Social Networking Advisory Services

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1 Social Networking Advisory Services HIGHLIGHTS Connect your workforce with a Yammer internal social network to break down traditional organizational and geographical barriers, improve communication, increase productivity, share knowledge and seamlessly collaborate through open, online dialogue. Create a digital culture by embedding social to support HR onboarding activities, encourage engagement, crowd-source innovative ideas, connect workstreams, build a platform for multidirectional corporate communication, and enable a more self-sufficient worker. Collaborate and Engage Across the Enterprise with your Integrated Social Network Change the way you work. Help your organization enhance productivity, collaboration and innovation by effectively connecting your workforce with the Unisys Social Networking Advisory Services offering. The world moves fast let us help you move faster. Enabling social gives your workforce the means to create spaces where ideas flourish and teamwork happens. As your organization transforms into a digital workplace, social applications, like Yammer, become a productive way of tapping in to the power of your network. Social applications allow you to openly share updates, ask questions, find experts, get feedback and collaborate all in one location. The Social Networking Advisory Services offering is a part of the Unisys Workspace Productivity as a Service (WPaaS) offering, a comprehensive suite of consumption-based hybrid cloud services designed to enhance end user empowerment in the digital workplace.

2 Work out Loud - Connect your Workplace with Social Unisys Social Networking Advisory Services offer hosted social networking platforms and employee engagement solutions that supports your organization s transition into an agile, digital workplace. intelligent newsfeed that let you quickly engage in the work and conversations around you. Streamline team communication because all team members have exposure to the discussions happening in the feed. Help employees find answers faster through informal knowledge exchanges. Support new employee onboarding by connecting old and new employees alike to leverage the collective power of the enterprise network, allowing new hires to reach full productivity in less time, reducing the overall cost of ramping up a new employee. Build a more cohesive company culture by helping employees develop and maintain close connections with one another. Improve employee engagement by providing direct access to leaders and giving all employees a voice strengthening the connection workers feel to their employers. Unisys Social Networking Advisory Services will change the way your organization gets work done connecting your workforce and bringing all your work into one place, allowing you to share conversations, collaborate on documents, and work more efficiently across the enterprise. Social apps, like Yammer, allow your workforce to work out loud in a private, internal social network and shared Newsfeed (instead of in an inbox) to participate in conversations that matter, or search, surface and find historical conversations. Key Benefits Unisys Social Networking Advisory Services allow you to: Create collaborative Yammer Groups for teams, departments, organizations, projects or common interests to share expertise and get work done anytime, anywhere, any device. Streamline departmental or team communications, by facilitating spontaneous, real-time discussions that help teams stay up to date on the latest projects and priorities. Stay on top of relevant conversations, files, and projects happening across the company with an Unisys Expertise Based on our in-depth knowledge of practical workspace challenges, best practices and Microsoft solutions, we help organizations take full advantage of end user workspace for maximum business impact. Our services rely on Microsoft technologies. As a Microsoft global partner and service provider, Unisys has a productive history of joint development for many offerings. Unisys is a Microsoft Gold Certified Partner across ten competencies including the cloud space. Our wide reach through our global network of field engineers is underpinned by our consistent, stable support infrastructure, compliant with the ISO 9001 and ITIL standards to provide the same support experience for your end users - no matter where in the world they are located. Next Steps For more information on the Unisys Social Networking Advisory Services and other Workspace Productivity as a Service offerings, please contact your Unisys representative, Peter Carapiet, Business Relationship Manager, GovConnect Team at or 2016 Unisys Corporation. All rights reserved. Unisys and the Unisys logo are registered trademarks of Unisys Corporation. All other brands and products referenced herein are acknowledged to be trademarks or registered trademarks of their respective holders.

