The Top 10 Technologies That Will Impact BPM in Next 5 Years (or Don't Get Caught With Your Technologies Down)

Transcription

1 The Top 10 Technologies That Will Impact BPM in Next 5 Years (or Don't Get Caught With Your Technologies Down) Presenter: Jim Sinur, VP & Research Fellow

2 Agenda Company Overview The Top Ten Tech Trends for BPM Summary 2

3 Research and Trusted Advisory Aragon Research Difference Strategic Advice from Lead Analysts TRUSTED ADVISORS Defines new markets before others Executive Business Experience Written and Interactive Research 3

4 Interactive Research Aragon pioneered interactive research. Select notes include a short video or audio introduction. Video and audio play inside of Adobe Acrobat Reader. 4

5 What Clients Are Saying What really differentiates Aragon in the market is their obsession with the client. When I compare them to the competitors, you just don t get that response. The value that we get from them is immediate. Jennifer Neumann Head of Analyst Relations, IBM Kenexa Aragon does a great job of spotting the early markets earlier than anybody else that I ve seen. They do thoughtful research that includes lots of perspectives from other folks, they get it right, and they set the stage for everybody else. Dustin Grosse CEO, ClearSlide Aragon s knowledge of the Digital Workplace and their thought leadership in published research has made the difference for us. Nicole Hall VP Corporate Marketing Jim Lundy has been a trusted advisor to me and my staff for years. His insight has helped us make more informed technology decisions. Brad Samargya SVP, Chief Learning Officer, Ericsson 5

6 The Key Shift in Trends Technology Trends to Watch 2017* Technology Trends to Watch 2021* 1. Predictive Apps 2. Big Data and Deep Learning 3. Internet of Things/Smart Machines 4. Sales Enablement 5. Video Enabled Business Apps 6. Chatbots and Digital Assistants 7. Virtual Reality 8. Work Hubs 9. Drones 10. Blockchain 1. Intelligent Digital Assistants 2. Self-Integrating Apps and Devices 3. Fully Automated Enterprise 4. Robotic Assistants that self heal 5. Immersive Video everywhere 6. Solar Power 7. Blockchain 8. Human and Machine App Communication/Collaboration 9. Self-Driving Cars

7 1. Predictive Apps Get Smarter Predictive and Cognitive Era Decision Criteria Applications that Predict Increasingly Smarter Help Humans Do Tasks Complete Service on an App Existing App or Service Buy Predictive App Existing App Or Service In-House ML Development App Rewrite Cognitive Real-time leveraging DBP

8 2. Big Data and Deep Learning Machine Learning Deep Learning Cognitive Computing Lots of Algorithms Structured and Unstructured Focus is on Recommendations Relatively Easy to Deploy Can help discover Important Content or People Neural Network Based Learns on the Fly Excellent for solving Image Processing Applications Could be a Game Changer Expert Systems Uses hardware and software combinations Highly Trained on Specific Topics Structured Learning takes longer Healthcare is a big focus COST: Low COST: Medium to High COST: High

9 3. Internet of Things New Connectivity, New Business Models Buildings 8 Billion Homes Apps Run Everywhere Business Disruption Devices 2.2 Billion Cars Executives Need to Understand Mobile Enterprises need to war game scenarios Connected Devices

10 4. Sales Engagement Platforms: The First Step in Digital Selling Seven Critical Components of SEP: Content Management Sales Engagement Platform 1. Content Creation 2. Sales Content Management 3. Communications a. Communicate in Real-time 4. Live Pitch and Meetings 5. Advanced Analytics 6. CRM Integration 7. Partner Apps

11 5. Video Enabled Business Applications Live Video on Mobile Makes an Impact Top Five Video Use Cases 1. Corporate Communications 2. Corporate Learning 3. Content Marketing 4. Sales Communications 5. Customer Support

12 Video Everywhere: Why Enterprises need a Video Strategy Sales Support Marketing PR & Comm. Service Everyone is Doing Video No Common Tools Establish Best Practices Select Scalable EV Platform Train Users Measure Impact

13 6. The Rise of Chatbots and Digital Assistants IBM Watson IPSoft Amelia Salesforce Einstein Digital Assistants Phase II Digital Assistants Phase III Full Language And Action Initiate Actions Apple Amazon MSFT Google Chat Bots Phase I Learning Assistants Phase I Chat Bots Phase II Specific Skillset Answer Questions Voice Search Aragon Research Inc. All Rights Reserved.

14 Support the Continuum Reducing Overhead Call Center Staffed by People Self-Service Support Chatbot Agent Big Data Platform /Knowledgebase Cognitive Assistant Legacy ERP CRM Office ECM/ MCM 2015 Aragon Research Inc. All Rights Reserved. Human Support to be augmented by Digital Assistants and Chatbots.

