SOLUTION OUTAGE AND DISTRIBUTION MANAGEMENT

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1 SOLUTION OUTAGE AND DISTRIBUTION MANAGEMENT

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3 THE SMART GRID importance of customer Service and reliability Increasing or maintaining power reliability is the fundamental charter for utility companies, but it is made difficult by multiple challenges facing utilities today, including aging infrastructure, a retiring workforce, rising costs, and mandated carbon reduction. For electrical utilities to continue to meet service requirements and regulations even as they endeavor to meet these pressing challenges and deploy grid modernization technologies they require an efficient way to restore power as quickly as possible when service interruptions occur. Intergraph s InService solution for outage management systems (OMS) and mobile workforce management (MWFM) provide the foundation for improving outage response and restoration times, quickly analyzing and diagnosing trouble, and efficiently dispatching and mobilizing field crews. These benefits directly improve overall operational efficiency, increase reliability, and provide better information for accurate and timely customer communications. During the next 10 to 15 years, consumers around the world will see major changes in the way electricity is transmitted, distributed, and metered to businesses and households. The relationship between the utility and its customers will forever be changed. To effectively harness and manage this change, utilities need sophisticated software solutions and visionary partners who can provide cost-effective, enterprise solutions. 1

4 Outage management At the core of a modern outage management system is the network model of electric facilities, usually from a geospatial or geographic information system (GIS) with links to customer information systems (CIS). Outage notifications are analyzed using interfaces to a CIS, integrated voice response (IVR), and an automated metering infrastructure (AMI). Using a configurable rules engine, these calls are then grouped together to predict the correct protection device. Input from supervisory control and data acquisition (SCADA) systems and manual input from an operator or dispatcher supplement these predictions. Leveraging intelligent land base and road network information into a geospatial display, you can quickly locate the closest qualified crews for assignment. Using an integrated mobile client, these field crews can receive their work orders wirelessly and after restoring power, can document the cause and restoration time electronically. Intergraph s InService OMS improves and optimizes network reliability with a comprehensive set of integrated tools that seamlessly manage operational and customer data across the enterprise. Using InService will streamline operations and help deliver improved customer satisfaction with increased awareness of the restoration activities provided to customers. Trouble Analysis The trouble analysis engine at the heart of the InService solution performs critical processing for the outage and mobile workforce management solution. This server-based component uses the network connectivity model migrated from the GIS as the baseline configuration, and then processes all transactions to maintain the real-time state of the distribution system. Trouble analysis handles all outage calls or meter notifications to predict the extent of an outage and the most likely point of failure. The engine automatically groups related notifications into an outage event based on real-time network configuration. It also considers any manual or confirmed device operations received from SCADA and sends the outage job to the appropriate dispatch workstation, where outages display dynamically in the geospatial view. Trouble analysis also provides the following functionality: Safety and operational tagging placement Modifications to the connectivity model by changing device status and adding temporary network devices, such as cuts or jumpers Completion of outages and capture of closing information Partial restorations, including automatic calculation of customers restored by each step Ability to change the predicted outage location to the next logical upstream or downstream device Network tracing Transfer of incorrectly mapped customers to correct device Dynamic colorization of the network based on real-time status Automatic generation of customer callback lists to verify restoration Generation of customer lists downstream from network devices and outage locations Automatic calculation of estimated restoration times for all outages based on outage type, device type, time of day, day of week, and weather condition 2

5 Trouble analysis provides a significant return on investment for utilities because it automates a labor-intensive process and determines the fastest approach to restore a customer s electrical service. Distribution Management Maintaining the OMS electrical model current to the physical network is paramount to accurately predicting outage locations and tracking which customers are without power. Intergraph s OMS capabilities can manage the network in real time and incorporate distribution management system (DMS) functionality. This common user interface integrates other real-time data necessary for system operations. Intergraph provides a single integrated console for the smart grid to improve overall situational awareness and achieve significant cost savings and efficiency in grid operations. Our solution consolidates and integrates disparate applications, traditionally in different locations, into a common operating picture in a single operations control center. You can manage device control and network operations directly through the command center to reroute power, manage voltage levels, reconfigure the network, and sectionalize outages quickly to restore power faster than ever before. Switching Plans Intergraph s OMS tools enable you to prepare and execute switching plans. These tools, which are tightly integrated with geographic and schematic views of the operational network, handle emergency and planned switching for maintenance or construction. The switch plans aid in quicker restoration by providing accurate and timely information to the right field crews. Intergraph also offers a switch plan generator that works directly with the network map to automatically create a switching plan using criteria input by the user. Progress Energy Progress Energy, headquartered in Raleigh, North Carolina, is a Fortune 250 energy company with more than 21,000 megawatts of generation capacity and nine billion dollars in annual revenues. The company includes two major utilities that serve more than 3.1 million customers in the Carolinas and Florida. Following the 2004 hurricane season that battered Florida, Progress Energy was challenged with a way to better assess outages during and after major storms. The four major hurricanes that hit Florida cost Progress Energy more than $360 million. With more than 70 percent of Progress Energy s total restoration cost being related to labor, the sooner people start working means big savings. Progress knows the fastest way to save money is by dispatching people where they are most needed. With help from Intergraph s outage management solutions, Progress tested pinging meters with helicopter flyovers. Using the helicopter in test runs, the company was able to read more than 100,000 meters in one hour determining what meters were working and where outages were located. 3

