Infor Upgrade Services Future-proof your Infor solution

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1 Infor Upgrade Services Future-proof your Infor solution

2 The time to upgrade is now 176 new products 6,400+ new integrations 6,200+ new features in the last year 2

3 Upgrade, simplify, and save There has never been a better time to upgrade your Infor solution. You have access to more innovation, choice, and value than ever before. Infor is committed to providing you with upgrade options that allow you to take advantage of these advancements quickly, cost-effectively, and with minimal business disruption. 3

4 We ve made the choice simple for you Migrate to the cloud UpgradeX Cloud deployment offers a host of benefits, such as lower total cost of ownership and the convenience of outsourcing maintenance, support, and upgrades. There are many options available for different customer communities, such as migrating your current application to the cloud, deploying an Infor CloudSuite, or using a combination of cloud and on-premise hosting. The choice is yours. Upgrade on premise Many Infor customers are eligible to upgrade to the latest release of their solution as part of an Infor Support agreement. You ll benefit from the deeper functionality and beautiful new user experience that your latest release provides, have an opportunity to minimize customizations so your system is easier to support, and increase your ability to take advantage of complementary applications and innovative technologies. Infor is ready to support whatever choices are best for your business. 4

5 Upgrade and stay competitive By modernizing your solution, you can: Retire legacy modifications and reduce system support costs Modernizing your solution lets you dramatically reduce complex system modifications, not to mention all the time, cost, and lost opportunities that accompany them. You can standardize on a simple but powerful platform that lets you optimize key business processes without having to make functional trade-offs, and free IT staff to focus on more strategic activities. Reduce business risk When you keep your business software up-todate, you improve your ability to address new risks and increase the reliability of your entire business process. You also maintain your ability to respond to changing business conditions and emerging competitive challenges. And in world of hackers, malware, and constant cyber threats, having the current version of your software speeds your response to new security challenges. Tap into market-leading innovation Infor is a leader in the enterprise software market when it comes to innovation, and our commitment is backed by more than words. 500 new engineers, 10 million hours of development time, and the release of hundreds of new applications are only the beginning. Modernizing your solution gives you access to some of the smartest thinking in the industry. We focus on your systems, so you can focus on your business with harness digital innovation and deliver new sources of value for customers. Optimize your business with industry-driven solutions that bend without breaking Infor s commitment to delivering cloud-based industry suites gives you a powerful combination of benefits fully integrated solutions that deliver robust micro-functionality and also free you from the burden of supporting highly customized systems. Cloud-based deployment gives you the freedom, flexibility, and speed needed to respond effectively to changing demands, resulting in greater business agility and cost-effective, sustainable enterprise solutions. 5

6 Modernize your business with minimal risk and low costs Conventional approach Infor Solution Architecture User Experience Configuration Approach Services to License Ratio Long-term Investment Release cadence, support, and upgrades Data model changes cause major disruption. Brittle integrations that break on upgrade, point-to-point service calls, proprietary middleware. Outdated, forms-based user interfaces based on application functionality vs. enterprise business process flows, cross-organization handoffs. Horizontal solutions built to accommodate massive range of industries and processes result in major configuration effort to achieve business-relevant solution. Typical deployments result in consulting costs 5 to 10 times license to customize and integrate solutions. Three-year cycle for major releases that require a redeployment. Bespoke, highly customized configurations complicate support services and make upgrades essentially redeployments. ION-based architecture of the Internet using standard XML de-risks upgrades and accommodates change, enabling upgrade-proof reports and integrations. Cloud-hosting with world-class partner Amazon Web Services provides secure, reliable cloud platform. Consumer-inspired user experience featuring role-based dashboards powered by embedded analytics and business collaboration framework available via traditional browser or mobile device. Industry-focused solutions delivered in the cloud eliminate need for customizations, resulting in lower costs, faster implementations, increased ROI, and simplified upgrades. On-premise deployment also available. Implementation methodology requires months vs. years; upgrades require days vs. months. Minimized customizations result in dramatically simplified upgrades. For cloud customers, upgrades are managed by Infor and happen automatically, ensuring solutions are always up to date and performing at optimal levels. 6

