ORACLE MANAGEMENT CLOUD CUSTOMER REFERENCE LOOKBOOK

Transcription

1 ORACLE MANAGEMENT CLOUD CUSTOMER REFERENCE LOOKBOOK

2 INTRODUCTION Cloud transformation is about new possibilities but it also poses big challenges, especially around security and systems management. The proliferation of new cloud apps and connected devices has led to the disappearance of network perimeters as workers use increasingly personal devices to connect to enterprise systems from any location. As a result, organizations have less visibility into which resources their applications are using and who is doing what, where, and when. Manual processes and on-premises technologies are both expensive to maintain and slow to update, and therefore do not afford ambitious businesses the agility, control or real-time insights they need. That is why they are turning to the scalability and flexibility of the cloud, and to the power of machine learning, to automate, secure and augment their IT environments. In this book, we celebrate the success of customers who are using Oracle Management Cloud to transform their businesses. Oracle Management Cloud: Customer Reference Lookbook 02

3 CUSTOMER SUCCESS STORIES Promata provides marketing support to the automotive industry and its dealer network. Due to its financially critical applications being classified and the need to serve auditing requirements, the company required a highly effective log management system. REQUIREMENTS Replace the previous system which was expensive to maintain Implement a log solution that works seamlessly with databases in the Oracle Cloud Avoid incurring additional operating costs Achieve a rapid return on investment SOLUTION Oracle Management Cloud Log Analytics stores all of Promata s log files and provides the company with powerful insights via dashboards RESULTS Promata has: Phased out its old solution, cutting IT costs significantly Reduced the time required to provide auditors with detailed information by a factor of five Embedded machine learning to halve troubleshooting times Halved its risk of application downtime The availability and provision of timely, accurate data is vital for any businesses, and responsive, easy to manage applications are essential to achieve things. With Oracle Management Cloud Log Analytics, we have been able to improve the quality of data we deliver to both customers and auditors, in addition to improving uptime and being able to resolve issues twice as fast. Michael Wolf, Geschäftsführer / CEO, Promata Oracle Management Cloud: Customer Reference Lookbook 03

4 CUSTOMER SUCCESS STORIES Transition Technologies S.A. Poland Transition Technologies specializes in delivering engineering and software services to the global energy and gas market. While the company provides its customers with clear SLAs, it required a better platform to monitor, identify and troubleshoot issues across its customer applications and infrastructure in order to deliver on these. REQUIREMENTS Replace on-premises tools that were expensive to maintain Reduce costs Improve troubleshooting capabilities Monitor apps to find ways of exceeding customer SLAs SOLUTION Transition Technologies is using Oracle Management Cloud to analyze high volumes of machine data from disparate applications and infrastructure RESULTS Transition Technologies has: Halved its troubleshooting times Begun using predictive analytics to anticipate and prevent problems Moved away from expensive onpremises technology Oracle Cloud brings us significant value in terms of speed and customer service. We can now identify the cause of system failures 50% faster, which means we can address them more quickly. Oracle Management Cloud has also made our business more integrated, allowing us to breakdown siloes between individual technologies, and more importantly between entire systems or applications so we can collect, store, correlate and analyze logs in a single secure place. Marek Moscicki, Chief Sales Officer at Transition Technologies Oracle Management Cloud: Customer Reference Lookbook 04

5 CUSTOMER SUCCESS STORIES Multifonds a Temenos company Luxembourg Multifonds provides an investment fund software platform which covers portfolio accounting, fund accounting, investor servicing and transfer agency management. As a result of chasing new business initiatives while managing the heightened complexity of working across more global jurisdictions, Multifonds began to see the development cycles for its application taking longer each month. REQUIREMENTS Shorten development cycles Deliver improvements quickly without disruption to the company s application stack SOLUTION With Oracle Management Cloud Application Performance Monitoring, Multifonds has gained high-level insight into its application flow RESULTS Multifonds has: Reduced development times by more than 25% Empowered developers to monitor application performance and scalability throughout the DevOps cycle and prior to going into production Our biggest issue is that risk management and financial regulations have increased dramatically. As a vendor, we need to respond faster but cannot compromise on quality. Oracle Management Cloud has given us a competitive advantage as our developers have greater speed, efficiency and control over the new releases to customers. Thibault Migonney, Head of Application Architecture, Multifonds Oracle Management Cloud: Customer Reference Lookbook 05