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7 The functionality allows you to create, review, and execute switch plans with multiple tiers of approval. The switch planning tools also help you place tags, pre-assign steps to crews, and capture detailed activity logs. An operator can include steps for non-network devices, create plans with multiple stages, add steps during logging, and search for plans using multiple criteria. Once a plan is built, it can be printed or sent in the form of a message to other dispatchers or mobile clients. You can save plans as templates and easily refer to them in the future. A separate offline study mode can run independently and use its own electrical network map, allowing you to design and store switch plans against future geospatial and electrical network configurations while dispatching against current configurations. In Switching Simulator, you can load data from either permanent or temporary network tables and then modify the loaded network model using switch and jumper operations. You can then examine the effects of network model changes through tracing and additional switching operations. The application generates and stores plans against the new network model and makes them available for use in production. Smart Meter Integration Advanced metering infrastructure (AMI) helps utility companies easily verify outages and quickly dispatch crews for outage restorations. Data from AMI systems provides early identification of outages, determines outage extents, and verifies power restoration to customers involved in outages. Intergraph s InService-AMI interface sends requests and receives results from smart meters, indicating whether the pinged meter has power. The system can automatically generate a ping request to verify a service level outage, or allow dispatchers to manually ping a device, premise, or event to determine the power status of a meter. The results are displayed in a user interface view with link to the location of the meter on the map display. Dispatchers can then create or cancel outage calls based on meter ping results. The ability to use two-way communications enables AMI vendors to ping meters at configured intervals or gather meter information on demand. This integration improves customer service by quickly identifying service level outages, thereby reducing outage incidences. Damage Assessment Intergraph s damage assessment tools empower you to capture accurate damage reports quickly and efficiently using mobile computing and wireless communication technology. Automating damage assessment activities can significantly improve your response in an emergency through field reports for preliminary damage assessment. This assessment can provide a better picture of the damage, identify and prioritize storm-affected areas, determine initial staffing levels, and calculate potential duration of the storm. Performed once the restoration is underway, comprehensive damage assessment can keep crews focused on the critical infrastructure repairs that restore power to customers as quickly as possible. Optimizing storm management through the integration of damage assessment into the outage management process, and leveraging technology such as distribution automation devices and smart meters can decrease restoration time, increase customer satisfaction, and transform the chaos of a large storm into a planned activity. 5

8 6 Geospatial Displays InService s geospatial displays of the distribution system promote integrated landbase and intelligent road networks. Displays of predicted outage locations and utility crews on a map provide the basis for central dispatch. From the base map, you can operate switches, perform drag and drop dispatch, turn on and off layers, and see configurable tool tips and attributes of the facilities. The network map features dynamic colorization and attribute-based symbology that changes with the state of the device. Filtering of the events and feeders help you focus on specific areas of responsibility. Additions to the geospatial map include dynamically generated schematics of the network and substation one-line diagrams where you can perform the same base operations. Mobile Workforce Management Complementary to Intergraph s dispatching capabilities, our mobile workforce management (MWFM) solution supports dispatch, scheduling, and mobile computing solutions for all types of field work. This enterprise-scalable platform eliminates the need for multiple dispatch systems and, combined with OMS, allows field crews and dispatchers to view identical network maps and work information. Intergraph s MWFM solution can: Reduce or eliminate manual paperwork and trouble ticket sorting Reduce data entry errors through validation of mobile forms Enable accurate and timely communication to customers Improve productivity by ensuring crews with the appropriate resources are dispatched to complete the job Allow monitoring of crew productivity and safety through wireless work updates and GPS tracking Computer-Aided Dispatch Intergraph s InService system expands the capability of standard outage management systems by providing you the tools needed to manage your critical resources through integrated computer-aided dispatch (CAD). A critical component of the CAD system is crew/vehicle monitoring and wireless communication. These two technologies help dispatchers identify the closest crew to dispatch and issue a wireless trouble order. Advanced system dispatching tools also help locate the closest crew, recommend crews using skills and equipment, and monitor shift times. Intergraph s CAD receives high marks for its ease-of-use and workflow efficiencies through the following capabilities: A smart user interface and common operating picture integrates crucial, real-time, and accurate data on demand into easy-to-understand visual representations Reduction in dispatch planning time with realtime recommendations of optimal resources Comprehensive dispatching workflow supports an end-to-end solution for the entire dispatching process, from outage notification to two-way communication with mobile response units in the field Intergraph s web-based dispatch system leads the industry in remote dispatch capabilities, enabling secure and efficient dispatch from the field Assign multiple outages to the same crew or hold them for scheduling at a specific time pending unit availability or other conditions The ability to track resources helps you monitor activity from the simple Dispatch, Enroute, and Arrive status changes, and alerts you if a crew fails to respond within the required time with integrated real-time automatic vehicle location (AVL)

