GOGO DASHBOARD. User guide Release 1.1. Gogo Business Aviation

Transcription

1 GOGO DASHBOARD User guide Release 1.1 Gogo Business Aviation

2 TABLE OF CONTENTS APPLICATION OVERVIEW... 3 About the application... 3 Application section functionality... 3 Expectation of use... 5 ACRONYMS Application homepage... 9 Wi-Fi section Wi-Fi section: connected devices Wi-Fi section: ping network section Wi-Fi section: run traceroute Wi-Fi section: send log feature Source details: Gogo Biz 4G Above Service Altitude (ASA) with good signal Source details: Gogo Biz active coverage map Homepage: Gogo Biz 4G ASA with poor signal Source details: Gogo Biz 4G ASA with poor signal Source details: Gogo Biz ATG software upgrade available Homepage: SwiftBroadband connection source Source details: SwiftBroadband with good signal Source details: SwiftBroadband active coverage map Homepage: Terrestrial Modem connection source on ground Source Details: UCS Terrestrial Modem on ground Source details: SCS Terrestrial Modem on ground Homepage: Terrestrial Modem not on ground Source details: UCS Terrestrial Modem not on ground Source details: SCS Terrestrial Modem not on ground Source details: Terrestrial Modem software upgrade available Homepage with services Services: Vision catalog up to date Services: Vision What s Playing Services: Vision catalog update available Services: Gogo Text & Talk ASA Services: Gogo Text & Talk BSA Services: Gogo Text & Talk: on ground Services: Gogo Biz Voice ASA Services: Gogo Biz Voice ASA with weak signal Services: Iridium summary Services: Iridium coverage map Services: Iridium no signal Application navigation menu Aircraft information section Support section Provide feedback section About section My.gogoair.com link

3 APPLICATION OVERVIEW About the application Gogo DASHboard enables flight departments to stand in the aircraft cabin (on the ground and in the air) and quickly check the system status and network availability for any Gogoequipped aircraft. The free iphone and ipad application provides visibility into the inflight connectivity system performance that gives flight crews peace of mind and grounds crews real-time data. Application section functionality Gogo DASH serves as a system detection and monitoring tool: Homepage displays: Wi-Fi SSID name, internet connection status and total connected devices Gogo products & services real time detection (30 seconds to 2 minutes) with status indicators: Connection source & service status & color explanation The app allows you to verify the operational state of in-flight connectivity and services. In the event of an issue, the app allows for improved troubleshooting to rule out issues quickly and easily. Gogo DASH empowers the flight crew by giving them the ability to provide in-flight details to the maintenance staff. Gogo DASH provides: 1. Real time system status 2. Product & service information 3. Customer & technical support STATUS Active Available Available Unavailable Unknown Unavailable EXPLANATION Current connection source & functioning as expected. Connection source and/or ready for use and functioning as expected. Connection source and/or service ready for use but experiencing degraded functionality or service updates exist. Connection source and/or service unusable and functionality may resume shortly. Searching for status: The system is determining the current connection status. Connection source and/or service detected, unusable and possible issue exists. Attempt suggested troubleshooting steps to resolve issue. If issue persists, contact Gogo customer service for further assistance. 3

4 APPLICATION OVERVIEW Wi-Fi: Connection source status Internet connection status Total number of connected devices (includes Personal Electronic Devices (PEDs)) Network diagnostics: SSID, router, router mac, local IP address, gateway, netmask, ping network, run traceroute and send log Connection source details for Terrestrial Modem (UCS & SCS): Connection status with rational Related HW to the services Current software version Latest software available IP address Serial number (SCS only) Connection source details (Gogo Biz 4G, Gogo Biz (ATG) and SwiftBroadband): Connection status with rational Related HW to the network Current software version Latest software available Serial number Signal strength Service altitude: Below Service Altitude (BSA) or Above Service Altitude (ASA) (N/A for Aviators) User guide Coverage map (ATG & SBB = Active map with aircraft location and Gogo Cloud locations) Service summary details: Vision: Connection status, current catalog loaded to aircraft, latest catalog available to download, date of last update, Gogo Cloud Locations (PDF), and What s Playing (Current titles on the latest catalog, PDF) Gogo Text & Talk: Connection status with rational, number of connect GGT&T clients detected, service altitude: BSA or ASA, and user guide Gogo Biz Voice: Connection status with rational, service altitude: BSA or ASA, detected devices: OnePhone, and user guide Iridium (ST4200): Connection status with rational, related hardware, available connections for calls, detected devices: OnePhone, user guide, and coverage map (PDF) 4

5 APPLICATION OVERVIEW Aircraft information: Tail number ATG transceiver ID Gogo Aircraft ID (ACID) Positioning data (ATG ARINC labels) Support: User guides (PDF) FAQs Coverage maps (PDF) Gogo Cloud locations (PDF) Gogo Vision What s Playing (PDF) Contact Gogo Expectation of use The expectation for use of this mobile application is to provide useful information to make decisions and answer functionality questions relating to Gogo products and services. This information should be used by flight crews and cabin crews to confirm or help passengers understand issues with in-flight connectivity. DASH is available on ios mobile devices only. Flight and ground crews have full application functionality when the aircraft is powering the Gogo systems and connected to a Gogo Wireless Access Point (WAP). To receive real-time system information, you must be connected to the in-cabin SSID connection for that specific aircraft. System and service status will only be visible within the application if the systems have power and are activated. Provide feedback: Allows users to give feedback to Gogo About: Terms of Service End user license agreement Privacy policy App version 5

6 APPLICATION OVERVIEW Gogo DASH is designed for Gogo business aviation customers using at least one of the following products: DASH SUPPORTED PRODUCTS & SERVICES DASH 1.1 MARKET LAUNCH APP WAS TESTED WITH THE FOLLOWING SOFTWARE VERSIONS AVANCE*** Software Rev. 1.1 ATG Software Rev. 2.4.x, 2.5, 2.6, 2.7 SCS*** Software Rev. 1.1 UCS*** Software Rev. 4.4, 4.5.x, 4.6, 4.7 TM N/A (part of AVANCE, SCS, UCS) Gogo CTR*** Firmware Version Iridium (ST 4200) Software Rev. W Aviators (200, 300, 350),HD-710* Software Rev Gogo Vision N/A (part of AVANCE, SCS & UCS) Gogo Text & Talk Software Version/App 2.3, 2.4 Gogo Biz Voice N/A (part of AVANCE & ATG) iphone & ipad ios version 9.x & 10.x It s recommended that software versions of Gogo products are run for the best experience *Aviators 200, 300, 350 and HD-710 are the only SwiftBroadband units Gogo DASH detects at this time. ** Only Gogo routers are supported by the DASH app. With all other routers, the app will show Wi-Fi section functionality but no Gogo system status or information. 6

7 APPLICATION OVERVIEW The figure to the left provides an example of what is shown in the application relating to data bearers. Active data bearers will be dependent on installed equipment and may vary. 7

8 ACRONYMS ACID AGL ARINC ASA ATG BSA CTR GGBV GGTT IFEC LRU PBX PED SBB TM UCS WAP Gogo Aircraft Identifier Above Ground Level Aeronautical Radio Incorporated Above Service Altitude Air-To-Ground Below Service Altitude Cabin Telecommunications Router Gogo Biz Voice Gogo Text & Talk In-Flight Entertainment & Connectivity Line Replaceable Unit Private Branch Exchange Personal Equipment Device or Portable Electronic Device SwiftBroadband Terrestrial Modem Universal Cabin System Wireless Access Point 8

9 The following screenshots showcase the features and functions available in the DASH application. However, complete visibility to all features will depend on the Gogo IFEC configuration of the aircraft and the aircrafts flight state at the time of application access. Application homepage The Wi-Fi connection, connection sources and services detected on the aircraft are visible. The indication of Available or Active in green indicates systems are operating as intended. Clicking on the item will provide additional information. Depending on what Gogo products and services you have installed, pages may vary as this application is dynamic and only detects what you have in 9

10 Wi-Fi section The Wi-Fi summary shows details relating to the cabin network health and connection. In this example, the total number of connected devices is visible. Only information relating to the Service Set Identifier (SSID) (which is the name of the Wi-Fi access point (WAP)) will be visible by the device running DASH. The user can get additional details on the connected devices, run quick network tests like ping and traceroute, along with the ability to send an log of information DASH collected. 10

11 WI-Fi section: connected devices Once all the connected devices are discovered on the network, the ability to dig deeper into the connected devices is enabled. Through the connected devices section, you will be able to view the details about the devices on the cabin network including device name, device vendor, and IP and MAC addresses. This will help you identify how many active users are on the cabin network. 11