6 CUSTOMER SUCCESS STORIES Betacom SA Poland Betacom has been a trusted partner in the IT sector for over 20 years that creates innovative business solutions, such as social tools to support communications, in addition to providing cloud services. Customers and partners trust Betacom for its expertise in designing and implementing digital solutions that boost productivity, cut costs, improve employee engagement and reduce time to market for new product launches. To stay on top of these challenges, Betacom chose to combine its cloud capabilities with oldschool engineering discipline. REQUIREMENTS Reduce costs Replace expensive on-premises tools that were expensive to maintain Reduce waiting time for analyses and reports Achieve end-to-end data security Reduce the probability of critical system failuressystem failures SOLUTION Oracle Management Cloud allows Betacom to analyze large volumes of machine data from critical applications more quickly RESULTS Betacom has: Halved its troubleshooting times Used more efficient data analytics to plan for problems before they occur Moved away from expensive onpremises technology The advanced analytics of Oracle Management Cloud is vital to our customers systems and we also use Oracle Big Data to provide computing power & AI. The Oracle Cloud provides us with automation and great savings when compared to legacy, on-premise model time to resolution is reduced and advanced reports from months, weeks or single days are available at hand. BUDGETS Bartłomiej Antczak, CEO, Betacom SA Oracle Management Cloud: Customer Reference Lookbook 06

7 CUSTOMER SUCCESS STORIES State Revenue Service - Republic of Latvia REQUIREMENTS RESULTS Taxes As part of its many functions, the State Revenue Service of Latvia develops state tax and customs policy, in addition to developing recommendations for institutions that are responsible for defining tax and customs policies. The State Revenue Service had performance issues with several of its mission critical and mission sensitive IT applications, all of which were run onpremises, which was slowing down users and burdening the Latvian public. Identify and solve applications performance issues Provide taxpayers with a better experience Quickly uncover useful to address in-app issues SOLUTION Oracle Management Cloud Application Performance Monitoring Cloud Service enables the State Revenue Service of Latvia to quickly identify, detect and solve application performance problems The State Revenue Service of Latvia has: Improved uptime for Electronic Declaration System (EDS) by 30% Reduced DevOps troubleshooting times for EDS and DVS by 45% Reduced application downtime for 75% for one application Gained additional monitoring, IT estate planning and security capabilities by combing Oracle Management Cloud with advanced analytics and machine-learning capabilities Prompt tax payment is integral to the health and growth of Latvia s economy. If taxpayers become frustrated while filing forms or if our website is slow, payments will be delayed and users will end up frustrated. With Oracle APM we finally started to understand the true performance of our applications from the end-user perspective, and can now address the root cause of issues to improve the experience. Vita Narnicka, CIO, State Revenue Service Republic of Latvia Oracle Management Cloud: Customer Reference Lookbook 07

8 ORACLE MANAGEMENT CLOUD Oracle Management Cloud represents the next generation of security and systems management designed for today s IT organizations. Oracle Management Cloud: Customer Reference Lookbook 12 08

9 WHAT IS IT? Oracle Management Cloud is a powerful, scalable big data platform, with machine learning at its core, which provides companies with real-time analysis and deep insights into their many technical and business operations at the speeds demanded by today s data-driven economy. Oracle Management Cloud enables organizations to make truly intelligent decisions and execute these with fullfeatured automation. It facilitates end-toend visibility into business applications, and supports effective monitoring across silos on all types of systems, applications and services. Oracle Management Cloud increases IT stability, prevents outages, strengthens security posture and enables agility so that companies can adapt to market and customer changes and manage any technology, anywhere. Oracle Management Cloud is designed with heterogeneous environments in mind, including Oracle Cloud, Amazon Web Services, Microsoft Azure and other third-party cloud providers. It is also ideally suited to work with popular technologies such as microservices, virtualization, containers and the latest programming languages. Oracle Management Cloud: Customer Reference Lookbook 09

10 KEY BENEFITS AND CAPABILITIES Ensuring Optimal Application Performance Ensuring application performance has never been more important. Employee productivity and customer satisfaction depend on applications. In addition to these business pressures, application performance management has become increasingly complex in the age of modern, mobile-enabled applications that are served by sprawling technology estates. Business Insights from Operational Data The information needed to answer business questions is often hosted across different systems but with Oracle Management Cloud single, scalable, big data platform for analyzing complex application environments. Fast, Effective Troubleshooting Oracle Management Cloud can help businesses rapidly identify, isolate, triage, diagnose, and fix complex problems across end-user and infrastructure data. Anomaly detection algorithms identify normal and abnormal behavior, providing early warning of problems. Clustering algorithms use pattern recognition to reduce noise and get to the right information quickly. Outage Prevention Powered by Machine Learning Oracle Management Cloud comes preloaded with powerful machine learning algorithms to give customers smarter insights. Prediction algorithms use historical data to provide what-if analysis and identify relevant trends. Strengthen security posture Oracle Management Cloud forms the foundation of Oracle s Security Operations Center (SOC) solution, with built-in intelligence to monitor security events and user behaviour. It allows companies to investigate security anomalies using log analytics and supports automated, preventive remediation actions. Oracle Management Cloud also provides comprehensive compliance monitoring and configuration management, ensuring organizations are able to comply with regulatory and corporate standards. Oracle Management Cloud: Customer Reference Lookbook 10

11 THANK YOU Find out more at: Oracle Management Cloud: Customer Reference Lookbook 11

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