Run SAP Implementation Partner Program for SAP Services Partners. Adopting the Run SAP methodology into your SAP Implementations

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1 Run SAP Implementation Partner Program for SAP Services Partners Adopting the Run SAP methodology into your SAP Implementations

2 RUN SAP IMPLEMENTATION PARTNER PROGRAM FOR SAP SERVICES PARTNERS Adopting the Run SAP Methodology into Your SAP Implementations Given the complexity of today s IT environment, running business applications through their complete life cycle is a challenge. Customers must master an application s complexity and acquire the technology, skills and resources to run it while minimizing cost and risk and increasing efficiency, business process availability and transparency. By implementing SAP end-to-end solution operations standards, you can help your customers do all these things. The Run SAP methodology is an integral part of SAP Enterprise Support services, a holistic support model designed to enable continuous improvement and successful solution operations at lower risk and cost. More information on SAP Enterprise Support can be found on the web at SAP Enterprise Support 1

3 The Run SAP Methodology Supporting End-to-End Solution Operation Standards The Run SAP methodology is the ASAP methodology for operations. A phased methodology based on world class knowledge, it provides best-practices procedures, content, services, training and tools for end-to-end solution operations along with a standardized and proven implementation method. The Run SAP methodology focuses on application management, business process operations and administration of SAP solutions. The methodology describes how support strategies should be implemented across the life cycle design, setup, operations, and optimization. And with its best practice documentation for solution operations, it describes how to implement end-to-end solution operations for different SAP software-based business processes. SAP ASAP and Run SAP Methodologies 2

4 The Run SAP methodology enables the implementation of end-to-end operations. This methodology includes: The SAP standards for solution operations The road map of Run SAP to implement end-to-end solution operations A training and certification program Tools: including the SAP Solution Manager application management solution Support Services SAP standards for solution operations Each standard contains best-practice procedures on how to run the individual tasks, explanation on which tools within SAP Solution Manager should be used, and listings of available training and services that support the adoption of the standard. The road map for the Run SAP methodology guides you through defining the scope of the operations to be implemented, preparing a detailed plan, performing the necessary setup procedures, and running your SAP solution. Moreover, it helps you find the right strategy and tools to implement your end-to-end solution operations. The roadmap is in SAP Solution Manager as well as the SAP Service Marketplace extranet. 3

5 The Run SAP Implementation Partner Program Requirements and Benefits The Run SAP Implementation Partner Program will help facilitate certification for partner organizations and guide their resources to required training in the end-to-end solution operation standards. The training and certification will prepare the partner to adopt the Run SAP methodology into its SAP implementation standards. To participate, you must be an SAP Services Partner. Partners can work with their Active Global Support Partner Manager to determine what certification trainings are required and how many resources need to be certified in each training focus area. Suggested experience and prerequisites for the participants are: Experience with configuration and usage of Solution Manager (7.0 +) Experience with ABAP/Java based system management and administration Solid communication skills ability to present standards effectively, not just configure Experience with CRM a plus Experience with SAP Netweaver based systems and corresponding business processes. Applicants must be direct salary employees no contractors The certification focus areas, or what are referred to as role-based training, include such sessions as an overview of the Run SAP methodology, an overview of the Customer Center of Expertise, Solution Manager diagnostics and monitoring, change request management and business process monitoring. A certification exam is given at the end of each training. Passing participants are then recognized as SAP-certified support consultants. Partners must then strive for their organization to become certified in the Run SAP methodology. For partners to achieve this certification, the following requirements must be met: Partner must adopt the Run SAP methodology into their own SAP implementation methodology. Partners must present a business plan for the Run SAP methodology Partner must create their own Run SAP methodology practice, which requires a specific number of certified support consultants in each focus area based on global or local certification. Details on this can be found in the Run SAP Implementation Partner program guide. The location or country of a local SAP services partner is defined by where their SAP partnership agreement was executed. The Run SAP Implementation Partner program guide can be found on the SAP Partner portal at: It is required that the minimum number of partner resources must pass the certification exam in order to become SAP-certified support consultants. This first step must be satisfied before the partner can proceed with the organizational 4

6 certification. The partner organization then must pass an audit based on the qualifications mentioned previously. Once your partner organization satisfies the requirements to become SAP-certified in the Run SAP methodology you will be able to use the official SAP certified in Run SAP implementation logo in your marketing collateral for the region or location in which you have been certified. Re-certification audits will be conducted every year to ensure compliance and assess customer references. The Run SAP implementation Partner Program will enable you to offer a high-value, strategic service to net-new and existing customers when you use the Run SAP methodology to assess and scope implementations. It will allow you to help your customers reduce their operating costs by creating standards and unification of processes, enabling greater operational efficiencies, creating more transparency in operations, mitigating risk and reducing costly downtimes. The Run SAP methodology will also foster the enablement of enterprise service-oriented architecture (enterprise SOA) readiness for customers. Customers who work with certified Run SAP Implementation partners and their certified resources know that these partners have demonstrated and attained capabilities through the Run SAP Implementation Partner certification to implement the end-to-end solution operation standards and help customers be the best run businesses. More information on the Run SAP Implementation Partner Program can be found on the SAP Partner Portal at Questions about the Run SAP Implementation Partner Program should be directed to SAPAGSRunSAPPartner@sap.com 5

7 Copyright 2008 SAP AG All rights reserved No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. SAP, R/3, xapps, xapp, SAP NetWeaver, Duet, SAP Business ByDesign, ByDesign, PartnerEdge and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned and associated logos displayed are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. The information in this document is proprietary to SAP. This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence. The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages 6

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