7 Enjoy a modern user interface Providing a groundbreaking approach to user experience, Infor SoHo delivers a more natural, meaningful, and pleasing way to interact with Infor s applications. Enhance at will An easy-to-use application development framework, Infor Mongoose lets users easily design and deploy new applications. No knowledge of complex source codes or programming languages is required. The power of Infor OS Maximize return on your investments and change the way you work with technology designed to meet your needs today and provide a trusted operating service for the future. Integrate easily Designed with flexibility in mind, Infor ION simplifies integration between both Infor and third-party applications to provide a sturdy foundation for organizational growth. Collaborate naturally Leveraging the power of Infor ION to unify business applications, Infor Ming.le delivers social collaboration that can capture vital corporate knowledge and enable faster, better decision-making. Uncover key trends Infused into all Infor Ming.le dashboards and workflows, Infor Analytics makes information more accessible and customizable than ever. 7

8 Software designed for your industry You can t gain unique competitive advantage from one-size-fits-all software. That s why Infor offers industry specific solutions to meet the singular requirements of your business. Aerospace & Defense 4,700+ customers globally and growing Public Sector Rental Retail Automotive Business Clinical Industrial Chemicals 61+ million users Hospitality Construction High Tech Corporate ISO/IEC compliance Healthcare HCM Distribution Equipment Dealers & Services Food & Beverage Federal Fashion Facilities 8

9 Industry-specific functionality, delivered in the cloud Infor is transforming enterprise software by delivering business-critical applications with the benefits of cloud computing. Agile, highly flexible, and proven, Infor cloud technologies are currently serving more than 61 million users and 2,800 customers worldwide. The value of Infor CloudSuite solutions can be summed up in one word: simplicity. Adapt Manage seasonal demand fluctuations for storage and computing needs by expanding and contracting capacity as needed, paying only for what you use. Streamline Reduce the complexity of your existing deployment landscape and decrease the burden on IT resources. Innovate Keep your systems up-to-date and more easily take advantage of innovative new technologies. Grow Manage growth and change effectively with a high degree of scalability. Capitalize Explore options for structuring technology investments as operating expenses, rather than capital expenses. How can Infor help give you game-changing flexibility? Watch this video featuring Kendal Phipps, enterprise business applications manager at PRIDE Industries. 9

10 To do more with fewer employees, we knew we needed to embrace technology. We will now always have the latest version of Infor CloudSuite Distribution to continue to scale and grow our business. The Infor cloud delivery model is designed for progress and enables us to take advantage of new features and functions as they are rolled out to provide better service to our customers. Christian Ostiguy VP Operations, Drillmex Inc. 10

11 Plan your upgrade journey Your solution reinvented Imagine Consider where you are today and imagine what s possible tomorrow. Upgrading makes your solution adaptable, collaborative, consumerinspired, mobile. Prove Get a roadmap for transforming your solution that quantifies the benefits you can achieve and outlines exactly how to get there. 03:42 Learn how J.R. Watkins upgraded to the cloud ahead of schedule and on budget. Watch video Technology Foundation: Modernization: Reduced system modifications, simplified support and maintenance, deep industry-specific functionality, high adaptability. Innovation: Increased access to information; improved decision making; companywide collaboration; faster response times. Upgrade ROI Analysis and Business Case: Infor s Value Engineering team will help you identify your business objectives and build a roadmap for achieving them, including an ROI analysis for moving to the cloud. 11

12 Plan Build a plan for minimizing customizations and achieving your upgrade quickly. Transform Transition rapidly, predictably, and smoothly with support from Infor s expert cloud and solution consultants. Achieve Reap the rewards of increased speed, usability, and flexibility with technology designed to meet your needs today and provide a trusted platform for the future. Business Process Analysis: The experts from Infor s consulting services team will analyze your business processes and identify ways to eliminate customizations. The result is a blueprint for a solution that will be both highly effective and sustainable. Modernized Solution: Deploy rapidly with implementation accelerators and support from Infor s cloud and solution experts. For cloud deployments, you can feel secure with our cloud technical infrastructure workshop. Automatic upgrades, system monitoring, and application of patches lead to reduced TCO. Service is specialized, personalized, and flexible. Education and Comprehensive Support: Get users up to speed quickly with the help of Infor Education and stay optimized with awardwinning support. With cloud deployments, future upgrades are handled by Infor, allowing you to stay forever modern. Infor ensures you ve got a partner in technology for the long haul. We re here to help you lead your business to long-term success. 12

