Delivering on the Promise of Digital through the Power of Collaboration

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1 Delivering on the Promise of Digital through the Power of Collaboration Dr Andy Tiller EVP Collaboration & Innovation, TM Forum 2017 TM Forum 1

2 Accelerating Digital Transformation Through Collaboration TM Forum is the global industry association driving digital business transformation of the communications industry through collaboration & innovation 28 years 850+ member companies 90,000+ professionals Neutral, not-for-profit organization TM Forum members generate US$2 trillion in revenue & serve 5 billion customers across 180 countries 2017 TM Forum 2

3 Two Dimensions of Digital Transformation Platform business models IoT BUSINESS INNOVATION Digital Service Enabler XaaS Data Monetization Traditional CSP Future Digital Provider NFV Omnichannel Digital Service Provider DevOps Data Analytics OPERATIONAL AGILITY Diagram Source/Inspiration: Nick Gurney & Robert van den Dam, Outthinking Disruption in Communications, IBM Institute for Business Value Report 2017 TM Forum 3

4 Two Dimensions of Digital Transformation Platform business models IoT Digital Service Enabler XaaS Data Monetization Future Digital Provider NFV Omnichannel Traditional CSP Digital Service Provider DevOps Data Analytics OPERATIONAL AGILITY Simplification Automation Intelligence Lower Costs Quicker Time to Market Better Customer Experience 2017 TM Forum 4

5 Automation vs. Intelligence IF [customer is near end of contract] AND [visits iphone X page 3 times] THEN [send iphone X campaign] iphone X wow, how cool is that? Must get one! iphone X what kind of idiot would pay that money? 2017 TM Forum 5

6 The Knowledge Defined Network IF [network is not optimized] THEN [please just make it so!] Traditional Programming Data Program Computer Output Machine Learning Data Output Computer Program After David Clark et al., A Knowledge Plane for the Internet 2017 TM Forum 6

7 Two Dimensions of Digital Transformation Growth Change the World Platform business models IoT Monetization Ecosystems Digital Service Enabler XaaS Data Monetization Traditional CSP Future Digital Provider NFV Omnichannel Digital Service Provider BUSINESS INNOVATION OPERATIONAL AGILITY DevOps Simplification Automation Intelligence Data Analytics Lower Costs Quicker Time to Market Better Customer Experience 2017 TM Forum 7

8 From IoT to Platform Business Customer data storage & analysis Smartphone app IoT Platform Analytics Device management Private physician services In-app medical purchases Connectivity (LP-WAN, 5G ) 2017 TM Forum 8

9 Digital Transformation is Just Starting on a Long Journey TM Forum Digital Transformation Tracker, September TM Forum 9

10 The Journey is not Going Too Well (so far) 2017 TM Forum 10

11 Digital Transformation is Very Challenging TM Forum Digital Transformation Tracker, September TM Forum 11

12 Why Collaborate? Collaboration makes Digital Business Transformation Quicker, more Affordable and more Effective Cost Quicker Common language Blueprints & Toolkits Reward More Affordable Collaborative R&D Standardization More Effective Best practice Metrics Time 2017 TM Forum 12

13 TM Forum Collaboration Blueprints & Toolkits Best Practice Collaborative R&D Cost Standardization Reward Common language Metrics Time 2017 TM Forum 13

14 Are We Dinosaurs? Old World? New World? Legacy / hybrid environments? Multi-vendor IT landscape? Very large scale systems? Complex operations? Skilled workforce? 2017 TM Forum 14

15 No, We Are Evolving! Traditional CSP Business CSP domain Future Digital Provider Business CSP domain Ecosystem domain Operations (processes & people) Automated, Intelligent Operations BSS Open Digital Architecture OSS Network (physical) Network (virtual / hybrid) 2017 TM Forum 15

16 The Future of OSS & BSS: TM Forum Open Digital Architecture (ODA) Separation of concerns Data centric (AI ready) Microservices based with Open APIs (platform business ready) Real-time, integrating design time & runtime (DevOps ready) Build from loosely coupled standardised components 2017 TM Forum 16

17 Let s Collaborate! Andy Tiller atiller@tmforum.org 2017 TM Forum 17

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