Euro Consulting EMEA. On Demand IT Solutions. CRM Professional and Expert Services
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1 Euro Consulting EMEA United Kingdom Euro Consulting EMEA Head Office, 23 Blair Street, Edinburgh, EH1 1QR, UK Netherlands Euro Consulting, EMEA, Leeuwerikplein 101, 144HZ, Purmerend, Holland Malta Euro Consulting EMEA, 104 Old College Street, Sliema, SLM 1377, Malta, EU
2 Contents Euro Consulting EMEA Introduction Euro Consulting EMEA About Us Our Expert Services CRM Services & Deliverables Choose your Ideal Engagement Model Oracle CRM On Demand Oracle Fusion Applications CRM 9 Our Clients & Consulting Partners 10 Contact Us
3 Introduction Euro Consulting EMEA focuses exclusively on the success of companies deploying enterprise Applications and technology. Our experts deliver on Euro Consulting s commitment: to ensure that you benefit from a trusted lifetime partnership with Euro consulting and to help you achieve your business goals not only for now however also for the future. We pride ourself on the expert knowledge of its staff, the quality of its deliverable s, value-add tools, methodologies and processes and the open, honest and trusting relationships established over the years with our clients and partners alike, this is vitally important for us in such a niche market. We offer a unique focus on many different application and technology initiatives by combining leading expertise, broad coverage, global reach, and a flexible delivery model, which is designed for the needs of each client. At Euro Consulting EMEA, our aim is to ensure the success of EVERY project, We work with clients to help with the delivery of their project, through providing Professional and Expert Services, working with you to define simple or complicated enterprise solution architecture, world Class development, and being on-hand to provide best in class support when you really need it. We have a strong portfolio of System Integration offerings to provide increased added value for clients, as well as a source of better growth and profitability. Our enhanced distributed delivery model has quality, scalability, predictability and flexibility at low price point, and we have a strong onshore and offshore presence from both our Advanced Oracle Service Centre (AOSC) and IBM Maximo Centre of Excellence based out of our Edinburgh, Malta and Netherlands offices. 1
4 Euro Consulting EMEA is a leading IT Consulting and business services organisation. It provides business consulting, system integration and IT system support. Euro Consulting works closely with its customers to understand their IT needs, enabling change that increases their efficiency & productivity by applying our deep industry knowledge in the relevant areas. About Us Our approach is relationship driven we regard ourselves both as consultant and partner, and geared to provide you with positive outcomes at all stages of our relationship. Globally we have built an established ECM, Oracle, EAM and Telecom Networks capability (including document and record management) delivered through our European practices (including UK) linked via an international network. Our network of almost 15,000 specialists world-wide and our legacy of over 100 completed projects to date, we are recognised as a specialist for all major enterprise applications that are available on todays competitive market. Our Oracle Practice is very specific to the Industry sectors we specialise in, over the years we have built an Oracle Competence Centre with expertise with Siebel CRM, OBIEE, Oracle Database. SOA Architecture, Fusion Middleware, Customer Data Integration (CDI) and the only Competence Centre in the UK with experienced CC&B (formally Cordaptix) and lodestar MDM expertise. With the level of expertise we feel we have created a ONE Stop Shop for services, which is a unique service to offer our clients today. 2
5 On Demand IT Solutions Euro Consulting EMEA Expert Services E uro Consulting EMEA can assist you in implementing the very latest in CRM technology or in developing a proven CRM technology solution that is new to your company environment. As a leading Oracle Certified Partner, our extensive experience allows us to deliver best-in-class advice, feasibility, implementation and support, ensuring you get the most out of your CRM investments. Whilst we focus on delivering premium CRM Services to our clients, we also look to add value to your CRM investments by increasing Return on Investment and lowering Total Cost of Ownership. Our CRM consultants are highly trained, highly skilled and experienced across numerous vertical markets; our knowledge extends to mixed database and application environments and with over 20 European consultants it is likely that the challenges you face in your next project have already been successfully met by one or more of our team in the past. Our Oracle Consultancy services range from delivering CRM application health checks to assisting in the implementation of your CRM migration or CRM upgrade. They also include project scoping, design services, business intelligence, disaster recovery, application/database security and application support. We now cover over 80% of Oracle s ever growing portfolio of technologies. Our particular areas of expertise are in the Siebel CRM (Customer Relationship Management) Oracle Fusion CRM and CRM on Demand application software available from Oracle Corporation and related BI/reporting tools such as Siebel Analytics/ Oracle Business Intelligence Suite Enterprise Edition/OBIEE, BI Publisher and Actuate. 3 At Euro Consulting We are often called in to work alongside other Large consulting Firms (especially Siebel-implementation consulting firms) that are inadequately skilled or too expensive. At Euro Consulting EMEA our clients identify the problems around on implementations and seek our advise from our CRM Experts. Our Professional and Expert Services are from time acquired by Oracle Consulting to inject real product or Industry Specific experience. With 10 years actual Hands on experience we are your CRM Partner.
