THE DIGITAL WORKSPACE AND HEALTHCARE S MOBILE FOCUS

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1 THE DIGITAL WORKSPACE AND HEALTHCARE S MOBILE FOCUS Healthcare survey respondents report mobility initiatives, powered by the digital workspace offer business, operational, and financial benefits

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3 Table of Contents Digital Transformation is Driving Change Across Every Industry Spotlight on Healthcare: The Power of the Digital Workspace... 3 How Do Healthcare Organizations Measure Up? Security Remains a Challenge Digital Workspace Technology Helps Mitigate Security Risks What s Next for Healthcare Technology?.... 8

4 Digital Transformation Is Driving Change Across Every Industry Companies are seizing opportunities offered by business mobility powered by the digital workspace to streamline processes, enhance customer experiences, and increase revenues. In healthcare, executives are looking to the digital workspace to unleash the potential of mobile devices and provide secure, flexible, and identity-based access to patient data and treatment plans across different medical teams and locations. Interested in discovering more about how organizations across industries, particularly healthcare, are faring as they undergo digital transformation, in July 2016, VMware conducted a second annual survey of global business decision makers and IT practitioners to gauge mobile progress and challenges. More than 1,500 respondents, including 280 from healthcare organizations, provided information about their digital workspace journeys. The following snapshot is an overview of the more comprehensive findings outlined in the VMware State of the Digital Workspace Report: Signs the Digital Workspace Journey Is Underway Digital transformation is an executive priority across businesses. Now, nearly two thirds of organizations surveyed say mobility can transform businesses. Digital workspace technologies with vital security and identity management components enable IT to meet executive business objectives more often % 56 % Across Industries, Organizations Cite Business, Operational, and Financial Improvements; Triple-Digit ROI NOT EXECUTING ACTIVELY EXECUTING SUCCESSFULLY EXECUTED 81 % 91 % 150 % 52 % 41 % 38 % 30 % ROI Ability to more rapidly bring new revenue streams online Reduced operational staff time Total management costs 2 THE DIGITAL WORKSPACE AND HEALTHCARE S MOBILE FOCUS

5 Spotlight on Healthcare: The Power of the Digital Workspace Healthcare organizations recognize the potential of mobile devices to provide flexibility for both caregivers and patients. Secure single sign-on (SSO) across workstations, tablets, and smartphones means that clinicians can review charts, x-rays, and care plans from anywhere on any device, spending more time face-to-face with patients rather than chasing down information. Patient-focused apps allow those receiving care to monitor their own progress, whether that s reminding them to take medication during a hospital stay or tracking diabetes indicators in their own homes, giving patients more input and control. Easy-to-use digital workspace platforms allow healthcare organizations to meet key technology goals, including sharing critical information seamlessly and securely. Healthcare Leaders Deploy the Digital Workspace to Power Transformation Delivering a digital workspace allows us to offer tremendous flexibility in supporting end-user preferences as they've come to expect with the consumerization of IT. VMware helps us deliver a great digital experience for our physicians and staff, making sure they have access to all the right tools they need any time, any place. TANYYA TOWNSEND SVP AND CIO, LCMC HEALTH Hospitals all over the country are coming to the realization that the continuum of care has moved beyond the four walls of the facility. It is now critical that care for patients extend into their communities and into their homes... Mobile technology is how we will realize that vision. PATRICK HALE SENIOR VICE PRESIDENT AND CHIEF INFORMATION OFFICER, VITAS HEALTHCARE We called every Epic customer that was currently running Horizon, and nobody came back with concerns. When you hear that the most advanced and robust Epic sites in the U.S. are doing this routinely and casually because it s rock solid, you know you re on good footing. BRENDAN KWOLEK IT DIRECTOR, WOMEN S COLLEGE HOSPITAL THE DIGITAL WORKSPACE AND HEALTHCARE S MOBILE FOCUS 3

6 How Do Healthcare Organizations Measure Up? There are no significant differences among the digital initiatives that healthcare organizations are implementing when compared to other industries. All organizations focus on upgrading infrastructure to support mobile, leveraging the cloud for file sharing, and shifting to new desktop architectures, for example, but healthcare executives do report more business benefits from mobile initiatives and healthcare is driving two of the top four mobility goals. Healthcare is driving two of the top four mobility goals. TOTAL HEALTHCARE 39 % 39 % 38 % 43 % 38 % 44 % 37 % 43 % Enable and support online file sharing and collaboration Streamline management and support of users Support different types of users to increase efficiency Enable a workspace to follow the user 4 THE DIGITAL WORKSPACE AND HEALTHCARE S MOBILE FOCUS

