SAP Hybris Cloud for Customer Portfolio of Services

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1 SAP Information Sheet SAP Hybris Expert Services SAP Hybris Cloud for Customer

2 Overview SAP Hybris Cloud for Customer is designed to empower your teams to sell and service anytime, anywhere; to get the right insights at the right time; and to increase collaboration. Now, you can ensure a successful implementation, boost adoption or expand your use of SAP Hybris sales and service solutions with SAP Hybris Expert Services. Maybe you are about to start your project. Maybe your implementation is encountering unforeseen hurdles. Maybe you want to maximize return on your investment after launch and you have plans to extend your solution? Our services combine with any project methodology regardless of who is priming your SAP Hybris Cloud for Customer engagement, and our experts are ready to go the extra mile to accompany you. SAP Hybris Expert Services offer you peace of mind, a way to mitigate project risks and increase chances to succeed with your SAP Hybris Cloud for Customer project. Summary Set your SAP Hybris Cloud for Customer project up for success. Gain access to dedicated experts to validate your project roadmap, get advice about critical project decisions and rest assured that your project is on the right path. Increase your SAP Hybris Cloud for Customer project quality, improve the return on your investment, and gain assurance that your project is on the right track, whether launching a new project or extending your existing solution. 2 / 5

3 Expert Guidance Augment your team with a dedicated SAP Hybris Expert Services senior member to provide ongoing advisory services during key moments of your project. Our expert will proactively address common implementation issues and identify critical moments when indepth guidance in specialized areas might be necessary. Custom-tailored to your needs, this service is typically a 20+ day engagement conducted remotely or with limited on-site presence. Optimization Services Learn about best practices in specialized areas and empower your team with foundational knowledge, whether working on a new implementation or a live instance. Capabilities Workshop: Facilitate realistic project planning early in the process and learn how to best leverage the rich functional and administrative capabilities of your solution. Functional Advisory: Understand how to best leverage standard functionality to meet your unique business needs and build your solution on proven best practices. Business Integration Workshop: Learn how to optimize your integration design. Extensibility Workshop: Learn how to customize your solution, take away the complexity from extensibility and learn about key capabilities and best practices. Tenant Landscape Workshop: Learn about multi-tenant architecture and identify best tenant strategy. Single Sign-On Workshop: Learn how to provide your end-users with seamless access to SAP Hybris Cloud for Customer within your corporate IT landscape. Analytics Workshop: Learn how to apply the rich analytics capabilities of your SAP Hybris Cloud for Customer solution. Data Migration Workshop: Validate your SAP Hybris Cloud for Customer data migration plans, learn about best practices and benefit from project oversight by dedicated experts. 3/5

4 Success Guarding Services Validate your project plans by our experts, in specialized areas, while in project Realize phase or live already. Functional Design Review: Connect with an expert for an in-depth review and address design inefficiencies. Business Integration Review: Optimize your integration design to unlock the full potential of your solution integration capabilities. Extensibility Review: Take away the complexity from extensibility, learn about key platform capabilities and get an expert review of your extensions. Performance Review: Set up your SAP Hybris Cloud for Customer solution for optimal performance. Let our experts identify areas which hinder your solution performance. Learn more For more information, please contact us at 4 / 5

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