12 Wi-Fi section: ping network section Ping is a command to test if a host IP address is reachable. This command will provide a statistical summary of results typically including minimum, maximum, and mean round-trip times, number of packets received to packets and percentage of packets lost. The app will ping 25 times before quitting the ping test. Average ping results will display if at least 3 pings are executed. The default IP address of is a public Level 3 DNS server or alternative IP address can be entered if desired. 12

13 Wi-Fi section: run traceroute The information traceroute provides is the path a packet of information takes, from your device to the one that is specified. It should list all routers it passes through to reach its destination or fails to reach. This traceroute shows failed hops. This information is helpful in the troubleshooting process if there is a perceived problem. 13

14 Wi-Fi section: send log feature This is an example of sending a screenshot within the send DASH log feature within the Wi-Fi section of DASH. The network diagnostic information is included in the log, along with the Gogo Aircraft Identifier (ACID), tail number and event log. Logs will be sent through the device s native . If there is no connectivity, the will be stored and sent when connectivity is available. Once the log is sent to Gogo, a Gogo customer support individual will be notified and will reach out to you if there is a detected issue. 14

15 Source details: Gogo Biz 4G Above Service Altitude (ASA) with good signal This shows that Gogo Biz 4G Network as the Active (Green) and AVANCE is the hardware. 15

16 Source details: Gogo Biz active coverage map This is the active coverage map for the Gogo Air-to-Ground network which enables Gogo Text & Talk, Gogo Biz Voice, and Gogo Biz. If you have an ATG without a UCS, you will see the current location of the aircraft on the coverage map. If you have UCS 4.7 or SCS 1.1 installed, you will be able to view the aircrafts location within the Gogo Biz & Gogo Biz 4G network, along with the location of Gogo Cloud locations in the U.S. 16

17 Homepage: Gogo Biz 4G ASA with poor signal In this example, Gogo Biz 4G is Active (Amber). Gogo Biz 4G is in use but the connection might not be ideal. The next screenshot shows you details about this amber state. 17

18 Source details: Gogo Biz 4G ASA with poor signal In this example, ASA is achieved. However, Gogo Biz 4G is the Active (Amber) because there is poor signal strength. 18

19 Source details: Gogo Biz ATG software upgrade available When AVANCE or ATG has software that is out of date, DASH can inform you of the current version available. By clicking the Find out more button, you can see a PDF that highlights the benefits to upgrading the software to the current version. 19

20 Homepage: SwiftBroadband connection source In this example, SwiftBroadband is the Active data connection source. The active connection source will always be the first connection source in the list. 20

21 Source details: SwiftBroadband with good signal Through the SwiftBroadband source details page, we see the Active (Green) status along with status rational information displayed, including signal strength, serial number, software revision, and hardware type. A system user guide and network coverage map is also provided. 21

22 Source details: SwiftBroadband active coverage map This is the active coverage map for SwiftBroadband, a satellite based connectivity solution that is worldwide. The two distinct areas illustrated depend on what type of system hardware is present. The coverage for the Aviator 200 system is shown in the smaller area and the coverage for Aviator 300 & 350 systems is shown in the larger area. You can see the aircraft location on the map. Gogo Cloud locations will be available if a UCS or SCS is detected. 22

23 Homepage: Terrestrial Modem connection source on ground If a UCS or SCS is installed and the aircraft is on the ground, Terrestrial Modem will be listed as the Active (Green) connection source. 23

24 Source details: UCS Terrestrial Modem on ground This source details page for UCS Terrestrial Modem will display status & rational, hardware providing the service, software version, and user guide. It this case Terrestrial Modem is Active (Green). 24

25 Source details: SCS Terrestrial Modem on ground This source details page for SCS Terrestrial Modem will display status & rational, hardware providing the service, software version, and serial number. It this case Terrestrial Modem is Active (Green). 25

26 Homepage: Terrestrial Modem not on ground This example shows Terrestrial Modem as Unavailable (Amber). Clicking into the source details page will explain this status. 26

27 Source details: UCS Terrestrial Modem not on ground Through reading the status rational, we see that UCS Terrestrial Modem is not available because it has ground availability only. 27

28 Source details: SCS Terrestrial Modem not on ground Through reading the status rational, we see that SCS Terrestrial Modem is not available because it has ground availability only. 28

