CA Redefines Modern Monitoring. Why customers choose CA APM 10
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- Abigayle Lloyd
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1 CA Redefines Modern Monitoring Why customers choose CA APM 10
2 You Spoke and We Listened. In today s app-centric world, a flawless user experience is essential to your success. If you don t provide the performance your customers expect, they ll find someone who will. CA is setting a new direction for application performance management that is better aligned with digital transformation and the application economy. What we ve found through research is that our customers are struggling with too much information. We learned that you can t democratize the use of APM across the organization because everyone has to be an expert to use the APM tool. We ve listened to you and are taking a completely different approach toward APM than we have in the past. CA APM 10 is the start of a revolution in the APM market that focuses on easy, proactive, intelligent and collaborative four traits that are the keys to help you through your own digital transformation. Today s APM tools are integral to solving the problems of containerization and microservices. Because these architectures are so complex, and our world is highly complex and interdependent, you need a tool like CA APM 10 to help you find the real source of your issue. This shift in our APM strategy has really been a phenomenon for us and for you. Thanks to customer feedback, CA APM 10 is delivering breakthrough innovations that maximize the value derived by hundreds of companies across the globe. We re really energized because we know we re on the right track to helping customers do something they weren t able to do before and we have proof points around APM 10 to back that up. Read why customers are choosing CA when evaluating competitive APM solutions, and the benefits they ve achieved since making the switch. 2
3 PROACTIVE MONITORING Quote 34/38 Purple. Prior to CA APM, we had Quote name IT systems analyst, Global 500 retail company looked into Dynatrace and we found the CA APM is better when talking about proactive monitoring to solve the issues. IT systems analyst, Global 500 retail company TechValidate. TVID: A1A-C2A-07B 3 CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
4 CA APM 10 is our most important tool for our DevOps strategy. IT architect, Phoenix Contact, GMBH & Co. KG TechValidate. TVID: EA4-E56-41B 4 CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
5 We looked at AppDynamics, but CA APM offered much more coverage in endto-end monitoring. IT systems analyst, large enterprise professional services company TechValidate. TVID: 066-DB2-0D5 5 CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
6 END-TO-END VISIBILITY CA APM 10 coupled with the Node.js agent provides us with the end-to-end visibility from mobile to API-enabled legacy applications and into the mainframe, giving us an easy way to triage application issues and deliver faster performance. IT manager, Itaú Unibanco S/A IT Manager, ITAU Unibanco S/A, June 1, CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
7 CA APM Speeds and Simplifies Triage 92% of customers who switched from Dynatrace, AppDynamics or IBM agreed that, CA APM helps our organization speed and simplify the triage of application performance issues. TechValidate. TVID: 01C-AFF-1DE 7 CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
8 We evaluated Dynatrace as well, but choosing CA was a great choice because it is easy to deploy and is a stable solution. IT administrator at a tech services company with employees IT Central Station, CA APM Review, July 27, 2015, 8 CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
9 CA APM 10 has helped us identify issues in applications that we require to perform flawlessly for our customers. IT project manager, Pepco Holdings TechValidate. TVID: C12-9E0-4F1 9 CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
10 We Quote also 34/38 looked at AppDynamics. Purple. Quote name This tool [CA APM] IT systems analyst, Global 500 retail company has saved the organization a lot of money. Principle system engineer at a retailer with employees IT Central Station, CA APM Review, April 22, 2015, 10 CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
11 CA APM Leads the Pack in Depth and Frequency of Metrics 89% of surveyed customers who evaluated Dynatrace, AppDynamics, or New Relic rated CA APM s depth and frequency of metrics as superior when compared to the competition. TechValidate. TVID: 13D A 11 CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
12 > 40% We are using CA APM 10 for troubleshooting and because of this product, the delay to solve and to fix issues has been reduced by 40% on average. Igor Saglier Software reliability engineer, Orange 12 CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
13 Before choosing CA APM, we evaluated Dynatrace and IBM. Since using it, we ve realized a big positive impact. IT specialist, Global 500 banking company TechValidate. TVID: E2 13 CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
14 CA APM Delivers Superior Scalability vs. Dynatrace 92% of surveyed customers who switched from Dynatrace rate CA APM s scalability as superior. TechValidate. TVID: B39-5DF-0B0 14 CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
15 We worked on HP, Dynatrace and other tools prior to CA APM. With CA APM, the application monitoring on production is phenomenal and performance has significantly improved. IT professional, large enterprise telecommunications services company TechValidate. TVID: C0B-F4C-96D 15 CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
16 COMPLETE VISABILITY On our application, Dynatrace was unable to provide the middleware layer information completely and we were unable to trace the issue. Now, after using the newer version of CA APM, we have complete visibility of the application under test. IT manager, large enterprise professional services company TechValidate. TVID: FDE-E43-75D 16 CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
17 SPEED UP DETECTION Jazztel Speeds Up Detection and Resolution of Incidents with CA APM 10 We have experienced a very positive impact using CA APM 10, as we have seen it speed up the detection and resolution of incidents and the contact with development in which to address them. Sarai Munoz IT manager, Jazztel PLC TechValidate. TVID: CDE D 17 CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
18 IMPROVE END USER EXPERIENCE We evaluated AppDynamics and New Relic. CA APM was a better option among them and has greatly improved the end user experience and root cause diagnosis of the applications. In addition, CA APM has reduced the blame games among application, network and database teams. IT professional, professional services company TechValidate. TVID: 29D-51D CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
