BPM & PROCESS-LED TRANSFORMATION

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1 BPM & PROCESS-LED TRANSFORMATION FEATURES Fast track BPM with comprehensive lifecycle offerings from Oracle Financial Services Domain expertise to help bridge the business IT gap and align BPM with Enterprise Architecture initiatives Oracle Industry Reference Model (IRM) with industry standard best practices builtin Dedicated practice line for BPM and SOA Comprehensive Oracle Business Process Analysis (BPA) and Business Process Management (BPM) suite Process-centric SOA adoption methodology Focus and expertise in mainstream BPM and SOA technologies A recent industry survey listed Business Process Improvement as the number one priority for IT organizations. Integrating and enhancing existing systems and processes was the most frequently cited technology priority. Business process management (BPM) renders to businesses the much needed visibility into enterprise wide processes, agility to adapt swiftly, and capability for continuous process improvement and optimization. Banks, investment management firms and brokerages can achieve significant cost efficiencies by leveraging BPM to streamline and integrate front, middle, and back office trade processes. An even greater benefit exists in the area of customer lifecycle management where BPM can be used to improve customer account opening and servicing processes, integrate multiple channels seamlessly, and enhance service levels. The same can be said for risk and compliance operations. While the benefits of BPM are well documented, the capital markets industry specifically has been slow to adopt process management. Most of the technology spend over the past decade was dedicated to data integration between the myriad of front to middle to back office applications with the intent of enabling STP and improving trade lifecycle operations. Process integration took a back seat because of technological limitations and lack of an enterprise focus In the wake of the current financial crisis and meltdown of global capital markets, financial institutions are facing challenges such as margin pressures, post-merger integration, growing customer demand for better services, and increasing regulatory scrutiny and compliance obligations. Business transformation and innovation are therefore imperative for firms to meet such challenges and processes being at the core of all the operations, underpin the efficiencies and effectiveness of the business. BPM + SOA = Success Success with enterprise BPM initiatives however requires that BPM initiatives are aligned with enterprise architecture initiatives and that there is no gap between business strategy and IT implementation. A BPM Lifecycle Assessment Survey conducted by Oracle revealed that companies combining BPM and SOA are able to achieve better execution, greater reuse, and provide better control over business processes than with BPM alone. As a key consumer of business services, BPM helps justify and fund SOA 1

2 investments. SOA, in return, enables BPM to scale quickly and effectively. Although you can implement BPM without SOA, using prebuilt, reusable services reduces the time and costs associated with system integration. SOA insulates BPM from having to know about the details of the underlying systems while BPM provides a higher level of abstraction for defining, monitoring and managing business processes. Advantage Oracle Financial Services Fast track BPM and SOA initiatives Combined with our process consulting, deep industry domain knowledge and technology expertise in market leading Business Process Management suites and SOA platforms, we are uniquely positioned to help financial services firms with their BPM and process-led transformation journey. Our capabilities have evolved from our BPM & SOA Center of Excellence and have been fine tuned based on vast experience gained from various process re-engineering and enterprise architecture engagements. Oracle Financial Services BPM/SOA Services Spectrum The keystone of our BPM/SOA offering is our Industry Reference Model (IRM). IRM is a process-centric architectural framework for financial services industry with a comprehensive repository of pre-built processes. It helps organizations take an enterprise approach to their BPM initiatives and their move to a Service-Oriented Architecture. Fast-track BPM with Industry Reference Model Businesses processes and operating models are increasingly proving to be 2

3 the key differentiators for businesses today. Oracle Financial Services has made significant investments in developing processes and underlying technology components to shorten the learning curve. Our Industry Reference Model is - A result of continuous process nesting to establish a rich repository of processes Incorporates best practice learning s gained during numerous process implementation & transformation engagements Includes processes organized by business areas, defined in a manner easily understandable by business users to enable collaboration A pre-existing repository that addresses issues such as standardization across different business streams Offers end-to-end view of processes across departmental and systems boundaries Operational risks and controls mapped to each process facilitates RCSA IRM Value Differentiators Integrate BPM with SOA for optimum ROI Oracle Financial Services integrated SOA approach enables organizations to align their BPM with their enterprise architecture initiatives with proven frameworks, technology and tools, domain expertise and implementation methodologies. While IRM provides a comprehensive process framework that can be easily adapted to individual organizational needs, Oracle Financial Services proven methodology for SOA adoption provides a technology framework for quick prototyping to discover and address the key leverage points in a SOA implementation roadmap. This ensures existing IT resources are leveraged to an optimum. The BPM adoption is streamlined to business goals using the 3

4 business process KPIs and their metrics linked back to the IT infrastructure performance. Case Studies Enterprise Business Architecture Implementation using BPM & SOA Client A leading US Investment Management company Business requirements Enterprise-wide Business Process Platform development Program Review the current-state of Business Operating Model (BOM) Define the High-level Target Process Model encompassing the business processes across the Enterprise from Front-Office to Middle-Office to Back- Office including target Service Delivery, Product Hierarchy, Organizational Hierarchy, Risks and Controls Implement the Target Operating Model using BPM & SOA Platform. Solution Highlights Creation of Enterprise Business Process Architecture leveraging Oracle Financial Service s Industry Reference Model (IRM) framework. Creation of meta models in the areas of Organizational Hierarchy, IT Application Services, Products & Services and Risks & Controls using the Industry Reference Model (IRM) framework Implementation of Target Operating Model and automation of Business Processes using Oracle Fusion SOA Suite (Oracle BPA for process modeling and enrichment, Oracle BPEL for process Integration and Orchestration, Oracle BAM for process monitoring) Benefits Operational efficiency up by 10-15% before the end of 2009 (projected) Increased STP and reduced operating costs Increased productivity per FTE Increased reusability and longevity of IT assets Client well placed to gain strategic competitive advantage through enhanced customer service Business Process Modeling and BPM & SOA Implementation 4

5 ORACLE FINANCIAL SERVICES CONSULTING - PRIMESOURCING APPLICATION SERVICES Institutionalized deep domain expertise Flexible engagement models to suit any requirement Global delivery model optimized for superior delivery at lower costs Integrated IT Solutions for your front, middle and back office applications Enabling process led SOA transformation Assessed at SEI CMMi Level 5 Leverages best practice processes such as ISO27001, ITIL & COBIT RELATED PRODUCTS AND SERVICES: BPO Services for Capital Markets IT Services for Brokerage and Trading IT Services for Global Custody and Securities Servicing Solutions for Securities Lending Client- A leading US Investment Bank Business requirement Enterprise-wide SOA enablement initiative with BPM as a important component Identify and implement business process and streamline the process of handling client transaction files Solution highlights Business Process Modeling and Technology implementation of SOA-BPM suite for Custody client file processing TIBCO based technology stack TIBCO Business Studio, iprocess Modeler and Server, Business Works for Integration, Hawk for monitoring, TIBCO GI for UI, Web Services for Service Development Contact Us For more information on our comprehensive services for BPM and SOA, please visit oracle.com or call ORACLE1 to speak to an Oracle representative, or us at financialservices_ww@oracle.com. Copyright 2009, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners