Gerald Sullivan. The SAP Project. More Than a Survival Guide

Transcription

1 Gerald Sullivan The SAP Project More Than a Survival Guide

2 Acknowledgments 15 iwlmm^mjmrnmmmmmmmmmmma 1.1 Why Are SAP Implementations So Difficult? Levels of Preparation Required What this Book Will Do for You Factors Critical to Success How the Book Will Be Organized Modifying Major Business Processes Process Standardization Process Simplification Process Automation Building New Skills in the Project 2.3 Transforming SAP into a Company Team 36 Asset ASAP Components Phase One: Project Preparation Phase Two: Business Blueprint Phase Three: Realization Phase Four: Final Preparation Phase Five: Go-Live and Support Quality Gates Full-Scale Implementation Projects Greenfield Deployment Carveout System Replacement Upgrade Projects Support Pack 73 7

3 4.2.2 Enhancement Pack Version Upgrade Pre-Built Package Projects SAP Business One SAP Business One Starter Package Rapid Deployment Solutions Project Preparation Timeline Project Meeting Schedules Headcount Forecasting and Ramp-Up Planning Initial Planning for Integrator Selection Project Procurement Space Planning for Project Activities Preliminary Project Budgeting Integrator Selection Initial Integrator Identification and Information Gathering Request for Proposal Reviewing RFP Responses First Cut Integrator Presentations Final Selection Integrator Contracting Types of Contracts Contract Structure and Contents Change Control Integrator Onboarding Consultant Resources Custom Development Software Fixes Training Awareness Training Overview Sessions 150 8

4 7.4.3 End-User System Training Change Management Training Technical Services Value Management Defining the Project Schedule Project Complexity Factors Determining Overall Project Complexity Choosing a Deployment Approach Building the Implementation Wave Framework Setting Top-Level Requirements Achieving Cost Savings Documentation Knowledge Management Strategy SAP Solution Manager Collaboration Applications Specialized Document Applications High-Level Project Organization Functionally Organized Project Organizations IT-Led Project Organization Matrix-Led Project Organizations Program Management Functional Workstream Leads Horizontal Workstreams Project Charter Project Description Project Plan Summary Roles and Responsibilities Oversight and Guidance 229 9

5 11.3 Risk Management Team Rewards and Recognition Team Recruitment and Selection Onboarding the Project Team Team Logistics Bringing on the Project Team Delivering Project Results Roll-Off and Reintegration Blueprinting Sessions Kick-Off and Session One Sessions Two and Three Design Documentation Process Definition Documents Change Management Initiation Process Flows and Process Steps Business Controls Identification Managing the Documentation Process Localization Closing the Business Blueprinting Phase Transition to Realization Realization Project Plan Realization Kick-Off Realization Handbook Organizing for Realization Workstream Management Regional and Site Responsibilities Project Management Status Reporting and Performance Metrics Deliverables Tracking and Milestone Recognition Risk Management Resourcing

6 15.1 Configuration and Custom Development Configuration Custom Object Development String Testing Security Design SAP Roles Data Level Security Company Policy Assessment Structure of Systems Testing Systems Testing Processes Test Planning Script Execution Test Metrics Defect Processing Mega-Scenarios Regression Testing Using Testing Systems Systems Test Entrance and Exit Criteria Data Data Types Data Cleansing and Conversion Data Governance Reports Corporate-Level Reports Key Performance Indicators Electronic Data Interchange EDI Structure EDI Project Deliverables Security and Internal Controls Internal Controls Analysis Role Mapping and End-User Training

7 18.1 The SAP Landscape Environment and Client Structure Infrastructure Build and Test Performance and Failover Testing Business Transformation Change Impacts Stakeholder Management Organizational Design Project Communication Course Development Delivery Methods Content Types Course Organization Development Tools Trainer Preparation Training Delivery Logistics Translation of Training Materials Course Scheduling Logistics Tools Post-Go-Live Processes Cutover Processes Business Preparation Data Load and Verification User Training Cutover Communication Go-Live Authorization

8 22.1 Final Go-Live Processes Continuing Cutover Activities Granting System Access Business Ramp-Up Execution Hypercare Hypercare Operations Hypercare Exit The SAP Center of Excellence COE Organization The COE and the Project Staffing Team 535 the COE Sustainment Governance Governance Structure Managing COE Workload Critical Success Factors for Sustainment Governance Continuing Company Projects 546 The Author 549 Index