3 End User Experience Management Services HIGHLIGHTS Improve employee productivity and reduce business disruptions Monitor application performance and physical, virtual and mobile device performance Detect and remediate problems before they become widespread and significantly impact employee performance Demonstrate tangible ROI on planned IT investments Improving the End User Experience Through User-centric Proactive IT Management Organizations are dependent on the productivity of employees to drive revenue, deliver business innovation, and improve customer service. If your people are not fully available and performing optimally, business outcomes will suffer. It is recognized that IT departments typically do not have complete visibility into the real experience of end users to determine if their systems, devices, applications and services are supporting employees to achieve their KPIs effectively and efficiently. Research by Forrester has established that 74% of end user problems are not detected by the IT department, and Intel reveals that 80% of IT device support budget is spent on identifying and resolving end user problems. These statistics underscore the need for the IT department to map out a strategy to monitor and manage true end user experience to ensure productivity is optimized and IT resources are utilized effectively to improve business outcomes. The Unisys End User Experience Management Services offering addresses this strategic need by providing visibility into the real user experience. The End User Experience Management Services offering is a part of the Unisys Workspace Productivity as a Service (WPaaS) offering, a comprehensive suite of consumptionbased hybrid cloud services designed to enhance end user empowerment in the digital workplace.

4 Unisys End User Experience Management Unisys End User Experience Management Services dramatically reduces business disruptions and increases employee productivity. The ability to detect and quickly remediate problems requires proactive monitoring that automatically aggregates and analyzes relevant data and provides visibility and insight into the actual experience of end users on the devices they are using. Unisys End User Experience Management Services does just this, enabling IT teams to address issues quickly before they become widespread and significantly impact employee performance. Managing the Real Experience in Real Time Unisys End User Experience Management Services look at the real end user experience in real time. It is defined by three primary components that interact dynamically and impact end users experience with the IT services they consume: Physical, Virtual and Mobile Device Performance: Storage, event log, hung processes, application crashes and Blue Screens of Death, WMI, top resource consumers, network read/write, boot and logon profiling, hypervisor, remote file share, battery, Wi-Fi and cellular network Application Performance: Latency, response time and key-to-glass transaction time for user workflows across any application User Productivity: Application, module and business function usage statistics, such as trades executed, calls closed, s sent, invoices created, etc. including usage trail, execution time and time spent A device-based Agent Monitoring Solution from Aternity, which does not impact system performance, breaks down each business transaction into six key measurements: Activity response Network latency Client Time Total network response time Total network incoming traffic Total outgoing traffic These measurements are aggregated for every user and transaction across physical, virtual and mobile devices, and are correlated with service management data by Unisys. This enables us to determine the probable cause related to issues outside the device. Combined with the device location, DNS target server, and IP address, the data empowers the IT team to rapidly identify the root cause of performance related incidents. Over time, this can greatly reduce the number of service desk calls. By monitoring, aggregating, analyzing and correlating metrics associated with the three main sources of performance problems, we work with our clients IT departments to: Optimize employee productivity by speeding incident resolution, ensuring SLA compliance, and improving IT environment performance Dramatically reduce business disruptions by identifying and addressing issues before they become widespread Better align IT resources to workload and automate more IT processes so resources can be utilized to support business growth initiatives Demonstrate tangible ROI on planned infrastructure investments Equipped with the ability to measure the business impact of poor application performance, the IT department can also provide quantifiable business value to the business teams it supports. The Unisys Approach: Focus on People Unisys takes a unique approach to help organizations derive maximum value out of their IT strategies. It starts with gaining insights into business objectives, operations and people not only how they work now but how they will work in the future. We put the end user at the heart of the solution, ensuring the right people can access the right systems and information, at the right time, at the right location, and on the right device. From there, we work with clients to develop strategies that improve innovation, efficiency, productivity and, ultimately, the end user experience. Unisys Expertise Unisys provides end user services to some of the largest organizations around the world. Gartner has again named Unisys as a Leader in the 2015 North America End User Services Magic Quadrant. With more than 4,000 clients in over 100 countries, we support more than 3.5 million devices worldwide, manage more than 4 million field dispatches, and handle more than 10 million service incidents annually. Next Steps For more information on Unisys End User Experience Management Services and other Workspace Productivity as a Service offerings, please contact your Unisys representative, Peter Carapiet, Business Relationship Manager, GovConnect Team at or 2016 Unisys Corporation. All rights reserved. Unisys and the Unisys logo are registered trademarks of Unisys Corporation. All other brands and products referenced herein are acknowledged to be trademarks or registered trademarks of their respective holders.

