Borderless expertise. Limitless potential.

Transcription

1 Borderless expertise. Limitless potential. Services Solutions Brochure Westcon Comstor Services Solutions Brochure

2 Services Portfolio WestconGroup Services works with our resellers and vendors to discover, develop and deliver opportunities that provide greater strategic insight, richer margin and longer-term customer engagements through our decades of experience and unique in-house skillsets of engineers, support desks, certifications and global delivery models. Our Services offering is represented by 4 pillars: Support Services, Professional Services, Education Services and Supply Chain Services. Support Services Support, nurture, grow.»tailored, global support capabilities that nurture, grow and extend your own offering«professional Services Capacity, capability, reach.»bringing you the capacity, capability and reach you need, when you need it«education Services Enabled learning.»get ahead of the rest«supply Chain Services End-to-end value.»leverage Westcon s contribution at every stage of the sales cycle with our logistics and supply chain expertise«

3 Support Services Support, develop and grow Our technical support capabilities are unique and IT distribution industry-leading. We can provide you with the capability to deliver proactive monitoring support capabilities across multiple vendors and multiple technologies, so customers can focus on their business, not their technology. Our Support Center services can also expand standard maintenance packages to include how-to support and remedial training. Tailored Support Packages 24/7 & 10/5* HOTLINE SUPPORT Service levels available 365 days a year for customers to report an incident or failure to Westcon Support Center for troubleshooting or escalation to vendor. *Support Centers are open from 8:00 am to 8:00 pm as standard. ONSITE SUPPORT A specialized Westcon engineer will go to customer s facilities in order to personally review a customer s deployment both as preventive support/planned task or as emergency support. DEVICE MONITORING A customer s device is proactively monitored 24/7 and potential failures are communicated to avoid reaching an alarm situation. SERVICE MONITORING A customer s service is proactively monitored 24/7 and potential failures are communicated to avoid reaching an alarm situation. Support Centers Chicago (24x7) North America México (8x5) Latin America Buenos Aires (24x7) Latin America Sao Paulo (24x7) Latin America Bracknell (24x7) Europe Madrid (24x7) Europe Berlin (24x7) Europe Dubai (24x7) Middle East & Africa Singapore (12x5) Asia Pacific Sydney (24x7) Asia Pacific Auckland (24x7) Asia Pacific

4 Professional Services Capacity, capability and reach Designed to complement your in-house capabilities and capacity, our Professional Services provide multiple levels of specialist skillsets that extend your geographic reach and go-to-market capabilities with flexible and tailored pricing bundles. We offer a complete set of services to fulfil multi-vendor, multi-technology deployments, including analytical, advanced technical and engineering support. SOLUTION DESIGN We use the latest architecture standards, guidelines and site templates so our teams have the tools to create the best solution designs possible. IMPLEMENTATIONS Our technical engineering team will connect remotely to or be at a customer s facility where physical or advanced implementations will be executed. Startup implementation can be during production network, maintenance windows or out of office hours. CONSULTANCY We deliver business process consultancy that addresses problem resolution, solution validation and best solution advancement. Resident Engineers The team provides assistance in proactively improving the operational readiness of the customer network and staff. Presales Consultants Fee-based presales technical services are available in order to understand, test, judge and scope customer long-term plans. Virtual Office Hotlines Pre- and Post Sales hotline support teams cover all aspects of a project answering simple questions up to complex solution designs. MIGRATIONS AND UPDATES Onsite or remote translation of actual settings to newer versions or migration to new solutions with more advanced configurations. INSPAN INSPAN is our network of 3rd party partner organizations made up of traditional engineering companies that provide professional services and engineer-to-site SLA activities, giving WestconGroup Services Solutions a capability to deliver with you in 100+ countries globally. INSPAN chiefly project manages multi-site, multi-country installations / implementations efficiently into BAU maintenance contracts, underpinned by our tried and tested service management processes.

5 Services Solutions Global Infographic Services Solutions Global 343 TECHNICAL ENGINEERS TOTAL TECH CERTIFICATIONS Not only quantity, but quality, our engineers are prepared for the next generation of IT. 2, We are proud to have the largest team of high skilled and committed engineers in a Distribution company. TRAINING ROOMS A tour around the world without leaving a Westcon training room, look for us at any continent. GLOBAL SUPPORT 11CENTERS IT never stops, our support center is open 24 hours, 365 days a year. Educating people to make IT easier STUDENTS IN ,302 Ready for globalization OFFICIAL 9 LANGUAGES English German French Spanish Portuguese Chinese Italian Arabic Dutch Contact us: services.solutions@westcongroup.com

6 Education Services WestconGroup Academy brings a comprehensive range of technical training programs, both certified and non-certified to you, extending your knowledge base and expanding your capabilities. WHY CHOOSE WESTCONGROUP ACADEMY AS YOUR PREFERRED LEARNING PARTNER? Get ahead of the rest WestconGroup can provide training focused on product launches, salesforce and channel enablement among many things and all of which includes solution and executive selling, certifications, and associate skills development. Certified Instructors with strong field experience, providing best practices advice on how to successfully implement or manage a specific solution. Dedicated labs and full access for every student to a proper training environment. Flexible and customized learning which can adapt to your specific needs; courses can be delivered in a classroom or onsite. Certification-Ready training to prepare you for Vendor Certification, both in learning and practical preparation. Multi-lingual/multi-country availability allowing us to cater for many languages and in major locations around the globe.

7 Supply Chain Services With WestconGroup as your trusted partner, you can offload system setup, testing and basic configurations for installations; instantly freeing up your staff to concentrate on more profitable work. Some of what is on offer from Supply Chain Services include: End-to-end value WestconGroup Supply Chain Services provide vital end-to-end solutions to our resellers worldwide, with integration options in 22 logistics centers serving 150 countries. REVERSE LOGISTICS Our Reverse Logistics offerings can help you simplify and manage your customer s returns process to reduce overheads and improve processes. LOGISTIC SERVICES Logistical Services ensure orders arrive when and where they are needed, handling local, regional and multi-national rollouts on your behalf. SUPPLY CHAIN PROJECT MANAGEMENT Supply Chain Project Management provides expert handling and coordination of projects. Our global team of experienced, qualified and dedicated Project Managers will handle statements of work, bills of materials, scope creep, delivery, pre-configuration, deployment, post-install testing and much more. INTEGRATION SERVICES Westcon`s Integration team can ensure that your customer is satisfied and protected during system setup, testing and basic configurations for installations. This includes: Tagging Component Assembly and Testing Software and Firmware Updates Configuration Services

8 Our office locations - Australia & New Zealand AUSTRALIA Unit 4, 39 Herbert Street St. Leonards NSW 2065 Australia Sales & Pre-Sales: services@westcongroup.com.au NEW ZEALAND 32 Canaveral Drive Albany, Auckland 0632 New Zealand Phone: support.nz@westcon.com services.solutions@westcongroup.com