Center/ IVR Data Document Management Stack Rules & Workflow Wireless Data Warehouse / Repository Single Data Source: One version of the truth Enterprise

25 Seamless Integration Lease/Loan Portfolio Management Platform Business Activity Monitor Sales/ Contact Mgmt Credit Decisioning Systems Pricing Lease Originations Lease Accounting Asset Mgmt Transaction / Interoperability Layer Transaction Supplier s & Third Party HR G/L Call Center/ IVR Data Document Management Stack Rules & Workflow Wireless Data Warehouse / Repository Leverage Open Architecture Standards: Improved Connectivity/ Interoperability Enterprise

26 Seamless Integration Enabling technologies to leverage high specialty cost skills: Lease/Loan Portfolio Management Platform Factory Production Monitoring / Bottleneck Reporting Business Activity Monitor Sales/ Contact Mgmt Credit Decisioning Systems Pricing Lease Originations Lease Accounting Asset Mgmt Transaction / Interoperability Layer Transaction Supplier s & Third Party HR G/L Call Center/ IVR Data Document Management Stack Rules & Workflow Wireless Data Warehouse / Repository Automated Decisioning and Routing Enterprise Automated Workflow with Intelligent / Priority Queuing

27 Seamless Integration Lease/Loan Portfolio Management Platform Structured Approach and Discipline: People, Process and Technology in support of Business Goals & Strategies Business Activity Monitor Sales/ Contact Mgmt Credit Decisioning Systems Pricing Lease Originations Lease Accounting Asset Mgmt Transaction / Interoperability Layer Transaction Supplier s & Third Party HR G/L Call Center/ IVR Data Document Management Stack Rules & Workflow Wireless Data Warehouse / Repository Enterprise

28 Seamless Integration Lease/Loan Portfolio Management Platform Business Activity Monitor Sales/ Contact Mgmt Credit Decisioning Systems Pricing Lease Originations Lease Accounting Asset Mgmt Transaction / Interoperability Layer Transaction Supplier s & Third Party HR G/L Call Center/ IVR Data Document Management Stack Rules & Workflow Enterprise Wireless Data Warehouse / Repository Extension Communication among / across all parties: Internal and External (Customers, Vendors and Suppliers)

29 Seamless Integration Lease/Loan Portfolio Management Platform Unrelenting Focus on Value! : If it doesn t add, or position you to add, business and customer value, don t do it! Business Activity Monitor Sales/ Contact Mgmt Credit Decisioning Systems Pricing Lease Originations Lease Accounting Asset Mgmt Transaction / Interoperability Layer Transaction Supplier s & Third Party HR G/L Call Center/ IVR Data Document Management Stack Rules & Workflow Wireless Data Warehouse / Repository Enterprise

30 Stakeholder Benefits Customer Increased Ease of Doing Business Lower Costs / Pricing More Readily Available and Accessible Information Improved Customer Service Increased Satisfaction CEO / COO Improved Operational Management Improved Factory Monitoring Capabilities Reduced Errors / Customer Complaints Improved Partner Collaboration Improved Product-to-Market Speed & Agility CIO Easier Plug and Play Capabilities Reduced Total Cost of Ownership Improved Flexibility and Responsiveness Increased Employee Satisfaction Focus on Desired Core Competencies Improved Partnership with Businesses CFO Reduced Costs / Improved Margins Improved Customer Exposure / Profitability View Improved Portfolio Performance Measurement & Reporting Improved Compliance Assurance

31 Q & A Single-Sourcing Data Entry With End-to-End Integration Optimizing Efficiency To Reduce Data Entry Redundancy and Errors, Ban Spreadsheets, and Abolish Sneakerware! June 24, 2005 Todd Brinkmeier, McCue Systems Inc. Rob Hingst, Lease Dimensions Bill Weeks, National City Commercial Capital Drew Tyrie, Deloitte Consulting