The Midwest Regional Gaming Regulator s Seminar
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- Ambrose Milton Armstrong
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1 Presents: The Midwest Regional Gaming Regulator s Seminar July 13, 2017 The 61 E. 14th St., Kansas City, MO 64105
2 Wednesday, July 12, :30 p.m. 5:00 p.m. Optional Kansas City Gangster Tour (limited capacity), Union Station ** 5:00 p.m. 7:00 p.m. Opening Reception Harvey s at Union Station, 30 W. Pershing Rd., Kansas City, MO ** Thursday, July 13, :00 a.m. 4:30 p.m. Conference Registration and Information Desk Open * 8:00 a.m. 8:45 a.m. Continental Breakfast and Networking Opportunities 8:45 a.m. 9:00 a.m. Welcome and Opening Remarks Don Brownlee, Executive Director, Kansas Racing & Gaming William K. Siebert, Jr., Executive Director, Missouri Gaming Kevin Mullally, Vice President of Government Relations & General Counsel, GLI 9:00 a.m. 10:00 a.m. What to Do in the Event of an Online Breach Protocols for Regulators Security can no longer be viewed as an extra layer of a business protocol. Executives are worried about breaches, their organizations reputational risk and protecting their client data. These risks are becoming more and more financially and operationally impacting as well. Security must become embedded in organizations core business framework. With the growing cyber-crime landscape, threats to private or intellectual property, and the ever-increasing fallout associated with security incidents, failing to implement the appropriate countermeasures can be hazardous. How can organizations with limited IT resources move to 24x7 vigilance? By providing visibility! Visibility by means of operational, strategic and tactical security. Services are available to help automate information security and position organizations to be able to triage any system in real time. The reality of information technology is that not every offender s actions can be blocked completely. When an incident does occur, comprehensive case management must be used to ensure proper workflow from initial investigation through archiving for legal or investigative purposes. Case management activities are normally led by an experienced Cyber Incident Response Team that guides the classification, initial triage, assignment, and escalation to ensure proper chain of custody. 2
3 What should regulators do in the event there is an online breach either involving the casino or lottery s systems or their own? Join us for this panel discussion to learn more. Steve Burns, CEO, Bulletproof David Axtell, Partner, Stinson Leonard Street Ronda Schell, Special Agent, Federal Bureau of Investigation Peter Wolff, Compliance Manager, GLI 10:00 a.m. 11:00 a.m. Verification and Inventory Management Tools for the Modern Gaming Floor: Lessons from the Field The increasing complexity of gaming content, bonus features and the introduction of skill and hybrid games, makes conducting proper field inspections to ensure the protection of critical assets more challenging than ever. The issue is further complicated by the rapid expansion of systems functionality, their integration into a broader scope of activities and the growth in cashless wagering and server-based gaming. This panel will discuss the training and techniques needed for effective device and systems verification and the tools regulators are using to better manage their gaming floor to ensure compliance. Faisal Khan, Director of the Las Vegas Laboratory, GLI Dennis Bachman, Director of IT and Electronic Security, Kansas Racing & Gaming Chris Fleenor, Manager of Electronic Gaming Technology, Ohio Casino Control Ian Hudson, Compliance Officer, Iowa Racing & Gaming Todd Nelson, Technical Regulatory Manager, Missouri Gaming 11:00 a.m. 11:15 a.m. Refreshment Break and Networking Opportunities 11:15 a.m. 12:15 p.m. Getting Better Compliance: How Audits Can Change Behavior Continuous improvement is a key aspect of an effective audit program. This session will focus on how to evaluate your audit program to ensure it is addressing the most critical risk factors and that you are employing the skills and techniques needed to produce effective results. Discussion topics include: Using proper interview techniques to detect deception Designing meaningful performance metrics that measure risk control Are your internal controls and audit plans updated to detect the latest trends in fraud? How to monitor the security department Effective oversight of AML/CTF programs 3
4 The role of auditors in network security How to prepare for the introduction of cashless wagering systems, alternative currencies and automated payment systems Auditing skill-based and hybrid electronic games Charles LaBoy, Executive Director, Pokagon Band Gaming Craig Donahue, CPA, Audit Manager, Ohio Casino Control Leshia Kempker, Compliance Manager, Missouri Gaming Kala Loomis, Director of Enforcement & Compliance, Kansas State Gaming Agency Brandi White, Director of Administration, Finance and Audit, Kansas Racing & Gaming 12:15 p.m. 1:30 p.m. Lunch 1:30 p.m. 2:45 p.m. G2S/S2S: Regulatory Practices for Implementing Next-Generation Protocols Today Explore how these next-generation protocols have revolutionized the way information is exchanged between gaming devices and back-of-the-house systems. Implementing the G2S/S2S protocols encourages migration from proprietary data system silos into powerful data networks, providing regulators and operators with a much wider array of tools to manage information, improve compliance and positively impact the player experience. This session will discuss regulatory initiatives and examine first-hand experiences implementing these TCP/IP-based protocols in both contained and distributive networks. The learning objective is to better understand how to leverage the experience of those who have examined how G2S/S2S can drive better user experiences and improve the regulator s ability to manage ever-increasing volumes of data. Matt Toler, Technical Compliance Manager, GLI Josh Brody, Trooper, Illinois State Police Chris Fleenor, Manager of Electronic Gaming Technology, Ohio Casino Control Lyndsey Hambleton, Video Production Manager, Oregon State Lottery Lester D. Stanley, Executive Director, Rincon Gaming 4
