First Data Output Services Providing Additional Support For Your Customers

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1 First Data Output Services Providing Additional Support For Your Customers Your customers demand more personalized, convenient services. 10% 7X 37% 55% Increase in customer retention results in a 30% increase in the value of your company Loyalty Insights / Bain & Company 2016 More costly to attract a new customer than it is to retain an existing customer. White House Office of Consumer Affairs 2016 More revenue annually to your company from fully engaged customers versus disengaged. Gallup Poll 2015 Higher share of wallet for companies that successfully engage their customers. Gallup Poll 2015 First Data helps you balance greater customer convenience with technology, designed to make every transaction simpler and more secure. Deepen your customer relationships and drive new opportunities for growth with our comprehensive set of solutions both for your merchant customers and consumers. As a leading payment processor, First Data helps you to deliver faster, safer and smarter electronic commerce. But we also provide services that help you make the most of each customer engagement: Card Production Solutions We deliver end-to-end payment card fulfillment with production accuracy, flexible design options, data security safeguards and continuous innovation. Customer Communications Solutions We help you stay in front of your customers to communicate important account information and deliver targeted marketing messages. Remittance Services We provide comprehensive payments receivables management and remittance processing services across multiple industries. It s a challenging business environment and you need to provide more value to each customer. First Data s comprehensive solutions help you effectively attract and retain quality customers while helping you save time and money. 1.

2 Card Production Solutions Provide Your Customers With Purchasing Power First Data combines efficient Card Production Solutions with our powerful card processing platform to meet your specific business needs. We offer EMV enabled, credit, debit and private-label card production services. But First Data doesn t stop there our services also include procurement, inventory management, warehousing and optimized delivery. Get creative. Personalize your payment cards with quality embossing or digital printing. Our end-to-end card fulfillment also provides you with diverse card carriers, cost-effective mailings, tracking and returned mail management. Personalization Capabilities Take payment card customization to the next level with our variety of personalization capabilities: EMV Personalization Contact / Dual Interface Embossing Ultragraphics Magstripe Encoding Braille Cards Vertical Cards Laser Personalization Photo Cards Digital Printing (VHD) Front / Rear Indent Tipping Color As an industry leader, First Data offers card production accuracy, flexible design options, data security safeguards and continuous innovation to help you achieve your business goals. Getting payment cards into the hands of your customers is easy and efficient with First Data s production capabilities and issuance services: PlastiCard Management Procurement services Inventory management Payment Card Production Embossed or Flat EMV chip card technology Marketing Digital or Design-Your-Own-Card Customized card carriers Delivery Special handling Onsite mail presort Operational Scale 245M Plastics personalized and mailed annually 2B+ Documents mailed annually 8,000 Plastic styles managed 120M Cards warehoused 114M Cards procured EMV is a registered trademark owned by EMVCo. Customize your payment cards to help build customer loyalty while enhancing your brand identity. 2.

3 Customer Communications Solutions Build Deeper, More Valuable Relationships Customer satisfaction and loyalty have a major impact on your revenue and profitability. One key factor is the relevance and clarity of your customer communications. Your customers expect to access and receive information about their accounts and services 24 / 7 whether by mobile device, online or through traditional channels like print, mail or a live agent. Your customer communications strategy needs to keep pace. With our holistic view across the full payments cycle, First Data helps you to leverage more value from every customer interaction. Our innovative solutions help you to effectively correspond through clear and consistent communications across multiple channels at virtually any time. First Data provides a superior set of both paper and electronic correspondence tools. We bring exceptional insight and intelligence to your document production, with flexible design and inventory management. Document Composition Advanced document formatting Targeted customer messaging Print Production & Delivery Full color printing Select perforation capabilities Dynamic coupon offers Multi-channel delivery options e-correspondence Electronic messaging and delivery Customer self-directed options Voice Services Inbound and outbound services Automated systems solutions Agent-direct service solutions First Data Print Capabilities Our cost-efficient, automated approach helps you create more effective communications providing your customers with the account information they need in the format that they want. First Data s customer document design, variable messaging, and decisioningbased offers are all delivered through our state-of-the-art composition tools. Take advantage of our document formatting options with enhanced layout and design capabilities, including: Flexible messaging Full color print capabilities with selective perforation for dynamic coupon and check offers Two dimensional QR bar codes Weight management White space management Mail piece thickness management Data-driven charts and tables Credit bureau score information Operational Efficiencies Reduce mailings to save money Combine two mailings into one by sending a statement and additional correspondence together. Reduce call center volume Communicate better with your customers, helping to lower the number of calls to your call centers. Reduce operational costs Our economies of scale help reduce your operational costs, including savings on postage. Convert your customer communications into a strategic advantage rather than just monthly statements, letters or notices. 3.

