The 2020 Digital Partner

Transcription

1 The 2020 Digital Partner SEIZING THE OPEN ECOSYSTEM OPPORTUNITY NIK WILLETTS, CEO DECEMBER TM FORUM LIVE ASIA - SINGAPORE

2 The first 4 generations of mobile followed a repeatable recipe Mobile Technology Consumer Devices Industry Growth Operations & IT 2017 TM Forum 2

3 But in the last decade, connectivity has become a commodity TECH COMPANIES LEAD IN R&D SPENDING Amazon $16.1 billion S&P 500 Index Alphabet Intel Microsoft Apple Johnson & Johnson GeneralMotors Pfizer Ford Oracle $10.0 $9.0 $8.1 $7.8 $7.3 $6.2 $13.9 $12.7 $12.3 Source: Factsheet CSP SHARE OFAVAILABLE EBITDA SCALE & SHARE OF PROFIT S&P 500 Telecommunications Index 10Yr annual return -1.47% commoditisation Total EBITDA Available to CSPs % available EBITDA Volume/scale 2017 TM Forum 3

4 Current operator service revenues New addressable 5G enabled revenues 5G open ecosystems represent a $582bn opportunity as other industries digitize CURRENT OPERATOR + 5G ADDRESSABLE REVENUES INCREMENTAL $582BN SPLIT BY INDUSTRY (2026) $bn +20% Industry potential to add 20%+ new revenues by 2026 Media & Enterainment Healthcare Financial Services Automotive 11% 13% 8% 5% 19% $582Bn 2026 Operator addressable 5G digitalization revenues 17% Manufacturing Energy & Utilities 13% 13% Public Transport Public Safety Source: Ericsson & Arthur D. Little 2017 TM Forum 4

5 Seizing the 5G opportunity requires radical business transformation ENHANCED MOBILE BROADBAND CONNECTIVITY PROVIDER Gigabytes in a second ECOSYSTEM ENABLER 3D video, UHD screens Smart Home/Building Smart City Work and play in the cloud Augmented reality Industry automation Mission critical application e.g. remote robotic surgery 5G DEMANDS BUSINESS TRANSFORMATION, NOT JUST NEW TECHNOLOGY Self Driving Car MASSIVE MACHINE TYPE COMMUNICATIONS ULTRA-RELIABLE AND LOW LATENCY COMMUNICATIONS Diagram Source: ITU 2017 TM Forum 5

6 Digital enablement Successful in digital requires a clear ambition, executed fast Digital Ecosystem Enabler Digital Partner Traditional CSP Digital CSP Digital efficiency 2017 TM Forum 6

7 Digital enablement Business agility enabled by IT matters more than detailed strategy Blue Ocean Opportunities e.g. 5G, IoT, B2B2x $1.2tn Total industry additional profit * B2B Focus Red Ocean Battlegrounds e.g. Connectivity, Content B2C Focus Digital efficiency Source: World Economic Forum 2017 TM Forum 7

8 Success in 5G ecosystems means transforming core operations & IT ENHANCED MOBILE BROADBAND Smart Home/ Building Mobile Technology Industry Growth Consumer Devices Smart City Autonomous vehicle MASSIVE MACHINE TYPE COMMUNICATIONS ULTRA-RELIABLE AND LOW LATENCY COMMUNICATIONS Operations & IT 2017 TM Forum 8

9 It s time to rethink the role of IT: from cost center to agility enabler 1990s IT Mindset Reduce the 5% 2017 IT Mindset Transform the 95% IT Rest of Business IT Rest of Business Chief Information systems Officer Chief Technology & Innovation Officer Integration Intelligence Integrity 2017 TM Forum 9

10 But digital transformation projects aren t easy Source: TM Forum Digital Transformation Tracker 2017 TM Forum 10

11 Digital enablement Successful transformation happens in concert, not departmental silos LEADERSHIP, CULTURE & ORG. STRUCTURE AMBITION & STRATEGY OUR DIGITAL MATURITY MODEL HELPS GUIDE THE WAY CUSTOMER & PARTNER CENTRICITY OPERATIONS TECHNOLOGY Digital efficiency 2017 TM Forum 11

12 Digital enablement Whatever your ambition, success demands more than incremental change Digital Ecosystem Enabler Digital Partner Traditional CSP Digital CSP Digital efficiency 2017 TM Forum 12

13 It s Time to Transform our Industry TM FORUM S KEY DELIVERABLES AND FOCUS FOR THE YEAR AHEAD

14 We re helping our members address the critical business challenges Navigate Transformation Accelerate and execute urgent business transformation to seize the digital opportunity Deliver Business Agility Dramatically simplify and automate to deliver zerotouch operations fit for the 5G world Manage Digital Ecosystems How to rapidly onboard, manage and grow partnerships that underpin business model transformation to enhance their customer experience, profitability and opportunities to grow TM Forum 14

15 Our 5 game-changing collaboration focus areas for 2018 CRITICAL CHALLENGES Navigate Transformation 2018 TM FORUM FOCUS AREAS DIGITAL MATURITY DIGITAL LEADERSHIP Model & Benchmark Tracker Network Awards Community Business Agility Digital Ecosystem Management SIMPLIFICATION, AUTOMATION & INTELLIGENCE Reimagined OSS/BSS for zero-touch operations Open Digital Architecture & APIs Data Analytics & Customer Satisfaction Agile Governance & Security GAME-CHANGING TECHNOLOGIES AI IoE & Smart City Blockchain DIGITAL ECOSYSTEM CREATION Biz Assurance Ecosystem Catalysts 2017 TM Forum 15

16 INTELLIGENCE Transforming to zero-touch IT & operations demands 3 core ingredients: Simplification, Automation, Intelligence 1990s IT Mindset Reduce the 5% 2017 IT Mindset Transform the 95% IT Rest of Business IT Rest of Business 2017 TM Forum 16

17 And demands we reimagine OSS & BSS 1990s IT Mindset Reduce the 5% 2017 IT Mindset Transform the 95% CSP domain Digital SP domain Partner domains Operations (processes & people) AI Enabled Operations BSS Open Digital Architecture & APIs OSS Network (physical) Infrastructure (virtual / hybrid) 2017 TM Forum 17

18 INTELLIGENCE We re building on an extensive set of knowledge, tools and training Analytics Toolkit A set of best practice guidebooks, use cases and other resources to help members use data analytics to inform decision making. Frameworx A blueprint for best practice business operations to accelerate and de-risk transformation projects EXPERT-LED TRAINING COURSES AVAILABLE Customer Centricity Toolkit Comprehensive guidebooks, use cases, tools, models and metrics for optimizing every business process for the best customer experience, EXPERT-LED TRAINING COURSES AVAILABLE CURATE FX: SIMPLIFYING COLLABORATION Open APIs Standardized interoperability for IT systems and partner integration projects EXPERT-LED TRAINING COURSES AVAILABLE Agile Operations Toolkit A collection of toolkits with a range of resources for realizing agile operations Agile OSS/BSS Toolkit A collection of toolkits for realizing OSS/BSS solutions based on the latest IT practices TM Forum 18

19 Let s Collaborate! NIK WILLETTS, NWILLETTS@TMFORUM.ORG