The increasing demands on OSS/BSS

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1 The increasing demands on OSS/BSS Greg Tilton, CEO, DGIT Systems 2017 TM Forum 1

2 Agenda How have OSS & BSS requirements changed and how are needs evolving with the pervasion of digital services? Moving towards next-generation OSS for a virtualized and hybrid network OSS & BSS Standards why the industry needs them, where we currently stand TM Forum 2

3 The new BSS/OSS Marketplaces of Customers & Partners over Virtualised Networks Identity Management Dynamic Portals Mobile Apps External Systems (B2B) Call Centre Wearables Social a marketplace of customers and partners touch the customer in the way that delivers the best experience CUSTOMER & MARKETPLACE Dynamic APIs Quote Order Ticket Inventory Event Party Catalog Billing Offer Management Meta Data Management Dynamic Inventories Layered Mapping Offer to Resources Product Orchestration Price / Performance Policies Network Behavior Policies Intent ie. Connect my local IP LAN to company WAN with high redundancy Notifications Statistics Self Healing with customer experience measurement Catalog of available network services Management of underlying compute resources Management of extensible VNFs Geographic Resource Management Assignable Inventory Service Monitoring NFV RESOURCES ETSI, OASIS, TMF Zoom, ONAP, MEF All working on a way forward Service Orchestration 2017 TM Forum 3

4 share NFV and NSO enablers Industry projects TMF, ONAP, MEF have concluded that the industry should use a generic interaction model present both network and compute resources All the proposed models agree on the need for autonomous resource functions (RFs) to enable NFV The BSS/OSS is then presented with a reduced and standardized instruction set for managing resource functions This reduced instruction set is made possible through dynamic APIs where API payloads are abstracted and governed by meta-data DIGITIZATION LAYER Dynamic Data Payloads Standardised APIs Meta Data NaaS (Technology & Vendor Independent) NETWORK SERVICE ORCHESTRATION 2017 TM Forum 4

5 TESTING TMF AND MEF CONCEPTS PARTNERING PLATFORM FOR MEF SERVICES CATALYST ON TMF LIVE ASIA COMPONENTS COMMUNICATIONS SERVICE PROVIDER (CSP) DEMONSTRATION STEPS CUSTOMER MEF CANTATA [WEB PORTAL] Hypermedia Catalog MEF SONATA [B2B] APIS PARTY CATALOG ORDER INVENTORY ORDER ORCHESTRATION TMF 641 MEF LEGATO Payload Create Order Add Sites & Qualify Add & Configure Order Items MEF SONATA [REST JSON] - TMF ORDER API v2.0 + MEF ORDER EXTENSIONS Submit Order NETWORK OPERATOR A NETWORK OPERATOR B Run Network Design Raise Network Orders NETWORK / INVENTORY MODEL DEMONSTRATION ORDERING SCENARIO Issue Partner Orders TMF ORDER API v2.0 + MEF EXTENSIONS OVC-ENNI OVC-UNI Await Partner ETHERNET VIRTUAL CONNECTION Close Orders & Bill Review Network Topology TMF ORDER API v2.0 + ORDER EVENTS 51 SERVICE DESCRIPTION OVC-ENNI OVC-UNI Review Billing System ENNI OPERATOR VIRTUAL CONNECTION USER NETWORK CONNECTION 2017 TM Forum 5

6 Omni Channel a basic premise of new BSS (GB994) Channel Choice based on Customer Preference Dynamic Web Portal TMF Open APIs Front of House Channel Hopping Choose & Change State is maintained behind the API Stateless channels can be used interchangeably Deliver in Context Catalogs make the correct offers available to correct parties 2017 TM Forum 6

7 Omni Channel Mapping to UFF Source GB994 Omni Channel Guidebook B2B APIs Field operations 2017 TM Forum 7

8 Recommendations for Customer and Marketplace Channels Omni-Channel models will seek out the most convenient engagements with customers and partners in the marketplace, we need to empower the customer experience managers within the service providers Headless modes from BSS/OSS with full dynamic APIs expose allow the service provider to take full control of the customer experience. There is a price / experience trade off to make It is foolish and unnecessary to throw away the lifecycle cost and agility benefits of being catalog driven in the interests of short term experience improvements 2017 TM Forum 8

9 share Dynamic APIs to support an Omni Channel Model A common set of business operations and APIs can be combined with meta-data instantiation of services to support any service type, NFV, SDN, IaaS, SaaS, IoT, Fibre as a Service. Dynamic payload in APIs governed by meta data Common APIs to support best practice touchpoints There are several competing options for a sharable standard meta-data format CHANNEL Dynamic Data Payloads Standardised APIs Meta Data ORCHESTRATION 2017 TM Forum 9

10 Meta Data: Confusing Terminology & Competing Standards 10 Meta is data data which defines data, also called: Templates Specifications Model Driven Catalog Driven Control Plane Lots of standard and non standard meta data formats are available: TMForum SID Specifications (used by NBNCo) JSON Schema via hypermedia (MEF Sonata and preferred by web developers) Tosca (OASIS standard from the cloud world) Yang/Netconf (extending templating from traditionally networking) NOT TO WORRY WE CAN CONVERT / ADAPT BETWEEN FORMATS! 2017 TM Forum 10

11 Catalog s and Wholesale Omni-Channel ProductOrder API JSON schema extensions are used to describe products Acknowledgement : Sample Message from MEF data model V4 contributed by Orange The Dynamic Portal calls the catalog and renders screens from Templates Order Orchestrator Web Portal Order API Industry Catalog (ie MEF) Service Provider Catalog The The B2B buyer buyer calls calls the the catalog catalog entry entry using using URL URL/hyperlink the message in the message simplifying catalog integration 2017 TM Forum 11

12 Realisations and Next Steps! New BSS/OSS needs to enable efficient customer experience management New BSS/OSS now needs to manage the intelligent network and compute presented by NFV & NSO New BSS/OSS is built to be more plastic through dynamic APIs, catalogs, dynamic inventories and meta-data management Come and see our Catalyst Project Partnering Platform for MEF Services Telstra Networks 2020 Vodafone Ocean Strategy Orange Global & Wholesale Partnering LSO Architecture BUILT BY Telflow Blue Planet 2017 TM Forum 12

13 Extra slides 2017 TM Forum 13

14 Transformation Case Study Ultrafast Fibre (NZ) UFF is a government funded open access fibre company in NZ. They implemented an Omnichannel model to empower their customers as part of their recent transformation Independent Results Published in TMForum 2017 Case Study Handbook NPS up from -46 to +25 average lead time for fulfilment down by 33% 20% decrease in volume of rejected orders 20% reduction in work effort to fulfil orders 50% reduction in errors in data Read the case study Watch the Video TM Forum 14

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