Kick-Starting Your Move to the Cloud Starter Implementation Service for SAP Cloud for Customer with SAP ERP Integration

Transcription

1 SAP Cloud for Customer Kick-Starting Your Move to the Cloud Starter Implementation Service for SAP Cloud for Customer with SAP ERP Integration

2 Table of Contents 3 Serving your customers better starts here 4 Starter service goals, deliverables, and benefits 7 What s included and what s required for a successful implementation and integration 13 Starter services for SAP Cloud for Customer overview 2 / 15

3 Serving your customers better starts here The SAP Cloud for Customer solution will help you better engage with customers and drive your sales and profits. Get going quickly with the starter implementation service for SAP Cloud for Customer and integrate the solution with your SAP ERP application. The starter implementation service for SAP Cloud for Customer helps you make the move to the cloud. What s more, the service will also help you integrate SAP Cloud for Customer with your SAP ERP application. The service begins with a kick-off workshop and provides you with guidance on best practices for customer relationship management (CRM) processes. SAP s team of consultants will work with you to enable your internal key users and assist during the going-live phase of the project. In addition, you can upload your master data to the solution. With the service, your organization can complete the implementation and integration in about 12 weeks. 3 / 15

4 Starter service goals, deliverables, and benefits BETTER CUSTOMER SERVICE AND ENGAGEMENT IN THE CLOUD SAP Cloud for Customer provides cutting-edge functionality to help you to improve and facilitate processes and give your customers high-quality service. With the solution, you can: Match marketing, sales, and service efforts with customer needs Provide customers with tools to actively engage and empower them, improving on traditional CRM functionality where the customer has a more passive role Gain invaluable data on customer behavior and preferences, and offer customized experiences Continued 4 / 15

5 STARTER SERVICE DELIVERS The starter implementation service for SAP Cloud for Customer gets you up and running with the solution. In addition, the service can help you to integrate the solution with your SAP ERP application. The whole process takes about 12 weeks and includes the following: On-site kick-off workshop and consulting Support for preconfigured best-practice sales processes Walk-through of solution and knowledge transfer with SAP experts SAP ERP integration for master data Templates for master data upload Testing guidance and advice Going-live preparation and support YOUR BUSINESS BENEFITS With the starter service and solution and its integration with SAP ERP, your organization can achieve substantial bottom-line benefits. You can: Get fast time to value thanks to established sales processes that are supported Harmonize your master data Integrate the solution readily with Microsoft Outlook, Lotus Notes, and mobile functionality Gain a deeper understanding of your customers and a competitive advantage 5 / 15

6 SERVICE DETAILS Total project duration: Approximately 12 weeks Price: 49,500 excluding VAT (prices are only valid in euro-zone countries, are not binding, and are subject to change without notice) CONTACT INFORMATION us at SAP Deutschland SE & Co. KG Hasso-Plattner-Ring 7, Walldorf, Germany 6 / 15

7 What s included and what s required for a successful implementation and integration INCLUDED IN SERVICE SCOPE The starter implementation service enables you to deploy an extensive range of SAP Cloud for Customer solution functionality. The implementation includes functionalities for account and activity, sales territory, sales lead, opportunities management, sales quote (using a standard form from SAP), sales forecasting, product, and collaboration as well as pricing functionality from the SAP Cloud for Sales solution. You also get single-sign-on functionality, mobile integration, and integration with Microsoft Outlook or Lotus Notes. In addition to implementing SAP Cloud for Customer, the starter service enables you to integrate the solution with your SAP ERP application. SAP experts will conduct a workshop on dashboards and reporting to familiarize your business users with the powerful tools at their disposal. Your deployment can accommodate up to 200 users, and the solution features a two-tier landscape, with two workflow approval levels and two notification rules. Data migration can be performed for up to 10,000 records per object (your organization is responsible for account, contact, product, and pricing data migration). The starter service is provided for one legal entity in one country, for one sales team and its sales processes. 7 / 15

8 NOT INCLUDED IN SCOPE Marketing, partner channel management, and sales quota planning survey functionality are not included in the scope of the service. Also not covered are industry solutions, integration with other SAP or third-party applications, migration of historical transactional data (data not currently being used), or idoc modification. SAP Cloud for Customer license fees have to be ordered separately. 8 / 15

