GSX Monitor & Analyzer. for BlackBerry Enterprise Server 12

Transcription

1 GSX Monitor & Analyzer for BlackBerry Enterprise Server 12 1

2 About GSX Solutions Founded in 1996, Headquartered in Switzerland Offices in USA, UK, France, Switzerland, China 600 customers In 40 countries GSX Solutions

3 Customers References GSX Solutions

4 Our Philosophy In order to know if an application is really available for your users you need to use it GSX is a Robot that monitors the BlackBerry critical services by: Monitoring all the critical services of the applications at the infrastructure level Using the application exactly as an end user in order to really measure the end user experience Do not install any code on Blackberry server or device GSX is a Reporting Dashboard that: Produce automatic reports on Availability, Performance & Usage of the critical applications Enable automatic forecasting, capacity planning and infrastructure cost optimization GSX Solutions

5 Manage the Health of your BlackBerry12 Infrastructure Monitor, troubleshoot & alert the BlackBerry servers availability, core services and SQL components: BES12 core services monitoring BES12 UI service monitoring BES12 Dispatcher BES12 MDS Connection service BES12 Affinity Manager BES12 Gatekeeping Manager ActiveSync End Point availability SRP Connection between devices and Servers SQL Database availability and size real time monitoring Real Time Statistics view on critical components: system, users, devices and Active Sync end points GSX Solutions

6 Test the messaging service as a real Device through ActiveSync scenarios Monitor and report on the End User Experience of your ActiveSync Service on Premise or in the Cloud! End to End ActiveSync scenarios that measure availability and performance of the Active Sync service for any type of devices! Open a Mailbox Resolve a user Mail sending ability Free / Busy calendar checks Each scenario is a full step by step end-user process: Connection to the Active Sync End Point Authenticate as a user for each step Retrieve Active Sync supported commands Provision the device to retrieve Policy setting Synchronize changes between device & server Perform the action scheduled in the scenario GSX Solutions

7 Automatic reports at the BlackBerry user & ActiveSync device level! BlackBerry Users Statistics ActiveSync Devices Statistics Which devices are used? Do you have connection issues? User, Model, OS, Network type, platform, Roaming, battery, memory, etc. Last login, last contact date, Device status, etc. What kind of devices are registered? How are they used? User, type, OS, Operator, ActiveSync version, etc. Last sync attempt & success, heartbeat, folder sync, etc. Are they compliant? IT Policy, Authenticators, IT Policy sent date, etc. Are they compliant? Policy applied, status & update, wipe supported GSX Solutions

8 Control and Manage Your Alerts Proactive alerting system with predefined thresholds for advanced incident management Create as many alert profile as you need and mix the way to be alerted Escalation process for level 2 or 3 support , Popup, Program, Sound, & SMS Centralize all your alert into your alerts System thanks to our SNMP Trap alert (for SCOM, Tivoli, HP, Nagios, etc.) Dashboard of the alerts Make easy reports on PDF or CSV GSX Solutions

9 On demand Reporting & Forecasting One Reporting tool for all of your environments Get automatic Availability & performance reports & forecasts for your BlackBerry infrastructure Compare instantly your end user performance from critical locations Detect in seconds bottlenecks in your environment Automatic and customizable PDF reports for management, support desk & service line Get a single reporting dashboard for your BlackBerry, Messaging and Collaboration environments GSX Solutions

10 GSX Monitor Integration with System monitoring tool GSX MONITOR Instantly integrates GSX Monitor's capabilities straight into your System monitoring tool Administration tab. Communicate automatically with your centralized Incident Management Platform and Team Facilitate and unify your reporting by forwarding GSX Monitor information to your global monitoring console Provide End User Scenarios, Server, Usage Alerts directly in the Alert Console Easy reporting on any critical KPIs and SLAs Capture GSX Monitor's SNMP traps and display them into your System monitoring tool pture GSX Monitor's SNMP Capture GSX Monitor's SNMP traps and GSX Solutions

11 Unified Support for Collaboration Platforms IBM Collaboration Suite Microsoft Exchange Microsoft SharePoint Lync BlackBerry Enterprise Server Agentless End-to-end tests Alert by profile if thresholds are exceeded Automatic reports and SLA tracking Full integration with enterprise management tools Collects service availability and server statistics GSX Solutions

12 GSX Monitor & Analyzer for Messaging Environment Because the BlackBerry experience relies on Messaging Applications health & performance GSX Solutions is an agentless dashboard that monitors & reports on the BlackBerry Infrastructure as well as Microsoft Exchange 2010, 2013, Office 365, Exchange Online and IBM Domino Automatic discovery of the infrastructure, real time monitoring & troubleshooting dashboard based. Deep understanding on every single part of the messaging environment End user scenarios from multiple locations to measure the quality of the end user experiences One tool, on installation, no code on servers to monitor, troubleshoot & reports on every critical applications of the BlackBerry ecosystem! IBM Domino GSX Solutions

13 GSX Monitor & Analyzer for Collaborative Environment Because Microsoft SharePoint, Microsoft Lync, IBM Sametime can be accessed through BlackBerry devices it is essential to ensure the End User experience Agentless dashboard that monitors & reports on the BlackBerry Infrastructure as well as Microsoft SharePoint, Lync & IBM Sametime Automatic discovery of the infrastructure, real time monitoring & troubleshooting dashboard based End user scenarios from multiple locations to measure the quality of the end user experiences Automatic Reports on Availability, Performance & Usage One tool, on installation, no code on servers to monitor, troubleshoot & reports on every critical applications of the BlackBerry ecosystem! GSX Solutions

14 Your ROI with GSX for BlackBerry Decrease your Total Cost of Ownership of BlackBerry Infrastructure as well as Messaging & Collaborative environment Increase End User satisfaction on key mobile, messaging and collaborative IT infrastructure and services Reduce support & help desk calls Reduce Mean Time to Repair in case of any incident Troubleshoot instantly the issue from BlackBerry, Exchange, Domino, SharePoint, Lync environment Forecast Infrastructure needs & justify IT costs Enable the IT team to know performance issue before their users Enable the IT team to fix issues before they impact the business Enable the IT team to know & justify the level of performance deliver to their critical locations GSX Solutions

15 GSX Solutions Headquarter Geneva, Switzerland GSX Solutions USA Boston, MA GSX Solutions