5 Windows 10 Advisory & Migration Services HIGHLIGHTS Unisys and Microsoft have been working together for nearly two decades to help businesses avoid potential migration pitfalls Unisys has been helping clients improve their end users productivity, with over 4 million devices being managed from 65 global locations In a single coordinated managed deployment program, Unisys helped a global financial institution migrate over 50,000 devices, across 1,500 offices, without any business disruptions Enhance End User Productivity and Avoid Migration Costs with a Team of 1,000+ Microsoft Certified Specialists With mobility, cloud, big data, and social moving from the shadows to center stage, your organization now faces fresh new threats and challenges to withstand the competitive frontier of the new digital world. Your employees, who are key partners for your organization s success, need to be digitally equipped to foresee potential threats and mitigate risks, while converting challenges into opportunities. In order to be relevant in today s digital world, your employees not only need adapt to the millennial working styles, but also cultivate informed decision making, which yields better business outcomes. Windows 10 provides an optimal foundation for your employees to take full advantage of cloud-based productivity services on a host of mobile devices that suit your specific business needs. Prior to Windows 10 migration, Unisys can help you assess your current end user environment and determine how your organization can leverage the best of the security, productivity and mobility features that Windows 10 offers. Unisys can help your IT department create a secure end user environment leading to reduced TCO and improved service levels. The Windows 10 Advisory & Migration Services offering is a part of the Unisys Workspace Productivity as a Service (WPaaS) offering, a comprehensive suite of consumptionbased hybrid cloud services designed to enhance end user empowerment in the digital workplace.

6 Unisys Advisory & Migration Services Migrating to a new operating system comes with steep learning curve and has many potential pitfalls, which can result in lost user productivity and business disruption. Unisys Advisory & Migration Services enable smooth, end-to-end, on-time, and cost effective migrations with enterprise-scale planning, deployment and management. Advisory & Consulting Services help build an efficient, well-managed migration strategy and implementation plan. This includes creating a roadmap of new features and functions suited for different personas. Unisys can also advise on effective utilization of Microsoft licensing agreements, image management methodologies and enterprise update options. Application Readiness services can assess applications readiness, test them for compatibility, and repackage or remediate applications, where necessary, for smooth performance. Unisys can also help your organization with application virtualization for your business critical applications, and enable application mobility for the Windows 10 environment. Environment Readiness service helps develop the appropriate deployment models for an efficient, low-risk migration including upgrade of Active Directory, integration of Azure A//D, and step-by-step SCCM upgrade. It also covers image design, image management, and image automation to ensure smooth functioning of the operating system and its applications on all devices post-migration. Managed Deployment Services provide high levels of service delivery, business continuity with visibility into enduser support system, costing mechanism and decision making during the deployment. This service covers zero and low touch installations, end user communications, asset tracking and logistics, and delivery progress reporting dashboards. End User Support Services provide high levels of specialized onsite and remote user support during and immediately after the deployment, to maintain business continuity. The service also includes user training, user communications, a specialized service desk, floor walkers, and on-site TechCafé support services. Persona Services supplement the Windows Migration Services to map the right combination of devices, apps, support, and management by persona. This enables your employees to be mobile, social and flexible for higher levels of performance. Migration Services Framework Unified Endpoint Management Services combine mobile and desktop management into a single unified service. Windows 10 is the first desktop OS to expose a full range of management APIs that allow it to be managed like a mobile device through popular mobile environment toolset. End User Experience Monitoring offers services during and after migration to identify any potential business disruptions. It helps you locate the affected users who are not experiencing the desired performance from their operating system and/ or devices. Delivering Results Unisys has more than 1,000 Microsoft-certified specialists, collectively holding over 4,400 Microsoft certifications, working from 65 locations around the world. They are specialized in using consistent processes, proven deployment models, and integrated toolsets. Unisys has been a Microsoft Gold Certified Partner for 19 years, with extensive experience in Windows images, low-touch and zerotouch installation delivery, and automated deployment. Next Steps Unisys can help your organization migrate to Windows 10 in a timely, cost effective and low-risk free manner, while accelerating your time to ROI. For more information on Unisys Windows 10 Advisory & Migration Services and other Workspace Productivity as a Service offerings, please contact your Unisys representative, Peter Carapiet, Business Relationship Manager, GovConnect Team at or 2016 Unisys Corporation. All rights reserved. Unisys and the Unisys logo are registered trademarks of Unisys Corporation. All other brands and products referenced herein are acknowledged to be trademarks or registered trademarks of their respective holders.

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