SAP Jam Collaboration, advanced plus edition

Transcription

1 March 2018 Cloud Service Specification Sheet SAP Jam Collaboration, advanced plus edition SAP Jam Collaboration delivers collaboration where you work, connecting customers, partners, and colleagues with information, applications, and processes to help solve business-critical problems and to drive results on your mobile device, or on the web. Work Patterns and Business Processes Company-wide learning and training work patterns Employee support and selfservice work patterns Global assignment community Team and topic work patterns Work patterns with integrated data Promote knowledge sharing, onboarding, blended learning, training, and employee development Facilitate employee self-service access to information Provide instructional information via how-to articles and frequently asked questions Facilitate the transition and support for remotely-assigned employees Collaborate around common business scenarios Business processes for HR that leverage real-time data from SAP SuccessFactors applications. See list of supported data providers in Integrations, below. Structured Collaboration and Problem Solving Forums: Q&A Knowledge base articles Allow your teams to ask questions and get answers Knowledge base article content type Desktop Application Integration SAP Jam, activity hub SAP Jam, add-in for Microsoft Office Outlook SAP Jam, application launcher for Microsoft Windows SAP Jam, collaboration add-in for Microsoft Office SAP Jam, file sync client Unified communications and instant messaging Required fields and metadata for knowledge base content Visibility of knowledge base articles at company level An application for viewing consolidated social activity across multiple enterprise social networks Post group updates, discussion forum questions, wikis and blogs from within Outlook Automatically open and edit documents in their native application Collaborate on documents stored within groups from within Microsoft Excel, PowerPoint and Word Two-way synchronization and offline file access for group content Real-time presence, click-to-chat and click-to-call with Microsoft Lync

2 Collaboration Away alerts Communicate and collaborate Discovery External participants Forums: Discussion Mobile clients Poll for feedback Presence Private folders Sub-groups Task management User-controlled indication of being away Profiles, groups, group overview pages, comments, micro- blogging, status updates, feeds, liking, follow people and objects Find content, people, groups, or data via recommendations Company-branded home page and groups for working with customers, partners, vendors, or suppliers. One hundred (100) external user licenses are included. Additional user licenses are available for an additional subscription fee. See Options and Add-ons, below Discuss topics as a community Available for Android, ipad and iphone Create a poll, get feedback and collect data See if another person is currently logged into SAP Jam Share documents and comment in an invite-only folder with a subset of a group s members Collaborate with a subset of a group in a private working area Create and assign tasks to group members, track task status Social Expert finding Messages Motivate and reward Employees can self-identify themselves as experts on topics and search for experts internally Peer-endorsement of expertise System-generated expertise based on social activities Chat and direct messages Send, receive and customize kudos

3 Content Automatic content publishing and expiration Content approval Content mirroring Content ratings Content widgets Create and share content Create and share multimedia Integrate with third party content management Multi-language document variations Multi-language text content Automatic publishing and expiration of content items Simple workflows for approving group content publishing Create virtual copies of uploaded documents, wikis and blogs Anonymously rate documents Expose SAP Jam content, members and activities via dynamic widgets Wikis, blogs, file sharing and annotation, view and edit Microsoft Office Word, Excel and PowerPoint files; bookmarking, tagging, search Record, upload and play audio files, photos, screen captures Videos: Playback, playlists, annotations, commenting and closed captioning; Show third party hosted videos: Kaltura, Vimeo and YouTube See list of supported content providers in Integrations, below. Provide alternate language variations of documents uploaded into groups Provide alternate language text for company home page and group overview text-based content Administration and Support Administrator onboarding Getting started wizard for company administrators and best practices checklist Abuse reporting Advanced security Content administration Getting started wizard Import skills from third party HR systems Kudos Restrict posting to within groups Notify company administrator of inappropriate content Configuration of maximum session length, RSS enablement, IP restriction, logging Content administration for compliance capability Customizable content area to help new users learn how to use SAP Jam Pre-load the SAP Jam expertise list with skills from your HR system Enable/disable the usage of kudos for peer social recognition Limit the ability of users to post content to only within groups Reporting and Analytics Administrative reporting Company-wide group administrator, user, content and group activity; storage Company-wide dashboard Home page analytics Group analytics dashboard Group summary reporting Third-party reporting and analytics Metrics for group performance and engagement Summaries of activity, content consumption, content contribution, content ranking, membership, tasks and terms of service compliance Views and clickstream reporting with the Google Analytics service

