This packet provides additional important information to help you transition to your new platform.

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1 Dear Customer, We ve recently notified your company s online banking users via of the exciting news that we will be replacing the current businessbridge platform with an enhanced platform called businessbridge Premier. Since its launch, we have received positive feedback about its breadth of capabilities and easy to use layout. This online banking platform will deliver the power and convenience you need to manage all your banking needs more quickly, easily and securely. This packet provides additional important information to help you transition to your new platform. WHAT DO YOU NEED TO KNOW? Your online banking system is being upgraded to the new businessbridgepremier. Please contact us for your upgrade date. NEW CREDENTIALS will be sent to you and your online banking users address on file the week prior to the date provided above. Please check your or contact us for your new credentials prior to logging in. SAVE AND RETAIN all transaction history and other important information from your businessbridge online banking as soon as possible. If needed, please contact us for the date in which your access and all information stored on the businessbridge platform will be unavailable. WHAT STEPS SHOULD YOU TAKE? SHARE AND REVIEW all upgrade information with other online banking users so they are ready for the transition. ENSURE you continue to have the required IBM Security Trusteer Rapport software installed on all computers used to access online banking to help protect against financial fraud losses. LEARN ABOUT businessbridgepremier at Watch self-help Videos to learn how to use the platform at your own pace Enroll in webinars to participate in live training sessions Download user guides for step by step product instructions We re confident this upgrade to the businessbridgepremier online banking platform will enhance your overall online banking experience. As always, we re here to answer any questions you may have. Please feel free to contact us at , option 4, Monday through Friday, 6:00 AM to 7:00 PM PT. Sincerely, Nadilee Russell Senior Vice President Director of Global Transaction Services MEMBER FDIC

2 UPGRADE OVERVIEW The below information will help address some frequently asked questions. 1. WHAT IS THIS UPGRADE? We are replacing your current businessbridge online banking with a new platform. We value your business and want to upgrade you with our latest technology businessbridge Premier, a new online banking platform with added features and benefits. 2. WHAT DO I NEED TO DO TO PREPARE FOR THIS UPGRADE? 1. Review the attached important information. 2. Share this communication and other information with all online banking users. 3. Visit for other important system information: Self-Help Training Videos User Guides Webinars 3. WHAT ARE THE BENEFITS OF THIS UPGRADE? 4. CAN I OPT OUT OF THIS UPGRADE? 5. AFTER MY UPGRADE DATE, CAN I CONTINUE USING MY CURRENT ONLINE BANKING BUSINESSBRIDGE PLATFORM? There are numerous enhancements in businessbridgepremier. Below is a brief list. Please visit eastwestbank.com/bbpremierupgrade for additional information. User-friendly design Convenient user administration functions Enhanced payment approval options Enhanced security Customizable reports No, the current platform (businessbridge) will be phased out and will no longer be available. We re confident that this upgrade will enhance your overall online banking experience. Starting on your specified upgrade date, your primary online banking site will be businessbridgepremier. Transactions (ACH, internal transfers and stop payments) should be performed only on this new platform. For your convenience, your businessbridge online banking platform will remain available for a short duration. Please refer to the dates provided on the introduction letter of this packet. Access and all information stored will no longer be available as of that date. You can potentially transact on both platforms from your upgrade date until your access to businessbridge platform terminates. Be careful to transact only on one platform. 6. WILL MY ONLINE BANKING FEES CHANGE? Your current businessbridge pricing will remain in place through the end of For your reference, enclosed in this packet is the businessbridgepremier fee schedule. Please feel free to contact us if you have any questions. Letter Reference: Upgrade Overview

3 STEPS TO LOG IN Utilize these steps to login in on or after your specified upgrade date. LOGGING IN On or after your upgrade date, start signing into your new online banking platform businessbridge Premier. Step 1: visit Step 2: Click on the Business Tab Step 3: Select businessbridge Premier Note: If you access businessbridge via shortcuts (desktop shortcuts, browser s favorite or bookmarks), please save this new online banking platform to your bookmarks. Your current saved favorites will not redirect you to the new site. LOGIN INFORMATION New online banking credentials will be sent to your the week prior to your upgrade date. You will be prompted to change your password at your initial login. If you do not sign in to the new platform within 14 calendar days of your upgrade date, you will need to contact Customer Service at , option 4, to reset your password. SECURITY QUESTIONS Upon your first login you will be prompted to answer new security questions. GENERAL SYSTEM REQUIREMENTS SUPPORTED BROWSERS IBM SECURITY TRUSTEER RAPPORT Consider updating your browser to one of the supported versions listed below: Windows Operating Systems: Windows 7, 8, 8.1, 10: Internet Explorer 11 - on Windows 8.1, 10 (desktop mode) Mozilla Firefox 50, 51, 52 Google Chrome 55, 56, 57 MAC OS X: From Mountain Lion (10.8) to Sierra (10.12) supports: Safari 8, 9.1, 10 Mozilla Firefox 50, 51, 52 Google Chrome on MAC is not supported Ensure you continue to have the required IBM Security Trusteer Rapport software installed on all computers used to access online banking to help protect against financial fraud losses. We strongly recommend downloading Trusteer Rapport with administrative rights. This will ensure: You have the most up to date software to help combat online fraud Minimize delays with accessing your new online banking Note: If you have previously installed Trusteer Rapport with limited PC Administrative rights, we recommend you to reinstall the software with administrative rights to avoid delays when accessing your new online banking. Letter Reference: BBPremier Logging In