13 MEET THE EXPERTS The Infor Transformation Team Infor Value Engineering Infor Consulting Services Infor Support Infor Education Discovery Roadmap Operations Proficiency Benchmarking, business process and benefits analysis, solution architecture, and business cases to help you realize the value of your investments Global network of proven domain experts to deliver Infor solutions and technology innovations to customers Provides support that is specialized, personalized, proactive, and accountable throughout your software s entire life cycle Training in a variety of formats and user adoption services helps you get the most from your software from implementation to everyday use. 13

14 MEET THE EXPERTS Value Engineering Who we are Value Engineering (VE) is a global team of more than 40 seasoned management consultants and solution architects. VE will help you identify, quantify, and realize business value from your upgrade. Current state Executive alignment Best Practices Functional scope KPIs Value Discovery Infor Value Engineering Value Realization Improvement opportunities Program governance Go-forward roadmap Finalize commercial agreement Go-live How we help VE partners with your business and technology teams to understand your current state, where you want to go, and how Infor can help you get there. Point of View: VE compares your performance against industry averages across a wide range of key performance indicators (KPIs) and then quantifies the benefits you can expect by improving those KPIs. Benchmarking Assessment: The team then conducts an in-depth benchmark of your key business processes against industry standards and best practices, including 18,000 data points from 45 diverse industries. Cloud TCO Assessment: VE compares current on-premise IT costs to annual software-as-a-service (SaaS) costs for a comparable infrastructure to help you build the business case for moving to the Cloud if desired. Value Discovery: VE works with your key business process owners to identify areas of opportunity enabled by your latest release and build a detailed new solution architecture and upgrade roadmap. Sample engagements Global medical supply and equipment manufacturer A&D parts manufacturer and a search/ detection instruments manufacturer both of whom count the US DoD as their largest customer Brewery that produces more than 200 beer products internationally Fortune 500 chemical manufacturer in North and South America North American luxury department store chain One of the largest American supermarket chains with over 1000 stores Top ranked hospital system with 1.4M patient encounters annually Fortune 500, leading global pharmaceutical manufacturer 14

15 MEET THE EXPERTS Consulting Services Who we are Infor Consulting Services (ICS) boasts 6,100 professionals worldwide in 50 countries, offering deep experience with Infor s solution portfolio and the industries we serve. In collaboration with Infor Value Engineering, we will perform an upgrade value analysis and build an upgrade roadmap that delivers the greatest value with the least disruption to your business. 03:51 Denise Hazaga discusses how ICS helps customers take their businesses to the next level. Watch video How we help ICS can help you understand in detail the difference between the latest release of your solution and your existing application deployment, and build a detailed plan for getting you live quickly and smoothly. Business process analysis: ICS will work with you to analyze your business processes, understand legacy customizations, and compare them against the capabilities in your current release. You ll get a plan for reducing or even eliminating customizations, allowing you to simplify future upgrades and reduce time to go-live, time to value, and operational costs. Implementation Accelerators: Infor has Implementation Accelerators preconfigured tools, templates, and approaches based on the requirements of specific industries to lower your upgrade project costs and tailor your implementation to meet unique requirements. Infor Center of Excellence: To further accelerate solution deployment and integration, ICS delivers high-value, off-shore project management and technical services through the Infor Center of Excellence, which supports organizations around the globe. Sample engagements Snap-On Tools The Borgata Century Pacific Food, Inc. Bison International Berkshire Corporation J.R. Watkins Elsinore Valley Municipal Water District Jersey City, PLC 15