4 User management Alias users A role account that is used to speak on behalf of an organization in an official capacity Custom member lists Pre-hire user conversion Restricted access user Manual or dynamically generated lists of people for group invitation Convert an external (pre-hire) user to an internal employee license to maintain collaboration history Special configuration option to limit user access to only the SAP Jam groups to which the user has been invited Access to SAP SuccessFactors course catalog from within SAP Jam Group administration At-at-notify (@@notify) Enable/disable all-user notification capability within a group Automatic group trash purging Automatic group membership Bulk export Per-group terms of use Automatic purging of group trash Automatically assign users to groups based on profile information or member lists Bulk export group contents Notify group members of changes in group terms of use and log agreement to new terms Flexibility and Customization Branding Match your corporate look and feel, customize text within user interface and SAP Jam mobile app Customize templates Company home page Company home page content administration Customize URL of SAP Jam Customize work patterns Embed SAP Jam into custom and third-party applications Extend with APIs OpenSocial : partner gadgets Customize the home page for all users Assign non-admin users the ability to manage home page content Customize the sub-domain of the SAP Jam instance for your company Example: <company-name>.sapjam.com Modify group and overview layout to suit business needs and processes. Five customizable work patterns included. Embed an SAP Jam group feed into third-party applications Develop integrations and tools Include partner-created OpenSocial gadgets in work patterns Company administrator visibility to third party gadget gallery

5 Storage and Groups Storage Open groups Integrations 200 GB for storage of uploaded files and media per production instance. Additional storage is available. See Options and add-ons, below. No limit Professional services fees may apply to complete the integrations below. Professional services are not included with the subscription to SAP Jam. Business application real-time data within work patterns Content providers SAP SuccessFactors Learning Integrate with enterprise content management systems including: SAP SuccessFactors Employee Central Service Center Alfresco One AvePoint Perimeter Box Google Drive for work Microsoft Office 365 SharePoint Online Microsoft SharePoint OpenText Content Server SAP Document Center SAP Extended ECM by OpenText Identity management SAP Cloud Platform Identity Authentication Mobile Device Management SAP Jam, activity hub SAP Cloud Platform Identity Provisioning SAP SuccessFactors foundation Note: SAP Jam requires either SAP SuccessFactors Foundation or SAP Cloud Platform Identity Authentication as an identity provider for user provisioning via LDAP, single signon (SSO) and auto-population of employee profiles. An additional fee may be required if an identity provider is not already included as part of a customer s existing subscription. Professional services fees apply for setup. MobileIron and SAP Mobile Secure, standard edition Integrate with third party enterprise social networks: IBM Connections Microsoft Yammer Third party reporting and analytics Unified communications and instant messaging Views and clickstream reporting through Google Analytics Real-time presence, with Microsoft Lync and Microsoft Skype for Business

6 Integration-specific capabilities SAP SuccessFactors Employee Central SAP SuccessFactors Employee Central Service Center Time-off alerts Global assignments automatic invitation to global assignment community via Employee Central trigger SAP Jam knowledge base articles visible with the Service Center UI SAP SuccessFactors Learning Automatic invitation to join groups Create group linked to a course, program or schedule Feature a course or schedule to a group Real-time course information within work patterns SAP Jam content visibility in LMS course catalog and search Search course catalog from SAP Jam Showcase learning objects on company home page SAP SuccessFactors Succession & Development: mentoring and coaching Create an SAP Jam group as part of a mentoring campaign Automatic invitation of employees to mentoring group Options and Add-ons Option Storage Additional storage is available in 500 GB units External users Additional licenses are available for external third party users Trademarks Alfresco is a registered trademark of Alfresco Software, Inc. Android, Google and YouTube are registered trademarks or trademarks of Google, Inc. AvePoint is a registered trademark of AvePoint, Inc. Box is a registered trademark of Box,Inc. Excel, Lync, Microsoft, Office 365, Outlook, PowerPoint, SharePoint, Skype, Word and Yammer are registered trademarks or trademarks of Microsoft Corporation IBM is a registered trademark of International Business Machines Corporation ipad and iphone are registered trademarks of Apple, Inc. Google Analytics is a trademark of Google, Inc Kaltura is a registered trademark of Kaltura, Inc. MobileIron is a registered trademark of MobileIron OpenText is a registered trademark of OpenText Corporation SurveyMonkey is a registered trademark of SurveyMonkey Twitter is a registered trademark of Twitter, Inc. Vimeo is a registered trademark of Vimeo, Inc. SAP retains the right to change, at any time in its sole discretion, the Cloud Service (without materially diminishing the Cloud Service's functionality during a subscription term), this specification sheet, and/or the location of the data center(s) from which the Cloud Service is hosted.