15 7. Virtual Reality Learning as Enterprise Use Case 15

16 8. Rise of Work Hubs and Platforms Work Hubs Social Network/ Community Tasks Structured Collaboration Mobile Messaging Collaboration Content Management Web/Video Meetings New Integrated Work Platform Cloud and Mobile Collaborative (Internal/External) Messaging Content Sharing Tasks and Activities

17 9. Putting Drones to Work Robotics for the Workplace Short Term Surveillance Package Delivery Long Term Drone based Service Trucks

18 10. The March towards Blockchain Why Blockchain 1. Trusted Exchange 2. Reliability 3. Speed 4. Lower Costs 5. Process Integrity 18

19 Aragon Believes Technologies Will Converge in the Digital Business Platform (DBP), but Myths Abound The DBP is Just an Architectural Construct The DBP is Only Technological Focused Platform The DBP is Single Vendor Focused The DBP Requires a Holistic Approach The DBP is Stifles Innovation 19

20 The Truth About DBPs: The DBP is for business and technology collaboration The DBP is for augmenting and assisting constituent journeys The DBP is about focused and sometimes specialty problems The DBP is for every business not just large businesses The DBP is for continuous experimentation and Innovation 20

21 Digital Business Platform for Operations Omni Contextual Administration Human Engagement Presence Business Applications Process & Cases Profiles Machines & Sensors EMERGING DIGITAL TECHNOLOGIES Cognition & Calculations Productive Agility Patterns Data & Systems Integration Data & Events Directories Variable Speed Operations 2015 Aragon Research Inc. All Rights Reserved.

22 Continuous Innovation in Infrastructure Management Administration Presence Business Applications Process & Cases Profiles Sensors and drones identify issues Crews are sent to problems leveraging geo location and mobile workbenches Patterns Machines & Sensors EMERGING DIGITAL TECHNOLOGIES Data & Systems Integration Cognition & Calculations Directories Data & Events 2015 Aragon Research Inc. All Rights Reserved.

23 Continuous Innovation in Infrastructure Management Administration Presence Business Applications Process & Cases Profiles Sensors and drones identify issues Machines & Sensors EMERGING DIGITAL TECHNOLOGIES Cognition & Calculations Crews are sent to problems leveraging geo location and mobile workbenches Patterns Data & Systems Integration Directories Infrastructure management workbench built Data & Events 2015 Aragon Research Inc. All Rights Reserved.

24 Continuous Innovation in Infrastructure Management Administration Presence Business Applications Process & Cases Profiles Sensors and drones identify issues Machines & Sensors EMERGING DIGITAL TECHNOLOGIES Cognition & Calculations Crews are sent to problems leveraging geo location and mobile workbenches Patterns Data & Systems Integration Directories Infrastructure management workbench built Link with crew dispatch optimization Data & Events 2015 Aragon Research Inc. All Rights Reserved.

25 Digital Business Platforms Tech Spectrum 2017 Performance Promising Intel Axway Nvidia Infor Bonitasoft Contender Cisco Google GE Bosch SAP Microsoft Oracle ITESOFT/W4 Kofax ivedix Leader Salesforce Pegasystems IBM Appian TIBCO Software AG Genpact/ PNMsoft Nintex Strategy

26 Complete Digital Identity Will Be Critical By YE 2018, digital business platforms will include digital identity management that will act in the best interest of all involved. Secure Identity for all Resources (People, Machines & Bots) Preferences are Captured and Leveraged by All by Permission Constraints, Limits and Rules are Enforced Global Publication and Use Permitted Context Sensitivity is Required (Global Vs Local) 26

27 Change Management Features Abound By YE 2019, digital business platforms will provide productive assists for change management strategies. Change Alternative Analysis Sand Box Support Feedback for Improvement Smooth Production Promotion Visualization for Goal Attainment Dynamic Adjustment Ability Collaborative by Nature 27

28 DNA for Digital Business Platforms Digital Business Platform Goal Driven Processes Auto Directed Robots Chat Bots Digital DNA Strands Interface IoT A/I Service Process Cognitive Computing Digital Assistants Software Bots Intelligent Process Controllers Deep Learning Learning Assistants Voice Response Machine Learning Sensors Robotic Program Automation

29 Summary Technology is changing faster than ever Vendors and need to leverage new technologies aggressively and end users will follow Aragon provides the 3. insight you need to make better decisions 29

30 How Aragon Helps Our Clients I. Market Analysis II. Written Research III. End User Advice IV. Trusted Advisory Technology Strategy Workshop Understand where things are What are Department Needs What are Vendors What is your Selection Criteria Developing a Plan to Enable Video 30

31 Thank You Digital Transformation Can be purchased on Amazon by searching on Sinur Jim Sinur Aragon Research

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