Project Stakeholder Management

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Arline McKinney
6 years ago
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1 Jambo (Swahili)

2 Project Management Process Groups Project 4. Integration Management Initiating Planning Executing 5. Scope Monitoring & Controlling Closing Knowledge Areas 6. Time 7. Cost 8. Quality 9. Human Resources 10. Communications 11. Risk 13. Stakeholder 12. Procurement Project Stakeholder Management

3 Project Stakeholder Management Initiating Process Group Planning Process Group 13.1 Identify Stakeholders: get em in a register! 13.2 Plan Stakeholder Management: strategies to engage Outputs.1 Stakeholder register Executing Process Group 13.3 Manage Stakeholder Engagement: needs & expectations Monitoring & Controlling Process Group Closing Process Group 13.4 Control Stakeholder Engagement: monitoring relationships

4 13.2 Plan Stakeholder Management Inputs Tools & Techniques Outputs What & Why?.1 Project management plan.2 Stakeholder register.3 Enterprise environmental factors.4 Organizational process assets.1 Expert judgment.2 Meetings.3 Analytical techniques.1 Stakeholder management plan.2 Project documents updates To provide a clear plan to for how to interact with project stakeholders The Stakeholder management plan identifies how the project will affect stakeholders and therefore how much engagement is required The goal is to create and maintain relationships between the project team and stakeholders

5 13.2 Plan Stakeholder Management Inputs Tools & Techniques Outputs.1 Project management plan.2 Stakeholder register.3 Enterprise environmental factors.4 Organizational process assets.1 Expert judgment.2 Meetings.3 Analytical techniques.1 Stakeholder management plan.2 Project documents updates Analytical Techniques: to determine the level of stakeholder engagement These levels are: Unaware - of the project and its potential impacts Resistant - aware of the project & impacts and resistant to change Neutral - aware of the project yet neither supportive nor resistant Supportive - aware of the project & impacts and supportive of it Leading - aware of project & impacts and actively engaged in ensuring the project is a success

6 13.2 Plan Stakeholder Management Stakeholder Unaware Resistant Neutral Supportive Leading Stakeholder 1 C D Stakeholder 2 C D Stakeholder 3 D C Figure Stakeholders Engagement Assessment Matrix ugh this analytical process, gaps between the current and desired engagement levels can be i Document stakeholder engagement with an assessment matrix. This chart revels the gaps between the current and desired engagement levels. C = current stakeholder involvement D = desired level of engagement

7 13.2 Plan Stakeholder Management Inputs Tools & Techniques Outputs.1 Project management plan.2 Stakeholder register.3 Enterprise environmental factors.4 Organizational process assets.1 Expert judgment.2 Meetings.3 Analytical techniques.1 Stakeholder management plan.2 Project documents updates Stakeholder Management Plan: identifies the strategies required to engage stakeholders Consider & define: The current and desired engagement levels of key stakeholders The scope and impact of change to stakeholders Stakeholder interrelationships and potential overlap The stakeholder communication requirements

8 13.2 Plan Stakeholder Management Inputs Tools & Techniques Outputs.1 Project management plan.2 Stakeholder register.3 Enterprise environmental factors.4 Organizational process assets.1 Expert judgment.2 Meetings.3 Analytical techniques.1 Stakeholder management plan.2 Project documents updates Stakeholder Management Plan, Consider & define: The language, format, content and level of detail of the information to be distributed The reason for the distribution and the expected impact The time frame and frequency for distribution The method for updating and refining the plan

9 Project Integration Management

10 Project Management Process Groups Project 4. Integration Management Initiating Planning Executing Scope Monitoring & Controlling Closing Knowledge Areas 6. Time 7. Cost 8. Quality 9. Human Resources 10. Communications 13. Stakeholder 11. Risk 12. Procurement Project Integration Management

11 Project Integration Management Outputs Initiating Process Group Planning Process Group Executing Process Group Monitoring & Controlling Process Group Closing Process Group.1 Project charter 4.1 Develop Project Charter: authorizes project existence 4.2 Develop Project Management Plan: integrating plans 4.3 Direct and Manage Project Work: leading, performing, implementing 4.4 Monitor and Control Project Work: tracking, reviewing, reporting 4.5 Perform Integrated Change Control: reviewing, approving, managing 4.6 Close Project or Phase: finalizing activities

12 4.2 Develop Project Management Plan Inputs Tools & Techniques Outputs.1 Project charter.2 Outputs from other processes.3 Enterprise environmental factors.4 Organizational process assets.1 Expert judgment.2 Facilitation techniques.1 Project management plan This is the central document that defines the basis of all project work PMBOK p. 72 And your final assignment! - Scope baseline (Section ) - Schedule baseline (Section ) - Cost baseline (Section ) - Scope management plan (Section ) - Requirements management plan (Section ) - Schedule management plan (Section ) - Cost management plan (Section ) - Quality management plan (Section ) - Process improvement plan (Section ) - Human resource management plan (Section ) - Communications management plan (Section ) - Risk management plan (Section ) - Procurement management plan (Section ) - Stakeholder management plan (Section )

13 A Project Management Plan must: Have stakeholder buy-in Be approved by management Be realistic Be a formal document The last step: A kickoff meeting: to formally announce the start of the project to go over project details

14 Performance Measurement Baseline = Scope baseline + Schedule baseline + Cost baseline = Project Control Project performance is judged against baselines A project manager is judged against the baselines look for change from baselines as a project progresses what plan is in place to deal with change? changing a baseline is a last resort Exam: Understand that deviations from baselines are often due to incomplete risk identification & risk management

15 For you to do - the complete list Documents for the final project: Chart Text Table 4-1 Differentiation Between the Project Management Plan and Project Documents Project Management Plan Change management plan Communications management plan Configuration management plan Cost baseline Cost management plan Human resource management plan Process improvement plan Procurement management plan Scope baseline Project scope statement WBS WBS dictionary Quality management plan Requirements management plan Risk management plan Schedule baseline Schedule management plan Scope management plan Stakeholder management plan Activity attributes Activity cost estimates Activity duration estimates Activity list Activity resource requirements Agreements Basis of estimates Change log Change requests Forecasts Cost forecast Schedule forecast Issue log Milestone list Procurement documents Procurement statement of work Project calendars Project charter Project funding requirements Project schedule Project schedule network diagrams Project Documents Project staff assignments Project statement of work Quality checklists Quality control measurements Quality metrics Requirements documentation Requirements traceability matrix Resource breakdown structure Resource calendars Risk register Schedule data Seller proposals Source selection criteria Stakeholder register Team performance assessments Work performance data Work performance information Work performance reports

16 Project Integration Management Initiating Process Group Planning Process Group Outputs.1 Project charter 4.1 Develop Project Charter: authorizes project existence 4.2 Develop Project Management Plan: integrating plans Outputs.1 Project management plan Executing Process Group Monitoring & Controlling Process Group Closing Process Group 4.3 Direct and Manage Project Work: leading, performing, implementing 4.4 Monitor and Control Project Work: tracking, reviewing, reporting 4.5 Perform Integrated Change Control: reviewing, approving, managing 4.6 Close Project or Phase: finalizing activities

17 Q&A

34 Kwaheri (Swahili)

Project Scope Management

Project Scope Management Assalam-o-alaikum Project Management Process Groups Project Integration Management Knowledge Areas Initiating Planning Executing Scope Time Cost Quality Human Resources Communications Monitoring & Controlling