5 2:30 p.m. 3:30 p.m. Emerging Gaming Channels and Technology: Lessons from Regulated Markets Over the past four decades, policy makers have devised a robust system of gaming regulations to protect consumers and create a revenue stream from gaming activity that benefits the public interest. Regulators are now confronted with the next generation of gaming technology which is often described as a new type of game or a hybrid, requiring new rules and statutory changes. However, a deeper dive reveals that most of the games share characteristics that are similar to games that have already been approved and existing game approval processes rather than massive rule overhauls or statutory changes, providing the best policy solution to ensuring the integrity of the games. In addition, the introduction of new online gaming channels requires regulators to begin considering how to monitor new forms of gaming that will likely begin to occur outside of brick and mortar facilities. Furthermore, regulators are now encountering new gaming products, some of which emerge outside of the regulatory structure. The rapid introduction of new genres of products may require regulators to develop rapid response techniques to prevent the Uberization of the gaming industry. This panel will explore how regulators can focus to protect critical revenue streams and the integrity of emerging products delivered through new channels. Chad Kornett, Director of Technical Compliance, GLI Bruce Molnar, Chairman, Pokagon Band Gaming Blaine Preston, Security & Integrity Manager, Missouri Lottery Roman Rubas, Technical Compliance Engineer, GLI 3:30 p.m. 3:45 p.m. Refreshment Break and Networking Opportunities 3:45 p.m. 4:45 p.m. Protecting Privacy: The Growth of Player Data Collection and How to Avoid Compromises The collection of consumer data is an important aspect of nearly every business, and gaming operators are no exception. The development of new gaming products, services and delivery channels using location technology provide operators and their contractors with the ability to continually gather player behavioral data and use it enhance the player experience. However, it is also used for personalized, targeted marketing, research and future product and service development. This panel will discuss how the gaming industry fits into existing regulatory and consumer protection laws and the importance of understanding how data is stored and accessed. It will also examine issues relating to privacy notices and player consent. Kevin Mullally, Vice President of Government Relations & General Counsel, GLI 5
6 Stephen J. Cosentino, Chair, Intellectual Property & Technology Division, Stinson Leonard Street Ed Grewach, General Counsel, Missouri Gaming Patrick Martin, Director of Regulatory Compliance, Ohio Casino Control Mark Ostrowski, Administrator, Illinois Gaming Board 4:45 p.m. 5:00 p.m. Closing Comments Don Brownlee, Executive Director, Kansas Racing & Gaming William K. Siebert, Jr., Executive Director, Missouri Gaming Kevin Mullally, Vice President of Government Relations & General Counsel, GLI 5:00 p.m. 6:30 p.m. Hospitality Room For those from the Kansas City area or staying over on Thursday evening, a hospitality room will be available at the Kill Devil Club across the hall from the. GLI will host, but a cash bar will be available for attendees required to pay for refreshments. 6
7 Seminar Logistics Hotel Information GLI has arranged for a limited room block at a government per-diem rate of $117 per night at the Sheraton Kansas City Hotel at Crown Center (2345 McGee St.). To book your room with the special rate, please visit This room block is based on a first come, first serve basis, so please book now. The group rate is available until June 12, In order to qualify for the special per-diem rate, you must show proper identification when checking in or you may be subject to paying a higher room rate. Guests must be government employees or active military and must show a valid government ID at check in. Not valid for government-contracted vendors. For guests that would like to call the hotel via the Sheraton reservations line ( ) instead of booking a room online, please reference GLI Midwest Seminar. Conference Registration/Check-In and Information Registration and check-in is available the day of the event. If you have any questions, please contact Jerri Mullally at or j.mullally@gaminglabs.com. For more information about this event, please visit gaminglabs.com/events/midwest-regional-gamingregulators-seminar-1. Networking Opportunities Wednesday, July 12, 2017 Kansas City Gangster Tour 3:30 p.m. to 5:00 p.m. Opening Reception 5:00 p.m. to 7:00 p.m. Thursday, July 13, :00 a.m. to 8:45 a.m. 11:00 a.m. to 11:15 a.m. 3:45 p.m. to 4:00 p.m. Closing Reception 5:00 p.m. to 6:30 p.m. *Payment Information This event is a training that GLI is required to provide to the Kansas Racing and Gaming under its contact with KRGC. If there is any attendee from a jurisdiction that may require payment of the actual costs of the event, please contact Jerri Mullally at j.mullally@gaminglabs.com to obtain detailed cost information. Depending on the law of the jurisdiction, the attendee may have the option of not partaking in breakfast, breakouts or lunch and getting meals on their own. GLI will do everything it can to accommodate your specific needs. **Optional Networking Events Attendees who are subject to ethical rules that require them to pay for the cost of the optional networking events, the cost of the Kansas City Gangster Tour is $25.00 per person. GLI will have an open tab at the cocktail event, but attendees subject to ethical restrictions will have the opportunity to purchase their own food and beverages at the reception to comply with any ethics rules that may apply. 7
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