9 Our geospatially powered software seamlessly integrates an interactive, real-time map for dispatch to ensure you have accurate information to make smart decisions when seconds count. All these features instill confidence that you have the right information on hand, and enhances your ability to act quickly and appropriately. Scheduling and Resource Allocation InService features advanced MWFM capabilities required by utilities to minimize service costs and maximize crew efficiency. This includes functionality to schedule same day or future work, tools to automate the process, and the ability to manage the resources. Intergraph s Scheduling and Resource Allocation application features the following functionality: Real-time assignment of orders to the most qualified crew considering configurable parameters (i.e., priority, drive time, etc.) automatically without dispatcher involvement Ability to adjust a crew s workload when same-day work requires completion Dispatching of large volumes of work to crews automatically, following a user-defined set of rules, matching the skill set and attributes of the crews to the right jobs Manual assignment of work orders within the same user interface as the OMS Integrated crew management composition and schedule variations Ensured resources to meet appointments by displaying available appointment times back to the dispatcher Dispatcher productivity alerts, such as when an assignment cannot be completed, a crew goes out of wireless coverage, or an appointment time is in danger of being missed Oncor Electric delivery Oncor Electric Delivery is a regulated electric distribution and transmission business that uses superior asset management skills to provide reliable electricity delivery to consumers. It operates the largest distribution and transmission system in Texas, providing <PS: BLACKBAR over more than 102,000 miles of distribution CALLOUT and 14,000 miles of transmission lines. HEADER> power to three million electric delivery points With systems from Intergraph, Oncor is advancing its outage management system <PS: to support BLACK smart BAR grid operations, BODY HEADER integrating 2> power systems analysis and service restoration <PS: with a Black single Bar graphic Body user Copy> interface. 7

10 Field Automation To improve productivity of field personnel, Intergraph s Field Automation application uniquely integrates mobile mapping with the back office outage and workforce management systems on a single platform. The application is designed to work in a connected or disconnected mode with the ability to store and forward information allowing crews the flexibility to work inside and outside of wireless coverage. Via a mobile data terminal, field service personnel can accept multiple types of work orders, view up-to-date facility maps, turn redlines into almost immediate database updates, and communicate instantly with dispatch. Field personnel can accomplish more work through immediate and efficient communication, data updates, and use of the most current enterprise data. Intergraph s rich functionality includes navigation, analysis, vehicle tracking and routing, job creation and management, and access to real-time status of crews and jobs. Mobile Solution Intergraph s thin client mobile solution, I/Mobile TC, is seamlessly integrated to the back office outage and workforce management systems so you can view, update, and complete work orders of all types. The robust functionality of the mobile solution includes the following items: Presenting the field user with similar functionality offered to the dispatcher Creating outages on network devices Updating and confirming outages Performing partial restorations Adding safety tags to devices Changing a predicted outage location up and downstream Tracing the electrical network Viewing customer callback lists Integrated damage assessment

