Ensuring Project Success with QA/QC and IV&V
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1 Ensuring Project Success with QA/QC and IV&V Presented September 10, 2013 At the Medicaid Enterprise Systems Conference Charleston, South Carolina By Colleen May
2 About CSG Government Solutions Government Operations Consulting National, specialized HHS, Project Assurance Services, and Unemployment Insurance Practices Expertise Innovation Healthcare and Human Services Thought Leadership Project Assurance Services tailored to HHS priorities Established Centers of Excellence Industry participation and partnership CSG REALize Maturity Models and Best Practices Results Strategy & Planning Project Assurance Technology Design and Implementation Enterprise IT Strategy Planning & Requirements Enterprise Technical Architecture Procurement Support Project Management / PMO Independent Verification & Validation (IV&V) Quality Assurance User Acceptance Testing Technical System Design Business Process Design Software Development and Testing Deployment and Training 2013 CSG Government Solutions 2
3 QA/QC and IV&V What is the difference? Quality Assurance (QA) and Quality Control (QC) What is the difference Independent Verification and Validation (IV&V) What is the difference QA/QC and IV&V What is the difference 2013 CSG Government Solutions 3
4 QA/QC What is the difference? Assurance is defined by the American Society of Quality (ASQ) as The act of giving confidence The state of being certain The act of making certain Failure prevention system QA defines and plans activities that ensure product or project success QA Team is integrated with the overall project team 2013 CSG Government Solutions 4
5 QA/QC What is the difference? QA activities begin with project planning Activities include Participation in project planning Risk and Issues identification Standards development Review and recommendation for improving project processes and procedures Deliverable reviews and recommendations Technical assistance in testing activities Focused on prevention and effectiveness 2013 CSG Government Solutions 5
6 QA/QC What is the difference? Control is defined by ASQ as Evaluation to indicate needed corrective responses Checks for defects Ensures requirements are met Failure detection system QC checks that the plan and processes implemented are followed QC Team is generally integrated with the overall project team 2013 CSG Government Solutions 6
7 QA/QC What is the difference? Quality Control begins with project planning Activities include Project plans being followed Risk and issue identification Recommendation on acceptance of project deliverables Audits and sampling of testing activities Reporting and recommendations through all phases of the project 2013 CSG Government Solutions 7
8 QA/QC What is the difference? QA and QC activities can be performed by the same team QA is focused on prevention QC is focused on ensuring requirements are met End of a process Generally requires rework QA and QC follows a no surprises approach 2013 CSG Government Solutions 8
9 IV&V What is the difference? Traditional definition of Verification and Validation Validate Build the right thing Verify Build it the right way 2013 CSG Government Solutions 9
10 IV&V What is the difference? Enhance the traditional V&V 2013 CSG Government Solutions 10
11 IV&V What is the difference? IV&V begins with project planning Activities include Review processes Review deliverables Conduct interviews Conduct Risk assessments Find balance between collaboration and independence 2013 CSG Government Solutions 11
12 IV&V What is the difference? Predictive vs. reactive Proactive vs. passive Follow no surprises approach Must be independent Can be conducted by the same team 2013 CSG Government Solutions 12
13 QA/QC and IV&V What is the difference? What is the same? Focused on project health and improvement Focused on project success What is the difference? It is easy for the lines to blur IV&V Independent of the project Not influenced by the spin or opinion QA/QC Integrated into the project 2013 CSG Government Solutions 13
14 QA/QC and IV&V What is the difference? 2013 CSG Government Solutions 14
15 Contact Information Thank you! Colleen May Principal CSG Government Solutions 15
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