4 Remittance Services Processing Options That Get You Your Funds Quickly First Data provides clients with comprehensive payments receivables management and remittance processing services across multiple industries. Our Remittance Services improve operational efficiency, reduce costs and improve funds availability. We maximize conversion to electronic processing, providing visibility and control across the remittance workflow. Our national network processes the full range of lockbox transactions. We capture images of checks and documents, deposit your customers funds, create image cash letters for electronic clearing, and efficiently report detailed payment information on-line. First Data meets your business needs through the following remittance processing services: Payment processing Customized workflow Customized receivable reporting Deposit preparation Check electronification Image Cash Letter (ICL) Accounts Receivables Conversion (ARC) Specialty Data Entry Municipal or tax data Client invoice information Multi cutoffs / deposits per day Onsite paper storage Iron Mountain certified destruction Return item processing A / R payment reversals Reporting Image archive Single comprehensive view Client Decisioning Module (CDM) Digitized Image Transmissions Account Look Up capability MICR Match capability Stop / Accept File capability File Consolidation Working With Us Dedicated and Knowledgeable Project Team Proven data processes and project management methodologies Operational program governance Dedicated Support Team Consultative support Technical consultants for training Implementation and delivery managers Continuous Operational Support On-site client services and escalation IT development / ongoing support System and Data Security Capabilities Information Security PCI Certified SSAE 16 Our Experience 34 Million Remittance payments monthly 408 Million Payments processed annually through our national network 25 Years Experience in lockbox processing 3,400 Remittance processing clients across various industries Disaster recovery / Business continuity Our full electronic clearing capabilities reduce mail and bank float for faster access to your funds 4.

5 Engage Your Customers At An Individual Level The importance of customer engagement can t be underestimated engaged customers will keep coming back. First Data s customer support solutions help you meet their demand for more personalized customer experiences. We provide payment card production that puts purchasing power into the hands of your customers, with personalized card styles that help drive your customer satisfaction and loyalty. Our customer communications options help you leverage your account statements, letters and correspondence to drive customer retention. As you continue to receive customer check payments, First Data can process these checks to ensure your business stays afloat. It s a big capital investment and staff commitment to manage these customer support services in-house. With First Data company-wide resources, you gain a comprehensive payments and billing solution under one roof holistic customer support that helps save you time and money. We re Positioned to Deliver Large Scale Global Leadership International Footprint 6 Million Business Locations 4,000 Financial Institutions $1.9 Trillion 2014 Transaction Volume Settled 74 Billion 2014 Global Transactions #1 Merchant Acquirer #1 Issuer Processor 28% of 2014 Global ecommerce Processed +40 Years In The Business 118 Countries With First Data Clients 36 Countries With First Data Operations 2,700 Referral Partners Worldwide Source: #1 Merchant Acquirer: The Nilson Report; #1 Issuer Processor: Celent, Company Reports, Internal FDC Estimates; 28% of ecommerce in the World: emarketer and Internal FDC Estimates For more information about First Data solutions, contact your Sales Representative or visit FirstData.com. 5.