P r e d i c t i v e D i a l e r A R I A C C S TM. N e t w o r k D i a g r a m & T e c h n o l o g y

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1 Founded in 2003, Aria Telecom Solutions (P) Ltd. has grown to become a leader in the voice processing industry, now located in New Delhi. We are one of the leading names in CTI industry. Some of the factors that distinguish us from other industry players include: Experienced R & D department with good financial position & TQM Large product line with expertise to offer customized solutions Wide range of PC-based voice processing systems that are precision designed using technically improved mechanism Designing solutions as per latest trends in accordance with international quality standards ISO 9001:2008 C e r t i f i e d C o m p a n y A R I A C C S TM P r e d i c t i v e D i a l e r Predictive dialing is a feature where outbound calls from user selected list are initiated automatically and answered calls are then passed to available service agents. The predictive dialer systems offered by us is based on latest software that helps in determining average time taken get live answer and average length of each conversation and based on the calculations, these predictive dialers automatically place appropriate number of outbound dials. This system option is highly useful for call centers and help in minimizing time between answered calls. Backed by latest technology support, these predictive dialers are designed to successfully handle both inbound as well as outbound phone calls for small, medium to large call centers N e t w o r k D i a g r a m & T e c h n o l o g y ISDN PRI SS7 SIP/ H.324/ IAX Codec : G711, G729, G723, GSM etc OS: Linux Centos 5.5 IP Platform: Asterisk Agent Terminal: IP Phone/ Soft Phone/ Gateway/ PBX Dialing option : Predictive, Progressive, Preview

2 ARIA CCS TM Contact Center Solution: Aria CCS TM is Asterisk based blended call center solution, can be used for domestic as well as international call center. The system can be used for inbound or outbound call center or blended operation. Aria CCS is feature rich product & flexible enough to suit in your requirement. There are some important features of Aria CCS. ACD: Automatic call distribution system is very important part of any call center, Aria CCS provide multiple ACD group for different requirement, ACD group can be used for inbound as well as outbound campaign. ACD can be configured as per client requirement like, Skill based routing, automatic call distribution, UCD is commonly used terminology called Universal Call Distribution, etc. Queue Message: Every company or process required different queue message to be played while holding a caller. So Aria CCS provides you flexibility to use message of your own choice in every campaign. CRM: CRM is again a important tool of any contact center solution, ARIA CCS provide you flexibility to design your own CRM for all your campaign. Aria CCS has 45 open field to be configured as customer information. Disposition: After call disconnection, Agent need to fill call status, which called call disposition, ARIA CCS has option to configure call disposition of your own choice Trunk Line Connectivity: Aria CCS has all industry possible connectivity as a trunk line, such as GSM/ CDMA Gateway, SIP trunk, H.323, ISDN PRI Line, FXO etc. Agent Terminal: You have flexibility to use soft Phone, IP Phone, Any TDM PBX, FXS Gateway, Mobile, Landline. This is unique feature of ARIA CCS to use your mobile or land line as a agent phone. Monitoring: ARIA CCCS has various option to monitor the system & you can authorized different person to monitor different campaign, Even different authority can be given to two different users to access in a similar campaign. So you can create & edit role as per your choice. MIS Reporting: MIS is again an important toll of any call center suite, ARIA CCS provide various reports to monitor performance of your call center. 1.: Call Report 2.: Agent Login Logout Report 3.: Call Summary Report 4.: Agent Report 5.: Call Details Report 6.: Agent Performance Report 7.: Dial Result Report 8.: Call Back Report Script Manager: You can define different script for different campaign to help Agent to remember, How he need to greets a caller. IVR Manager: You can add welcome message, language choice, city / department choice etc in IVR. If you need to configure more lengthy call flow that is also possible in ARIA CCS. You can define different IVR for different DID. Dialing Mode: You can define different dialing mode as per your choice & technology, like Predictive, Progressive or Preview dialing. you can also define pace of dialer. Even you also have flexibility to set redialing pattern & numbers of retry on different status like, if number busy, un answered, not reachable etc. Agent Recording: Aria CCS has inbuilt 100% agent recording, with various search options like by agent, date time, Number, or client name etc.

3 CCS Admin can do following things. Create /edit/ delete user Can make multiple queue for inbound/ outbound or blended process Can do live monitoring Can define roll to users or can create different rolls Can manage disposition as per process Can generate different reports Manage IVR & campaign Create/ Edit GUI for client call info Can manage auto SMS / / IVR alerts after call disposed off. Can add client LOGO in reports Can log out agent force fully Listen Agents recording By selecting campaign, Supervisor / Admin / Team Leader Can Monitor Live calls as per permission given to him.

4 CCS PD Call Summary Report

5 Here you can assign available agent to any of the campaign, if the agent is part of any particular campaign, he will start receiving call from that campaign Here you can add, delete, edit disposition as per your choice

6 You can send auto SMS to your client after disconnection of call. You can write the scrpt of the sms here & API of the SMS server. System will automatically add dynamic data from disposition in the Agent Screen Aria CCS has 45 open field in three tab, where you can set the client information as per your requirement You can also see the previous call history in forth tab You can keep adding remark here while talking to client A r i a T e l e c o m S o l u ti o n s ( P ) L t d. W e b si t e : w w w. a r i a t e l e co m. n e t New Delhi sales@ariasolutions.net Tele: , ,

7 A R I A C C S TM P r e d i c t i v e D i a l e r ARIA CCS TM is one of the best call center solution in the industry. ARIA CCS TM is feature reach & most flexible to suit clients requirement. CCS TM is suitable for domestic as well as international call Center requirement. CCS has following modules IVR ACD ( Call Queue ) Dialing Engine Clint info pop-up (CRM) Call Disposition Call Recording Live Monitoring MIS Reporting Admin Control Supervisor Panel