What's Shaping the Future of Enterprise Content. Management? JOHN O MELIA

Transcription

1 What's Shaping the Future of Enterprise Content JOHN O MELIA Management? SENIOR VICE PRESIDENT, CUSTOMER SUCCESS AND SOLUTIONS, EMC ENTERPRISE CONTENT DIVISION 1

2 The emergence of The Digital Enterprise Silicon Valley is coming we are going to work hard to make our services as seamless and competitive as theirs. JAMIE DIMON CEO, JPMorganChase 2

3 The emergence of The Digital Enterprise 3

4 PEOPLE And how to get there. The Digital Enterprise BUSINESS IT Humanize experience Inter-connect value-chain Leverage technology & data 4

5 PEOPLE BUSINESS IT Enterprise Content The fuel of digital transformation 5

6 Drivers for ECM Evolution Multi-purpose Fit for purpose Power User Casual User Inward focus Beyond organizational boundaries Convenience for the Business Office Convenience for the Customer Monolithic Modular 6

7 Content is simply available and easy to use You Need A Complete Content Strategy Consolidate infrastructure & leverage all content Make faster, better information-driven decisions 7

8 LOAN ORIGINATION 8

9 Automation of the mortgage process Including electronic review and approval flows 9

10 Analysis of complete borrower history Aid and de-risk underwriting process 10

11 Securely collect loan documentation from borrowers 11

12 Better customer experience Lower cost per loan Reduced risk exposure Better Together 12

13 Content is simply available and easy to use You Need A Complete Content Strategy Consolidate infrastructure & leverage all content Make faster, better information-driven decisions 13

14 ENERGY & ENGINEERING HEALTHCARE LIFE SCIENCES PUBLIC SECTOR FINANCIAL SERVICES & INSURANCE VERTICAL SOLUTIONS CONTENT CAPTURE PROCESS COMMUNICATE TRUST 14

15 Documentum Platform What it is What it offers What does it look like EMC Documentum is the industry s leading enterprise content management platform for creating, managing, controlling and deploying content-centric business solutions. Industry leading content management Open, standards-based architecture Content analytics and federated search Information Governance, Compliance and security Global distributed deployments 15

16 Documentum D Browse folders Search What it is What it offers What does it look like EMC Documentum D2 is the advanced, intuitive, and configurable content-centric client for Documentum that accelerates adoption of ECM applications. Personalizable user experience Automated document control, compliance with content governance policies. Powerful configuration that eliminates the need for custom code, yielding rapid deployment, lowering costs for system maintenance. 16

17 Documentum xcp Work item # Action 1 Action 2 Action 3 What it is What it offers What does it look like EMC Documentum xcp is a solution development platform that simplifies and accelerates how we build and deploy customized cloud-ready solutions in half the time it typically takes, automating the most information-intensive and complex processes. Metadata Discovery, Text Mining, Content Analytics, Conceptbased search Integration With External Business Systems Visualization, Dashboards, Reports, Big Data Analytics View Image Optimal decision 17

18 Captiva What it is What it offers What does it look like Intelligent enterprise capture software that does more than capture and transform your paper documents into application-ready information. Image- and text-based document identification Structured and unstructured data extraction and validation Browser-based access to document scanning and capture platform Reduces data entry tasks and automates data verification for invoices Real Time, Distributed Capture 18

19 Document Sciences xpression What it is What it offers What does it look like Unified customer communications management infrastructure. With xpression, document templates are designed using familiar authoring tools from Microsoft and Adobe that reduce or eliminate the need for template maintenance, which in turn reduces costs, and improves time to market. Advanced Table Functionality With Continuation For Transaction Data Bar Codes For Insertion Processing Instructions Dynamic Charts Delivered In Print & Electronic Formats 19

20 ApplicationXtender 1 What it offers Optimized for line-of-business content, enterprise-ready 2 What does it look like Repository, Content Library, Workflow Microsoft-centric standards-based architecture Cloud and mobile friendly Production-ready in 10 working days* IT involvement optional Sold by EMC partners *Custom integration deployments could be longer 20

21 COST DRIVERS CLOUD FIRST RELEASE 21

22 COST SAVINGS 30 40% SAVINGS 60 70% SAVINGS 30 40% SAVINGS 22

23 IT Challenge: Provide better support for the business while reducing costs 80% of IT spend is keeping the lights on 23