19 Deep Diagnostics are Essential 86% of surveyed customers who selected CA over AppDynamics rated the deep diagnostic details on transaction performance as the most important CA APM capability. TechValidate. TVID: A-9D9 19 CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
20 Our initial decision to choose CA APM happened six years ago. We recently evaluated current APM vendors, including New Relic and AppDynamics. We found that CA APM delivers the superior solution. IT architect, Fortune 500 Insurance Company TechValidate. TVID: AAC 20 CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
21 Petrobras Distribuidora improved application performance by more than 75% CA APM 10 provides effectiveness in root cause analysis. Raphael Stolarczuk IT administrator, Petrobras Distribuidora S.A TechValidate. TVID: 8CC-2E5-C5E, TVID: 07C-2B4-A00 21 CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
22 REDUCE MTTR We have evaluated Dynatrace and AppDynamics over the past few years to see how their APM solution compares to CA. CA APM has enabled our operations team to get a more comprehensive view of application performance and health for several of our product lines and empowers them to identify and isolate performance problems quickly. This aids in reducing MTTR and ensuring our customers are satisfied with the services we provide. IT architect, Fortune 500 financial services company TechValidate. TVID: CF6-CE9-D36 22 CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
23 CA APM Delivers Superior Monitoring Coverage 80% of surveyed customers who evaluated Dynatrace, AppDynamics, or New Relic rate CA APM s monitoring coverage as superior when compared to the competition. TechValidate. TVID: FF9-6EB-D87 23 CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
24 ROOT CAUSE ANALYSIS We did tests with AppDynamics, but had to discard the use of this software because to do analysis of a user experience we had to submit the data to the U.S., and then only return with the answer CA APM has provided us a solution for this, allowing us to discover the root cause of some speed issues we had in the systems that were very difficult to diagnose. Computer technician at a tech services company with employees 24 CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
25 CA APM helps us ensure that we provide the best possible customer experiences. In addition, the new role and taskrelevant views in CA APM 10 further enables the collaboration needed among our DevOps teams to help fuel ongoing innovation. Thomas Lee Vice president, global support systems, Elavon APM Digest 25 CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
26 Our company evaluated HP and BMC but went with CA APM as it was far superior in monitoring and triaging performance issues proactively. IT professional, Global 500 Computer Services Company TechValidate. TVID: CF CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
27 Better Instrumented Monitoring CA APM 10 delivers better instrumented monitoring to capture the performance of our Java and Tomcat applications. The reports are very helpful when taking proactive steps and make it easy to drill down into an issue. Muthukumar Selvarai IT professional, Lexmark International TechValidate. TVID: 92B-F89-9AF 27 CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
28 EASE OF USE Before working on CA APM, I evaluated Dynatrace. It captures all the transactions, but it has less features compared to CA APM. Understanding CA APM is very easy when compared to Dynatrace. Anu Ranjan Kumar, Consultant, GIC TechValidate. TVID: 443-B6F-62E 28 CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
29 We previously used IBM ITCAM. CA APM is easier to use and less intrusive on our servers. IT specialist, Global 500 Banking Company TechValidate. TVID: 5DE-56C CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
30 88% of surveyed customers who switched from IBM rate CA APM customizations and dashboards as superior when compared to the competition. TechValidate. TVID: E0C-A47-30E 30 CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
31 We evaluated IBM s new APM application and although it had some good qualities it still lacked the depth and breadth [of] CA APM. When we have high impact performance issues, one of the first things that is asked on the bridge calls is What do we see in CA APM? We are able to pinpoint where the issue is and focus on getting to the root cause faster. IT professional, medium enterprise computer hardware company TechValidate. TVID: E42-6FA-B81 31 CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
32 Digitalcomm Eliminates Infinite War Rooms with CA APM With CA APM 10, application issues are more easily detected and addressed. Before CA APM, infinite war rooms were necessary. Alexandre Franca IT professional, Digitalcomm Solucoes em TI TechValidate. TVID: C2F-7CF CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
33 Before choosing CA APM, we evaluated IBM Tivoli Application Performance Monitor, which we found to be hard to use. System administrator, large enterprise health care company TechValidate. TVID: F63 33 CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
34 We previously used HP. We are able to perform the task faster after implementing CA APM. Ankur Agarwal Server administrator, Tata Consultancy Services TechValidate. TVID: 6ED-584-D62 34 CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
35 CA APM is Ranked #1 in Docker Container Monitoring Brought to you by Best Docker Container Monitoring Vendors Over 144,142 professionals have used IT Central Station research on enterprise tech. Here are the best Docker Container Monitoring vendors based on product reviews, ratings, and comparisons. All reviews and ratings are from real users, validated by our triple authentication process. 1. CA APM 67,769 32, , Views Comparisons Reviews Followers Average Rating 2. AppDynamics APM 39,335 49, , Views Comparisons Reviews Followers Average Rating 3. BMC Truesight Operations Management 9,741 17, ,109 N/A Views Comparisons Reviews Followers Average Rating IT Central Station, Best Docker Container Monitoring, Rankings Through June 2016, 35 CA REDEFINES MODERN MONITORING: WHY CUSTOMERS CHOOSE CA APM 10
36 Learn more at ca.com/apm Connect with CA Technologies at ca.com CA Technologies (NASDAQ: CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. Software is at the heart of every business, in every industry. From planning to development to management and security, CA is working with companies worldwide to change the way we live, transact and communicate across mobile, private and public cloud, distributed and mainframe environments. Learn more at ca.com. Copyright 2016 CA. All Rights Reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. This document does not contain any warranties and is provided for informational purposes only. CS _0716
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