NetSuite Support Phone Menu Routing Options

Transcription

1 Resources E-Commerce Customization & Integration) Imports & related Dashboards, & related Dashboards, & related Dashboards, & related Dashboards, & related Dashboards, & related Dashboards, Flash: For Fixed Assets Management module (formerly known as Fixed Assets register from Nolan Software), please select 1 for Accounting & ERP then 1 for General Accounting." To find the Support Phone Menu Routing Options, navigate to Support Tab> Suite Answers > Contact Support by Phone> Support Phone Menu Routing Options or enter the following URL: Netsuite Support appreciates your feedback and is continuously working to improve your Netsuite experience. 1

2 General Accounting, Bank Transactions, AR, Fulfillment & Inventory AP / Procurement Management & Cost Setup & Advanced Netsuite Financial Time & Expense Order Processing Accounting Accounting Accounting Planning Processing Journal Entries Customer Records Vendor Records COGS Accounting Setup / Preference Integration Setup Fixed Asset Management Basic Jobs / Projects Purchase Order Processing Multiple Location Inventory (MLI) Accounting Tax / Periods Mapping Configuration Expense Allocation Sales Order Processing Receiving Bin Management / Lot Tracking / Tax Concerns Import Data Expense Reporting Fulfillment / Pick, Pack & Ship / Bill / Billing Serialized Inventory (excluding Payroll Tax) Administration Time Tracking Advanced Shipping Advanced Receiving Gift Certificates One World / SIC Planning Budgeting Shipping Items / Shipping Integration Vendor Return Authorization /Credit Bar Coding and Item Labels Multi-Currency Memorized Transactions (UPS / FedEx / USPS) Bill Payment Drop Shipments & Special Orders Employee Commissions Chart of Accounts Invoicing / Advanced Billing Audit Trail Landed Cost Partner Commissions Bank Transactions / Customer Payments / Online Bill Payment (Metavante) Multiple Units of Measure Alternate Sales Amount Reconciliations Deposits / EFT Electronic Fund Transfers & Reorder Points & Advanced Revenue Recognition Budget Import Customer Statements Deposits (ACH - Coastal Software) Inventory Amortization Chart of Accounts Import Customer Return Authorization / Setup / Preference Accounts Item Records Milestone Billing Setup / Preferences - General Credit Memo / Refund Payable Inventory Adjustment / Transfers / Job / Project Management Credit Card Sales Processing AP Aging Report Reallocation / Distribution Vendor Specific Objective Evidence Key Indicators Finance Charges Work Orders (VSOE) Audit Trail Key Indicators Price Lists Financial Reports SWE / Software Edition Setup/ Preference Inventory Year-end Closing Setup / Preference Accounts Management Receivable Inventory Reporting Key Indicators AR Aging Report Key Indicators Key Indicators Recurring Billing

3 Direct Deposit Employee Management Payroll Checks, Forms & Reports (1099, W-2, etc.) Payroll Setup Payroll Transactions Quarterly / Yearly Tax Filings Tax Calculations Time Tracking Key Indicators Tax Reconciliation

4 Sales Force Support Productivity Tools - Marketing Automation Management CRM Setting Up SFA Setting Up Marketing Case Management Calendar Sales Forecasting Campaigns Issue Management Tasks Opportunities & Estimates Promotion Codes Knowledge Base Events Record Management (Contacts, Leads) Online Customer Forms Phone Calls Sales Reports Marketing Reports Key Indicators Notes Partners and Advanced Partners Customer Surveys Infrastructure Duplicate Detection / Merge Document Templates Key Indicators Upsell Mail Merge Key Indicators Key Indicators

5 Domains Categories / Tabs / Web Store Items External Catalog Site - WSDK HTML Customization of Web Forms Ignite Multi-Site PayPal Google Checkout Sell Downloadable Files Shopping Cart / Checkout Themes & Layouts with Related Templates Upsell Manager Web Analytics & SEO ebay Integration Web Store Security Web Store Search Web Store Settings iphone Application Key Indicators

6 Resources E-Commerce Customization & Integration) SuiteFlex: Integration (Customization) (SuiteScripts & Workflow Manager ODBC Web Services) Custom Fields Web Services Custom Records SuiteScript - User Event Scripts Custom Tabs SuiteScript - Suitelets Custom Forms SuiteScript - Scheduled Scripts Custom Transaction Form Layouts SuiteScript - Portlets Custom Centers SuiteScript - Client side scripts Custom Lists SuiteBundler Single Sign On (SSO) Key Indicators smbxml and other Legacy Features

7 Integration / Bulk Processes (WS, CSV, ODBC) Reports / Searches Usability (slow UI Pages, etc) Web Store status.netsuite.com

8 Resources Administration E-Commerce (Customization & Integration) CSV Credit Card Security Waiver QuickBooks Full CSV Export Sandbox Two-Factor Authentication (FOB) General Inquiries Roles & Permissions Files & File Cabinet Mass Update Mass Delete Auto-Generated Numbers Fax Integration TAPI / Telephony Free Roles (Partner, Vendor & Customer Center) Integration Clients (Outlook, Intellisync, Offline Client) Multi-Language Account Provisioning

9 Imports & related Dashboards, & related Dashboards, & related Dashboards, & related Dashboards, & related Dashboards, & related Dashboards, CSV Imports for CSV Imports for CSV Imports for ERP/Payroll data CRM/SFA and Custom Records other data 9