24 We developed a solution to help Documentum as a Service A comprehensive managed service where EMC manages the entire Documentum software stack and related infrastructure 24

25 Benefits LOWER MORE PREDICTABLE COSTS SOFTWARE CURRENCY CLOUD FIRST RELEASES UNMATCHED SECURITY Documentum as a Service MANAGED BY EMC EXPERTS 25 YEARS EXPERIENCE 4,500 CUSTOMERS VESTED INTEREST BUSINESS AGILITY IMPROVED STABILITY AND PERFORMANCE FINANCIALLY BACKED SLA s 25

26 Documentum as a Service APPLICATION CONFIGURATION CUSTOMIZATION SYSTEM ADMINISTRATION INCIDENT / PROBLEM MANAGEMENT ECD SOFTWARE DATABASE APPLICATION SERVER LOAD BALANCER PLATFORM UPGRADES PATCHES MONITORING PERFORMANCE BACKUP DISASTER RECOVERY INFRASTRUCTURE ON-PREMISE CLOUD 26

27 Our Customers Experience 99.96% average Production application availability 81% reduction in Severity 1 and Severity 2 incidents 32% average reduction in operational cost 16% average improvement in application performance 2 weeks average time to deploy a new software application 27

28 Content is simply available and easy to use You Need A Complete Content Strategy Consolidate infrastructure & leverage all content Make faster, better information-driven decisions 28

29 DECOMMISSION CONTROL OPTIMIZE ANALYZE Eliminate costly legacy apps and systems while still retaining data and content for compliance purposes Ensure compliance with regulatory and legal mandates by applying necessary retention and ediscovery policies Make data hungry applications run more efficiently by archiving static information in a governed manner Enable better strategic decisions by leveraging all the formerly buried information in your enterprise 29

30 Content is simply available and easy to use You Need A Complete Content Strategy Consolidate infrastructure & leverage all content Make faster, better information-driven decisions 30

31 31

32 Make Content Readily Available & Simply Engaging INTUITIVE UBIQUITOUS ACCESS ADAPTABLE Simple to use, easy to learn & designed for the way you work Anywhere, anytime access to content on any device Instantly configurable for any use case & works with any existing content source 32

33 COURIER SNAP CONCERT EXPRESS FOCUS Content exchange without the chaos Enterprise-class capture made for everyone Collaborative document authoring with control Anywhere, anytime access to your content Document reader designed for mobile 33

34 APPS MARKETPLACE PLATFORM AVAILABLE NOW FUTURE AVAILABILTY FUTURE AVAILABLITY Powerful, simple to use, easy to learn and configurable for your business Immediate access to a rich suite of apps & configurations developed by EMC, its trusted partners & the LEAP community Standards-based services enable customers & trusted partners to build one-off apps for your unique business needs 34

35 LEAP Together Program Loyalty Tier for Current Customers Dedicated tier to reward maintenance-paying ECD customers for their loyalty Access to LEAP apps provided free of charge Mapping between existing products and LEAPS apps Customer Success Initiative Superior experience throughout the customer lifecycle with dedicated LEAP Customer Success Managers Advanced service analytics and automation infrastructure for superior customer experience New SaaS Reseller Program Leverages existing ECD Business Partner Program Fast Start Incentive to drive initial sales Expanded opportunity for partners to build and distribute apps and solutions 35

36 Content is simply available and easy to use You Need A Complete Content Strategy Consolidate infrastructure & leverage all content Make faster, better information-driven decisions 36

37 Deployment Flexibility YOU OWN IT YOU MANAGE IT YOU OWN IT WE MANAGE IT WE OWN IT WE MANAGE IT 37

38 Deployment Flexibility PRIVATE CLOUD MANAGED PRIVATE CLOUD PUBLIC CLOUD AS-A-SERVICE AS-A-SERVICE CUSTOMER MANAGED ECD MANAGED DOCUMENTUM PUBLIC CLOUD LEAP PUBLIC CLOUD ON-PREMISES CUSTOMER DATA CENTER ON-PREMISES ECD DATA CENTER 38

39 World Class Customer Success Team Highly Skilled Global Consulting Team World Class Customer Support Team Broad Portfolio of Education Offerings New Customer Success Managers for Cloud Offerings Global Cloud Services Team Simple Goal Help Our Customers & Partners to be Successful! 39