Intense Technologies Limited. Intense Technologies Technologies Limited Limited
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1 Intense Technologies Limited Intense Technologies Technologies Limited Limited
2 About us Our Platform helps digitalization of customer centric business processes Managing 25 b USD worth of Client Revenue Data Help On-board 2.5 Million Customers Daily Touching more than 500 million customers across our engagement Global enterprise software products company Debt free and growing at 31% CAGR annually ISO and ISO 9001 Certified company Certified for Information security and quality management processes Customers in 35+ countries across 4 continents Operate out of APAC, MEA, Europe and the USA UniServe enjoys 70% market share in Indian telecom and leading provider for Insurance in India Worked with SIs - IBM, TCS, Infosys, Wipro UniServe inducted by GE, into their global World Class Platform Multi country customer engagements with large global customers like Vodafone, Airtel, Etisalat, Axiata Winner of South Africa s most prestigious Technology Top 100 (TT100) award for excellence 2
3 How we do it Deliver enhanced experience seamlessly across channels and ensure greater alignment of your internal teams 3
4 Digitalization of customer Life cycle B2B & B2C customer self-service portal with analytics End-to-end automation of customer onboarding and order management Competitive advantage through digital customer empowerment Lower customer support costs Improve revenue through analytics driven next best offers Experience Acquire 50% faster customer onboarding 40% reduction in customer acquisition costs Adhering to global KYC regulations 100% data integrity Lower operations costs due to streamlining of multiple applications Enhanced customer experience with digitalized personal engagement Faster revenue realization Customer communications and centralized engagement hub Engage Analyze RPA based financial reconciliation Improve revenue through analytics based contextual campaigns Arrest revenue leakage with metering accuracy Reduce costs of customer service Single view of the customer and financial reconciliation 4
5 Unified platform for customer experience Current IT Infrastructure Stakeholders Radical process simplification B2B & B2C customers B2B & B2C customers Legacy systems Legacy systems CRM CRM Sub-systems Complex web of processes A/c Managers and Collection agents Sub-systems Agile customer experience platform (UniServe ) A/c Managers and Collection agents CRM Management CRM Management ERP Resellers ERP Resellers 5
6 Our value proposition 6
7 UniServe Cutting edge technology Built on OSGi specifications to enable modular design Z-Forms server to creating / import rich user interface Robust data management capabilities (adaptors for core/ legacy systems) Ability to create complex workflows Analytics on customer data for personalized engagement Cloud complaint with multiple tenants at SAAS maturity Level IV Built on semantic grid computing and SOA for horizontal and vertical scalability API server to expose functions for M2M web consumption 7
8 Intense portfolio INTENSE PORTFOLIO PRODUCTS & SOLUTIONS SERVICES UniServe Onboard ACQUIRE UniServe Order Assure UniServe 1Vu ANALYZE UniServe Assure BUSINESS CONSULTING UniServe 360 ENGAGE UniServe E-hub EXPERIENCE UniServe CorpCare Omni channel experience SYSTEM INTEGRATION SERVICES MANAGED SERVICES PORTFOLIO MANAGEMENT PRODUCT SERVICES BUSINESS PROCESS EXPERTISE 8
9 Awards and accolades 2016 icmg Architecture Award of Excellence Recognized as Niche Player in Customer communications management magic quadrant. icmg Architecture Award of Excellence for Emerging Technologies in Technical Category under Future IT UniServe for digital transformation of customer-centric processes We are featured in Enterprise Software Product Excellence Matrix IBM Beacon Awards Finalist (Category Overall Technical Excellence) (Category Best Industry Solution for Communications) NASSCOM's Emerge , 2011 and Patents filed : An apparatus for processing documents and method thereof App no: 5139/CHE/ Winner of South Africa s most prestigious Technology Top 100 award for excellence in the category of Management of Technology 9
10 Telecom customers Over Telecom Market Share in South Asian Telecom Vertical Sri Lanka Africa UK Hungary Bangladesh Nigeria UAE 10
11 BFSI & Other Customers Bahrain 11
12 The Company We Keep Partners Billing Vendors Business Partners Systems Integrators Hardware Partners Print Channel Partners 12
13 Leadership Team Jayant Dwarkanath CEO James Moffat Vice President - Europe Anil Kumar Vengayil Chief Operating Officer C. K. Shastri Founder & Managing Director Reddy Shivaprasad.B.S VP - Middle East & Africa Shravan Ganjoo VP - Global Alliances & Partner Sales HM Nayak Head - Finance & Administration Mario Clarence Simon Head - Product Engineering Group Hector Garcia VP - Americas Prabhakar Racherla Head - Global Delivery Passionate and innovation driven team with lowest attrition rates 13
14 Intense Technologies Limited CORPORATE HEADQUARTERS INDIA A1, Vikrampuri Secunderabad Telangana, INDIA Tel: / / Fax: internationalsales@in10stech.com EUROPE UNITED KINGDOM 200 Brook Drive, Green Park, Reading UK, RG2 6UB Tel: internationalsales@in10stech.com AMERICAS UNITED STATES OF AMERICA NW 36 Street, Miami FL Tel: , internationalsales@in10stech.com ASIA PACIFIC SINGAPORE 9, Temasek Boulevard # Suntec Tower 2, Singapore Tel: internationalsales@in10stech.com MIDDLE EAST AND AFRICA UNITED ARAB EMIRATES Hamriyah Free Zone,P.O.Box 53142, Sharjah Tel: / internationalsales@in10stech.com About Intense Technologies Intense Technologies Limited is a global enterprise software products company, headquartered in India with a strong and emerging presence in USA, LATAM, EMEA and APAC. Our enterprise software products are used globally by Fortune 500s for digital transformation of their mission critical, customer-facing processes that result in increased revenues and improved customer experience. We have a strong track record of deploying our highly scalable product suite to Banking & Financial services, Insurance, Government, Utilities, Manufacturing and Telecommunication enterprises. We serve customers in 35 countries across 4 continents, with a 70% market share in Telecom in India 14
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