29 Source details: Terrestrial Modem software upgrade available When the UCS or SCS has software that is out of date, DASH can inform you of the current version available. By clicking the Find out more button, you can see a PDF that highlights the benefits to upgrading the software to the current version. 29

30 Homepage with services This screenshot shows, all the services available on the aircraft and the associated service status. 30

31 Services: Vision catalog up to date By clicking into the summary page for Vision, we can see the current catalog number loaded to the aircraft and the last date the catalog was updated. Through clicking the What s Playing, button we can see a list of titles on the latest catalog. 31

32 Services: Vision What s Playing This is an example of the Gogo Vision What s Playing PDF for catalog 131. When the catalog gets updated each month, this document will be updated as well. 32

33 Services: Vision catalog update available This shows the Vision service status as Available (Amber) for use but there is a new catalog ready for upload through USB stick to the UCS or through Gogo Cloud location at a participating FBO location. A PDF can be accessed for the list of Gogo Cloud locations at various FBOs. 33

34 Services: Gogo Text & Talk ASA Gogo Text & Talk is fully functional above service altitude (ASA). There is one client using Gogo Text & Talk and you may view a user guide for this service. 34

35 Services: Gogo Text & Talk BSA The Gogo Text & Talk service is Unavailable (Amber) as we would expect when we are below service altitude (BSA) since this service relies on the ATG to be functional. 35

36 Services: Gogo Text & Talk: on ground When you are on the ground, Gogo Text & Talk would display that it is unavailable over the Gogo Biz network. 36

37 Services: Gogo Biz Voice ASA Here we are ASA and all functionality is available. We also see that 2 Gogo OnePhones are connected for Gogo Biz Voice use. 37

38 Services: Gogo Biz Voice ASA with weak signal With a weaker signal strength, services may be reduced and not available for use to prevent a poor user experience. As soon as better signal strength is received, restrictions will be removed. 38

39 Services: Iridium summary This shows Iridium information including hardware type (Axxess) and number of available connections to make a call. You can view an Axxess system user guide and an Iridium coverage map PDF. 39

40 Services: Iridium coverage map This is an example of a coverage map found within the application. Specifically, this map is for Iridium coverage. All coverage maps are similar in look and coloration. 40

41 Services: Iridium no signal This demonstrates a situation where the Axxess system is not receiving signal and therefore a call cannot be made. 41

42 Application navigation menu If you select the three-line menu icon, the application navigation menu will display. The following screenshots provide content details for the various sections within the menu. 42

43 Aircraft information section The aircraft information section, provides the Gogo aircraft identifier (ACID), ATG transceiver ID (Last 5 digits of the ATG serial number), tail number (if available), altitude, latitude, longitude, horizontal velocity. This position data is given to the ATG by the aircraft and can be helpful information for maintenance personnel. 43

44 Support section This support section provides documentation & information in a more compiled way. All user guides and coverage maps can be accessed from this location. If you have a question, check out the FAQ section for help. Gogo Cloud locations, Gogo contact information and Gogo Vision What s Playing are also provided to better assist and inform DASH users. 44

45 Provide feedback section Gogo values input and feedback. The provide feedback section is a way for your voice to be heard. The survey questions can be modified at any time by Gogo from the ground so please feel free to leave plenty of feedback. This feedback will help Gogo provide the best possible experience with our products, services and DASH. If you do not have connectivity, do not worry. The will be stored and sent when connectivity is available. The survey is anonymous so if you want to be contacted regarding your feedback, contact information must be inserted into the survey. 45

46 About section The about section provides the basic legal documentation and application information about Gogo DASH, including the application version currently in use. 46

47 My.gogoair.com link This will provide you a direct link for logging into your my.gogoair.com account. Within my.gogoair.com you may view information such as billing information and service plans. When clicking on this menu section, be prepared for the native browser (Safari) to take you outside the DASH application. 47

48 ABOUT GOGO BUSINESS AVIATION Gogo Business Aviation is today s leading provider of inflight connectivity solutions that increase the productivity, safety, and enjoyment of the business aviation travel experience. A trusted brand in airborne communications, Gogo Business Aviation is a factory option at every major business aircraft manufacturer and installed on the world s largest fractional ownership fleets. For further assistance contact us: Customer Service and Tech Support USA Toll Free International batechsupport@gogoair.com business.gogoair.com Gogo Business Aviation LLC. All rights reserved. August 17