6 Euro Consulting EMEA Expert Services Euro Consulting EMEA continues to be one of the largest and fastest growing European based services provider dedicated to Oracle s Siebel CRM and OBIEE (formerly Siebel Analytics) applications. We specialize in supporting Fortune 1500 domestically and internationally and Global 3000 companies. Our cost-effective services include Implementations, Upgrades, Integration, Production Support and Hosting Services professional and expert services. Euro Consulting EMEA has worked on over 100 CRM projects to date, including some of the world s largest and most complex in variety of major industries such as Utilities, Pharma, Medical, Financials, Automotive, Insurance, Aerospace, communications and Media, Manufacturing, Consumer goods, Hospitality, e-government, Travel and Transportation. Our consultants have the combination of technical expertise, business knowledge, and industry exposure needed to meet your goals of on time, and on budget. Euro Consulting s functional expertise spans the major business applications of Oracle s Siebel CRM. These include Sales Force Automation, Call Center, Field Service Automation, Marketing, Order Management, Self Service, Partner Relationship Management, Incentive Management, and Electronic Billing. Overall, Euro Consulting returns more value on its services than any other service provider today. Our Oracle Consultancy services range from delivering CRM application health checks to assisting in the implementation of your CRM migration or CRM upgrade. 4
7 CRM Services and Deliverables Project Management Dedicated experts drive project deliverables, keep you informed of project status, and validate that the team is following industry best practices. Business Analysis We partner with our customers to identify, understand and document the business requirements needed to make the implementation successful. Euro Consulting EMEA can assist you in implementing the very latest in CRM technology or in developing a proven CRM technology solution that is new to your company environment. As a leading Oracle Certified Partner, our extensive experience allows us to deliver best-in-class advice, feasibility, implementation and support, ensuring you get the most out of your CRM investments. Documentation We deliver a Configuration Design Document that contains and maintains all elements of the project, and is updated as the team moves through the project s stages. Testing We complete a high level of testing for all configuration, integration, and custom development. Data Import We understand the complexity of bringing in your valuable data assets. Our custom tools facilitate the validation of data to be imported. Custom Development When your specific business requirements call for custom development, we perform the work using tools you specify. Focused Resources With our offshore Model, we have the ability to staff experienced resources based on team members specific skill sets. 5
8 Choose your ideal engagement model Project Team Model Euro Consulting EMEA can manage all aspects of your CRM installation and assume responsibility for costs, deliverables, and schedules. Our consultants staff all team positions and deliver a turn-key solution with minimal disruption of your business operations. Shared Staffing Model Euro Consulting EMEA works with your internal team or provides consulting services on specific aspects of your Project. This model minimizes consulting costs for organizations with spare IT capacity or some degree of in-house Oracle CRM expertise. Complete Managed Services Euro Consulting EMEA can also provide full lifecycle support of your completed CRM installation. Services include continuous enhancement, installation of patches and upgrades, and monitoring and management of your hardware and software systems. Help desk support is also available for user problems and questions. Hosted CRM Solutions For the most comprehensive support and services, let Euro Consulting EMEA host your Oracle CRM implementation in our Malta AOSC Advanced Oracle Service center. Take advantage of the reliability and security made possible by deploying your applications and data in our state-of-the-art, staffed and managed IT facilities, with full backup and redundancy. 6
9 Oracle CRM On Demand is a complete, cloudbased solution that connects sales and marketing processes to create a unified revenue pipeline, better forecast visibility, and better return on your marketing budget. Avoid loss of hard-earned leads through miscommunication or oversight. Increase lead closure rate and reduce costs per lead. Gather data for tracking and analysis, and adapt promptly to market changes. Euro Consulting EMEA helps customers gain the full benefits of Oracle CRM solutions through certified implementation, integration, support, testing, and customization services. As an Oracle Gold Partner with 30 consultants, Euro consulting EMEA is uniquely positioned to assist clients with regional and global CRM deployments. Oracle CRM On Demand With Many clients worried about the CRM Roadmap of their organisation, Euro Consulting EMEA can provide you with the best offerings in today s very competitive market, Contact our CRM division for a full demonstration of Oracle Fusion CRM. At Euro Consulting EMEA we are the only organisation across Europe with actual Focus on all of Oracle s CRM offerings, our consultants are fully trained and experienced in Oracle Fusion CRM and Oracle Fusion Financials. 7
10 Oracle Fusion Applications CRM Part of Oracle Fusion Applications, Oracle Fusion Customer Relationship Management (CRM) is a 100 percent open, standards-based set of integrated CRM modules that improves the way salesprofessionals work. Unlike traditional CRM systems that focus only on transaction processing, with collaboration, reporting, analysis, and exception management as an afterthought, Oracle Fusion CRM isdesigned to deliver unprecedented business insight into sales performance management. Oracle Fusion Information t: e: fusioncrm@euroconsulting-emea.eu Download the Oracle Fusion CRM information from our website at 8
11 On Demand IT Solutions Our Clients & Consulting Partners Telecom Finance Transport Pharmaceutical Manufacturing Oil, Gas, Energy & Utilities Hospitality Our Consulting Partners 9
12 Euro Consulting EMEA Head Office (UK): +44 (0) Malta Office: Contact Us Roy Iwaniec Oracle/EAM Practice Director - EMEA t: +44(0) m: +44(0) e: roy.i@euroconsulting-emea.eu w: 10 copyright Euro Consulting EMEA Produced in Malta, EU, 2013 All Rights Reserved Euro Consulting EMEA and the Euro Consulting EMEA logo are trademarks or registered trademarks of International Business. Other company, product and service names may be trademarks or service marks of others. References in this publication to Euro Consulting EMEA productsor services do not imply that Euro Consulting EMEA intends to make them available in all countries in which Euro Consulting EMEA operates.
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