Top 5 Benefits of Automating the Cash Application Process and OCR with Specialized Technology

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1 Top 5 Benefits of Automating the Cash Application Process and OCR with Specialized Technology

2 Introduction Straight-through application hit rates* The cash application process is often challenging for corporations. Credit, collections and cash application professionals are working across disparate systems and following labor-intensive, manual processes. At the same time, the world is also moving away from paper-based payments transactions to electronic transactions with variable payment types. Remittance advices, however, are still received in multiple ways via hard copy, and even separate from the payment itself. This leads to low cash application hit rates, misapplied payments, cash posting backlog, inaccurate credit limit exposures and lack of real-time visibility into incoming cash, which impacts sales, customer service and cash flow. How can companies overcome these challenges? Here are five benefits of automating the cash application process with OCR and specialized technology. 17% 24% 26% 33% achieve 91% or higher achieve 81 90% achieve 51 80% achieve less than 50% *FIS' Managing Credit and Collections Risk through Unpredictable Times, a 2017 survey of 264 credit and collections professionals. 2

3 1. Centralized Payments Your credit, collections and cash application managers often have to search through multiple ERP systems to identify misdirected payments and matching invoices. With a specialized credit and collections system featuring an automated cash application solution, corporations gain a centralized view of your payments. Your team now has one location that allows them to view all collection information and easily apply payments with the applicable remittance information. 3

4 2. Improved Efficiency and Reduced Errors with Intelligent OCR Managing cash application with spreadsheets or an ERP is often laborintensive and puts your company at risk of human errors. They are costly, do not scale and lead to hiring more resources just to maintain performance levels. Automating the cash application process with a credit and collection solution with cash application capabilities can significantly increase the hit rate of auto-cash (straight-through) allocation and reduce associated costs. Labor-intensive cash application tasks of manual sorting, keying, mapping and more are eliminated with intelligent OCR technology. Additionally, with a consolidated solution, collection queues and disputes are updated in real time, freeing up your collectors to make the right call, to the right customer, at the right time. 4

5 3. Real-time Visibility to Cash Your cash application teams are often tasked with reconciling General Ledger (GL) receiving accounts. When receiving payments through various methods, they need to access different systems, accounts and various statements to manually reconcile everything in a spreadsheet. This time-consuming process delays payments being applied and causes collectors to waste time researching and calling customers who have already paid their invoices. A cash application solution can eliminate wasted time on manual reconciliation efforts by automatically updating applicable GL accounts based on remittance data and providing a centralized view of payment accounts in one system. When the cash application solution is directly integrated with collections, each collector s queue is reprioritized in real time as cash is applied, improving collection efficiency. 5

6 4. Reduced Dispute Resolution Cycle Time Deductions are often identified during the cash application process and frequently result in the creation of disputes, which are a major cause of increased days sales outstanding (DSO). Identifying and handling deductions as early as possible is key to reversing this DSO trend. A cash application solution that is integrated with your collection and deduction processes can significantly improve the dispute resolution cycle time by automatically reading remittances, applying business rules for write-offs, or coding and routing disputes to the appropriate owner, thus eliminating costly delays. 6

7 5. Credit Lines Unlocked Late posting of cash can cause your customers to breach their credit limit and delay potential sales. An integrated credit and collections solution featuring automated cash application matches payments with remittance details automatically, freeing up available credit. This allows your sales team to focus on driving sales. Additionally, your credit managers have more time to focus on reviewing new and existing customers with legitimate credit concerns. 7

8 How does it work? Cash app + Collections + Dispute resolution + Credit risk Eliminate manual, inefficient processes with a fully integrated solution Payment Received Banks send deposit details multiple times per day for multiple bank accounts. Remittance Received Customer sends remittance details via various formats (mail, , EDI, NACHA, etc.). OCR Reassociation Remittance details are digitized using OCR and reassociated with payments. Engine rules can be modified by business users to handle exceptions. Deductions Identified Deductions are identified, coded and automatically resolved or routed to the appropriate dispute owner. Collection Queues Updated Real-time updates are made to collection queues as cash is applied and disputes are resolved. Credit Lines Unlocked Credit lines are unlocked as cash is applied, creating capacity for more sales. 8

9 Let s have a conversation. Contact us today. Send us an at getinfo@fisglobal.com or visit us at fisglobal.com/corporatesolutions 2017 FIS and/or its subsidiaries. All Rights Reserved. All data sourced from FIS Managing Credit and Collections Risk through Unpredictable Times, a 2017 survey of 264 credit and collections professionals

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