16 MEET THE EXPERTS Infor Support Who we are Infor Support provides the most comprehensive, flexible, and personalized service in the enterprise software industry. From our Infor Essentials Portal and service to our flexible business programs, Infor Support helps you realize the full value of your software investment throughout its entire lifecycle. 02:43 Mary Trick discusses Infor s commitment to optimizing every customer s experience with our software, our services, and our people. Watch video How we help Infor Support surrounds your deployment with everything your business needs to realize a fast, compelling return on your investment and to keep your enterprise focused on your core business vs. how to make technology work. Infor Support is: Personalized: Infor offers three levels of support so you can choose the plan that best meets your needs. Infor Essentials Support offers 24/5 phone support, 24/7 access to our support portal, unlimited incidents, and more. Essentials Premium adds 24/7 support for critical incidents, live briefings, and access to our priority planning queue. And Essentials Elite adds a dedicated customer success manager to help you get the greatest value from your solution, and more. Specialized: Take advantage of our Xpert specialists deep knowledge of Infor s products and long history of helping customers. Proactive: Receive alerts to issues with your software before you even know they exist. Accountable: Build a personal relationship with our Xperts, who take your issues as personally as you do. We hold ourselves accountable for your satisfaction with our support. Sample engagements Ricoh Corporation Trinity Health ProMedica Kelsey Seybold Clinics NorthShore University HealthSystem Children s Healthcare of Atlanta State of AZ JR Simplot City of Greensboro Memorial Health System - IL Children s Medical Center of Dallas Catholic Health East The Nemours Foundation Cleveland Clinic Appalachian Regional Health 16

17 MEET THE EXPERTS Infor Education Who we are You ve invested in our technology; now empower your users to work smarter, faster, and more effectively. Better training leads to a higher return on your upgrade investment. Infor Education offers a variety product training offerings and adoption services, with flexible delivery options to meet your needs. 03:51 Learn how Infor s Education team helps you get up to speed quickly and realize the greatest possible value from your solutions. Watch video How we help Infor Education can help you prepare your project and technical teams to successfully upgrade your system, and your end users to integrate the solution into their daily routines. Cloud Based Learning: Infor Education offers cloud-based learning through elearning recordings and self-directed training. Your employees can log in and learn from their own desks whenever it suits them. Instructor-led Training: A wide variety of application and technical training for delivery at your site, online, virtually, or an Infor location near your employees. Certification: Professional certification opportunities are available for your power users to ensure the best possible outcomes for your implementation. TechEd: Technical education conferences offer a unique opportunity to collaborate and learn directly from Infor product experts and developers. Adoption Services: Through a combination of organizational change management and enduser training, Infor Adoption Services helps ensure that you can reduce your project risk, accelerate time to value, and lower your total cost of implementation. If you want to really understand how to get the most out of your Infor products, go to the experts and learn how to use them. No one can tell you how to use Infor products like an Infor Instructor will. I take at least one class a year and always come away with a great understanding of the product I was trained on. The classes are without a doubt the best I have ever taken for any software product. You are doing yourself and your organization a disservice if you are not taking advantage of Infor Training. Billie Lee Director of IT Altercare of Ohio 17

18 We transitioned to a cloud-based deployment and successfully upgraded in six months with professionalism, leading-edge expertise, and fast response times. Karen LeGeyt Global Director of Business Process and HR Management Berkshire Corporation 18

19 Get more value from your Infor software investment Learn more Infor builds beautiful business applications with last mile functionality and scientific insights for select industries delivered as a cloud service. With 13,000 employees and customers in more than 200 countries and territories, Infor automates critical processes for industries including healthcare, manufacturing, fashion, wholesale distribution, hospitality, retail, and public sector. Infor software helps eliminate the need for costly customization through embedded deep industry domain expertise. Headquartered in New York City, Infor is also home to one of the largest creative agencies in Manhattan, Hook & Loop, which is focused on delivering a user experience that is fun and engaging. Infor deploys its applications primarily on the Amazon Web Services cloud and open source platforms. To learn more about Infor, please visit INFDTP en-US

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