AUSAPE - Webcast Disabling Hierarchical Access for Pricing. Jose Rausell, SAP Iberia Quality Director 21 st March 2013

Transcription

1 AUSAPE - Webcast Disabling Hierarchical Access for Pricing Jose Rausell, SAP Iberia Quality Director 21 st March 2013

2 Content o Background o Additional Information o Customer Action Plan 4 Scenarios o What must customers do? o Important Facts Recap o Appendix 2012 SAP AG. All rights reserved. Customer 2

3 Background In September 2011, the U.S. District Court for the Eastern District of Texas entered a judgment in favor of Austin, Texas-based Versata Software, Inc., after finding SAP had infringed one of Versata s patents. o The court has entered an injunction (a type of court order) that SAP may not take certain actions such as make, use, sell, or maintain products that include a specific capability related to the Hierarchical Access functionality within the United States. o SAP is appealing the court s orders, including the injunction order, and the injunction will not go into effect until the completion of SAP s appeals. o While the appeals court may take however long it feels necessary to issue an order, we believe it will be sometime around May or June o SAP will not speculate on the upcoming appeals court decision, but remains confident in the merits of the appeal. As a result of this pending legal matter in the United States, SAP has developed system changes for certain SAP solutions. o These system changes disable the Hierarchical Access ( HA ) functionality for pricing and pricing-related usages. o The system changes affect R/3, ERP, ECC, CRM, SRM, and GTS systems. o Application of these changes is mandatory for all customers with U.S. installations and all customers with U.S. users. o These customers must apply the system changes that disable the HA functionality for pricing and pricing-related usages by following the instructions outlined in SAP ote o The system changes can be applied via the necessary ote(s) or the necessary Support Pack(s) as provided in SAP ote o The system changes should be applied by May 31, 2013 in order to ensure that SAP can continue to provide maintenance to affected customers SAP AG. All rights reserved. Customer 3

4 Additional Information The specific feature being disabled is a minor one and SAP has implemented a robust, well-defined process to help customers get through this with minimal disruption. SAP expects only a small percentage of its customers will be impacted because only a small percentage of its customers use HA for pricing or pricing-related usages. Customers can run check reports to determine if they will be impacted by this change. For customers who are impacted, SAP will provide assistance at no cost to migrate from Hierarchical Access to Standard Accesses with no loss of functionality. Customers who have no U.S. installations and no U.S. users are not required to implement the changes. SAP s topmost priority is preventing business disruption to our customers and ensuring that our customers SAP solutions continue to meet their needs SAP AG. All rights reserved. Customer 4

5 Customer Action Plan 4 Possible Scenarios Installations or users located in the United States? Using the HA functionality? Actions needed: o o Certify Exemption on Service Marketplace o es 1) Open a message in XX-PROJ-IMS-HA to obtain a Pilot ote to re-instate the HA functionality 2) Certify Exemption on Service Marketplace es o 1) Disable the HA functionality 2) Certify Compliance on Service Marketplace es es 1) Open a message in XX-PROJ-IMS-HA so SAP can help migrate to Standard Access 2) Disable the HA functionality 3) Certify Compliance on Service Marketplace 2012 SAP AG. All rights reserved. Customer 5

6 What must customers do? Review the central ote and run the check report(s) outlined in that ote in your ERP, CRM, SRM, and GTS systems. If the check report identifies that the HA functionality is used for Pricing, please open a customer message in component XX-PROJ-IMS-HA so that SAP can work with your team in: Migrating to the use of standard accesses (for customers with U.S. ties) Providing you with a Pilot ote to re-instate the HA functionality (for customers with no U.S. ties) Apply the required ote(s) or Support Pack(s) outlined in central ote to disable the HA functionality if you have U.S. users or U.S. installations. Customers with no installations located in the United States and no users located in the United States are not required to apply the changes. Have one individual from the company certify on behalf of the customer via Service Marketplace at All customers licensed for ERP, R/3, SRM, CRM, or GTS must complete the certification process via Service Marketplace regardless of their HA usage and regardless of their ties to the United States. Reach out to SAP if you have any questions or issues with the process: Via at SAP_HA_Questions@sap.com Via a customer message in component XX-PROJ-IMS-HA 2012 SAP AG. All rights reserved. Customer 6