11 The mobile solution also incorporates general functionality across outage and mobile workforce, including: Messaging functionality to other individual users or message groups Communication-independent platform that works with a variety of systems Electronic exchange of information that decreases radio traffic and reduces calls to dispatch for more information Changing of crew status, including signing on and off and changing availability status Complete mapping of street network, land base, and facilities with full navigation capabilities Navigation aids, including turn-by-turn directions Support for receiving and attaching files Facility inspection and vegetation management Ability to perform field designs and send them back to GIS EXTENDED APPLICATIONS Critical Infrastructure Protection Utilities are challenged by operating and protecting their critical infrastructure while being good stewards of the environment and meeting the energy needs of their customers. World events have focused our attention and concern on security. Governments, public safety agencies, utilities, and others work tirelessly to assess the vulnerabilities of our national critical infrastructure, evaluate these vulnerabilities, and coordinate with other government and private entities to ensure the most effective response. Successfully managing and securing critical infrastructure and responding to large-scale natural or manmade incidents present enormous challenges. Intergraph s geospatially powered incident management solutions improve utility responsiveness and resiliency in the face of such threats. We integrate information from a variety of sources in real time to improve situational awareness within a utility s command-and-control environment. Enterprise Web Portal Utilities need to not only access the infrastructure information, but also be able to integrate geospatial information with a variety of other data types to support decision making and reporting requirements, both internally and externally. Intelligence solutions provide your employees, customers, and the public with fast and easy access to the integrated data within a geospatial context. Because web technology has evolved from posting static company information to becoming a powerful business platform, Intergraph s Enterprise Web Portal has emerged as the principal interface for content to executives, employees, and customers through a user-friendly format. It provides real-time access to multiple data stores, both on the Internet and on internal servers; direct access to the communications infrastructure data and land base information; and can include current information on inspections, service interruptions, and any number of reports. It s also an executive dashboard you can use for reporting, spatial analysis, and decision support functions. You can also control access according to the intended audience. The solution is a truly vendor-independent analysis tool, as it works with data from a variety of sources, including: Intergraph s infrastructure management systems Data formats from traditional GIS vendors Commercial database formats from Oracle, Microsoft, and others Design files from computer-aided design packages Data in OGIS (opengis) format, Web Services, and more 9

12 The idea behind the solution is straightforward provide real-time access to disparate data sources online and equip you with geospatial query, analysis, and visualization tools. With these tools, you can interrogate, analyze, assess, and formulate decisions in support of core business objectives, such as emergency management, critical infrastructure protection, economic development, and more. Any user equipped with a standard web browser can accomplish these tasks without specialized training. The Intergraph Difference Intergraph solutions are scalable to any enterprise, allowing integration of asset data with other corporate systems to further improve productivity and streamline workflows. Intergraph provides comprehensive geospatial infrastructure, outage, mobile workforce, smart grid, and field force management solutions to ensure the efficient operation of distribution networks. With more than 600 utility customers in more than 60 countries, coupled with more than 40 years of experience in the utilities industry, Intergraph is your single source for infrastructure management solutions. Having a single trusted vendor for these technologies eases integration, maximizes performance, and minimizes the number of vendors a utility has to work with, which lowers the risk and total cost of ownership to create a successful business solution.intergraph has a commitment to evolving product capabilities where a perfect combination of industry direction, customer input, and Intergraph strategic decisions help drive the solution. As your trusted partner, Intergraph provides best-in-class utility operations solutions and is leading the industry of intelligent network analysis. 10

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15 About intergraph Intergraph is the leading global provider of engineering and geospatial software that enables customers to visualize complex data. Businesses and governments in more than 60 countries rely on Intergraph s industry-specific software to organize vast amounts of data to make processes and infrastructure better, safer and smarter. The company s software and services empower customers to build and operate more efficient plants and ships, create intelligent maps, and protect critical infrastructure and millions of people around the world. Intergraph operates through two divisions: Process, Power & Marine (PP&M) and Security, Government & Infrastructure (SG&I). Intergraph PP&M provides enterprise engineering software for the design, construction, operation and data management of plants, ships and offshore facilities. Intergraph SG&I provides geospatially powered solutions, including ERDAS technologies, to the public safety and security, defense and intelligence, government, transportation, photogrammetry, and utilities and communications industries. Intergraph Government Solutions (IGS) is a wholly owned subsidiary of Intergraph Corporation responsible for the SG&I U.S. federal and classified business. Intergraph is a wholly owned subsidiary of Hexagon AB, (Nordic exchange: HEXA B) and (Swiss exchange: HEXN). For more information, visit and 13

16 Intergraph and the Intergraph logo are registered trademarks of Intergraph Corporation or its subsidiaries in the United States and in other countries. Microsoft is a registered trademark of Microsoft Corporation. Other products and brand names are trademarks of their respective owners Intergraph Corporation 12/11 UAC-US-0005D-ENG