ONEWATER ENTERPRISE SOFTWARE FOR WATER UTILITIES

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1 ONEWATER ENTERPRISE SOFTWARE FOR WATER UTILITIES

2 Transforming Business, Making Life Simple. TechnologyOne supports over 100 customers in the water business, every day. Our commitment to innovation ensures that our software is not only incredibly easy to use but delivers operational efficiency and drives down costs. are able to make more informed decisions because we ve improved our recording rate of asset defect information on work orders, from 10 per cent to 90 per cent. Keith Parsons Director, Townsville Water

3 OneWater is an end-to-end solution that helps streamline operations and integrate critical information across your entire business. Developed in collaboration with our water customers, OneWater has over 300 preconfigured business processes and provides a flexible and configurable template for accelerated solution delivery. Document & Records Spatial Corporate Strategy & Planning Financial Policy & Compliance OneWater Meter to Cash Customer & Community Supply Chain Asset & Work Human Resources & Payroll Capital Planning & Delivery Strategic Asset

4 Corporate Strategy & Planning Align corporate and operational goals, and integrate strategic plans into day-to-day business operations. Share company vision and strategic objectives Link activities to strategic plan components such as objectives, strategies, outcomes, business units and projects View consolidated performance summaries Measure outcomes against efficiency KPIs Run reports and analysis using dashboards, drill down and graphical displays Capture commentary on performance against plans Financial Capture all financial information in a single place, providing powerful dynamic reporting and enquiries for real-time decision making. Simplify management of financial information with flexible chart of accounts, ledger and reporting capabilities Use precise figures on operating costs to accurately forecast revenue and expenditure Deliver integrated enterprise budgeting across departments Improve expenditure transparency by consolidating procurement and expense activity in a central system Drill down to transaction level to perform extensive enquiries

5 Meter to Cash Manage all aspects of water billing from account establishment and meter registration, through to charging and collections. Record services delivered for a 360 degree customer centric view Record connection details, including meter location, pipe size, special instructions for readers and alerts per property Capture, store and process consumption data to support billing, network management, infrastructure planning and regulatory compliance Produce accurate bills that support complex stepped rate structures Take control of credit and collections with flexible payment options and automated collection Supply Chain Manage supply of goods and services to ensure capital work programs and asset maintenance are supported across the business. Identify goods and services for assets, common work activities and projects Exchange electronic data with your suppliers Support various work management processes Improve expenditure transparency by consolidating procurement activity in a central system Simplify ordering processes through contract management Introduce a simple shopping cart-like user experience into the procurement process Devolve purchasing to minimise procurement department s workload

6 Human Resources & Payroll Manage the entire employee lifecycle from recruitment through development and OHS, to payroll and transition. Introduce employee self service functionality for leave, timesheets and personal details Simplify the recruitment process with full lifecycle workflow Store information on the skills, licences and qualifications of field workers centrally Ensure field workers have the right inventory to complete jobs, and the health and safety information to work safely Eliminate complex reconciliations with integrated and dependable payroll functionality Capture crew and employee time in the field against work performed Strategic Asset Make informed decisions about asset investment and optimise long term plans. Utilise asset condition, function and capacity combined with risk and criticality to drive optimum maintenance and renewal policy Create engineering-based prediction models and fair-value based consumption patterns Optimise investment through service-centric prediction modelling Produce long term financial profiles of funding requirements for desired service level targets Produce optimised capital work programs aligned with longterm financial plans

7 Capital Planning & Delivery Manage projects from conception and submission through to approval, prioritisation, optimisation and funding and works delivery. Centralise project submission and approval processes Define asset class prioritisation criteria and weightings, and use best practice modelling techniques Prioritise modelled programs and automatically fund approved strategies Manage project costs, budgets, forecasts, contracts, progress, schedule, commitments, risks and issues centrally Ensure compliance with organisational delivery frameworks and policies Leverage best practice methodologies - PRINCE2, PMBOK, of Portfolios (MoP) and Managing Successful Programmes (MSP) Asset & Work Enhance operations through scheduled rather than reactive maintenance and ensure assets are safe, reliable and available. Maintain a single asset register for all assets Manage asset classification structures and asset attributes specific to the water sector ADAC, WSAA, IPWEA/IIMM, ISO 55000, ISO Plan and schedule preventative and corrective maintenance including inspections and condition assessments Manage processes, such as new water connections, from a single system Allow contractors and employees to record and update asset details on mobile devices, with purpose built mobile applications designed to operate disconnected from network Add spatial context to assets to optimise management over their lifetime

8 Customer & Community Keep customers satisfied by improving responsiveness and service delivery. Centralise your view of customers and their history Provide self service access 24/7 to update personal details, property information, customer requests, and debtor accounts and payment Process customer work requests and provide automatic feedback to customers on the status of their requests Manage community consultation processes online including recording initial submissions, managing assessments and reporting on outcomes Policy & Compliance Comply with regulatory and sustainability requirements. Automate processes and provide workflow alerts to regulatory managers and inspectors Complete compliance jobs on-site through mobile applications that integrate with the system in real-time Track and escalate compliance activities before they become overdue

9 Document & Records Store, use and manage enterprise information from a central location. Capture document information from any device in the office and field Centralise storage of all business documents from traditional documents to tweets, photos, audio, video and s Enable field teams to capture asset information in the field and automatically register Make documents accessible to field staff requiring asset, site, work, customer or safety information Adhere to all legislative compliance Spatial Transform the way you manage assets, property, people and customers with intuitive access to location information. Visualise and analyse geographic information from many sources to identify patterns, trends and relationships Combine customer data with physical asset information on a map to effectively manage work Provide customers with self-service access to information on an interactive map and reduce call centre demand Streamline work management with greater context for asset and work location and efficient resource management Eliminate data duplication, with no more copying and synchronising GIS data from different applications

10 OUR ENTERPRISE VISION. THE POWER OF A SINGLE, INTERGRATED ENTERPRISE SOLUTION

11 Our approach OUR ENTERPRISE VISION The power of a single, integrated enterprise solution Experience the power of a single, integrated enterprise solution built on a single modern platform with a consistent look and feel. MARKET FOCUS AND COMMITMENT Preconfigured enterprise software solutions reduce time, cost and risk A deep understanding and engagement with our seven key markets means we can deliver to our customers integrated, preconfigured solutions that provide proven practice, streamline implementations and reduce time, cost and risk. THE POWER OF EVOLUTION An enterprise solution that adapts and evolves Substantial investment into R&D each year means we provide our customers a strong, continuing competitive advantage through an enterprise solution that adapts and evolves by embracing new technologies, concepts and innovation SIMPLICITY, NOT COMPLEXITY Enterprise software, incredibly simple Software that embraces consumer concepts and expectations to deliver solutions that are incredibly easy to use and remove complexity. THE POWER OF ONE One vision. One vendor. One experience. When you invest in a TechnologyOne solution you benefit from a direct relationship with us every step of the way. We do not use implementation partners or value-added resellers. We take complete responsibility for building, marketing, selling, implementing, supporting and running our enterprise solution for each customer to guarantee longterm success. Transforming business, making life simple TechnologyOne (ASX:TNE) is Australia s largest enterprise software company and one of Australia s top 200 ASX-listed companies, with offices across six countries. We create solutions that transform business and make life simple for our customers. We do this by providing powerful, deeply integrated enterprise software that is incredibly easy to use. Over 1,000 leading corporations, government departments and statutory authorities are powered by our software. TechnologyOneCorp.com Australia New Zealand South Pacific Asia United Kingdom

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