7 Important Facts - Recap SAP is providing assistance to its customers through the SAP Hierarchical Access Task Force with tools and techniques developed for guiding customers through the transition process. Converting to standard accesses will provide comparable functionality with the same condition records, same condition tables, and without any change in the area of price master data maintenance. The specific feature being disabled is a minor one and SAP has implemented a process to help customers get through this with minimal disruption. SAP expects only a small percentage of its customers will be impacted. SAP will provide assistance at no cost to migrate from Hierarchical Access to Standard Accesses (with no loss of functionality) for any customers who are impacted. SAP s topmost priority is preventing business disruption to our customers and ensuring that our customers SAP solutions continue to meet their needs SAP AG. All rights reserved. Customer 7

8 SAP s Customer Values SAP has always enjoyed strong and productive relationships with our worldwide customer base. SAP believes in long-term customer relationships and strives to ensure that customers can continue to make long-term plans regarding their systems landscape. Customer trust is an SAP foundation, as is our commitment to our customers. SAP is fully committed to open dialogue with our customers as a fundamental component of our partnership. It is in this spirit of partnership and trust that SAP is proactively reaching out to customers that are affected by these changes. SAP looks forward to working together with affected customers to ensure that their SAP solutions continue to satisfy their needs going forward SAP AG. All rights reserved. Customer 8

9 Questions? Q & A 2012 SAP AG. All rights reserved. Customer 9

10 Appendix

11 HA Landing page in Service Marketplace Link to central ote Link to Compliance Certificate Link to Exemption certificate 2012 SAP AG. All rights reserved. Customer 11

12 Detailed Process Flow Chart Legend AE Customer IMS Consulting Situation: ERP System AE otifies customer about the HA Topic Users located in US (or) Installations located in US Customer to run the Check Report outlined in SAP ote in their Dev/QA system (after implementing prerequisite otes) Customer to run the Check Report outlined in SAP ote in their Dev/QA system (after implementing prerequisite otes) Check Report indicates HA used Customer to open a Message in XX- PROJ-IMS-HA so that IMS supplies a Pilot ote to reintroduce the functionality Customer completes the Exemption certificate on SMP at p.com/dhap-info SAP provides pilot ote to reintroduce the HA Functionality required when they upgrade in the future IMS evaluates complexity via the message and asks customer to run detailed checks outlined in SAP ote HA configuration easy to replace? IMS works with the customer via the message to provide recommendations to migrate access back to Standard Taskforce arranges for an SAP consultant to help the customer revert back to Standard access Check Report indicates HA used Customer to implement ote (and and note for SAP AP if component exists) or latest SP to disable HA Customer completes Compliance certificate on SMP at Customer to implement recommendations to revert back to Standard access and implement Latest SP/ote (and and note for SAP AP if component exists) to disable the HA Code Customer to open a Message in component XX-PROJ-IMS-HA 2012 SAP AG. All rights reserved. Customer 12

13 Detailed Process Flow Chart Legend AE Customer IMS Consulting Situation: CRM/SRM/GTS System AE otifies customer about the HA Topic Users located in US (or) Installations located in US Customer to run the Check Report outlined in SAP ote in their Dev/QA system (after implementing prerequisite otes) Customer to run the Check Report outlined in SAP ote in their Dev/QA system (after implementing prerequisite otes) Check Report indicates HA used Customer to open a Message in XX- PROJ-IMS-HA so that IMS supplies a Pilot ote to reintroduce the functionality Customer completes the Exemption certificate on SMP at p.com/dhap-info SAP provides pilot ote to reintroduce the HA Functionality required when they upgrade in the future IMS evaluates complexity via the message and asks customer to run detailed checks outlined in SAP ote HA configuration easy to replace? IMS works with the customer via the message to provide recommendations to migrate access back to Standard Taskforce arranges for an SAP consultant to help the customer revert back to Standard access Check Report indicates HA used Customer to implement otes and for CRM (other notes for old CRM releases) or latest SP to disable HA Customer completes Compliance certificate on SMP at Customer to implement otes and for CRM (other notes for old CRM releases) or latest SP to disable HA Customer to open a Message in component XX-PROJ-IMS-HA 2012 SAP AG. All rights reserved. Customer 13

14 Disablement otes by version 2012 SAP AG. All rights reserved. Customer 14

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