7 For 7 out of the 10 benefits measured, healthcare organizations report benefits at a higher rate than in other industries, including the ease of provisioning end users, the ease of rolling out new mobile apps, and better user access to mission-critical applications. Healthcare Reports Tremendous Gains from Mobility and the Digital Workspace Healthcare is #1 in reaping digital workspace rewards compared to other industries. The percentages of respondents seeing business gains is highest in the healthcare industry for 7 out of 10 benefits. Healthcare Technology Financial Services Manufacturing/Mining Retail Public Sector Business Benefit Improvement Non-Financial Services HEALTHCARE TECHNOLOGY FINANICIAL SERVICES MANUFACTURING/ MINING RETAIL PUBLIC SECTOR NON-FINANCIAL SERVICES OTHER User satisfaction with IT 61% 53% 54% 49% 29% 48% 41% 52% Ease of provisioning an end user 53% 42% 45% 41% 46% 50% 45% 42% Reliability/uptime of end-user desktops and apps 52% 46% 47% 44% 50% 35% 38% 41% Security of devices, desktops, and apps 52% 47% 44% 39% 50% 50% 37% 42% User access to mission-critical apps 52% 43% 45% 44% 35% 36% 33% 39% Ease of rolling out mobile workforce apps 50% 42% 47% 39% 49% 51% 37% 37% Choice of deployment and delivery models for desktops and/or apps 49% 39% 46% 30% 40% 25% 41% 38% N= THE DIGITAL WORKSPACE AND HEALTHCARE S MOBILE FOCUS 5

8 Security Remains a Challenge A regulated industry, healthcare also faces tougher challenges implementing mobile than many other industries. The survey revealed that healthcare organizations are more concerned with complexity, data loss, control over mobile users, and lost productivity than others. Not surprisingly, given the sensitive, sometimes life-anddeath nature of healthcare information and increasingly stringent regulations surrounding the use of technology and data, security is a prominent, executive-level concern. 37 % Complexity is more concerning to healthcare than to other industries. Almost 50 percent of healthcare executives cite security as a reason for limiting investment in digital workspace technology. Security concerns also limit the deployment of bring your own device (BYOD) or choose your own device (CYOD) programs in healthcare organizations, with 64 percent citing this as the main factor compared with 58 percent across all industries. Areas of greatest concern and more than other industries: Risks of data loss, lost control over mobile users, and lost productivity Security risks inhibiting bring your own device (BYOD) / choose your own device (CYOD) adoption (64%) Rules around security dictating policies that restrict employees access to mobile tools and applications outside of working hours (45% strongly agree) 49 % Security risk is the top barrier to digital workspace software investments across industries. 6 THE DIGITAL WORKSPACE AND HEALTHCARE S MOBILE FOCUS

9 Digital Workspace Technology Helps Mitigate Security Risks Healthcare organizations continue to press on with business mobility and digital workspace initiatives, despite very real challenges. In particular, the need for increased security and compliance is driving healthcare organizations toward more sophisticated technology solutions. Healthcare executives see security and compliance tools as vital components for any effective digital workspace platform, and the healthcare sector includes the most companies (34 percent) actively evaluating or piloting identity management software. More Healthcare Organizations Are Piloting or Actively Evaluating Identity Management Software 34 % 30 % 29 % 29 % Healthcare Technology Financial Services Manufacturing/ Mining 27 % 27 % 25 % 22 % Retail Public Sector Non-Financial Services Other They state that security/compliance tools, virtual desktop infrastructure (VDI), and desktop application virtualization software are seen as necessary elements to create a business mobility platform. Identity management software is the most effective tool to control and protect access to apps, systems, and data. It ensures through mechanisms including SSO, policy-based access controls, and authentication that clinicians and patients only have access to the data or programs necessary for them. Healthcare organizations look to identity management software to provide full visibility into all the activity on their systems, and ensure the accuracy of compliance reporting. THE DIGITAL WORKSPACE AND HEALTHCARE S MOBILE FOCUS 7

10 What s Next for Healthcare Technology? Healthcare investment in digital workspace solutions is increasing, and leaders will continue to deploy the digital workspace to overcome challenges and power transformation. Everchanging regulations and the demand for information access via mobile devices from both caregivers and patients will drive investment in new technology solutions. VMware expects the focus to be on solutions like the digital workspace, which unifies user, desktop, and mobile device management across clinical environments in a secure and streamlined way. For more information about how healthcare organizations are advancing their digital clinical workspace journey, visit 8 THE DIGITAL WORKSPACE AND HEALTHCARE S MOBILE FOCUS

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