4 IMPORTANT INFORMATION YOU NEED TO KNOW AFTER YOU LOG IN STANDARD ONLINE BANKING FEATURES This document provides suggested areas for you to review; you should review all aspects of the online banking system to ensure accuracy and appropriate access are granted. Save and retain all transaction history and any important information from your businessbridge online banking prior to the day your access to the platform ceases. Access and all information stored will no longer be available as of that date. FEATURES PREPARING FOR YOUR UPGRADE AFTER YOUR UPGRADE DATE IN YOUR NEW PLATFORM ACCOUNTS Personal and other ineligible accounts will not be moved into the new platform. If you need any additional information please contact us ACCOUNT HISTORY Print or export any account history for your internal reconcilement needs EXPORTING ACCOUNT HISTORY* DEPOSIT TICKETS, DEPOSITED CHECKS AND ISSUED CHECK IMAGES Print or export any account history for your internal reconcilement needs Quicken, Money and HTML formats are no longer supported N/A Six (6) months of account history prior to your upgrade date is automatically available If you export your account information or import account activities into an accounting software, you will need to create a new export profile format For assistance with QuickBooks (QBO), please contact your Quickbooks support representative N/A Six (6) months of deposit tickets, checks deposited and issued check images, prior to your upgrade date, are automatically available STOP PAYMENT For your internal reconcilement needs, print any stop payment details from the View Stop Payment Activity page INTERNAL TRANSFERS ESTATEMENT For your internal reconcilement needs, print any internal transfer details from the Transfer History page Transfer History in this platform will not be moved to the new platform Recurring transfers in your current platform: o Will continue until access terminates o Will not be moved to the new platform Cancel your recurring transfers prior to your upgrade date Your stop payment history is searchable in the new platform You can potentially transact on both platforms until your businessbridge platform s access terminates o Be careful to only transact on one platform o Please review your account activities to ensure there are no duplicates The same accounts you currently use to create transfers will automatically be moved as authorized accounts to the new platform Recreate recurring and any future dated transfers on the new platform N/A Please reenroll into estatements to continue receiving paperless statements Letter Reference: BBPremier Actions V

5 IMPORTANT INFORMATION YOU NEED TO KNOW AFTER YOU LOG IN STANDARD ONLINE BANKING FEATURES This document provides suggested areas for you to review; you should review all aspects of the online banking system to ensure accuracy and appropriate access are granted. Save and retain all transaction history and any important information from your businessbridge online banking prior to the day your access to the platform ceases. Access and all information stored will no longer be available as of that date. FEATURES PREPARING FOR YOUR UPGRADE AFTER YOUR UPGRADE DATE IN YOUR NEW PLATFORM ALERTS Alerts will not be moved to the new platform LOAN INFORMATION & PAYMENT** Please recreate alerts as needed There are additional alert features in the new system. Default security alerts are sent from to your address on file to notify you of new users being created, password resets, changes in your wire templates, etc. N/A Loan account activities prior to your upgrade date will be available in the new platform One-time loan payments are now available Recurring loan payments are not available in the new platform. Please contact us for alternative options ONLINE REQUESTS N/A Ability to submit Request Photocopy or Request Account Research is no longer available. Please contact our customer service center for assistance by calling , option 4, Monday through Friday, 6:00 AM to 7:00 PM PT * When applicable, the above system information is provided for general reference. ** Only certain loan types are available on online banking. Continue contacting your bank representative for additional loan information and loan usage. Letter Reference: BBPremier Actions V