9 TECHNICAL PREREQUISITES The following prerequisites are required: SAP Process Integration technology, version 7.11 or higher plus note Installation of the CODERINT 600 add-on and use of SAP HANA Cloud Integration technology Web dispatcher functionality for network inbound traffic or reverse proxy that supports client certificate forwarding YOUR ROLE IN THE PROJECT Input from your named key resources is needed for the refinement workshop, and your organization is responsible for conducting data migration activities. Implement SAP Cloud for Customer and integrate the solution with your SAP ERP application in only 12 weeks. 9 / 15

10 Scope at a glance implementation with ERP integration Scope Element Scope Organizational Number of users Less than 100 Legal entities 1 Sales teams/sales processes 1 Countries 1 Solution Account and activity management Sales territory management Sales lead management Opportunities management Sales quotes (using a standard form from SAP) Sales forecasting People collaboration Outlook and Lotus Notes integration Products Pricing functionality from SAP Cloud for Sales solution Mobile integration Approval levels (workflow) 2 Notification rules 2 Data migration records per object* Dashboards and reporting workshop Up to 10,000 records 10 / 15

11 Additional Project duration 12 weeks Delivery model Remote plus 3 on-site visits Methodology Integration with ERP application (see table below) Two-tiered landscape Single sign-on Integration connectivity workshop** SAP launch Highlighted exclusions Marketing Excluded Partner channel management Excluded Sales quota planning Surveys Industry solutions Single sign-on Integration to SAP or third-party applications Migration of historical transactional data (not data currently in process) Modification of idocs beyond standard field extensions Excluded Excluded Excluded Excluded Excluded Excluded Excluded *Customer is responsible for data migration (accounts, contacts, products, pricing). **Customer is responsible for on-premise integration configuration and network connectivity. 11 / 15

12 Functionality Area Integration Scenario Scope Currency conversion rates SAP ERP application to SAP Cloud for Customer solution Out of scope Employees SAP ERP to SAP Cloud for Customer Out of scope Accounts SAP ERP to or from SAP Cloud for Customer No field extensions Contacts SAP ERP to or from SAP Cloud for Customer No field extensions Customer and account hierarchy SAP ERP to SAP Cloud for Customer Out of scope Sales organization hierarchy SAP ERP to SAP Cloud for Customer Out of scope Materials and products SAP Cloud for Customer to SAP ERP No field extensions Opportunity pricing SAP Cloud for Customer to SAP ERP Out of scope Opportunity and sales order requests SAP Cloud for Customer to or from SAP ERP Out of scope Opportunity document view in PDF format SAP Cloud for Customer to SAP ERP Out of scope Quote request SAP Cloud for Customer to or from SAP ERP Out of scope Quote pricing SAP Cloud for Customer to SAP ERP Out of scope 12 / 15

13 Starter services for SAP Cloud for Customer overview Here s a summary of our starter services and what each includes. The services help you choose the best implementation option for your organization and make the most of the solution s power to improve customer service and satisfaction, increase efficiency, and boost sales and retention. ASSESSMENT SERVICE FOR SAP CLOUD FOR CUSTOMER The assessment service for SAP Cloud for Customer evaluates your company s CRM software and processes to kick-start your implementation. The service begins with a workshop to discuss your needs and goals and get you ready to implement and transition smoothly to SAP Cloud for Customer. The service includes a proposal for a hybrid solution approach (system landscape and process based) and an estimate for high-level support. And it s fast the assessment project takes just four days. Price: 9,900 excluding VAT (prices are only valid in euro-zone countries, are not binding, and are subject to change without notice) 13 / 15

14 STARTER IMPLEMENTATION SERVICE FOR SAP CLOUD FOR CUSTOMER The starter implementation service for SAP Cloud for Customer begins with a kick-off workshop and provides you with guidance on best practices for CRM processes. SAP s team of experts will work with you to enable your internal key users and assist during the going-live phase of the project. In addition, you can upload your master data to the solution. With the service, your organization can complete the implementation in about eight weeks. Price: 28,900 excluding VAT (prices are only valid in euro-zone countries, are not binding, and are subject to change without notice) STARTER IMPLEMENTATION SERVICE FOR SAP CLOUD FOR CUSTOMER, INCLUDING SAP ERP INTEGRATION In addition to deploying SAP Cloud for Customer, the starter implementation service can also help you integrate the solution with your SAP ERP application. The service begins with a kick-off workshop and provides you with guidance on best practices for CRM processes. SAP s team of experts will work with you to enable your internal key users and assist during the going-live phase. In addition, you can upload your master data to the solution. With this service, your organization can complete the implementation and integration in approximately 12 weeks. Price: 49,500 excluding VAT (prices are only valid in euro-zone countries, are not binding, and are subject to change without notice) 14 / 15 CMP40164 (15/09)

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