6 IMPORTANT INFORMATION YOU NEED TO KNOW AFTER YOU LOG IN STANDARD ONLINE BANKING FEATURES This document provides suggested areas for you to review; you should review all aspects of the online banking system to ensure accuracy and appropriate access are granted. Save and retain all transaction history and any important information from your businessbridge online banking prior to the day your access to the platform ceases. Access and all information stored will no longer be available as of that date. FEATURES PREPARING FOR YOUR UPGRADE AFTER YOUR UPGRADE DATE IN YOUR NEW PLATFORM USER ADMINISTRATION* Review and deactivate user profiles * When applicable, the above system information is provided for general reference. All users on your online banking platform will be moved to the new platform To avoid any potential delays and ensure accuracy of access and system settings remain as needed for your company s requirements, it is important to allocate time to review your online banking settings and user entitlements (including approvals and limits) o System administration features and functions (create new users, reset passwords, access to system audit reports, and etc.) are an all-inone entitlement in the new platform o System administrators will continue to have full access in the new platform o Other users entitled with system administrative functions will be moved over without those functions o After review you may add the all-in-one system administrative functions to any user based on company/user needs System administrators will continue to support users with passwords and profile maintenances Please review user addresses and ensure it is updated for automated security notifications and password reset function All users will follow the same steps to login (refer to Steps to Login & General System Requirements sections in this packet) The new platform offers different user administration approvals, access entitlements, and limits options. If you require different user permissions please contact us immediately Letter Reference: BBPremier Actions V

7 businessbridge Premier SYSTEM INFORMATION & BENEFITS As your business grows, you ll need an online platform that can accommodate your expanded banking needs. With businessbridgepremier, you ll get robust features that keep you in sync with your account activities, help you make timely decisions, and manage your cash flow securely and efficiently. CORE SERVICES IBM SECURITY TRUSTEER RAPPORT ACCOUNT ACTIVITIES HISTORY AVAILABLE CUT OFF TIMES BENEFITS & ADDITIONAL INFORMATION Indicates new or enhanced features N/A N/A FREE! This software provides an additional layer of security: Protects against financial malware Safeguards user s online banking identity and login credentials Removes certain malware from your computer 180 Days N/A Real time update of account balances and activities Enhanced display and search capabilities ESTATEMENT 7 Years N/A Access your electronic statements on businessbridgepremier, no need for separate login information Go green! Capabilities to save or print official statements as needed Available to you sooner than mailed paper statements INTERNAL TRANSFERS & LOAN PAYMENTS 180 Days 8:00 PM PT Create one-time, transfer templates, or recurring transfers (excluding loan payments) Schedule transactions up to 30 days in advance Multilayer approval options available Conveniently create transfers from one account to multiple accounts or vice versa STOP PAYMENTS 180 Days 8:00 PM PT Stop payments are effective for six (6) months Place stop payments for a range of checks up to 1,000 Renew and cancel stop payments online ISSUED & DEPOSITED 180 Days N/A View the front and back of your issued and deposited check images CHECK IMAGES DATA EXPORT N/A N/A File formats available in Comma Separated (csv), Tab Separated (tsv), QuickBooks (qbo), Semicolon (scsv), and BAI 2 ALERTS N/A N/A Alerts can be sent to or text message Enhanced security alerts are sent to administrator s box Expanded alert options to help you manage your business BILL PAYMENT N/A N/A Integrated access on businessbridgepremier, no need for separate login information PAYMENT SERVICES ONLINE WIRE TRANSFERS* 180 Days 2:30 PM PT Schedule transactions up to 30 days in advance Create wire templates, one-time, or recurring payment capabilities Flexible payment approval/authorization options Save payee information to a Master Recipient for convenient access to quickly create your payments ACH ORIGINATION* 180 Days 3:00 PM PT Schedule transactions up to 30 days in advance Create ACH templates, one-time payment, or recurring payment capabilities Flexible payment approval/authorization options Save payee information to a Master Recipient for convenient access to quickly create your payments PAYMENT AUTHORIZATION OPTIONS* REPORTING CAPABILITIES PRIOR DAY REPORTING* N/A N/A Balancing convenience and security, we offer different authorization methods: Mobile Token App SureKey Text Messages or Voice Calls Hand Held Token Device Enhanced payment approval options now available Fixed number of approvers for each of your payments Number of approvers required will be based on the transaction payment amount thresholds (set by your company) 180 Days N/A Conveniently create and export account activities with customizable fields BAI 2* 180 Days N/A Integrated access on businessbridgepremier with customizable fields HONG KONG PRIOR 180 Days N/A Conveniently access your Hong Kong accounts prior day transactions from DAY REPORTING* businessbridgepremier The above system information is provided for general reference. Not all bank services are included in the above list. Please contact us for more information. *Additional enrollment may be required **Only certain loan types are available on online banking. Continue contacting your bank representative for additional loan information and loan usage. Letter Reference: BBPremier Features V